Dell India Complaints & Reviews

Dear sir
I requested to dell sells boy and dell dellar but he did not update my warranty paper
Kindly update my warranty as soon as possible $
Confirmed me when it updated

My service tag: express service code: [protected]

Attachment :- retail invoice

Thanks & regards
Phul kumar
Email :- [protected]@gmail.com
[protected]
[protected]

Dell service center a pathetic experience at delhi
Name of service centre - excotron solutions pvt ltd
Dell laptop inspirion model no 5548, service tag no 1dgsk22,
Express service code [protected]
Dear sir,

1. On 17 jan 2017 i had approached the dell service centre excotron solutions pvt ltd, the only authorized centre for repair of dell laptops in delhi, for repair of my laptop bearing model no 5548, service tag no idgsk22.

2. The lap top had a crack in the bottom case, but they replaced the touch pad along with the bottom case, vide invoice no exinvdel/[protected] dt 17 jan 2017.

3. When i enquired for the reason for replacement of touch pad, service centre intimated that it is mandatory to replace the touch pad along with bottom case, but i was not convinced.

4.in addition, since the replacement of bottom case and touch pad, its wi-fi and scroll were not working.

5. For the same problem the laptop was taken again to the centre on 18 jan 2017, but after struggling with the lap top for 3 hours center could not resolve any of the problem but intimated that –

(I) for scroll resolution os windows 8.1 has to be loaded, because laptop bears os windows 10 and touch pad driver is not available separately with windows 10, therefore scroll will not function with os windows 10.
(Ii) wi-fi wire broken inside so nothing can be done, else panel has to be replaced
6. Whereas the fact is that before taking the laptop to the service centre and replacement of touch pad scroll was working on os windows 10 and wi-fi was also working fine.in addition original windows 8.1 was upgraded to windows 10 by dell company on line, many months before.

7. Now again on 21 jan 2017 i reached the service centre for the same complaints. I asked the service centre representative mr neeraj (Excotron solutions pvt ltd) to give me in writing the reasons of touch pad not working, in response he flatly refused to give it in writing, citing it to be company’s policy not to give anything in writing. Though he offered to have a look on the scroll issue again but with a condition that data might be lost, since data was o[censored]tmost importance to me i did not allow him to do so. I asked him the likely reasons of data loss, he replied that he will load os windows 8.1 and see if the scroll is working or not. This inter alia implies he himself was not sure that this scroll problem is because of some hardware fiddling they have done while replacing the touch pad or it was due to os-windows 10, as claimed by the on 18 jan 2017.

8. Same day ie on 21 jan 2017, i asked about non working of wi-fi he replied that its panel has to be replaced. I asked him to go ahead with panel replacement. To this he offered me two possible solutions of panel replacement ie either (I) through dell arrangement or (Ii) through their service centre. Since this offer of mr neeraj looked to be little opaque so i asked him to elaborate the two offers, to which he said that the only difference is of diagnostic charge of rs 999/, through dell arrangement it will be levied and through the service centre it will not be levied. I was amazed at this kind of dubious working of the service centre so i asked him to scribble the two offers on a piece of paper which he gladly did. I was suspicious of the centre’s working so i asked him to go ahead with dell arrangement for replacement of panel, as i am prepared to pay rs 999/ as diagnostic fee. I have safely kept the document scribbled by sri neeraj.

9. Thereafter he said the he will take the laptop inside the service centre to know the part number of panel, and said it may take a day or two. Again i was little surprised at his version that to know the panel number he needs to open the laptop, i told him that as per standard practice the model number and tag number shall be sufficient to know the panel number, to which he replied that for same model and tag number there are four possible panel numbers. His reply did not convince me.

10. Any way i asked him to go ahead and open the laptop to know the panel number, but expedite. I told him that i will wait at the centre, till the time he deciphers the panel number. As this juncture he intimated that there is no point for me to wait at the centre because after opening the laptop and knowing the panel number it may take 3-4 weeks for panel to come and till that time laptop has to be kept at the centre. I requested them to know the panel number, take the money from me for the panel and diagnosis, but give me back the laptop so that lap top is used as it cannot keep it for 3-4 weeks at centre because lap top is used daily. And once the panel is received by the centre i shall come with the laptop for replacement of panel, but centre refused to accept my version and insisted that i shall leave the laptop at the centre till panel is replaced with the new one and wi-fi issue is corrected.

11. At this juncture i understood his (Mr neeraj of excotron solutions pvt ltd) game plan, which was to discourage me from getting the laptop repaired through dell arrangements, else bear the pain of no laptop for next 3-4 weeks. I was totally dejected at the centre’s attitude and returned to a local repairer to diagnose the wi-fi defect, he opened the laptop in 10 minutes and told me that wi-fi wire has been cut and it has to be replaced. The local repairer further intimated that now a days panel come without wi-fi wire and crenre’s claim that its panel has to be replaced is false, only replacement of wi-fi wire shall be sufficient.

12. From the above narration i want to seek following clarifications from m/s dell india

(A) is excotron solutions pvt ltd is the only one authorized service centre of dell india in delhi?
(B) does dell india not have their own service centres in india and all extant service centres in india are out sourced?
(C) shall a complaint of broken base of laptop invite replacement of touch pad also?
(D) is the complaint of scroll not working related to os-windows 10 as claimed by centre, despite the fact that original windows 8.1 was upgraded to windows 10 by itself and the scroll on touch pad was working fine prior to replacement of touch pad by centre.
(E) when i desired the centre to give me the reasons of scroll not working, in writing, centre refused to do so, citing it their policy not to give an thing in writing. If it is true can i know the reasons.
(F) is centre’s version true? (A) that at centre there exist two kind of arrangements of repair ie (I) through dell or (Ii) through excotron solutions pvt ltd (B) in the excotron solutions pvt ltd arrangement no diagnostic charges are to be paid, but in repair through dell arrangement diagnostic charges are to be paid? I have the document scribbled by centre representative and explaining me the two arrangements.
(G) is the statement of centre is correct, that to know the panel number lap top has to be opened? And panel number cannot be known by model number/tag number? Moreover when in the local market it takes only 10 minutes for the repairer to know the defect, why shall the excotron solutions pvt ltd take 1-2 days to know the panel number? Despite the fact the representative of excotron solutions pvt ltd kept fiddling with the laptop in front of me for more that 90 minutes on 21 jan 2017. They cannot say that as per policy the diagnose is done in the queue ie first in first out/last in last out, as they wasted nearly 90 minutes in front of me.
(H) shall the item made defective by excotron solutions pvt ltd not be replaced by them themselves? Wi-fi was working fine before taking the laptop at the centre.
(I) does the dell has policy of retaining the laptop for as long as for 3-4 weeks, to enable centres to get the faulty part and repair the fault? If yes, is it not a harassment of the dell laptop holder? Because 3-4 weeks is too long a period for someone to spare his laptop for repair, as you would agree that laptops are generally held singly.
(J) now, lastly how to get the laptop’s defect rectified now?

Thanks
Yours sincerely
Sunil agrawal
(Owner of the laptop)
+[protected]
+[protected]
+91-[protected]
+91-[protected]

I had a dell inspiron 7548 laptop which was not coming up from sleep after upgrading to windows 10. This I believe is a known issue in dell laptops but I gave it for repairing to AMC Square (Wise Machines India Pvt. Ltd.) which is authorized service centre in bangalore. They checked and told me it is a hardware issue which I dont believe but still asked them to repair it. Since then it has been 2 weeks and they are not repairing it neither updating me. I have been chasing them always and they give all sorts of weird unbelievable excuses. I want DELL to take up this matter seriously and address my grievance.

I have purchased dell vostro from sp road bangalore... On laptop it's written something and laptop properties bar showing something... Try take action on them otherwise you will close your business in india soon... Get those dealers and complaint them as they are assembling new laptop with different parts.. They are blackmailing the customers... They cheated us telling that it's genuine laptop... We lost 30000 rupees for assembled laptop... Please help us

This pertains to my Dell laptop 7348 purchased on 02.12.2015 from a Dell exclusive store ...scan copy of invoice attached.

On 22.06.2016, I had an accidental damage repair carried out as one of the keys had come out due to poor workmanship. In the process of key replacement, the entire panel along with the keyboard got replaced...now such is the poor quality of the front panel that in less than 6 months it has turned all black and even the metallic colour has come out in the corners...

I even took my laptop to the retailer and he was simply shocked to see the black colour of the front panel...it appears that the laptop is being used in a coal mine...which is far from real. As the replacement part is only 6-7 months old, I make a plea to Dell India to look into the poor state of the front panel and help me with the desired resolution...

Regards,
Tanmay Jha
+[protected]

Dell india — defective product (Laptop)

3 reviews
P. Chandra bose 0002 on jan 21, 2017 submit a complaint
I have purchase new laptop in dell store it is not working properly (So please replace new laptop.). The problem is 1). My laptop is not getting charging properly 2). Battery backup is very pure, 3). Some times it getting suddenly stack and off, 4). If the cell phone is nearer the laptop it will be hang, 5). When we are installing civil engineering software's the laptops not working properly and hang, 6). Its working is very pure suddenly power off. 7) while charging the power button is not glowing 8) over heating problem.9) the xl sheet is not opening. Every day the new problem is arising. Invoice no:00509. So please refund my amount or replace new laptop. My phone no [protected]. If you are not accept request i will go to consumer court.

I have purchased a 60, 000 inr system in june 2016 from one the dealer in rajsamand, within one month the dell logo printed on led monitor got damaged. After trying to resolve this issue e found that dell doesn`t provide support/service for the system until system got crash in some accident. I leave it.

After two month machine start making noise on ever day whenever we start the system.
For we ave complaint against it,
After the complaint dell have sent some technical person who have make trial and and replace my new part with some used or another part in machine. But unluckily the problem was still there he was unable to solve the issue. Again dell send the second time different technician with different used part to replace with my new one, but still after replacing the part problem was there. So the service department doing this trial from past 7/11/2016 and in between they have almost all new parts came with the system purchase with the used or may be repaired part, last time they also did a magi, after replacing the some of remaining new part in my new machine when technician start the machine display only sows the dell logo and after that it show only a blank screen. Upon this when i asked to service guy he told me that mother board may have damaged (As i was sure that the last time they have replaced a used or repaired mother board).

Now from past 4 days my system is on dead mode, and un fortunately i have make the worthless dell machine as a main machine in my office which is affecting my whole office work and all workers.

I request you please be aware before buying the dell product as they have worst policies against warranty.

This is ProfessorAjay Khunteta from Rajasthan Technical University, Recently Our Organization Purchased more then 100 Laptops. Unfortunately, like other Faculty members My New Laptop is also shutting down suddenly from last 15 days. Most of the Laptops are showing same problem. Kindly resolve it urgently. The service Tag is 1L0PZP2, Model Latitude 3460, Core i5 Processor...
Complaint comments

This is professor s n tak from rajasthan technical university, recently our organization purchased more then 100 laptops. Unfortunately, like other faculty members my new laptop is also shutting down suddenly from last 15 days. Most of the laptops are showing same problem. Kindly resolve it urgently. The service tag is 6s2pzb2, model latitude 3460, core i5 processor

Compuindia is the only authorized online dealer of dell laptops in India. Their customer service is pathetic. I had ordered a dell vostro laptop and they had received full payment via NEFT and booked the product. The next day they said the product I wanted was out of stock and I had to choose another. There was no other product I was interested in so I asked for a refund. They said the refund takes 12 working days to complete. This is ridiculous. Every other e commerce company does a refund within 3 to 4 working days and that too after the customer has received a product and sent it back. I have not even received the product. In fact it wasn't even shipped. They are simply keeping around 62k of my cash with them for 2 weeks!! I called dell customer care and they just finally redirected me to a compuindia representative. This person had no valid answer to the question why it takes 12 working days to refund money. He kept stating like a robot that it takes 10 to 12 days to do refund. And then I asked them how they come up with that number because in the first email I got from Compuindia it said 12 working days and then it said 12 -15 working days when I asked the question why in the form of a mail. Now this representative says yes yes it takes 15 days. What the hell are they doing? Playing around with dell customers? My impression of dell was so good that I was adamant about buying no other brand. And now seeing this pathetic and unfair dealing of compuindia its all gone down a notch. If just to get back my own money at no expenditure on dell's part I have to struggle this hard then imagine what would happen post buying a laptop if there is some serious hardware issue.

I strongly feel dell should find a better online dealer than compuindia.

Date 4th January 2017
Your site that mentioned the number as a 24 hour helpline number but when I called they heard my query and could not help me with the issue and have told me to call at working hours i.e @9am -6pm . The number that I had called is [protected]
Please see to it that the information given is right on your site ! hoping that the query will be solved and further no one will have issues

Hi
Actually I made a payment for Dell laptop new inspiron 15 3558 on website www.compuindia.com with consulting with Dell india marketing sales team advisor whose name she tell to me is Ana.
And contact number is [protected].
But amount is deducted for same laptop Rs 28490, and still after some time I will not rcve any confirmation from dell, then I make a call to agent ANA and she denied that they can't rcve any payment.
Please take action on it and give my money back to me or my laptop, otherwise I will file an FIR and also file a complaint in consumer form.
I m very disappointed
My contact no [protected].
Also attach sms pic.
Please reply ASAP
Thanks
Sunil

I have purchase new laptop in dell store it is Not WORKING Properly (So please replace new laptop.).The problem is 1).My laptop is not getting charging properly 2).battery backup is very pure, 3).Some times it getting suddenly stack and off, 4).if the cell phone is nearer the laptop it will be hang, 5).When we are installing civil Engineering software's the laptops not working properly and hang, 6).Its working is very pure sunddenly power off. 7)While charging the power button is not glowing 8)Over heating problem.9) The xl sheet is not opening.Every day the new problem is arising.Invoice No:00509.So please refund my amount or replace new laptop.My phone No [protected].If you are not accept request I will go to consumer court.

Dear sir/madam,

I had purchased a dell laptop xps 12 9q33 convertible ultra book in united states through dell online, i have been relocated to india, from the day one i have an issue with the laptop (Shutdown) originally purchased on 6 june 2014, so i was trying to diagnose the issue with the authorized service center in chennai below address

Address :
No1 saizburg square, 107 harrington road,
Chetpet, chennai -600031 (Landmark: near chetpet shopper stop / chetpet police station)
Tamil nadu. India.

While getting the laptop from me, it was working fine, i told them very clearly that the laptop is not shutting down, apart from that everything is clear. So they took my laptop and they screwed up and now they are telling me to replace the mother board, which is not fair. Rep name: karthi, now the laptop is not working.

Mobile: +91 [protected]

Service tag: 7lqtd12

Thanking you

Mohan. E

Recently 1 month ago ..i purchase one laptop charger(Dell Genuine Original Laptop Adapter Charger 65w 19.5V 3.34A (New Pin 4.5*3.0mm) MGJN9 for Inspiron 15 5000 series) & also have a power cord...i am purchasing this charger from amazon online...my problem is that my charger is not working now...the green light of charger will also not glow...and my charger is in one year national warranty provided by dell...i also have a bill...i want to change my charger...
My contact is [protected]

I have purchased the dell battery in mysore in august 22, 2016 for the model dell precision m4600.. After four months of purchase, the battery is not working. As the warranty period is one year from the date of purchase, i need to replace the same with a good one.

Presently i reside in pondicherry. Can we change the battery in the pondicherry showroom. If so what is the procedure

Attaching the invoice and other details of the battery

Yet swict on the lcd show black icon on desktop i confused this icon plese solve my problem and visit my office and clear my computer falt. i requist you please urgent its my emergency .without pc my all work is stop can not deos doing any work . any furter my branch all work depandit this pc please say the requist urgent solved my problem
thanking you

2 months before I purchased the laptop & it is in 3 years warranty period.Without using much I faced the problem while using it, while I press my start button it shows me DELL logo after that my screen gets off but my internal CPU is in working mode .When I press it from upper side of the hardware it blinking on & off screen .As I contacted to toll free no.they suggested me to give to the service center as I have submitted to them.But last 15 -18 days my laptop has not got any solution for that issue.Please If you contact to service center of solapur city then it may be more helpful for me to handover my laptop.

I have a Dell monitor which has developed a line on the screen. On complaining to the Dell customer care they asked to send pictures of the monitor which was sent to them. However due to an overhead light falling on the sticker on the back of the monitor the company has denied repairing/replacement of the monitor stating that the sticker has been tampered with.

No amount of explanation is getting into their head. I am being tossed between the dealer and the company. This is really pathetic service from a reputed global MNC. I am not buying any Dell product in the future.

Dell complaint no.[protected]

This refers to my complaint regarding dell laptop. Please note that I have followed every step mentioned in the e-mails sent by Dell to solve the problem. But their mail contain certain sentences which are not correct and to which I am in disagreement with (given below):


We tried contacting you through email and over the phone but without any success.

We request you to revert us with the results and observations of the troubleshooting which was sent in previous email. So, that we can help you further with the issue accordingly.

Please note that it is failure on part of Dell to resolve my problem and not my fault in following exactly your trouble shooting procedure.

Again, following is written in the mail:

In case I do not hear from your again, it was a pleasure assisting you.

Please note that each and every mail of Dell was replied within 12 hours of its receipt.

It is really pathetic to find out that the methodology adopted by Dell in resolving my problem is not successful and hence fault is being imposed on the customer.

It is requested that problem of my laptop may be escalated to a higher level.

Regards,

U K Arora

[protected]