Dell India Complaints & Reviews

I had purchased dell inspiron 15- 3555 windows 10 laptop on 14 june 2016.
From beginning software problem, slow bootup, shutdown, overheating, freezing happened.
I took it to service center twice, but they checked it and said there is nothing wrong in it,.. Finally i submitted my laptop on 17 august for full checkup. They did put default software again by formatting, and i was assured that it will not give problem afterwards. But again i am experiencing same hanging problem. Why wud i accept a faulty laptop.. I have receipt of last service details and now i will complain in consumer forum against it..

We have purchased dell laptop from m/s yantra infotech, bhopal on[protected]. it was told product has 1 year warranty which should end on[protected]. but on checking it online warranty has ended on 05th june 2016 and 05th sept 2016 respectively.
Invoice has been wrongly updated by dealer/ company.
Now the product is not performing well due to which my work is getting hampered.
Need to get a replaced asset and compensation for delay in providing promised services.

Sir
This is my humble request that5 and the delivery date 26.11.2016. model number dell inspiron 3541 notebook (x5 i have a dell laptop shopping online shopping was the order date 22.11.20160171in9) (amd apu a6- 4 gb r. j450j52 serial number. snapdeal order id number 21.11.2016 [protected] 1 year warranty. my laptop has become the perimeter helf technical like me. please, on my laptop.

Thanks & regards
Sumen mondal

Hello Team,
I have purchased Dell Inspiron 3558 on April 8, 2016. But due to my charging port issue i have given my laptop to your authorised service center below

DIGICOMP COMPLETE SOLUTION LIMITED, SADASHIV PETH, PUNE

Laptop given to service center DATE:- 1/8/2016
Todays Date :- 29/9/2016

Its almost 60 days i am not getting any call from service center and still i am waiting for my laptop.
I laptop is still not repaired even i paid them 5000 RS in advance.
My laptop is in warranty

DSP reference NO:- ENQ/DGPUNE-2/16-17/0001934

I had purchased the above laptop (Code [protected]) from Siliguri vide Bill No. Slg/Retail/00085/16-17 dated 09.05.2016 from Technocrat Infotech Private limited. Right from the date of purchase, the laptop is running extremely slow.It takes around 15 minutes to open. I have made several complain with your customer care center. They have attended to my request but the my laptop is still not alright. I have missed a lot of my classes and job works due to the the above problem. I think that the laptop needs to be replaced at your end. I bought Dell only because my friends recommended the same to me. Now I an in a fix and your technical staffs at Siliguri is not above to fix the problem in laptop. I hope the quality team will sincerely listen to my complain and provide relief to me.

Order for Desktop placed on 19-Sep morning

Still delivery date was not committed

every time same reply within next `2 days' it will be delivered

Also they quote Cauvery water dispute and Tamilnadu vehicles not able to come to Gujarat

This was a bluff because we are on business too and we know what is happening in these states on our day to day need materials

I have...

I purchased dell internal speaker as on date[protected] from chetak dll center but they speaker faulty and when i call chetak dell center indore they tell us internal speaker no warrranty.
What i do please tell, speaker prize 1600
They tell us internal speaker no warranty
Please solve the issue as soon as possible

Mobile no. [protected]
Email - [protected]@gmail.com

I ordered dell battery and they sent me charger from compuindia.com (Gng electronics)... Even after 10 days also they could not make any decision regarding this matter and no any one receiving call once u call to their customer care... Very sad experience... Its complete part of negligence and irresponsibility... I request dell immediately to cancel the license of gng to avoid such cheats... If you searched online they cheated many customers... So its my kind request to dell immediately cancel the affiliation or license of gng to avoid such cheats...

Led monitor dell 19 inch
I have purchase a dell 19 inch led monitor serial number
CN-0657PN[protected]H-0S5B. purchase in june 2015 monitor got black patches automatically. I registered a complain with dell company regarding patches on September 12th 2016. I recieve an email from company regarding my complain number[protected]. Company asked me to send monitor front and back pannel images along with monitor serial number, purchase invoice copy. I sent all the required things 4 times now company sent me again an email regarding invoice bill of purchase in scanned image i sent scanned copy of purchase invoice. But now company's executive telling that your monitor is damaged and company will not give warranty of your product. So i will request to all of you if you are thinking to buy a monitor for your pc never buy of any dell monitor.

Respected care, i had purchased the dell inspiron 15 3543 on 11th november 2015. Now its having some issue with display screen. When i go to dell service center they told me that warranty is already expired on 12 march 2016. I can not work properly because the display screen of my laptop is damaged. Please help me for correction in my laptop warranty period so that i can repair my laptop in dell service center.

Thank you

Product details
Product name : dell inspiron 15 3543 laptop
Purchase date : 11th november 2015
Chasis nos :[protected]
Ervice tag : 4zs3732

My Laptop's down arrow key has got some issue. Yesterday when I called Dell Support they said it wont be replaced even if it is under warranty. alter when my engineer called they said that customer said product has been damaged and that is why key got the issue, whereas I never said so that my product got damage. I mean how can they lie. This is not right. Customer buys the product pays so much for this kind of service or product??
Service Tag No. CSR6T02
I request Dell to replace my keypad since the product is under warranty and there has been no damage to the product anytime.

My 3xpress service code is [protected].I bought it in november 2014 under the warranty scheme 1+2 year warranty for which i paid 1200 to dealer.but now when i want to change my parts they said my warranty is for 1 year only till 2015 and it is lapsed.My retailer already send the mail to company from priya computers durg to upgarde the warranty but still its 20 days and no reply form dell company.

Call to Dell Customer Care (Akansha Yadav) for reporting issue and trouble shooting on May 24, 2016.

Payment for the required part (display panel) was on June 16, 2016.

45 days after payment the part was not delivered and refund request forwarded. Negotiations for refund go on till another month.

Today Septemeber 22, 2016. I have not received the refund yet.

Hello Guys My Name Is Sk Rashid I have Buy Dell inspiron 15 3000 series on[protected] just after May 2016 onward i start Facing the Problem in the Laptop then i start rasing the Complain to Dell Tollfree But no Support has been Done Yet i asking them to replace the Laptop they are play mind game in my life My biggest Mistake that i have chosen Dell Laptop My [protected]@gmail.com

Bought this laptop in january 2016 this year, and facing regular problems with battery issues as well hanging and wi-fi disconnection., leading to data loss as well .
when connected Dell customer care they reflected warranty over.and Dell vendor is leat concerned and not forwarding my complaint further.
when connected Dell Area sales manager Mr.Prakash Ranjan he is just giving sweet promises for last one month.

Highly dis satisfied with Dell laptop purchase.
Madhuri Gupta

Hi, this is rishi jaiswal. i have taken dell inspiron 3542 (express service code is [protected]) 4 month back. within one month of purchasing my system started to get hang whenever i connected it with wifi and it hang for unlimited time period, some times it restart by itself and if you haven't save your work it will gone away. i complaint them and they were unable to solve my problem and finally i went to dell service center and they make it usable. but hanging problem was not solved properly but frequency is reduced. but again after one month speaker was not working. so i complaint them again and they did hardware checking and found there is no problem in hardware. then they suggested me to install updated version of drivers, i downloaded and updated but still there is no sound in the speaker, so they asked me to format my computer and install the windows again. so i followed the step suggested by them like i reset my computer and after 5 hrs of resetting i got there is no operating system was found. i called them back and they told me your windows is corrupted and you have to install it again. but till now they are unable to install it i followed what ever they said but everything was complete failure. now they are saying purchase go to dell service center which is very far from where i live and it will cost around 500 rs in travelling. they also asked me to purchase a new windows operating system. they are making us fool. worst customer care service i have ever faced. please dont buy any product of dell. please help me i don;t want this lappy and want my money refund. my number is [protected]

I purchased dell studio 1458 laptop, service tag - jftj6bs, express service code - [protected]. Any how it's screen got damage. Now i want to replace my screen. I went to dell service centre in hyderabad, they gave me phone number and asked to call, so they will come and fix the screen, right now screen is not available. I called to sales department they are saying that product production is stopped so no screen is there search in local market. I searched everywhere but didn't find. Again i called them now they are saying that we can't do anything. What is this? Whose responsibility is to provide the screen. Once customer purchased laptop now spare part is not available in market, so anyhow i have to suffer.
It's like wastage of 55 k.

Please suggest me what can i do. I need laptop screen, i can't purchase new laptop.

I am not satisfied for your poor service so that I am also not able to take any option which is given by you because if I choose any option and again my laptop will be dead after 1 month in that case what will I do. So I would like to request you that please refund my money.In a month two time i already replaced laptop again its dead.

Service tag-GCF5D72
Express service code-[protected]

Since 10 days i complained dell, they are now telling me to send bill, as my laptop is not working since 15 days... i took the photo of my bill from my cell and sent, now customer care executive tells me to send scan copy of bill, , if you dont want to give service support, kindly dont make us fool, , worst service of dell ..

Malay

[protected]

Hello sir i have bought dell inspiron 3542(service tag :4JF1582) in month of june and my system is not working properly. Just after 2-3 days i found right speaker of my system defected and there was heating problem in my system and system restart itself.I inform this to company and they replaced motherboard and speaker and fan, and they applied cooling paste 2 times but i am again facing same issues.And also there was battery drain problem.now i want refund from company but they are not ready to do so instead they are asking me to replace the motherboard again but i dont want to re-open (4th time) my system.i am totaly harrased by dell and disturbed by them. plzzzz help me sir i want refund or get my system replaced..
thank you