Dell India Complaints & Reviews

Sir the incident is me and my friend go to dell showroom to purchase laptop under 25, 000 but the person refuse to show the laptop he says that
" aapko itne me laptop nahi milega aur apki bas ki baat nahi h laptop lene ki dell ka ham aapko laptop nahi dikha sakte" ye konsa attitude hota h inka bolne ka dell showroom kholke bethe h toh kuch bhi bolenge kya
we are not satisfy from your seller and he will abuse us so we dont want to buy your laptop anymore. and please do any action against him if you want your reputation

Hi,

Dell service request number[protected]

I have purchased an alienware 17 laptop on may 22, 2014 with an extended warranty of 2 years (Total 3 years warranty). Total amount i paid is rs. 214, 989.00

I am facing repetitive issue of fan + heating after the laptop purchase and have been following the dell warranty terms and conditions wisely in resolving the issue. My all laptop service calls are of same issue.

Dell's expert technicians have visited my place multiple times and have replaced the parts which gets fixed on that time, but within the period of 3-4 months the same issue rises again.

Being a professional designer, i have to deal with multiple works and such issues make my work less productive and affects my time and money. It is also hard to submit my laptop at dell service center unless dell provides me a backup laptop of same configuration.

I have already invested my time and worked together with dell to get it resolved. Since same thing is rises again, i want dell to take this seriously and give me a appropriate core solution. I have suggested these options to dell:

1- take care of that particular section (Fan + heating issue) and cover it under warranty lifetime.
2- replace the laptop and provide me with a new one

I was approached by the dell representative m/s shaina maheshwari, senior support resolver and she said that both the options are not possible and is offering me to get it serviced again and if the same issue re-appears it will be fixed again as per dell warranty terms and conditions.
After the warranty, if i get same issue then dell will take is as out of warranty and will only repair it when i will pay for the dell service and the faulty part.

I totally deny and oppose the solution given by dell as the product is under warranty and is faulty.

I am not closing the service request number[protected], as i have not received any proper solution. Dell is forcibly closing the case considering it to be resolved.

Thanks,
Akash

Dear sir/madam i have buy a new Dell laptop before some time but unfortunatly after before some time the USB port of double side is not working. my service tag(s/n) is H8WBL52 AND EXPRESS SERVICE CODE IS [protected]. PLEASE CHECK IT AND REPAIR/ relplace the same part.hope you will take action timely. my contact no is [protected] name Ghisa Ram Nagar.
Thanks .

I have bought Dell inspiron 5559 from Himcom Systems, (Phone no.[protected], [protected] email id. [protected]@gmail.com), Haldwani - 263139, Uttarakhand on 01/11/2016. I had registered with dell on the same day. But, even after 7 days, warranty information is not available for this product in my dell account. It says the product is out of warranty . But, according to the dealer, it has 2 years warranty. When I contacted dell for technical support, they said that they cannot provide any support until and unless warranty information is updated by the dealer. I have contacted the dealer many times, but has not received any proper response. I have the invoice with me. I am waiting for your response.
Thanks

I had purchased one Laptop (New Dell Inspiron 15 5559)online
through DELL Website on 15.10.2016 costing Rs.57790.00

There was an offer of 6 month interest free installment
payment. In the process of online purchase, EMI @Rs.9632.00 was shown for the total payout of Rs. 57792.00). But my SBI card statement shows total amount of Rs.57790.00 instead of Rs.9632.00.

I feel this is a serous fraud by DELL INDIA (Authorized partner, CNG Electronics PVT LTD, Bangalore, Total amount of 57792.00 was paid to this company).

Kindly raise this issue promptly to the DELL India company so that there won't be any victim like me in future.

Sir
My Service Request Number is[protected]
My laptop battery battery condition is poor and need to be replaced.
When i contacted Dell, they confirmed that it is covered under Warranty and gave me some mail id to send me a mail regarding this.
I request that if it is covered in warranty, please attend the problem andIf it is not covered in warranty please inform me accordingly.
But even after 10 days i have yet to receive any communication from Dell team.
I don't wan't that Dell should necessarily change the Battery of my Laptop but at least they should respond.

Tabassum Khan

Today at 3:16pm

Hi.. I purchased Dell Vostro 3458 on 8th Oct from dell exclusive store located in GIP Sector 18 Noida. I am facing below mentioned problem but company is not providing any sort of help.

1. Touch Pad not working. 2. Not able to search anything on search the web icon. 3. Laptop charge according to mood.Sometimes its shows 91% battery after sometime system shut down. 4. System take years to open. 5. Battery light works according to mood.

Dell support is saying to contact the dealer and dealer asking to provide DOA letter or email confirmation from dell support but dell support denied the same. Its been around a month issue is still the same. Worst customer service. Every executive tells a new story. You people thinks customer is fool. Dell supports blaming Dealer and Dealer blaming dell support Its between you and dealer but I am the only one who is suffering. After writing mail to CEO nothing happened so far. Its shows how much dell value his customers. Every day I encountered new problem with the laptop. Its a worth decision I ever made to purchased laptop from Dell. You have two days time I want my machine to be replaced or want my money back.

Hello
I have a laptop of dell company. Model is inspiron 3148, it's service tag: bkf9l52 and express service code: [protected].
My warrenty is going to expire and i contacted to dell customer care on 26th october 2016. I got reply from jissmon joseph, inside sales representative
Dell, consumer apos – warranty team, office[protected], toll free :[protected] extn no: 840-3899, dell international services india...

ServiceTag No. 3YGOB22
Express code -[protected]
Model-PowerEdge T-20
Purchase datee 25.07.2016- Through Orion Electronic System, Kottayam.

System worked upto 28.10.2016. 31st morning it shows "ON" problem
Estate software installed in the server, we have to make labours salary payment
on 4th Nov.2016. Hence I would request you to kindly rectify the defects immediately

I have purchased a Dell Inspiron 13 5368 & since purchase I have been facing issues with the touch screen.

I called the technical support Center for the same & they made me do certain troubleshooting steps which did not resolve the phone. Later on again I spent more time on the phone and tried to troubleshoot but no luck. Finally they asked me to back up my data and they will do a complete windows format whereas it was very sure the issue was with the hardware and none of this works.

I agreed to do the same however I requested them invade it is found that the issue is with the hardware I would want a replacement for the product as I do not wish to have a repaired laptop which is less than a month old and purchase for a high price of Rs. 74000/-

Replacement is important as I do not wish to used a repaired laptop within first month of purchase.

My Service Request Number[protected]

I am sibin, i have Dell Inspiron 3542 model... Now suddenly i got problem with display of my laptop some lines are coming and its spreading all over the system. I have Dell parts warranty with expiry date of December 2017. Then to Solve my problem i called the for technical support they troubleshooted my system and identified that there is no other problem to my laptop so that technician told me you have replacement warranty we dispatch one technician and he took my system and will solve and replace the display. But unfortunately i am not satisfied with that technician i think he not proficient in his work, he is saying some internal problems are there so you don't have accidental warranty. So have to pay money.
Actually there is no physical damages or scratches or any kind of damage. He closed that service request.
Now they are believing only his words... not listening to me..
"So This my Complaint i have the parts replacement warranty so dell is responsible for the genuine complaint... "
I brought this model because of this additional 2 year parts replacement warranty. If Dell not ready to replace my display its kind of Customer cheating.
I hope a positive action from Dell side.

Warranty very worst, lot of rolls in cutomer services, i m 15 times send monitor photos and invoices copy, i m try warranty booking from septemper 9, till date i m not book complaints, any body donot not prchase dell monitors, pls pls pls pls, best lenovo aoc, lg samsung

My references service request number:[protected]
Name: sarathi
Date: 09 september 2016
And than

Your service reference number :[protected]

Dell not support my complaints. Very very worst cutomer services team

Service Tag 4v6km32
Dear Sir/ Madam This is with reference to my repair request of Alienware 15 dated 8th October, 2016 vide Service reference no. ‘ENG/RG_FR-GURGAON 2/16-17/000085’ at Dell Service Center, Boot IT solutions, Lg5, Devi Palace, opposite Raj Cinema, Old Delhi Road Gurgaon 122001. This lap top is in warranty period.

Despite n number of repeated requests on customer care and emails I have not received my laptop. I was continuously told that problem will be rectified soon. This laptop is being used by my son a student of B. Arch at SPA, Bhopal. He is not able to submit his project on time. You are requested to handover the laptop back after rectification.

Rajesh Chitara
[protected]

Dear sir,
Its not a complaint but I am seeking help in the matter as stated above. i purchased this monitor from Amazon.in on 17.10.2016, sold by M/S Archiecs Creation, Rajasthan, India. The monitor is alright in every means of its functionalities. Only a violet colour patch is shown while powered but in dark position.How can I get service of this product.

Any suggestion from your end will be highly appreciated.

Thanks.
Yours sincerely
Tapash Banerjee
Kalyani, Nadia.
Mob: [protected]
email : [protected]@rediffmail.com

Address of incident:
Dell exclusive store (C Store)
39, 80ft Road, HAL 3rd Stage, Indira Nagar, Hal, HAL 3rd Stage, New Tippasandra, Bengaluru, Karnataka

Complain against: Person claiming to be the store manager of this store

Identification of the person: The person refused to share his name or the name of his supervisor.My wife was asked to Google for the details. That's what we are doing.

Time: Around 11:30 am on 22nd October, 2016

Ok, this happened between 11:35 am & 11:45 am today (22nd Oct) when I went to the Indiranagar 80 ft. Road Dell C Store to take back my Dell XPS laptop that I had given for cleaning. I went there on 21st evening as well and was curious about the XPS 13 model and showed interest to the sales person (who later claimed to be the senior most manager of the store). He gave me a basic demo and when he coaxed (just what you can expect from any salesman), I said that I will need to discuss with my wife, because I was planning to buy one for her (though didn't do the necessary survey on the model to buy). Today when I paid for the service and was coming out he reminded me of the laptop and I wanted to show the model to my wife. In between, even before trying to demo the laptop to my wife, he asked me to go ahead with the purchase. When I asked my wife in bengali what she's thinking, she pondered for a while, she didn't come prepared to buy a 1.39 lakh laptop. However, just as it happens I was trying to pursuade her in my native language (Bengali) when this super efficient sales man remarked "aap ko dekh key hi pata chalta hain ki nehi kharid paogey.. Kolkatta sey ho na?". Needless to say, we were taken aback, but we walked out of the store. But my wife was too affected on this remark and walked back and asked him to explain the context to which he refused and forget about apologizing, he showed us the door. I believe there should be in-store camera where the whole episode. When we asked that we would like to talk to his supervisor he asked to Google and that's what I'm doing. Once the weekend is over, I'll figure out the corporate connects that our organization might be having and step up on this issue. Let's hope that Dell is reading this, else, let me see what I can do.

Myself gopalakrishnan, i bought dell pc 6 years back. And i have a problem in my cpu, as i want a reliable service i gave my cpu 3 moths back to vikram dell center at erode. There he said that we will send this to banglore and they will findout the problem and with your permission we will replace the parts or something. Late two days he called we can give the cpu here local service they will do it for 1000rs said minor problem in mother boars. As i have huge reliabilty over dell i asked no need we will do it banglore dell center. Later week he called need to replace mother board and fan costs around 5600. I accept to pay. They while im getting my product back i found out that he was a lier, he didnot send my cpu to banglore with local service help he bought mother board and cpu for around 2000 (I found bill of mother board and fan in a box) later i asked him to give us a bill and fought him why he is spoiling the dell name and giving such a worst service in the name of dell. Now he is threatening me to pay 800 rs for courier charges. So that he will return back my product. Dont know how iwill trust dell any more. I m sure i wont getting any favours from you.

I purchased a dell inspiron 15 (service tag no f6lv732) laptop from diamond infotech pvt ltd kolkata dealer of dell on 19 june 2015 but my warranty detail and upgradation of warranty not updated till date. i contacted dealer many time in last four months dealer said your warranty will updated very soon. i contacted customer care they are saying we are not responsible for any thing you should contact your dealer.
I am technically facing lot of issue with this product. a multinational company like dell will behave in this reckless manner is unimaginable. i did not expect this type of behaviour from company. they will come to you for selling the product but they will not honour their commitment afterward

This is very sad story of a multinational company who fools the pepole with marketing gimmick like"back to college" offer and forget about after selling the product.
O i request the company through you if any responsible person in company will take care of it and solve my complain or they will still sleep like khumbhkaran.

If you can forward it urgently to company and assist to solve my problem i will be very greatful to you

Thanking you

Dinesh kundalia

Hello sir/madam,

I have been facing problems with my dell inspiron 3148 since more than a month now and even after multiple (4) visit by the dell technicians the issue isn't resolved n touch screen still doesn't work,
All parts has been changed twice.. I. E motherboard n touchscreen.
Now your resolution expert mr atul nangia i spoke with wants me to take to a service center.. Which is far away from my place and i don't know what's the need when dell technicians already tried checking everything.
It's really inconvenient n getting frustrating since i use this for my work n touchscreen was the only feature i bought it for..
Kindly help to get this fixed as soon as possible or provide me with a new one.

Service tag Nos. 69V99F2, GZFRW82,
.
Please refer to the above products. I have bought the above Dell PC during Onam festival season and as per your offer i am eligible to get 2 year extended warranty at free of cost. I have registered the product for warranty but the warranty status shows only one year warranty. What is this ? Please take necessary steps to provide the warranty that you offered and avoid further inconvenience in this regard

I purchased a Laptop from sigma lucknow dealer of DELL on 11 november 2015 by my warranty updated on your site april 2015 i conctacted with dealer on 11 september 2016 dealer said your warranty will updated with in 12 days but now its 35 days and my warranty is not update. your dealer and Area sales manager of DELL only give time but my warranty of laptop as it is. this is very poor service of DELL .
so it is requested to you that look matter and my do my warranty update.