Dell India Complaints & Reviews

On july 20 2016, , we purchased a new dell laptop-x327-inspiron3543-5th gen-4-500-w8.1-touch, service tag 6p5x832, from s. T. Computers, sco-495-496, sector 35-c, chandigarh, invoice no. Crt-16/17-264, dated 20-jul-2016, on a payment of rs.37, 000/-, but in-spite of my many visits and telephonic calls the said dealer has not given the 1 year warrant, till date, on the said laptop which was promised by him at the time of selling the laptop to me. You are requested to help me, and direct the dealer and the dell india, to look into the matter, for early solution of the problem. Other vise this matter will also be taken to the consumer court.

I purchased a laptop on 2.6.2016 from Computer world, Rohtak (Haryana) bearing Model Dell Insp. 3542 15/1tb/4gb/2gb/dos having Tag No.GCMKN52. The speaker of the Laptop is not working. I requested your customer centre 2-3 times for the same, but they asked that the server is not working, call later. You are requested to look into the matter and direct the concerned person in our area to do the needful at the earliest.

Regards
Naresh Kumar
[protected]
Rohtak-124001

My laptop battery discharging in less than 60 min. I have lodged complaint several time. But, till now, no action taken. On line complaint details as below-

Service Tag : 7Q8QRZ1
Product Model : Latitude 3540
Ship Date : 3/30/2014

1. Service Request :[protected]
complaint date : 7th Aug'16

2.Service Request :[protected]
complaint date : 20th July'16

Before, that complaint try to lodge through voice call, but, that transferred to software support and couldn't lodge.

This is very poor service.

Dell inspiron 15 3000 series
Express service code [protected]
First thing i heard was you warranty covers till november 2017 (for hardware mind you) when i placed the call (cool) after going through all your mundane exercises and (the support person mentioning herself professional many times over) i get slugged by you people that i need to pay for my battery (rs 2400 — payment first — 7 to 10 days for delivery — when i purchased the system got slugged around 1000 bucks for next day service with replacement service all over india) wow what a service.

In your ad please put that we are bull company and our product suck — if you buy our product you are in dumps anyhow; just pay and dont bother to call us back.

Fact: i have a hardware warranty for 3 years paid extra 1000 rs for the same. if i am correct battery is part of hardware of the system (universally it is true; but dell considers otherwise)

Why do you make false promises for warranty services when you are not going to fulfill them.

Yours unsatisfied customer (never to buy any dell customer),
Umaprakash umapathy

Due to damage of my laptop technical supporter tell me to send linkage regarding download windows, but I have not received as my laptop is not working

Hi,
I purchased a dell led display, from
Pawar laptop point, 3675, adj hotel mehfil, kochar market, ludhiana, ph. No[protected], 5087597, [protected], [protected]

Via - ebay.In

Problem - i got an led display with manufacturing defect (Color line) according to ebay.In and seller, this defected item should be replaced by manufacturer that is dell.
Please tell me what is truth?

Beside that i visited dell service center at kolkata.
Address: plot no. 32a, 1st floor, block a, trust house, chittaranjan avenue, kolkata, west bengal 700012

They also did not cooperate me by not verifying my product or they dont even provided dead on arrival. They almost humiliated me.

My product id for led: 89ymt
My email id : [protected]@gmail.Com

This e-mail is sent to you as a follow-up of your recent interaction with Dell Technical support.

Your Service Request number : [protected].


It was pleasure working with you in our attempt to resolve the issue with your system.

We have dispatched the required part(s) and they shall reach you as per the scheduled delivery date & time.

Dispatch # SER #

Please use the below link to track the dispatch status.
http://www.dell.com/support/incidents-online/us/en/04/srsearch?~ck=mn
http://www.dell.com/support/incidents/in/en/19/

For any concerns or queries regarding the dispatch please reach out to us by sending an email to [protected]@dell.com and we will respond at the earliest to help you resolve any open issue.


Thank you for choosing Dell.

NISHANTHINI_RAMESH
Dell Public & Large Enterprise
Toll free :[protected]
Website: http://dell.co.in/support


The case has been open since 25 days still i did not get any replacement from Dell, Just wanted to know why is it taking so long time.

MY Dell venue 11 7139 core i5 8gb ram and 256-ssd bought from their enterprise folio and supposed to be the high-end 2 in 1 hybrid has turned into a piece of junk.

I lodged a complaint with Dell customer care in the month of June with the ticket no[protected]. My device is still in warranty and till date Dell has been unable to resolve the issue and today when I called them for an update they say that the parts are unavailable and we cannot tell the date for servicing your tablet.

This is highly unprofessional and pathetic service from a tech giant.

Please share who will the country manager for their services, I want him this message to reach to him.

Respected sir,
I have purchased new laptop for my nearest shop dell inspiron15 model no. 3542 and there service tag no. Is [protected]. Its keyword is not working at[protected] at afternoon 1 pm.
Please to resolve my problem and contact me my name is Ashwani Bandil my contact no. Is [protected]. Address 39, vankhandeshwar nagar thatipur gwalior madhya pradesh.

Dear sir,
We kindly request you to change or service in our system for error in power supply unit on 02/08/2016. Cpu is not working.

Please immediate rectify error in our system. Our system of must for daily billing purpose.

Power supply unit is not functioning.
Our system service tag no. Bymlq12,
Express service tag [protected].
Systam purchase of august 2014

Desktop showing disk error while starting computer and unable to start the system. The problem started at 2pm afternoon. Ph. No: [protected]. Pls try to rectify the problem at the earliest and send the solution. Its showing windows and stopping further its not showing anything. Its saying disk error. Pls do the needful at the earliest.

Optiplex 3020
Service tag no: 6xh6to2

I have have purchase a dell laptop from micron computer, on 11 june, 2016. The dealer has provided me the defective laptop. The battery is not responding after the system fully charged up and shutdown. When on switched on the system does not respond. I contacted the dell customer care for the issue which i was experiencing. The executive informed me that my newly purchased system is not registered with them so the stand helpless to provide any kind of support to me. The executive asked me to contact dealer for getting your system registered with dell for getting warranty. But the dealer is asking for extra money for getting the newly purchased system registered with dell. Kindly look into the issue and resolve the at the earliest as i have approached the dealer also but he not responding positively. Dealers address, micron computers, 290, katyug mansion, shop no. 3, near lamington road police station, lamington rd, grant road east, bharat nagar, grant rd, mumbai, maharashtra 400007. Ph :[protected] / 7729

Hi, i have put this complaint on here as i couldn't find any better place.
I bought a new dell laptop in 2014 with i5 processor, 2gb graphics, 1tb hdd etc.
But it started lagging recently then suddenly 1 day it just crashed.
On getting checked i was told hard drive crashed beyond recovery. I lost all my data including recovery drives, os etc. On contacting dell i was told as the 1 year warranty expired i would have to pay for the repairs that would be over 5000.
My only question why should i have to pay for the inferior hardware used by dell on the systems we paid over 50k to get.
Honestly i am just disappointed with dell and i think i would never ever get a dell myself or suggest anyone.
Shashank

Dell vostro 14 5459 laptop
Service tag: 37tb8b2
Express service code: [protected]

I have bought a dell vostro 14 5459 model laptop on 30th may 2016 from dubai and brought to india. When i checked the warranty on dell web site, its showing the warranty start date is 26th february 2016 and end date is 26th february 2017. So i have contacted dell support and as per the instruction from them, i have transferred the...

I just lost the CD that came along with the laptop. After exactly 1 year when warranty expired, the laptop started troubling with hang issues. As it was out of warranty, I just asked some technical person to format my system so that it speeds up a bit. But now after formating, it is asking to activate windows by putting key which I have lost with the Windows cd. Now I had no option but to contact dell and check how they can help me. I called their helpline at 10:15 am and ended the call at 12:45 pm without any solution. They were just transferring my call from one desk to another. I thought of contacting them on Facebook but again the response was vague. The only options I m left out with is to spread the word about the bad service I have got from Dell and prevent others from making mistake of buying such poor laptops of such self-centred company. Of course, this is not it, I'll surely take this case to next level and file legal complaint against the company.

I have purchased dell venue 7 service tag no 7py3222 on 28/07/2015. On 27/07/2016 my sim card slot stopped working. I went to dell authorized service centre and to my surprise they said your warranty has expired in dec 2015 itself as warranty period starts from manufacturing date. It should have been updated by the dealer.
Whose responsibility is to update this. And who will pay for my losses. Even i talked to customer care and provide thm the option to mail the scan copy of the invoice but they refused. This kind of attitude is not expected from the company like dell.

We have released the po (7542) on 16.06.2016 and payment is done on 22.06.2016 and inspite of follow ups for the spare parts for laptop, there is no response from you. payment details were mailed to you immediately after payment was made and now again we received the mail on 25.07.2016 asking about payment details and biiling & shipping details and today we received the mail informing us that spare parts are not available with us and will be coming from singapore and still it will take 3 -4 weeks more, which is not expectable, after taking payment, if still there is a delay then we need a proper clarification on this.
Please note that requirement is urgent. expect a quick response on this.

Dear madam/sir

express service code [protected]
service tag J0GT632


I bought a laptop in 29july 2015. but my warranty end on 31 march 2016. i complint for this issue to dealer and he update my warranty to august. but my battery warranty end in 7th months ago. i call dell support and then they are said my product is very old to seal by dealer. so i totally shocked.
i fell i am cheated.

I complint an other problem in dell 2 months ago for my laptop battery drain out & laptop dead issue and they are not responce my complint. i complint this problem agin and again ... afterall responce 21july 2016. i face this problem two months becouse dell dont resive my complint two months ago.
my dell laptop dont work perfectly and this product is very old.
so my request is to replace my product . kindly take serious action on it.

dealer add :
INFOYS COMPUTER
25/1 D L ROY ROAD
krishnagar
Nadia, WB
E MAIL : [protected]@yahoo.in


My address:
name : Subir Saha
C/O : Tarak dey sarkar
96 prafulla nagar,
belgharia
kolkata- 700056

My tablet dell venue 3741 service tag 4b21x22 has a problem of shutting down occasionally and i have to reboot it. I gave it to the service center in kolkata on 21.6.16. After their servicing, the problem stopped for some time but from yesterday it again started now and then and my important official job is being hampered.

I would request if you replace the tablet.

I bought a dell tab on 03/10/2015.I was also offered to but an insurance from the dealer where I was told that at any circumstances, if a damage is caused on the product within a year of purchase, then the insurance will take care.I contacted the dealer and then the insurance co.(appsdaily). appsdaily is trying to help me now what they need is a quotation for the repair of the damage.The damage that happened on my tab is screen is ok but the liquid got logged.I went to one of the dell auth serv cent., where I was told that it would cost me RS.5500 but refused to gv me any quotation.Now I am in need of a quotation to proceed further with appsdaily.I need your help.