| Address: Bongaigaon, Assam, 783380 |
Dear Sir/Madam,
Greeting for the day And "Jai Hind"!
I place an order for a laptop from dell (Vostro 5459), but laptop provides me or received by me after A Month . Thereafter when I open up the laptop, I shock by seeing that the laptop had the wifi issue, keyboard issue, heating up, motherboard issue and also dell provide me a 6-month-old laptop . After that when I call dell and explain that it is a damaged product what I got, then they argue with me and taking 20-25 days again time, for send engineers to my place . and when engineer visits my place he told me same with a declaration, for that you got one defected product. but when I was informed dell regard this then they told me that, they need to consult this thing with superior, but this talking again takes 7-8 days.
After a 2 month struggle with a damaged laptop, I told them that, because this is a new laptop which warranty I got only 3-4 months, all parts defect, can’t open up…so kindly refund my money back without any more excuse….then they asked me to send them money of Rs 1500, if I go for refund…uff ..dell send me a defected product and after that when I inform them regard this that they send me a defected product then they ask me money, means dell send defected product to people and after that when anyone inform them they asked money, hahaha, … what a game by DELL ; my opinion)
After that I am not arguing with them and simply inform them that kindly replace my laptop though it is a new one and I am not interested in repairing it, because this is very new laptop I am not even working on it than they again take 4-5 days for consulting and arguing with me but at last they agreed for replacement and I was sent them my laptop with my own money by speed post . also they inform me that I got my reimbursement for the post, but till now I was not seen that money in my account. And now, today (5/10/2016) I was aware of knowing that my speed post received them 2 days early; but till now I was not be informed by Dell side, I don't know what they like to do. Maybe Dell India cheats me.
Maybe dell thinks, people have lots of time. As a businessman by a profession, I like that thing when are solved in a click; that’s why only my decision toward dell Vostro, because of dell claim that it is a business laptop and they provide express service for this product line…..but as per me 3 months is not a proof for a fast service.(till now it was not solved).
But in this Fast world …..Dell took till now, 3 months of time to deliver a product to my place . Before 3 months ago Dell taken my Hard earn money and till now they didn’t provide me my laptop…..
PLEASE HELP, AND REMBUSHE ME MY 3 MONTHS PRECIOUS TIME…WAITING FOR A SINGLE PROPER LAPTOP. "IN A 3 MONTH OF DURATION OF TIME A WORLD CAN BE CHANGED BUT IN A 3 MONTH DELL HAS NOT ABLELITY TO DELIVER A PRODUCT /SERVICE TO THERE CLIENT". PLEASE TELL ME IS IT DELL? In the meantime, the Dell company drops farther down my list of competent Companies with which to deal with in . I am afraid that they have gotten so large that they have reached their level of incompetency.
Indian government really look upon this matter steadily on this type of company and control their authority with the hand of government.
Lastly, After that it is a kind request to you to solve my problem sternly, With a “Prior Bases” and without taking lots of time because this is not a simple problem may be Dell India fraud me, kindly help me out my approx rupees 60, 000 stuck theirs. I call dell India many time in my day time; they even not received my call or not properly reply . I do anticipate the premium guidance, advice, and support from you and your organization . Thank you very much
Like to hear a Reply from your side.
Early response will be Highly Appreciable.
Regards,
Prasanta Sarma
Bongaigaon
Assam(783380)
India
e-mail:- [protected]@gmail.com
res.mob:- +91-[protected]
Dell India customer support has been notified about the posted complaint.
