Dell India Complaints & Reviews

It seems the dell zombies are back in india. After going through the dell phone maze and reaching dell technical support. Their zombie's attitude was amazing and pathetic. We were under impression that after the dell buyback the customer service would be at par with apple but sorry to say that it has gone worse. It also seems that customer service in india would take another century before even reaching what singapore has to offers. Wasted 40mins (30mins talking to a zombie) two calls and again placed in a que. What was use of paying extra for the warranty when the support guys are not reachable or are not interested in serving. We have already started to move away from dell to apple. 20 years back i had a dell laptop being fixed in remote india within 24hrs of complaint and now when they have shops everywhere they are note even ready to take or listen let alone honouring the warranty.

Hi

The laptop inspiron i purchased from dell in 2014 in usa. Laptop did not power on suddenly from march 2016. I called technical support of dell. They asked me to check ram and battery. I said i cannot do it. So they asked me to first transfer the laptop registration to india and then visit the nearby service centre. They said tag transfer will take 8 to 10 days. It took 33 days. The neraby service centre (I am based in vizianagaram) is in hyderabad -700 kms away. I requested some help for trouble shoot atleast to know what the problem is. On may 3rd they told me that a person will come and trouble shoot my issue and it will cost rs 1500. I refused this offer. A week later they informed me that i can try in vizag service centre (60 kms) away from my place. I was not able to go to service center until june first. When i visited the place they said warranty expired on may 29th. They refused even to trouble shoot my problem.

I mailed to customer service after coming back to my place. I did not get any response for any of mails. I called them multiple times on customer service number. Each time i explained the case i was transferred to another dept or disconnected the call. They promised me to call me back but did not call me on any of the three disconnected calls.

Problem is
1. They do not have any service centre to trouble shoot problem
2. They do not respond to emails
3. They do not provide complete solutions on phone

Worst thing is
1. Customer service does not listen to you and they agressively lie.
2. They bully the customer forcing him to say the fault is with customer
3. The internal report does not match their communication to customer. They are not willing to share the recorded conversations.
4. Warranty terms and conditions are very strange and read carefully
5. You will get standard response - service centre has 1000 problems. We have no control on them. Tag transfer is done by some other team, we are not responsible for the delay, this is problem with another dept and not mine and they will hang the call

My experience was very bad. I decided to email the complaints to michael dell, the ceo of the company. My sincere advise is do not buy dell products unless you have a service centre. If any complaint is not resolved fast escalate to vice presdient, directors and heads of depts of dell india

I have buy a dell inspiron15r5521 laptop I have received it with intel corei3 3rd generation 1.9ghz processor and with no os quick fix kit but when I visit official website of dell it shows that my laptop has 4th generation core i3 processor and after visiting I noticed that I have paid for my original configuration I have make many calls to customer care but no action was taken from their side.

The venue tab is not working... its hanged.. we purchased it in the aees society in kalpakkam. when asked no proper response. it worked only for about 3 month.
its not at all opening. showing as if no battery, always switched off, but ts glowng at intervals.
the details of it are...
mn3740
sn1zx6222

purchase date. 27.07.15
got from atomic energy employees cunsumers co operative stores limited... kalpakkam, kanchipuram.

I bought this Laptop on 16th June 2015. I have power issue in my laptop.
My laptop is not starting due to which I call Dell Toll free customer care number [protected] in the month of May 2016. They told me that you laptop is out of warranty but according to my bill, my laptop is in warrant period. Then I contacted my dealer 20 days ago and told all this problem but they didn't help me.
My express service code number of my laptop is - [protected].kindly help me.

A dell inspiron 5558 was purchased on 24.12.2015 from m/s. R. S. Computers & systems tonk phatak, jaipur vide invoice no.241 & mobile no. [protected] now the adapter of laptop is not working and i have contacted to the dealer for replacing of adapter but the dealer refused to change the same.
We have contacted several time to the dealer and dell company support also. Our important work related to laptop are held up please get it replace as early as possible to avoid inconvenience.

Contact details :- manish kumar meena mobile no.[protected]

My dell laptop is suddenly not able to working. I don't know what's reason but my leptop can't start.
Every time when i try to on it sounded bling bling bling 3-4 times then no response. I try to cal dell customer care no. 24x7 which shows in internet. [protected], [protected], [protected], [protected], [protected],
But all the no. Last line said ourservices where off in after 6pm. Try to contact 9am to 6pm.
This is my last date of leptop warranty.
My leptop services express code - [protected].

My name is shanil jain contact no. [protected], [protected]

Pls do needful things as soon as possible.

I purchases as Dell Laptop -Inspiron 7548 with International warranty on the 22 Aug 2015 for my son Sahej Aggarwal.
The service tag of the invoice & laptop is - 7RBRJ42
The hard disc of the laptop crashed on Thursday 26 May 2016 in Canterbury, UK.
When we contacted the Dell service center there:
1. Firstly they did not recognize the service tag, and only did so after getting a copy of the invoice.
WHY?
2. Secondly they said that their working hours were over by the time they recognized the warranty (4.30 pm on Friday) and we have to get back to them on Monday.
WHY?? - IT WAS SUPPOSED TO BE A 24X7 SERVICE
3. When contacted again they claim that the Laptop International Warranty expires in February.
HOW COME???
4. When contacted the dealers and Dell service in India, they say that International Warranty is still valid and service should be done.
WHAT IS HAPPENING HERE??
Enclosed copy of Invoice.

It is hanging since i bought it. whenever i phone it takes off my one hour time atleast during your online repairing. so i pull out the battery and refix it to start my laptop after hanging. I requested your people to return back my laptop and give me another laptop of successful model which do not have hanging problem. there must be some manufacturing defect which cannot be sorted out. |Because three times your engineers repaired over phone but the problem comes again after few days. I am fed up with it. Because it is very slow. whoever tries on it, everybody gives the same remark of being slow.

Dear sir,
I, preeti jain purchased dell inspiron 15-3542 laptop from world of laptops adderess: shop no. 14/15, nr. Tilak hotel,, indira chambers, lokmanya bal gangadhar tilak rd, sadashiv peth, pune, maharashtra 411030 (Phone: [protected]). This owner has issued 3 years service warranty in sys-tech computers. I am facing sudden shutdown without warning problem with this laptop.In this regard, i went two times to the same supplier (Date: 26.05.2016) and both the time they had not solved the problem and again they lied to solve the problem. I want strict action against the service provider and please provide me possible solution of my problem.

Regards,
Preeti jain
Mobile no:+91-[protected]

I bought a dell adapter from dell store in pimple saudagar, pune. It is a 65 w adapter for my dell laptop n4010, they charged me 1400 for it. But on checking on your site i found its cost is 790. It is just an adapter with no power cable too. Its no. Is cn-06tm1c[protected]h-5095-a04. On contacting them again and questioning about the price difference they said that they provided a warranty of 1 year whereas dell provides only for 3 months. On further questioning they argued that this is pure bargaining we donot sell products at which the company dell sells. There is always a price difference, you should have checked it yourself and then bought. Can a store sell a product at the double cost. I being, an old customer of dell had preferred to buy a charger from an authentic dell store so that i get the original product at the right price. But i was cheated at this dell store today. I am highly disappointed about how they tricked me and even when they were caught they did not provide me the refunds. I have the bill that they had given me. I expect atleast some satisfying response here. Please let me know if you need any further details from me. Otherwise i would be forced to go the consumer forum for justice. This seems all the more important

Hi,

Recently we have order dell power edge t430 server from dell and they have delivered the product from third party vendor.

But we have received the faulty server and dell sales people are misguide us and not ready replace the server.

Order num: pi006/msipl/2015-16
Sale account manager: tahera kapadia
Vendor name: 3in solutions

Regards
Kempegowda

I bought a Dell Inspiron 15 from an authorised Dell retailer on 29 July 2015. Aspire Communications (Kolkata). 10 months later when the machine is not working, the service centre is saying that the machine is out of warranty. I am told that this is because the retailer sold an European machine and did not update the warranty date.

Right now the Dell retailer (Aspire Communications) has closed shop and Dell operation processes seems to have only one solution which is for me to get their authorised retailer to update the warranty. To put the blame on me their customer support kept telling me about some purchase in Dubai.

It seems that not only did I get con-ed by Dell through their authorised retailer. But apparently now I am getting con-ed again by their service and support team. As long as I have this Dell machine, I will keep getting con-ed by their worthless business process.

Sir, i have submitted my laptop to your authorized service center on 29th of April and still i have not got the product back.
according to the service center that have told me that my laptop's screen have been replaced 3 times but all the 3 times my screen was defective and they have replaced the mother board also 2 times, and are still not able to find a working screen for my laptop,

I have visited the service center more than 7 to 8 times and called your toll free number also so many times but i have still not got any response from there side, on toll free customer support teams is telling me that it is not our department and service center people are telling me that we are getting defective parts from the dell, we cant do anything we are just a service provider and told me to call on toll free number.

sir you tell me what should i do? i m frustrated with your services, you have repaired my laptop more than 6 times and while it is in your service center and still it is not repaired and on the top of that i cant even find a single person from your service center or from your toll free customer support team who has told me that it is our department and we can help you.

Sir, you are not leaving me with any choice other than to file a suit against dell in consumer forum because this is the limit from your side of holding my laptop and still you are not giving me and harnessing me in every possible way.. Now i do not want to use your dell product i request you to please refund my amount along with the necessary compensation from my troubles. otherwise i will have to find justice with the medium of consumer forum,
please contact me if you have any questions or if you require any more information.

Naman Jain
Service Tag - 4R663Z1
mobile- [protected]

Dell ins 3421, s/n : 2yplkw1, no post, w/o battery
This is the second time getting complaint for motherboard. Already motherboard is replace for the same issue when the laptop was it weren't period. It has been only 1.5 years since new mother board is replaced.. Again mother board complaint. Need compensation for this. I cannot replace mother board once in a year of 15k ruppees

Hi,

On my Laptop, all the keys on the left side of the key pad do not work most of the time. The behvious is uite uncceptble. I m hving uite difficult time in crrying out my work through out the dy. I need immedite help to fix this issue.

Keys: esc, ~, Tab, Caps Lock, left shift, left control, 1, q, a, z

Service Tag No: FP77H52
Express Service Code: [protected]
Inspiron 11, 3000 Series

Display problem in dell monitor

Date of purchase - 20 feb 2016

Lower right of the screen became dim as compared to rest of the screen, it happened while i was using the monitor. No external physical damage has happened. Even i restarted the monitor in order to get the problem fixed, it did not work.

As written on the box-
Order no. #[protected]
Mod # 8rnkk

I have purchased this laptop last 6 months ago, and now it has a lot of problem in it, it get heated, mouse pad not work, charging problem also to slow .and operating system is i 3, its he worst company i have ever seen . also now they told me they will replace my parts and install old parts in my new laptop, when i told please replace my whole laptop they told no we can only just replace ur parts and put the old one .so what does warranty means .please help me out in this case thanks what can i do now ?

Hi,
I bought a dell inspiron 15 model laptop from dubai. I want to use this laptop in India. This product shows some issues in its first usage. The actual problem is in the boot screen itself. It's service ta code is 30R5K72 and express service code is [protected].

I contacted the customer service in india. They told to transfer the ownership to India. I have done it as per their request. But i didn't get any acknowledgment for my request and also i am not able to contact the customer service since they are telling like they cant find the express service code.
Please resolve this issue as early as possible. My mob number is [protected].

Display is not working properly. Technician has already checked the issue. Its been two months that i have been calling dell customer care which takes about 30 mins to connects the call and issue a complaint/request.

Still have not got the display panel which is requested due to unavailability of parts. If not resolved in 2 days the complaint will be lodged to the consumer grievances department of govt. Of india.