Dell India Complaints & Reviews

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Your Service Request number : [protected].


It was pleasure working with you in our attempt to resolve the issue with your system.

We have dispatched the required part(s) and they shall reach you as per the scheduled delivery date & time.

Dispatch # SER #

Please use the below link to track the dispatch status.
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For any concerns or queries regarding the dispatch please reach out to us by sending an email to [protected]@dell.com and we will respond at the earliest to help you resolve any open issue.


Thank you for choosing Dell.

NISHANTHINI_RAMESH
Dell Public & Large Enterprise
Toll free :[protected]
Website: http://dell.co.in/support


The case has been open since 25 days still i did not get any replacement from Dell, Just wanted to know why is it taking so long time.

MY Dell venue 11 7139 core i5 8gb ram and 256-ssd bought from their enterprise folio and supposed to be the high-end 2 in 1 hybrid has turned into a piece of junk.

I lodged a complaint with Dell customer care in the month of June with the ticket no[protected]. My device is still in warranty and till date Dell has been unable to resolve the issue and today when I called them for an update they say that the parts are unavailable and we cannot tell the date for servicing your tablet.

This is highly unprofessional and pathetic service from a tech giant.

Please share who will the country manager for their services, I want him this message to reach to him.

Respected sir,
I have purchased new laptop for my nearest shop dell inspiron15 model no. 3542 and there service tag no. Is [protected]. Its keyword is not working at[protected] at afternoon 1 pm.
Please to resolve my problem and contact me my name is Ashwani Bandil my contact no. Is [protected]. Address 39, vankhandeshwar nagar thatipur gwalior madhya pradesh.

Dear sir,
We kindly request you to change or service in our system for error in power supply unit on 02/08/2016. Cpu is not working.

Please immediate rectify error in our system. Our system of must for daily billing purpose.

Power supply unit is not functioning.
Our system service tag no. Bymlq12,
Express service tag [protected].
Systam purchase of august 2014

Desktop showing disk error while starting computer and unable to start the system. The problem started at 2pm afternoon. Ph. No: [protected]. Pls try to rectify the problem at the earliest and send the solution. Its showing windows and stopping further its not showing anything. Its saying disk error. Pls do the needful at the earliest.

Optiplex 3020
Service tag no: 6xh6to2

I have have purchase a dell laptop from micron computer, on 11 june, 2016. The dealer has provided me the defective laptop. The battery is not responding after the system fully charged up and shutdown. When on switched on the system does not respond. I contacted the dell customer care for the issue which i was experiencing. The executive informed me that my newly purchased system is not registered with them so the stand helpless to provide any kind of support to me. The executive asked me to contact dealer for getting your system registered with dell for getting warranty. But the dealer is asking for extra money for getting the newly purchased system registered with dell. Kindly look into the issue and resolve the at the earliest as i have approached the dealer also but he not responding positively. Dealers address, micron computers, 290, katyug mansion, shop no. 3, near lamington road police station, lamington rd, grant road east, bharat nagar, grant rd, mumbai, maharashtra 400007. Ph :[protected] / 7729

Hi, i have put this complaint on here as i couldn't find any better place.
I bought a new dell laptop in 2014 with i5 processor, 2gb graphics, 1tb hdd etc.
But it started lagging recently then suddenly 1 day it just crashed.
On getting checked i was told hard drive crashed beyond recovery. I lost all my data including recovery drives, os etc. On contacting dell i was told as the 1 year warranty expired i would have to pay for the repairs that would be over 5000.
My only question why should i have to pay for the inferior hardware used by dell on the systems we paid over 50k to get.
Honestly i am just disappointed with dell and i think i would never ever get a dell myself or suggest anyone.
Shashank

Dell vostro 14 5459 laptop
Service tag: 37tb8b2
Express service code: [protected]

I have bought a dell vostro 14 5459 model laptop on 30th may 2016 from dubai and brought to india. When i checked the warranty on dell web site, its showing the warranty start date is 26th february 2016 and end date is 26th february 2017. So i have contacted dell support and as per the instruction from them, i have transferred the...

I just lost the CD that came along with the laptop. After exactly 1 year when warranty expired, the laptop started troubling with hang issues. As it was out of warranty, I just asked some technical person to format my system so that it speeds up a bit. But now after formating, it is asking to activate windows by putting key which I have lost with the Windows cd. Now I had no option but to contact dell and check how they can help me. I called their helpline at 10:15 am and ended the call at 12:45 pm without any solution. They were just transferring my call from one desk to another. I thought of contacting them on Facebook but again the response was vague. The only options I m left out with is to spread the word about the bad service I have got from Dell and prevent others from making mistake of buying such poor laptops of such self-centred company. Of course, this is not it, I'll surely take this case to next level and file legal complaint against the company.

I have purchased dell venue 7 service tag no 7py3222 on 28/07/2015. On 27/07/2016 my sim card slot stopped working. I went to dell authorized service centre and to my surprise they said your warranty has expired in dec 2015 itself as warranty period starts from manufacturing date. It should have been updated by the dealer.
Whose responsibility is to update this. And who will pay for my losses. Even i talked to customer care and provide thm the option to mail the scan copy of the invoice but they refused. This kind of attitude is not expected from the company like dell.

We have released the po (7542) on 16.06.2016 and payment is done on 22.06.2016 and inspite of follow ups for the spare parts for laptop, there is no response from you. payment details were mailed to you immediately after payment was made and now again we received the mail on 25.07.2016 asking about payment details and biiling & shipping details and today we received the mail informing us that spare parts are not available with us and will be coming from singapore and still it will take 3 -4 weeks more, which is not expectable, after taking payment, if still there is a delay then we need a proper clarification on this.
Please note that requirement is urgent. expect a quick response on this.

Dear madam/sir

express service code [protected]
service tag J0GT632


I bought a laptop in 29july 2015. but my warranty end on 31 march 2016. i complint for this issue to dealer and he update my warranty to august. but my battery warranty end in 7th months ago. i call dell support and then they are said my product is very old to seal by dealer. so i totally shocked.
i fell i am cheated.

I complint an other problem in dell 2 months ago for my laptop battery drain out & laptop dead issue and they are not responce my complint. i complint this problem agin and again ... afterall responce 21july 2016. i face this problem two months becouse dell dont resive my complint two months ago.
my dell laptop dont work perfectly and this product is very old.
so my request is to replace my product . kindly take serious action on it.

dealer add :
INFOYS COMPUTER
25/1 D L ROY ROAD
krishnagar
Nadia, WB
E MAIL : [protected]@yahoo.in


My address:
name : Subir Saha
C/O : Tarak dey sarkar
96 prafulla nagar,
belgharia
kolkata- 700056

My tablet dell venue 3741 service tag 4b21x22 has a problem of shutting down occasionally and i have to reboot it. I gave it to the service center in kolkata on 21.6.16. After their servicing, the problem stopped for some time but from yesterday it again started now and then and my important official job is being hampered.

I would request if you replace the tablet.

I bought a dell tab on 03/10/2015.I was also offered to but an insurance from the dealer where I was told that at any circumstances, if a damage is caused on the product within a year of purchase, then the insurance will take care.I contacted the dealer and then the insurance co.(appsdaily). appsdaily is trying to help me now what they need is a quotation for the repair of the damage.The damage that happened on my tab is screen is ok but the liquid got logged.I went to one of the dell auth serv cent., where I was told that it would cost me RS.5500 but refused to gv me any quotation.Now I am in need of a quotation to proceed further with appsdaily.I need your help.

I bought a dell inspirion laptop from 'dell exclusive store, shop4. Durga vihar, s. P. Verma road, patna'on 7th of june 2016.
After a week there was a horizontal line on the display screen and it was permanent. Also i am unable to insert earphone as the jack is having some issue. I went to the store for this issue they asked me to contact dell service center and gave me a contact number '[protected]'.

I tried reaching customer care multiple times but the calls get disconnected before getting connected to any representative. After a week i again visited the 'dell exclusive store'. They called customer care and after talking with them for an hour or long, conducting test on call they said they will look into this issue. They said they will send a technician to fix this issue. I told them this is not a software issue as the laptop screen is faulty, after having a hour long discussion they said they will replace the laptop with a new one but it will take 30-40 days and i agreed for the same. I told them very clearly i do not want a technician fixing this issue and again going through the same.

After a week they are saying they cannot replace the laptop and they will send a technician to fix it.

How does this whole issue looks logical to them? I bought a laptop which started showing issues within a month and they are giving different solutions for the same. They agreed to replace the laptop but then they are changing it stating that we could not.

Dear respected sir/madam/officer,

Please refer my emails attached with this email.

I was been conned by dell representative (Mr illiyas) from kandivali west store while making a payment of rs 76800.00

I was given all false information.

As per him there is a offer going on between dell and hdfc that if i buy a laptop from dell i can avail interest free emi for 6 months which came to rs 12797.95.

I accepted the same.

Now when i saw my credit card bill i was reflecting rs 12918.13

Emi 11996.76
Interest 801.21
Service tax 112.16
Cess 4.00
Total 12918.13

I was told by dell the its interest free emi of rs 12797.95 hence no service tax and cess as there is no interest zero interest.

I spoke to dell and they said this is (Rs 12797.95) how much i would/should be charged and not even a paisa more.

They say check with bank.

I spoke to bank and bank says check with merchant.

Both of then not helping me out.

Now i came to a decision to dispute the transition of emi.

Just cancel the emi option and change me only principle amount of rs 76800.00 as i were to pay initially.

Its not about the extra rs 120.00 i would pay for 6 months its about safe guarding customer”s interest from lies/false information from merchants.


I have raised the issue at all fronts but no joy till now.

Kindly assist me in this.

Got dell laptop gifted from my friend a month ago. Completely poor the performance was. When i lift the laptop its getting switched off. Logged the complaint to customer care and complaint id is [protected]. Express service code:[protected]. Technician came and found that the problem is in mother board. He wants to open the system panel to check it. My question is why to open the brand new laptop in front of me and i asked for the replacement. I hardly used the laptop for just 2 times and i faced all these issues. And other 2 times have been handled by their engineers.

Now as per their norm and policies they cannot replace the system where they can only replace the parts. Do you all think that i have my satisfactory usage further with the brand new laptop to repaired laptop? I am speaking to the concern escalation person named sachin who doesn't have proper convincing attribute. Straight the way he cant replace it as if he purchased the product and gifted me. Make sure you all satisfy the end consumer as they are giving business to you. Crap customer service.

For all,

Never go to the dell until they have proper customer service. You will be ruining the money and your happiness in using that. Such a poor product to my concern. Not at all recommended. Make sure not going to the dell until you have confident on the customer service.

To whom this may concern,

This is in reference to your dell service center in chandigarh, sector 17. I had given my laptop for repair on the 9th of april 2016 when my keyboard was giving me troubled and it was returned to me on the 18th of april. I made the request for my laptop to me functioning any which way for i would be travelling and unable to return to the service center.

I checked my laptop at the service center where it seemed to be functioning fine but upon returning home it refused to boot beyond the (Dell) logo screen. This issue kept reoccurring every few days since then.

Today, i returned to chandigarh and thus went to the service center where i asked to see "amit," the same man who had dealt with my laptop previously. On further investigation, i was told that my laptop would need to be formatted. I told "amit," that though the laptop needed to be formatted the least he could do is acknowledge his error and be a little more accomodating in his approach toward the problem of the customer.In retaliation he told me that i was being "argumentative" and i was only there to lay blame.

Here's what i don't understand. It's my laptop. I'm the one who needs it fixed. Why would i come to your service center just for the sake of arguing? Secondly, this issue started to occur after you "fixed" my laptop the last time and i acknowledge that it's a little late for me to come to the service center with the problem but considering the fact that i'm not screaming at you for screwing my laptop up, "amit" still had the audacity to say that i was being dishonest when i asked for a more feasible solution to my problem.

Date of incident: july 22nd 2016
Service tag: bnf3l52

Respected All,

This is to inform you that I had purchased a Monitor of your Brand Dell from M/s Electro Media, Kolkata vide Invoice No. EM/1031/13-14 dt. 05/09/2013.
The said mention case with it a 3 Years warranty which typically means I am entitled to a replacement / repair free of cost within 3 years of the purchases by me.

Previously I got upgrade replacement 2 or 3 times for Monitor damaged issue. last night my Monitor display turned to a White Screen.

My purchase is under warranty up to 04.09.2016 which i had spoken to your Dell Tech Support Executive over phone who has refused replacement under warranty & told warranty expired from manufacturing date.

My purchased Monitor Serial No. - CN-06KTXV[protected]P-20AL

My last replaced Monitor Serial No. - CN-0VCX8C[protected]C-CCWL-A00

I request you to peruse the above transaction fairly & effect replacement of the monitor immediately.

Please note that the customer should not be made a victim to internal issues between the Manufacturer & dealer or Distributor of the product.

Please find attached scanned copies of Invoice & Monitor Display image as advised by you.

Purchased a dell monitor on 10/2014 with model no in1930f (s/n cn-0wwdyx[protected]j-a5db and date of mfg jul 2014) which is under warrenty, from lotus infotech, kottayam, last week onwards it is not working and tried with another power cable but there is no led indication for power on, i tried several times with u r toll free number ([protected]) and failed
Plz do the needful at the earliest,

Thanks
Sajeev polaparambil,
Ph.[protected]