Dell India Complaints & Reviews

I Have DELL LATITUDE E5510, After the purchase warranty expired I bought extended warranty for another 2 more years, My bad luck my laptop wasn't given any issues during the warranty and extended warranty period. Since there was no issues i have not extended the warranty after 3 years

Now I have a problem in my display for this I had called up Technical support team and logged in the issue on January 21st 2016, I received a mail from DELL team on February 3rd stating is this for Personal or commercial use, and I replied for that.. As of now March 04, 2016 no reply from anyone after calling more than 20 times and sent more than 10 mails asking the status of the Service request.

What kind of lethargic service. which tends me not to suggest DELL products to nay one of my friends.

Regards,
Nelson

Hi Sir,

I have given my laptop for service to the below service center after explaining my fault I not able type anything on my keyboard and they said that I need change my keyboard. Since my warranty as been expired they ask me to pay 1200 for it. After paying the amount they said that I will be receiving a call within 2 to 3 days once they had received keyboard then I can replace it. After waiting for nearly 2 weeks I have not received any calls from them. Then I itself call them now they ask me when did I booked after giving all the details they ask me to wait nearly 15 mins and then they said that I can come an replace it. After replacing my keyboard they said keyboard as a warranty for 3 months and I have ask for the bill they it will mailed to address but I have not received any bill and Within 2 months of time Now again I am facing the same issue when I take my laptop to that service center now they are now saying that problem might be with in O.S. they need to check on that after that only they will replace the keyboard for that they ask me to pay 1350 and told them to do the factory restore setting s then check the fault is with keyboard or not. They are asking me to pay 1350 even to do factory settings with O.S and check
Please help me to sort out this issue .I cant able to waste my money any more


Address: No.7, Saizburg Square Ground Floor, Harrington Rd, Aminjikarai, Chetpet, Chennai, Tamil Nadu 600031
Phone:[protected]

I bought laptop and after a week of purchase start getting different issues. When I report problem, every time so called "skilled employees" restore the system without debugging the issue. Warranty term says in case of major failure within 30 days only parts can be replaced but they never identify the root cause and keeps on doing some small thing and ask to watch system performance for next week. And once due date passes and somehow I managed to identify the root cause then the senior immature guys just read out warranty without considering the facts and you won't get the system replacement. I have used Dell laptops, but this would be my last and will make sure it would be last for everyone. I'll not suggest this laptop to any one. There is lot better options available outside with better price and better customer service agents, who listens and rectify the problems. DELL IS CHEATER... BE AWARE

On my desktop screens black area started from one small to big BLACK AREA in the Monitor Display.

I starting pointing it was small dot then gradually it increased and became big black area on the screen, hence not able to see the contents of any file or page at that particular area.

Service Tag : [protected]

Dell Technical support Service Request Number (#[protected]
Dated: 8th February 2016

As per above request number My problem is still unresolved even after 18 days of time.

Please find the mail below received from service center but no further steps taken place:

Dear Shiv,

It was pleasure working with you in our attempt to resolve the issue with your system.

This e-mail is sent to you as a follow-up of your recent interaction with Dell Technical support
Service Request Number (#[protected]

We have dispatched the required part(s)Motherboard and they shall reach you as per the scheduled delivery date & time.
Dispatch # [protected]
Please use the below link to track the dispatch status.

http://www.dell.com/support/incidents/in/en/19/


For any concerns or queries regarding the dispatch please reach out to us by sending an email to [protected]@Dell.com and we will respond at the earliest to help you resolve any open issue.


Thank you for choosing Dell.
Sridhar.C
Dell Consumer, Small and Medium Business
Toll free :[protected]
Website: http://dell.co.in/support

Hi, i was having some RAM connection issues so i removed the RAM and placed the same old RAM in to the slot again and tried to on my laptop but the screen is blacked out and laptop is not booting. What to do now? Please help.

I bought Dell venue tablet and after 1 month it is continuously hanging and thrice I have taken it to get serviced. Various times I have lost data and it's only seven months. Getting crashed up is a ritual for it and after warranty I cannot afford to get motherboard replaced so often.My complete money has been wasted.For extending warranty they are asking money. Firstly they send such bad products and want money for services.

Dear Team,

i purchase a laptop of dell company and they told me that there is a one year on site warranty but now when i complaint against my ;laptop then they are saying that we are not able to give you on site warranty first you need to troubleshoot if i will do it my self then what is on site warranty meaning and uses.

please resolve my issue ASAP i already mail them but they are not responding properly.

I have purchased the laptop in December 2015.
There is some technical issue with my laptop, because whenever i move the laptop it shuts down automatically.
i want it to be repaired immediately.

Sir,
i purchased a dell laptop with product name Dell inspiron 15 (5000 series) and it had a little bit damage and i complained about it in dell costomer care they treated meas they denied it was not 1st time to complain bye me to dell company please do something for my deep problm
i will be thankfull to you .
name-Avadhesh kumar
invoice no-DES/408

I have purchased dell laptop Inspiron 3148. Service Tag: FKQKH52 in the last week of November from croma store in delhi. but since then i have been facing problems. I feel like i have done blunder by purchasing dell laptop.

1. Letter '' I "" key is coming out.
2. Charger is not working properly . it show same error msg every time.

when i called customer service team, they said they cant help me with the Key problem, but will fix the charger issue, then he updated BIOS and said this will take care of that problem but that hasn't done anything both the problems are there. I went to Service center Nehru Place they ask me to leave the laptop there for 3 days & then they will check it. why i have to wait & also they said they cant do anything for this.

I am looking forward for help or else i will walk up to Consumer Court.

Dell monitor power button in yellow colour. Moniter not on. I turn on and off same problem showing

What to do.

Thanks
Asif
mohammedasif.[protected]@Gmail.com

This is regarding my Dell XPS 13 laptop bearing service tag no. HX7FDT1 which was under 3 year warranty with accidental damage cover. On 30th Dec 2015, the screen of my laptop was broken accidentally, subsequently on the same date it was reported to dell under case no.[protected] . After that they sent me a new screen for the replacement, their engineer visited my office and fixed the same and it didn't functioned, the same was reported by the engineer to the company. After that day till date almost 4-5 times dell is again and again sending different faulty parts such as faulty screens and motherboards. i have been repeatedly requesting dell for a replacement of the laptop since i am a businessman and have to travel a lot and my works hamper without a laptop. i have to give presentations and have certain works which cannot be done without a laptop. Dell has been harassing me since almost 2 months now and the way they are dealing a customer who had bought a laptop nearing 80k is very astonishing. I am enclosing all the relevant. I am again requesting for a REPLACEMENT of the laptop so that my problems can be solved

I buy Dell 3558 model 1 month ago. All thing is good but there was graphic problem when I use window 7 OS . Picture quality not good . I want know it not support window 7.

The Worst customer service provider, Bought brand new DEll Inspiron 5548 on 25 Dec 2015, from the purchase date wifi was not working, to resolve wife issue dell support engineer has changed the screen now the screen touch not working, and now he is suggesting to change back-panel, its jus one month and i have not used the laptop since the date of purchase as wifi was not working such a terrible service by dell, Dell sells the faulty products at Low cost, its always preferable to choose costly laptops than going for cheap faulty dell, which has given me a headache and not ready for the replacement What low quality engineers, you hav appointed, it was wifi issue instead of solving wifi he has created touch and camera issue, he replaced screen instead of repairing wifi, If DELL is looting customer with selling faulty product then at-least appoint a good technicians to repair the ****, its one and half month, laptop is completely useless to me now. D(H)ELL Laptops

Kapil kumar
Hone number is -[protected]
My dell model number -3542
Purches date - 25/jun/2015
Service code -4zfg532
Dear sir, i purchased a dell laptop 9 months ago.I suffer a lot of problem but after many interacted they did not respond to me then i walk to dell authorised service center then resolve some problem . And many problem in my leptop
Sir i request u plizzzz sirr

Purcheased just 4 months ago through online.

Found that it's left hand side drive after input the pen drive is not working.

Balance right hand side drives are o.k.
please advise.

Thanks

Dear sir,
i purchased a dell laptop 11 months ago.i suffer a lot of problem but after many interacted they did not respond to me then i walk to dell authorised service center then resolve some problem ..they did which is in their hand but one problem is still continuing and i am vexed so much from this problem .my work is being pending for this.so i would request to you please resolve my problem for this as soon as possible i have already pay for speaker price however it is in warranty period so please i would request to you with humble for same here..my service tag is cczp432 of dell system

I have purchased Dell Inspiron 3148 with Service Tag 9F98M52 on date:[protected]. Within 12 days of nominal usage I have been facing different issues. I contacted Dell Support and they provided support and the issue was resolved (temporarily). Now when I run complete system health test, Hard drive is faulty. I contacted Dell Support again and this time call was routed to Gurgaon center. Agent was so rude with low communication skills and less customer friendly. He was behaving like he has no concern for customer it is my fault that I have purchased Dell and now I have to suffer further consequences. He did all the test and found that Hard drive is faulty.
He confirmed that Hard drive is faulty and would be replaced and asked me to create a copy of my Genuine Windows. I told him that I cannot do it as I am not techie. So, may be after consulting his supervisor he told me that he would raise a request to provide me USB with Windows in it and engineer would come and replace the Hard drive. To my surprise, I received a call from their third party service center and they told me that they do not have hard drive available with them and not sure when we would be receiving it. I again contacted Dell to tell about it and again same Agent is saying that “what can I do if hard drive is not available with them and hung up on me.
I am screwed now don’t know what to do further. I tried to escalate the matter further and surfed their website for escalations, but did not find any email/ phone. Please advise.

I had purchased dell15 5000series on 4jan2016.I didnot find adr(additional damage warranty)and then i concern warranty department dell.they told me send 2000rs on dell acc.[protected] citi bank.i sent money whenever i sent money then warrenty representativ MS. ANUSHA SINGH BANGLORE told me you sent money by imps.since our current acc.so i will refunded.but i ave given all the reciept of confirm transaction.even i m provided the rrn no also.and by bank i also concern this matter .bank had also give confirmation of transaction.but now she is ignoring me.when i called to warrenty depat. then they told me that i will call you after 1hr, and this 1hr never come.i have called warrenty dept. many time.but no response.i am worried.my service tag no is9H36Z52