Dell India Complaints & Reviews

Dear sir/madam,
I sagar d. Mansatta am using dell inspiron 3521 form approx 2 yrs. Since last one month i was facing a problem of wi-fi in my computer. I was unable to use the internet using wi-fi, so i took my laptop to the dell authorized service centre in thane (24/25/26, 1st floor, shreeji arcade, panch pakhadi-thane west, thane - 400602, opposite nitin casting company, panchpakhadi) on the above address was informed there that the problem was due to the update of windows from 8.1 to 10, so they told me that they would restore the version of my windows to windows 8 for which i was charged rs.1364/-. Two days the laptop was lying with the service, than i was informed that my wi-fi card is not original one that provided my dell and is was a duplicate one, so they could not help me with the problem as dell doesn’t sell parts and only replaces if required, so when i went to collect my laptop a person form the service center gave me a address of a third party from where i can get me problem solved. I feel the people in the service center only have stolen my original wi-fi card.
Please look into the matter and oblige.


Regards,
Sagar d. Mansatta.
Mobile no:-+91-[protected].
Email id: - [protected]@gmail.com.
Express code: - [protected].
Service tag no:- d328rx1.
Address:-2202, tridev tower, bhakti marg, mulund (W). Mumbai-400080.

Dear team,
I had purchased expensive laptop computer from dell india pvt ltd. After 1 and half year, had a minor problem and reported to dell service. Dell service visited and replaced the parts; however i was not happy on replaced part as it was physical damage in it, however computer working normally. I reported to dell the same and dell agreed to replace but not immediately. The replacement will be done when any issue occurs in future.
After a month noticed lcd monitor had a red spot which is defective, and reported to dell and dell sent the service engineer along with both pars to replace.
Dell service engineer replaced the parts and switched on system, found computer not functioning. He dismantled and re-assembled multiple times and damaged further more parts, another 3 parts had physical damage and electronic board (S) not functioning.
Dell service engineer had not used electronic device production equipment while handling rapiers. And not handled proper methods to repair computer, the engineer is not having enough skill to handle this model machine. So due to defective workmanship, the computer is lost its originality.
I have asked dell to replace the whole unit, deliver the new computer of the same model and pick-up the damaged computer. Dell did not agreed, and agreed to rectify the computer back to working condition, but all required parts will be replaced with refurbished (Already used defective parts in some other computer will be repaired/rectified) parts, which dell confirming it is the warranty terms and conditions. I did not agree to that as the damage due to unskilled service engineer from dell, required to rectify the system with brand new parts and do not want refurbished parts.
Dell confirmed that cannot done repair with new parts.
This damage due to dell service engineer defective work, hence i wanted dell to deliver the new product as replacement or rectify the computer with new parts replacements.
I would be very thankful if you could please suggest on the same to go with consumer complaint.
Regards
Ramesh
Bangalore-karnataka

I'm kuldip patel from surendranagar, gujrat. I have bought dell laptop 2 year ago. After 1 year i apply for new warranty. Yet warranty was over last month but i put the laptop in the service center for the some hardware issue in on warranty. They say to me the bottom part pp id wasn't match and they can't inquiry for it. They say to me doesn't possible service in this laptop. But i never change the part from another so why they said to me pp id doesn't match??? It's dell misunderstanding. They can't give me regularly answer. How do i get justice. Pls give me suggestion. My laptop was last one month in the service center.
My laptop service tag : jb23t02
Laptop model : insprion 3521

Sir,
I purchased the lap inspiron 3551on 26th Aug.2016 at YOHANA COMPUTERS in Calicut (device tag:98NWD32 and express service code [protected]). I failed to turn on, not getting charge, l call (on 13 july)the customer care for service, they said that the warranty had not registered by the dealer and adviced to contact dealer .But the the dealer did not registered yet.I use the lap with the adapter plugged on now.but some key sunk, so l can't turn on now.Will you please register the warranty, the bill of purchased show the warranty is alive .

On july 20 2016, , we purchased a new dell laptop-x327-inspiron3543-5th gen-4-500-w8.1-touch, service tag 6p5x832, from s. T. Computers, sco-495-496, sector 35-c, chandigarh, invoice no. Crt-16/17-264, dated 20-jul-2016, on a payment of rs.37, 000/-, but in-spite of my many visits and telephonic calls the said dealer has not given the 1 year warrant, till date, on the said laptop which was promised by him at the time of selling the laptop to me. You are requested to help me, and direct the dealer and the dell india, to look into the matter, for early solution of the problem. Other vise this matter will also be taken to the consumer court.

I purchased a laptop on 2.6.2016 from Computer world, Rohtak (Haryana) bearing Model Dell Insp. 3542 15/1tb/4gb/2gb/dos having Tag No.GCMKN52. The speaker of the Laptop is not working. I requested your customer centre 2-3 times for the same, but they asked that the server is not working, call later. You are requested to look into the matter and direct the concerned person in our area to do the needful at the earliest.

Regards
Naresh Kumar
[protected]
Rohtak-124001

My laptop battery discharging in less than 60 min. I have lodged complaint several time. But, till now, no action taken. On line complaint details as below-

Service Tag : 7Q8QRZ1
Product Model : Latitude 3540
Ship Date : 3/30/2014

1. Service Request :[protected]
complaint date : 7th Aug'16

2.Service Request :[protected]
complaint date : 20th July'16

Before, that complaint try to lodge through voice call, but, that transferred to software support and couldn't lodge.

This is very poor service.

Dell inspiron 15 3000 series
Express service code [protected]
First thing i heard was you warranty covers till november 2017 (for hardware mind you) when i placed the call (cool) after going through all your mundane exercises and (the support person mentioning herself professional many times over) i get slugged by you people that i need to pay for my battery (rs 2400 — payment first — 7 to 10 days for delivery — when i purchased the system got slugged around 1000 bucks for next day service with replacement service all over india) wow what a service.

In your ad please put that we are bull company and our product suck — if you buy our product you are in dumps anyhow; just pay and dont bother to call us back.

Fact: i have a hardware warranty for 3 years paid extra 1000 rs for the same. if i am correct battery is part of hardware of the system (universally it is true; but dell considers otherwise)

Why do you make false promises for warranty services when you are not going to fulfill them.

Yours unsatisfied customer (never to buy any dell customer),
Umaprakash umapathy

Due to damage of my laptop technical supporter tell me to send linkage regarding download windows, but I have not received as my laptop is not working

Hi,
I purchased a dell led display, from
Pawar laptop point, 3675, adj hotel mehfil, kochar market, ludhiana, ph. No[protected], 5087597, [protected], [protected]

Via - ebay.In

Problem - i got an led display with manufacturing defect (Color line) according to ebay.In and seller, this defected item should be replaced by manufacturer that is dell.
Please tell me what is truth?

Beside that i visited dell service center at kolkata.
Address: plot no. 32a, 1st floor, block a, trust house, chittaranjan avenue, kolkata, west bengal 700012

They also did not cooperate me by not verifying my product or they dont even provided dead on arrival. They almost humiliated me.

My product id for led: 89ymt
My email id : [protected]@gmail.Com

This e-mail is sent to you as a follow-up of your recent interaction with Dell Technical support.

Your Service Request number : [protected].


It was pleasure working with you in our attempt to resolve the issue with your system.

We have dispatched the required part(s) and they shall reach you as per the scheduled delivery date & time.

Dispatch # SER #

Please use the below link to track the dispatch status.
http://www.dell.com/support/incidents-online/us/en/04/srsearch?~ck=mn
http://www.dell.com/support/incidents/in/en/19/

For any concerns or queries regarding the dispatch please reach out to us by sending an email to [protected]@dell.com and we will respond at the earliest to help you resolve any open issue.


Thank you for choosing Dell.

NISHANTHINI_RAMESH
Dell Public & Large Enterprise
Toll free :[protected]
Website: http://dell.co.in/support


The case has been open since 25 days still i did not get any replacement from Dell, Just wanted to know why is it taking so long time.

MY Dell venue 11 7139 core i5 8gb ram and 256-ssd bought from their enterprise folio and supposed to be the high-end 2 in 1 hybrid has turned into a piece of junk.

I lodged a complaint with Dell customer care in the month of June with the ticket no[protected]. My device is still in warranty and till date Dell has been unable to resolve the issue and today when I called them for an update they say that the parts are unavailable and we cannot tell the date for servicing your tablet.

This is highly unprofessional and pathetic service from a tech giant.

Please share who will the country manager for their services, I want him this message to reach to him.

Respected sir,
I have purchased new laptop for my nearest shop dell inspiron15 model no. 3542 and there service tag no. Is [protected]. Its keyword is not working at[protected] at afternoon 1 pm.
Please to resolve my problem and contact me my name is Ashwani Bandil my contact no. Is [protected]. Address 39, vankhandeshwar nagar thatipur gwalior madhya pradesh.

Dear sir,
We kindly request you to change or service in our system for error in power supply unit on 02/08/2016. Cpu is not working.

Please immediate rectify error in our system. Our system of must for daily billing purpose.

Power supply unit is not functioning.
Our system service tag no. Bymlq12,
Express service tag [protected].
Systam purchase of august 2014

Desktop showing disk error while starting computer and unable to start the system. The problem started at 2pm afternoon. Ph. No: [protected]. Pls try to rectify the problem at the earliest and send the solution. Its showing windows and stopping further its not showing anything. Its saying disk error. Pls do the needful at the earliest.

Optiplex 3020
Service tag no: 6xh6to2

I have have purchase a dell laptop from micron computer, on 11 june, 2016. The dealer has provided me the defective laptop. The battery is not responding after the system fully charged up and shutdown. When on switched on the system does not respond. I contacted the dell customer care for the issue which i was experiencing. The executive informed me that my newly purchased system is not registered with them so the stand helpless to provide any kind of support to me. The executive asked me to contact dealer for getting your system registered with dell for getting warranty. But the dealer is asking for extra money for getting the newly purchased system registered with dell. Kindly look into the issue and resolve the at the earliest as i have approached the dealer also but he not responding positively. Dealers address, micron computers, 290, katyug mansion, shop no. 3, near lamington road police station, lamington rd, grant road east, bharat nagar, grant rd, mumbai, maharashtra 400007. Ph :[protected] / 7729

Hi, i have put this complaint on here as i couldn't find any better place.
I bought a new dell laptop in 2014 with i5 processor, 2gb graphics, 1tb hdd etc.
But it started lagging recently then suddenly 1 day it just crashed.
On getting checked i was told hard drive crashed beyond recovery. I lost all my data including recovery drives, os etc. On contacting dell i was told as the 1 year warranty expired i would have to pay for the repairs that would be over 5000.
My only question why should i have to pay for the inferior hardware used by dell on the systems we paid over 50k to get.
Honestly i am just disappointed with dell and i think i would never ever get a dell myself or suggest anyone.
Shashank

Dell vostro 14 5459 laptop
Service tag: 37tb8b2
Express service code: [protected]

I have bought a dell vostro 14 5459 model laptop on 30th may 2016 from dubai and brought to india. When i checked the warranty on dell web site, its showing the warranty start date is 26th february 2016 and end date is 26th february 2017. So i have contacted dell support and as per the instruction from them, i have transferred the...

I just lost the CD that came along with the laptop. After exactly 1 year when warranty expired, the laptop started troubling with hang issues. As it was out of warranty, I just asked some technical person to format my system so that it speeds up a bit. But now after formating, it is asking to activate windows by putting key which I have lost with the Windows cd. Now I had no option but to contact dell and check how they can help me. I called their helpline at 10:15 am and ended the call at 12:45 pm without any solution. They were just transferring my call from one desk to another. I thought of contacting them on Facebook but again the response was vague. The only options I m left out with is to spread the word about the bad service I have got from Dell and prevent others from making mistake of buying such poor laptops of such self-centred company. Of course, this is not it, I'll surely take this case to next level and file legal complaint against the company.

I have purchased dell venue 7 service tag no 7py3222 on 28/07/2015. On 27/07/2016 my sim card slot stopped working. I went to dell authorized service centre and to my surprise they said your warranty has expired in dec 2015 itself as warranty period starts from manufacturing date. It should have been updated by the dealer.
Whose responsibility is to update this. And who will pay for my losses. Even i talked to customer care and provide thm the option to mail the scan copy of the invoice but they refused. This kind of attitude is not expected from the company like dell.