Dell India Complaints & Reviews

Through dell sales agent on Dell website, I purchased a laptop.I made payment on Aug 26, 2016. I got mails feom CompuIndia that order has been processed and shipped . They gave me fake tracking Id on email.Being caught, they mentioned some operational issue.Today September 11, 2016.I have no clue of receiving shipment. Upon that i received a mail on ownership/ warranty transfer for used laptop.I asked for refund but no response yet. I can't trust whether they can deliver what has been quoted.

Hello Sir/Mam,

Myself Parth Patel, I am a Structural Engineer by profession. for my Structural Designing work I brought laptop (Dell Inspiron15 5559 worth 61490/- with service tag No. 865T462) on 10th march 2016. when I start the laptop I saw that the display has some issues. there were shades in videos and blurry text in every software which I was installing even computer management screen was blurry so after almost a month long conversation with dell technical support they have told me that they will replace my laptop. so I asked them how long this replacement process will take so they told me it will take 25 to 30 days so again I ask them how many days I won't have laptop with me so they told me there will be about 10 working days between old laptop pick up and new laptop delivery so I agreed with that after that with in just 2-3 days they picked my laptop mean while I received E-mail notifying me that I will receive my laptop after a month so I reply them that "you told me that there will be about 10 days gap between laptop pick up and delivery but now its about 25 days" so after that I told that I am going to file complain in consumer forum. after long conversation DELL INDIA'S replacement head ensure me that he can't promise but he will try his best to escalate the process filing complaint in consumer forum won't help. so I agreed with him but I didn't got my laptop earlier so I was not satisfied yet but there wasn't any reason to complain now because I got my new laptop with "service tag No. CPCCQ72" and "Express service code: [protected]" so now I can start my work again. but again when I start laptop I find that one of the problem is still there text is still blurry in each and every software I was installing so I requested onsite support which is in my warranty and they didn't provided me with my first laptop even after a very long technical support conversation but now they are telling me indirectly that do what you want to do we won't provide you onsite support with out talking with technical support then I told them I will complain in consumer forum but still they didn't care a little bit so in the end I called them for first two times they were asking me my laptops service tag number and then told me that there tools are under maintenance so they can't assist me, I told them I work in consultancy 9:30 am to 8:00/9:00 pm and after that I work on my own designing projects how do they expect me to spare time for them every now and then so again I ask for onsite support they again denied my request. I decided to take a leave from job and contact them on so I took a leave on 30th may 2016 Monday because they were saying that work their maintenance on Fridays and Saturdays, now they picked up my call asking me about my problem and service tag number for my laptop and hanging my call pretending that it got hanged up while transferring call this happened again and again so I knew that because of my earlier dispute they are hanging my calls, telling me there system is under maintenance so they can't help me with online troubleshoot. they even refuse to wright down my contact information so they can contact me afterwards.

Now couple of weeks ago I contacted them. A decent person picked up the call and agreed to send me onsite support and decided to change my laptops LED screen. an engineer came and replaced LED but nothing happened problem was still there so they told me to take it to service center where they promised me that issue will resolve 100%. so I took break from work and went to service station they try to convince me that it's perfectly fine it has no problem it's FULL HD display that's why text in computer management screen and softwares looks blurry. I was shocked that if in FULL HD display performance is bad why does it called FULL HD and why would any one pay more money for bad things. word FULL HD stands for better quality not bad quality. after my this argument I show them other customers laptop and compared it with mine. in low quality display clarity was much more better. In the end manager from service center agreed that its manufacturing problem. Now the Irony is I knew its a manufacturing issue with this series of dell laptops by just google-ling it. I even told them in the beginning that it's a manufacturing problem just google it but they didn't listen to me for once. even now after I am being told by manager of their service center that it's not fixable issue it's manufacturing problem they told me that manager gave t hem update that laptop has no issue its working perfectly.

Its been 6 months of my purchase of 61490/- laptop for my structure designing work and yet I am unable to work. I have always asked them politely for technical support, onsite support for months and visiting their service center I feel I have been harassed so much. for now if DELL INDIA agrees to settle this I would like them to pay me compensation of 6, 14, 900/- (exactly 10 times the price I paid this laptop) for harassing me to the ultimate level and waste of my investment of 61490/- on this on this laptop for 6 months.

I have attached 2 screenshots which I took to compare blurry display and perfect display in presence of their engineer with this E-mail. I have already given it to dell for comparison. by reviewing this you will be able to see the difference in display quality. I have all the recordings of my interaction with dell. I can send it to you if you want to examine them.

Thank you

--
Parth Patel (M.Tech)
Structural Engineer
Mobile: [protected]

As u can see the photo the pc was buyed fro the dell authorized center which is located in vera desai andheri west...when we went to the store our requirenment was to buy a pc which can be used for a architecture student and we clearly mentioned him we want a pc which is best for autoocadd and 3d max and we didnt tell him hw much is our budget because we wanted the best laptop so he showed us Inspiron 3542
Service Tag: 7WV5532 | Express Service Code: [protected] he suggested this is the best laptop yet for engineering students and we went for it after the date of purchase i faced many problems like when i start up the pc it heated even word excel application used to load for long time and when it used to hang for 1 to 1 and half hour within 2 weeks i called up dell amfacing so so problem they told to contact is dell support email so troubleshoot and all went everytime i used to complain no reply ...than i tried to install autocadd and here i realized i was been fooled as soon as i installed autoocadd the pc was crashed this went on i didnt use cad than after 1 year when i came back from my university i told my parents pc isnt working so i contacted dell for more than 2weeks no reply than 3rd week they sent a engineer who told me iam fooled this pc is just meant for home use i cant use this pc for study purpose or autocadd purpose this pc is just meant for home use u cant use so he went and requested company to change the motherboard because it got crashed ...so than i directly went to the dell authorised dealer in vera desai he told me its engineering used laptop only and its my luck fault i have not get a good laptop ur star didnt work for the laptop not my fault i have just given what company has given u and he sent me to the dell service center which is in crystal plaza there he told he cant help for my any problem go and vist other service centerin andheri subway so i didnt go than...yesterday engineer came and fitted the motherboard he also told you were been fooled its not company fault its dealer who have fooled to sell his product its just meant for home use now i have 1 question who the hell will pay 70 thousand for just home use leave home use this pc dont even respond for any application i never used it even after paying so much money its waste its just a showpiece today a person from dell called name hira singh he told we cant help u with autocadd and 3d max its dealers fault go catch him i told him no 1 is ready to accept there mistake what should i do i will complain to consumer he told complain werever u want to complain ???????what should i do i dont have so much time to run behind this iam total loss money waste time waste i have wasted so much of time behind this wasnt able to work on my assignments my autocadd project ...i have lost my hopes pls i request consumer court to help me as soon as possible iam just requesting dell to replace me with a better pc which i can use for my architecture use autocadd 3d max thats it i just want dell to give me a replaced pc to used cadd and 3d max thats it.dealers number[protected]\+91 [protected]
thankyou

Dear sir, my name sai prakash. And i raise a complaint about my monitior problem.in phone there telling service tag correct, but while entering it will be wrong. So last time there service engineer came but he rejected my conplaint, because the service tag number is donot match thus y rejected my complaint. Again today i claim complaint once again in that they entered wrong service tag.

Hello sir
i purchased a laptop on 18 nov 2015 and since starting it is not working properly.
Till date its keyboard, touch pad, speakers, and 3-4 lcd display has been replaced and now its wifi adapter is not working.
I asked customer care to replace this faulty product but every time they denied.
Now when i'm complaining they either disconnect or asked me to call after 2-3 hrs. I complain many times on mails to but they are not replying neither any call back has been arranged by them.
So, is this the service they people promise to provide ?
i'm very very disappointed by this product..it proves worst..i'm not getting proper services no replies for my complain.
Now please tell me what to do ?
express service code-[protected]

I am a dell user facing issues with my lappy

sevice tag : HK51Q32

i had to call customer service everytime nd wait for a long time and that tooo we can call only on working days (every working person couldnt access these services bcoz of the worst timings..as technical help is there only on monday to sarturday from 9 to 6)

Many people can see abt thier complaints only on sunday, and these people arent avialble on SUNDAY

THis telephone line completely sucksssss !!!

there was no clarity in it, and the customer care executive says something and i literally cant hear anything, ...i wonder how such a worst service is provided by such a international company

Hi,

I recently bought a Dell Laptop from your showroom (Dell Inspiron 11-3158). When I opened the package I could see there are scratches on the top and bottom of the laptop. Moreover the laptop is not packed properly in a cover as it came just like that in a cardboard box. There is no protective film on the top of the laptop and nothing in between the Screen & Keyboard. From this I got a doubt that it could be a used laptop.

Then I tried powering on the laptop and it went right through the booting screen to the Desktop screen. For a new laptop this is not supposed to happen. With the doubt being there I checked the profile which was logged in. The login name was “user”.

I just dug in through the storage folders. Found the below information.

• Firstly the C drive is names as “OS” and this is not supposed to be. It should be “Local Disk” which is the default for a new OS.
• Next, there is a folder name Windows.old which implies that a new OS is installed on top of some other OS.
• I just checked the date at which the local account profile is created. It is created on August 5th 2016 and the billing date for my order in August 26th 2016.

When I found out these things I immediately called Jacob from the showroom and told him about the issue.

On all the things found above I can clearly tell that it is a USED laptop and I want the amount paid by me to be refunded.

I have already returned the laptop to the showroom and got a receipt for it. And also I have the bill along with me which was dated 26th August. Please check on this urgently and provide me a solution ASAP.

I submitted my two dell laptop inspiron n5110 and one more dell inspiron last week and they diagnosed both of them and said it was your hard disk problem and you need to replace it so i did in one of them as it was actually the hard disk problem but in other laptop they simply didn't diagnosed it and stated that it was the same hard drive problem but it was not a hard drive problem but a minor software problem and on insisting by me that you just format it and it will work because its not required to change hard drive for such a small problem.
They said it will not work without changing your hard drive but when they tried that it starting working fine and laptop started working properly but still it was showing some error related to drivers not properly installed. On asking them they said it will work fine after sometime as they have properly installed it but when i reached home, it was two days holiday for weekend and when i opened my laptop on monday it was showing automatic repair and was struck on it so i called them and went their office to have it repaired but they said it was not our fault and we will not repaired it.

It was seriously un-professional behavior with customer even after taking service amount of rs 1354 from me.

O i just wanted my money back or take necessary actions in this regard so that my laptop can work fine.

This is with reference to the fd4gy1 service tag. It was purchased in 2013. Since then parts which have been replaced are many. You can view them in the history itself. To get the parts replaced is a big task. Engineers do not come till they are satisfied with the requirement of replacement. This is all good from dell india point of view only from cost side. However i have completely different view:
1. I have 4 years extended warranty. Should i spend those years in living with substandard products.
2. If motherboard, monitor, usb ports, ram all are replaced, has this issue been highlighted to senior management.
3. You provide online support, only factor which is of help is customer does not have to go service center but what about the time lost by customer during online assistance.
4. Once i was at service center, one of the technician remarked dell replaces the part and do not repair. Now if so many parts are being replaced then it indicates that controls are poor/no control.
5. My son used this laptop at manipal and had harrowing experience as laptop proved to be a liability as many times it has to be serviced and it was also time consuming. Is dell management ready to compensate for time spent in availing services of dell.
6.in view of that i request you to consider the case and replace the laptop.in case it is not within your powers please let me know the higher authority to whom i can approach.

Sir
I am b sathish, i purchased dell inspiron 3542 lap tap which worth 28000 rupees from dell authorized store on 4th april 2016 in andhrapradesh. At that day only i am found lap tap has speakers problem which means that fully distorted noise is occur then i was complaint to your customer care then your company send technician to my home on 11th april 2016, and he replaces speakers but still the problem is not resolved. Your technician only call to your company regarding to this problem and he said to you that this is mother board problem not speakers, after that your company accepted for replacement.
On may 26th 2016 blue dart will collect my old lap tap which is have service tag number h6n9582 and then i am get new lap tap which will have same configuration and same model number from distributor bulzer tech because your company representatives told me that we don’t have same model in stock but we will give to you same model from distributor.
For replacement process my case is handled by your dell representative nazia saleem, then she is mailed to me give pick up address then i am replied to her both pickup and delivery addresses in chennai.
Then after she mailed to me that ” replacement system not given by dell company but given to you by distributor so we are not delivered the lap tap to your delivery address, distributor given lap tap to your dealer and then you collect lap tap from dealer “. I am accepted her request and come back to andhrapradesh to collect lap tap from dealer but without inform to me your company shifted lap tap to chennai address.
This is your company mistake, for your mistake i am pay 1000 rupees to collect the lap tap from chennai.in this issue i am completely dissatisfied your service
New lap tap which is have the service tag number 65r9582 is shifted to chennai address on 15th april 2016 but your representative inform to me on date[protected] and i am collect lap tap from chennai address on date[protected], after i am found that same and exact problem of speakers is repeated which is i am observed in old lap tap h6n9582 and battery also not working properly in new lap tab 65r9582 even though your dell company promise me that we will provide to you quality lap tap, this means dell company given to me same lap tap by changing the service tag number

My Dell Inspiron 5547, service tag 5YOJK22 was experiencing problems with Wi-Fi and had a damaged right hinge.
The gentleman at the Dell Service Centre represented by Apex Systems located at 102, UG Krishna Plaza, Sec-6 Dwarka New Delhi. Committed me with refabrication of broken parts of the hinge and Wi-Fi repairing. The laptop was under the service centre from 19/Aug '16 till 27/Aug'16. And the service provided has been absolutely nonsense. The refabrication of broken parts was not done and parts of laptop are still broken, leaving exposed areas as seen in the attached picture. And there has been no action to repair the Wi-Fi. The person has just told me to get the mother board changed even after 4 days of false promises that the Wi-Fi circuit has been repaired and they are just running diagnostics before finally informing us to just get the motherboard replaced. He has also charged me with full rates even after doing a ghastly job at repairing. This is just plain lying to the customer and a totally unacceptable behavior. I want immediate action taken against your above mentioned representative.

My email: [protected]@gmail.com

Worst Service by Dell Center


I had purchased laptop from Dell before 3 years, recently i face a error regarding hard disk in laptop, so i went to DELL SERVICE STATION VERAVAL which is ( Zas Infotech ) . After few days they told me that hardisk is crashed and you have to replace hard disk. so we collect laptop from store without replacing hard disk. after that when we check the laptop there is no any screw in laptop around 17 screws are missing from laptop . so i went to store for make inquiry about screws and they told to bring laptop and pay 4000/- so they can replace hdd and fit screw. i asked for screw but they denies for it and talks like bullies. They charged 400 rs. for service but they do nothing with laptop.

Center details :-

Service Center name : Dell Service Station
Store Name : Zas Infotech
Mail : [protected]@zasinfotech.com
Contact no :[protected]

with regards
Dhruti Rav
[protected]

Sir,
Please find attached herewith photo copy of your service center
Ervice call report no.3670 dt. 06.06.16 of my dell mini inspire laptop. The issue is that the start menu gets hidden and goes down on the screen and also the screen display gets hidden on the movement of laptop. I have paid rs.1, 850/- for service charges at the time of 1st delivery of the same. The said laptop had gone on your service center so many times but issue is still not resolved. I, myself have gone to drop the laptop at your service center at delhi to resolve the same technical issue as your technical officer refused to take delivery from onsite. Request you to kindly look into the issue and arrange to resolve the same at the earliest.
Thanking you.
With regards
Vinod sharma
Phone no. [protected]

Dear Sir / Madam,

I am dany, owning one dell inspiron 7537 laptop. I had a problem with my laptop LCD(dead pixel) and it got replaced with some refurbished panel just before 2 months. after one month of replacement the screen started to show some problem (flickering / freezing) again I raised service request, this time I asked them to replace a my own lcd panel after serviced. as per the technical support they are ready to replace the part with another refurbished one. they can't replace it my original panel or new one (which I didn't ask) reasons they are saying is like my laptop is old so Dell policy not supports to replace a New Panel to it. OK no problem what I am asking is to get me the original part of my laptop after serviced. There will be no age problem / or dell policy issue. Because I know how much I cared my laptop. And I don’t want someone’s unknown parts that too after refurbished state. Get my laptop’s own part after serviced. Because as you see after fixing a refurbished part, it is not even passed at least a 6 month (most common warranty period) then how much I can blindly trust it again. This is my personal laptop. So I don’t plan to spend another big amount just after the warranty period expires.

My Laptop warranty remaining for another 14 months that included accidental care protection (This issue is manufacturing defect)


Please consider this as genuine case and do me favor to get the right product to replace in my laptop.


Location: Coimbatore, India
Laptop Model: Inspiron 7537
Serial: 74V0512
dell service request number: Ref -Service Request Number:[protected]

Dany
[protected]

As I have serviced my laptop around four times when it's covered with warranty and changed motherboard four times by dell technical team, now I had a problem in motherboard but now it's not covered with warranty and I think there is a major fault in manufacturing so Iam going to register a legal complaint about dell
Thank you
Yours,

Aswinbright

Sent from my iPhone

SIR,
Few month earlier i buy a desktop computer, now i have some problem in desktop (DELL 18.5').When i turn on my computer, i can not see any footage, some time picture is blinking and some portion not visible .also some other problems are arise.so i heartly request to you return or repair of my desktop moniter.
Sanjib Gayen --[protected]

I bought a dell labtop on Dated 6-1-2016, in the next four month the charger of labtop was hitting hard.
Almost too hot to touch .It was extremely hot.I called at dell's customer care, they refused me to change it. After a long
discussion of an hour they agreed to change it (charger).when i asked that if i had to give the old one to
the delivery man they told nope. then the next day delivery man came to my home and told please give me the old one
i said why he said we could not give the new one without taken the old charger.
i shocked and said please asked to your customer care what they told me and he asked his supervisor then the delivery
person said to me "we were just 3rd party member over here so we have to do what our supervisor tell us"
it seems like i am telling a lie in front of my family.
by that time i was nearly in tears .i really want to know is this how you will treat your customer
with no regard of their condition, made to feel like liars.
this is clearly a case of emotional and mental harassment .what kind of customer service was provided by dell.
with extreme frustration and tears in my eyes at the inhuman,
inconsiderate and absolute lack of customer service that i have had to face at customer service desk.
what was my biggest mistake, for which i was humiliated and made to have an emotional breakdown.It's my request first of all ask to
your company before deliver the product .

I have premium phone support warranty but when i called them they told that my warranty expired, how it is possible when my warranty will expiry on sept 01 2016, this is how they cheat with customers. disgusting ...and i have warranty but i cant access them as they said that warranty expired ...this is impossible ...is this your service??? i dnt recommended dell to any one

I have purchased a laptop from gng electronics pvt. ltd, mumbai vide invoice no:[protected] dated 26/3/2016
Service tag no: 6hcf[protected]
Usb port all are not working
Please depute a person to repair it in the following address :-
Jemima j paul
A4, mrose appartments, pointara road
Near market road, tripunithra, ernakulam
Cochin 682301
Kerala
India
Phone no:[protected] e mail: s. [protected]@gmail.com

I bought a battery from dell authorized service centre - excotron solutions pvt. ltd. at andheri. i have the bill dated 1/1/2016.in that it was written that 3 months warranty was from dell and 9 months from excotron. 4 months later i realized that the battery was fake. on 1/7/2016 i went to them to complaint. they took my battery saying they wanted to check it and gave me a sdar report (i dont know what it means) with dell's name on it. i kept calling every week, but they did not give me a replacement. i finally called the dell customer care number and was told that the battery was more than two and half years old. so they could not do anything about it. it was obvious that i had paid rs. 3, 000/- for a used battery. i cant understand how a company like dell can allow an authorized centre to cheat people like this. i dont think in my life i can ever trust dell again.