Dell India Complaints & Reviews

Tabassum Khan

Today at 3:16pm

Hi.. I purchased Dell Vostro 3458 on 8th Oct from dell exclusive store located in GIP Sector 18 Noida. I am facing below mentioned problem but company is not providing any sort of help.

1. Touch Pad not working. 2. Not able to search anything on search the web icon. 3. Laptop charge according to mood.Sometimes its shows 91% battery after sometime system shut down. 4. System take years to open. 5. Battery light works according to mood.

Dell support is saying to contact the dealer and dealer asking to provide DOA letter or email confirmation from dell support but dell support denied the same. Its been around a month issue is still the same. Worst customer service. Every executive tells a new story. You people thinks customer is fool. Dell supports blaming Dealer and Dealer blaming dell support Its between you and dealer but I am the only one who is suffering. After writing mail to CEO nothing happened so far. Its shows how much dell value his customers. Every day I encountered new problem with the laptop. Its a worth decision I ever made to purchased laptop from Dell. You have two days time I want my machine to be replaced or want my money back.

Hello
I have a laptop of dell company. Model is inspiron 3148, it's service tag: bkf9l52 and express service code: [protected].
My warrenty is going to expire and i contacted to dell customer care on 26th october 2016. I got reply from jissmon joseph, inside sales representative
Dell, consumer apos – warranty team, office[protected], toll free :[protected] extn no: 840-3899, dell international services india...

ServiceTag No. 3YGOB22
Express code -[protected]
Model-PowerEdge T-20
Purchase datee 25.07.2016- Through Orion Electronic System, Kottayam.

System worked upto 28.10.2016. 31st morning it shows "ON" problem
Estate software installed in the server, we have to make labours salary payment
on 4th Nov.2016. Hence I would request you to kindly rectify the defects immediately

I have purchased a Dell Inspiron 13 5368 & since purchase I have been facing issues with the touch screen.

I called the technical support Center for the same & they made me do certain troubleshooting steps which did not resolve the phone. Later on again I spent more time on the phone and tried to troubleshoot but no luck. Finally they asked me to back up my data and they will do a complete windows format whereas it was very sure the issue was with the hardware and none of this works.

I agreed to do the same however I requested them invade it is found that the issue is with the hardware I would want a replacement for the product as I do not wish to have a repaired laptop which is less than a month old and purchase for a high price of Rs. 74000/-

Replacement is important as I do not wish to used a repaired laptop within first month of purchase.

My Service Request Number[protected]

I am sibin, i have Dell Inspiron 3542 model... Now suddenly i got problem with display of my laptop some lines are coming and its spreading all over the system. I have Dell parts warranty with expiry date of December 2017. Then to Solve my problem i called the for technical support they troubleshooted my system and identified that there is no other problem to my laptop so that technician told me you have replacement warranty we dispatch one technician and he took my system and will solve and replace the display. But unfortunately i am not satisfied with that technician i think he not proficient in his work, he is saying some internal problems are there so you don't have accidental warranty. So have to pay money.
Actually there is no physical damages or scratches or any kind of damage. He closed that service request.
Now they are believing only his words... not listening to me..
"So This my Complaint i have the parts replacement warranty so dell is responsible for the genuine complaint... "
I brought this model because of this additional 2 year parts replacement warranty. If Dell not ready to replace my display its kind of Customer cheating.
I hope a positive action from Dell side.

Warranty very worst, lot of rolls in cutomer services, i m 15 times send monitor photos and invoices copy, i m try warranty booking from septemper 9, till date i m not book complaints, any body donot not prchase dell monitors, pls pls pls pls, best lenovo aoc, lg samsung

My references service request number:[protected]
Name: sarathi
Date: 09 september 2016
And than

Your service reference number :[protected]

Dell not support my complaints. Very very worst cutomer services team

Service Tag 4v6km32
Dear Sir/ Madam This is with reference to my repair request of Alienware 15 dated 8th October, 2016 vide Service reference no. ‘ENG/RG_FR-GURGAON 2/16-17/000085’ at Dell Service Center, Boot IT solutions, Lg5, Devi Palace, opposite Raj Cinema, Old Delhi Road Gurgaon 122001. This lap top is in warranty period.

Despite n number of repeated requests on customer care and emails I have not received my laptop. I was continuously told that problem will be rectified soon. This laptop is being used by my son a student of B. Arch at SPA, Bhopal. He is not able to submit his project on time. You are requested to handover the laptop back after rectification.

Rajesh Chitara
[protected]

Dear sir,
Its not a complaint but I am seeking help in the matter as stated above. i purchased this monitor from Amazon.in on 17.10.2016, sold by M/S Archiecs Creation, Rajasthan, India. The monitor is alright in every means of its functionalities. Only a violet colour patch is shown while powered but in dark position.How can I get service of this product.

Any suggestion from your end will be highly appreciated.

Thanks.
Yours sincerely
Tapash Banerjee
Kalyani, Nadia.
Mob: [protected]
email : [protected]@rediffmail.com

Address of incident:
Dell exclusive store (C Store)
39, 80ft Road, HAL 3rd Stage, Indira Nagar, Hal, HAL 3rd Stage, New Tippasandra, Bengaluru, Karnataka

Complain against: Person claiming to be the store manager of this store

Identification of the person: The person refused to share his name or the name of his supervisor.My wife was asked to Google for the details. That's what we are doing.

Time: Around 11:30 am on 22nd October, 2016

Ok, this happened between 11:35 am & 11:45 am today (22nd Oct) when I went to the Indiranagar 80 ft. Road Dell C Store to take back my Dell XPS laptop that I had given for cleaning. I went there on 21st evening as well and was curious about the XPS 13 model and showed interest to the sales person (who later claimed to be the senior most manager of the store). He gave me a basic demo and when he coaxed (just what you can expect from any salesman), I said that I will need to discuss with my wife, because I was planning to buy one for her (though didn't do the necessary survey on the model to buy). Today when I paid for the service and was coming out he reminded me of the laptop and I wanted to show the model to my wife. In between, even before trying to demo the laptop to my wife, he asked me to go ahead with the purchase. When I asked my wife in bengali what she's thinking, she pondered for a while, she didn't come prepared to buy a 1.39 lakh laptop. However, just as it happens I was trying to pursuade her in my native language (Bengali) when this super efficient sales man remarked "aap ko dekh key hi pata chalta hain ki nehi kharid paogey.. Kolkatta sey ho na?". Needless to say, we were taken aback, but we walked out of the store. But my wife was too affected on this remark and walked back and asked him to explain the context to which he refused and forget about apologizing, he showed us the door. I believe there should be in-store camera where the whole episode. When we asked that we would like to talk to his supervisor he asked to Google and that's what I'm doing. Once the weekend is over, I'll figure out the corporate connects that our organization might be having and step up on this issue. Let's hope that Dell is reading this, else, let me see what I can do.

Myself gopalakrishnan, i bought dell pc 6 years back. And i have a problem in my cpu, as i want a reliable service i gave my cpu 3 moths back to vikram dell center at erode. There he said that we will send this to banglore and they will findout the problem and with your permission we will replace the parts or something. Late two days he called we can give the cpu here local service they will do it for 1000rs said minor problem in mother boars. As i have huge reliabilty over dell i asked no need we will do it banglore dell center. Later week he called need to replace mother board and fan costs around 5600. I accept to pay. They while im getting my product back i found out that he was a lier, he didnot send my cpu to banglore with local service help he bought mother board and cpu for around 2000 (I found bill of mother board and fan in a box) later i asked him to give us a bill and fought him why he is spoiling the dell name and giving such a worst service in the name of dell. Now he is threatening me to pay 800 rs for courier charges. So that he will return back my product. Dont know how iwill trust dell any more. I m sure i wont getting any favours from you.

I purchased a dell inspiron 15 (service tag no f6lv732) laptop from diamond infotech pvt ltd kolkata dealer of dell on 19 june 2015 but my warranty detail and upgradation of warranty not updated till date. i contacted dealer many time in last four months dealer said your warranty will updated very soon. i contacted customer care they are saying we are not responsible for any thing you should contact your dealer.
I am technically facing lot of issue with this product. a multinational company like dell will behave in this reckless manner is unimaginable. i did not expect this type of behaviour from company. they will come to you for selling the product but they will not honour their commitment afterward

This is very sad story of a multinational company who fools the pepole with marketing gimmick like"back to college" offer and forget about after selling the product.
O i request the company through you if any responsible person in company will take care of it and solve my complain or they will still sleep like khumbhkaran.

If you can forward it urgently to company and assist to solve my problem i will be very greatful to you

Thanking you

Dinesh kundalia

Hello sir/madam,

I have been facing problems with my dell inspiron 3148 since more than a month now and even after multiple (4) visit by the dell technicians the issue isn't resolved n touch screen still doesn't work,
All parts has been changed twice.. I. E motherboard n touchscreen.
Now your resolution expert mr atul nangia i spoke with wants me to take to a service center.. Which is far away from my place and i don't know what's the need when dell technicians already tried checking everything.
It's really inconvenient n getting frustrating since i use this for my work n touchscreen was the only feature i bought it for..
Kindly help to get this fixed as soon as possible or provide me with a new one.

Service tag Nos. 69V99F2, GZFRW82,
.
Please refer to the above products. I have bought the above Dell PC during Onam festival season and as per your offer i am eligible to get 2 year extended warranty at free of cost. I have registered the product for warranty but the warranty status shows only one year warranty. What is this ? Please take necessary steps to provide the warranty that you offered and avoid further inconvenience in this regard

I purchased a Laptop from sigma lucknow dealer of DELL on 11 november 2015 by my warranty updated on your site april 2015 i conctacted with dealer on 11 september 2016 dealer said your warranty will updated with in 12 days but now its 35 days and my warranty is not update. your dealer and Area sales manager of DELL only give time but my warranty of laptop as it is. this is very poor service of DELL .
so it is requested to you that look matter and my do my warranty update.

Dear Sir,
we have purchase a new server Dell R730 but till we have not install it because we have to install 2 nos of hard disk

I have already talk with your sales team but they tell me that for installation of hard drive, we have to give installation charges.
As our server is New & server installation process not done .
This not fare.mob-[protected]

Sir, i have purchased dell laptop of 5559 model, i36100u core processor on 11/10/2016 (Service tag no 2r2cmc2, order no :[protected]. Sir we did't get any drives and os so i requested to send the drives and os. Please send me through my e-mail.
Address (Shop) :
Classic computers,
Beside city central,
Palakonda road,
Phone no: [protected]
Rikakulam. (E-mail: [protected]@gmail.com)

Today our ABB DCS system one RAID 1 configuration DELL make computer while restarting ... showing Configurating Memeory and then DELL simbole with boot up screen Power Edge T710 ... BIOS revision 2.1.15 ... after not forwarding and hang in condition ... no LED indication on CPU... Try power reset three times but same. Kindly arrange engineer at site ... URGENT

Mobile NO : [protected]
M/s Dorfketal, Mundra, Kutchh, gujarat

Dell Product Key : 2W6RJ-H7WMG-3FG79-XKBK3-KQG7P

The screen was not working in june 2016 and we complained to customer care to change the screen. Twice that man brought screen and told us it will not fit this computer. There is problem with mother board. We told him to repair it or change it. He said let me check daughter board first. Its been 3 months now they say we dont have parts for this. Please wait for 3 to 4 weeks is the standard answer i get wheni get a call. Today 14th october 2016 same reply i got. I dont know what to do. 55000 computer not working and getting repaired. Its very sad that such a big company has no efficient staff or parts available. Plz email to me on anita.[protected]@gmail.Com

I have purchased one dell wireless mouse with serial no. cnofy15n[protected]s on 10th october, 2016 for rs.650/-. i started to use it on 11th october, 2016. however, it stopped working after 10 minutes. i tried again but it is not working. it is definitely defective.

I request for a replacement as it is in the warranty.

Blgarg
Mobile no.[protected]

My Dell Laptop Inspiron 3521 is under accidental warranty.
My screen was replaced last month due to dot problem over the screen. After screen replacement on third day i notice that my laptop screen was yellowish in colour, which was replaced to me. I replied to email(medha who created my services) and tell her regarding this. They said it is not a big issue. In the mean time during call and talking to dell Customer Care(Medha) . i again noticed dot on screen. During call i send the pic of dot on 3 days old screen . They noticed my problem and said it will be replaced soon. After two days i contacted dell that due to bike accident my laptop body got damaged . I send them pics .She said are u sure you want to use your one time accidental warranty under which your parts will be replaced? i said yes. pls replace the parts. I also tell her that my adaptor is broken form inside and it gives sparking sound. She booked my service. After one or two days she called me and asked sorry that she booked my service. it was my 10th service and it is company policy that they want their engineer to test my laptop why laptop is creating problem again and again. i welcomed the decision by dell as i was also curious why there is dot problem coming again and again in my laptop. Dell engineer visited home and cross checked that my problem is genuine . He also told the dell customer care some other parts. That call was received by Soumya(Customer Care) and noted my complaints. After one or two days she called me from number [protected] (Now i am calling this number and telephone operator said number does not exist) She tell me that the total cost of all the parts is very much. They offer me two things either to go to chandigardh service center or have refurbished laptop replacement. I denied i can't goto chandigardh and i also denied that i need my parts replacement as i wont compromise with refurbished laptop. She said for parts replacement she need approval from higher authority. I said ok. Then Harish from higher authority called me to convince me. i represent my point of view that i wont compromise with refurbished laptop. You pls replace the parts. He said me to wait for 24 to 48 hours. I said ok. then he called me that my request for parts replacement has been accepted. I need to wait untill their team verify some ppid of parts. i said ok it your internal process . Today on dated 13.10.2016 i got call from higher authority Escalating team (Shalu). She said my parts cannot be replaced as their is ppid mismatch and my service tag has been blocked for future services also.
I ask following question to dell team?
1) if i had refused to medha who booked my services and after booking services she requested for engineer check. I cooperate with dell at that point by respecting your company policy as i also want to know why there is dot problem again and again coming.? i cooperate with dell now you are not cooperating? if i had refused for dell engineer visit? then till now my services would have been created by you and services completed? is it my fault i cooperate with dell?
2) When Miss Soumya was offering me refurbished laptop replacement? on what basis she was offering? then PPID was not checked?
3) When dell engineer was dictating PPID at my home to customer care(Soumya) of the parts which needs to be replaced ? At that time why did not she said PPID is not matching?
4) When i refused your offers (visiti chandigarh or have refurbished laptop)and i requested to replace my laptop parts only which is causing them huge amount i guess. Dell has found an excuse to run away from services? When i asked Higher authority tell me the PPID you are expecting ? so that i can check my self (if you allow) where is mismatch then she refused to do so?

But i beg to differ from you as follows:-
1) from the very first day when i purchased laptop till now i have been calling dell customer care as my laptop is in warranty. Even for the problem if a screw of laptop is missing. You can check your records. I don't go in market for any issue where there could be possibility of parts replacment of fraud and even touch my laptop. I have my laptop in warranty why i would go to market for this? Every time my laptop is opened by your dell engineer
2) PPID mismatching is your internal issue i have nothing to do with it? A layman customer only want his laptop run efficiently. it is your engineer duty to note down the PPID of parts. and inform you accordingly. If there is mismatch then fix the responsibility of your engineer not me. why i suffer from this? I have nothing to do with PPID?
3) the parts like LED back panel which i never replaced till now . Dell is saying that ppid of that also does not match? are you kidding me? The body of my laptop never got replaced till now. They are the parts which i got as brand new laptop. If there is mismatching of such parts then whom you actually want to blame ? customer ? or dealer who supplied the laptop? When you sell your laptop? You tell your customer to note down the PPID of all the parts so that to make record of that ? Is it customer duty? or yours?
4) Your higher authority team is indirectly accusing me that i am guilty of PPID mismatch as laptop is with me always? if there is mismatch then i am responsible?
5)It is a clear case of harassment by not providing services as services are being delayed by giving one excuse or other?
6) I have all the emails conversations and call records with dell Which if asked will be reproduced by me.

My laptop Screen, laptop damaged body and Adaptor are my priority and You should replace these parts atleast.
Through this i am asking help to provide me dell services and unblock my service tag or at the end i have to go to Consumer Court to seek my rights and service.
Service tag:- 79PWVY1