Dell India Complaints & Reviews

I purchased the brand new dell monitor from nehru place, new delhi on 06th july 2016.
As soon as i started using it, i found a white line on the screen.
As it is an out of box issue, i contacted dell support they told me that it can get replaced with a refurbished monitor.
They are not ready to replace it with a brand new part.

They also told me to contact the dealer for replacement.
However, dell completely disagreed for the same.

Even dell support a pathetic role, they always try busy switching my call from tech support to customer care and back.

As per customer care executives it cannot be replaced as it is not considered as a damage or defect.
As per tech support, it can just be replaced with a refurbished one.

I bought a dell inspiron 3148 laptop. Just after 3 months its one o[censored]sb port stopped working without any reason. I carried on with that issue as i had two more Ports and did not have time to go to any service centre. But after some time i felt i must go for a service call, and so as i called dell customer care. They ordered a replacement of motherboard after a long unsuccessful techincal support. So far the process was okay. But when the "so called engineer" i am using so called because that person wasn't even graduate when i talked him, came to replace that motherboard at my place. He was in extreme hurry. I asked him that he must do this carefully, but he didnt took care of my words by saying, " its my routine work". And in the process he damaged the internal cable of my hard disk and the connector of CMOS battery. I said what you have done man. He replied its a casual thing i'll order another for you from dell. It was friday 1st july 2016 evening. I asked him when the replacement would come, he said by tomorrow. I asked him for confirmation, then he refused. I wanted that because after that damage of cable and battery connector my laptop is not even starting with that old motherboard also. Now its wednesday already gone still i did not get any replacement and call from any service engineer. I called thrice after that to dell support, but they are not giving any satisfactory answer. Whenever i ask them, they just say that you would get a call by tomorrow. Unfortunately their tomorrow has not come yet. I am totally fade up with all this AMD feeling like cheated after buying dell product and i really consider it as my biggest mistake in purchasing an electronic item from dell. If anyone from your side could help in my ussue to get solved asap would be very thankful.
I can provide all the names of those people had a talk with me from dell support and those concerned persons who were involved in onsite servicing of my laptop

I have purhased laptop dell inspiron 3148
with product serial no6K7MF32 on 14/01/2016
following are the complaints regardingthe same
1.Keyboard functioning problem-some keys are not working smoothly
2. startup problems-after startinggoes in sleep mode
3. touch problem-not working soothly
4.sometimes get hanged during work
look into the matterat the earliest

Hello

What is the update?

Rgds


Sachin
Sales head exports
Jainam pharma (India) private limited
905, lodha supremus,
Opp. Lodha world towers,
Senapati bapat marg, lower parel (W)
Mumbai - 400 013
Tel[protected]M) : +91-[protected]
www.jainampharma.com, www.jainampharmaindia.com

On fri, jul 1, 2016 at 4:09 pm, sachin sawant wrote:
Yes boss, i hope there is no more confusion,

Plsssssssssssssss expedite,

Ordering one small item is big heck

Rgds

Sachin
Sales head exports
Jainam pharma (India) private limited
905, lodha supremus,
Opp. Lodha world towers,
Senapati bapat marg, lower parel (W)
Mumbai - 400 013
Tel[protected]M) : +91-[protected]
www.jainampharma.com, www.jainampharmaindia.com

On fri, jul 1, 2016 at 4:02 pm, wrote:

Dear sir,

Please confirm no formal po will be raised and the order will be processed from this attached seal and sign quote.

Revert ok on this email.


Thanks & regards,
Mohammed arbaaz
Inside product specialist
Dell | after point of sales transactional group (Atg) - spares-commercial, india
Dell truly values and acts on all customer feedback.
Dell truly values customer satisfaction.In case of any feedback, please feel free to write to my manager [protected]@dell.com


From: india_sps_delled4
Sent: tuesday, june 28, 2016 6:47 pm
To: sachin sawant
Cc: india_sps_delled4 ; lagare, yogesh
Subject: purchase of battery for e5430 dell latitude - fax#4309916 -

Dear sir,

Greetings from dell,

I apologies for the delay,

Sir. I have checked with our order processing team for this po. The payment terms have been not activated in our order processing tool. Request you to help me with the pre-payment made details. So that i can process and expetide the order on priority.

Thanks & regards,
Abdul waheed.
Inside sales representative
Dell | atg spares, india ple
Phone #[protected]
Dell truly values and acts on all customer feedback. If you have any comments, suggestions or feedback, please feel free to contact my manager [protected]@dell.com

From: sachin sawant [mailto:[protected]@jainampharma.Co.In]
Sent: monday, june 27, 2016 8:10 pm
To: lagare, yogesh
Cc: india_sps_delled4 ; a, mohammed imran
Subject: re: purchase of battery for e5430 dell latitude

Dear krishna

What is the update of my orders

I am waiting for the delivery time line

Rgds

Sachin
Sales head exports
Jainam pharma (India) private limited
905, lodha supremus,
Opp. Lodha world towers,
Senapati bapat marg, lower parel (W)
Mumbai - 400 013
Tel[protected]M) : +91-[protected]
www.jainampharma.com, www.jainampharmaindia.com

On mon, jun 27, 2016 at 1:37 pm, sachin sawant wrote:
Dear yogesh

The case has now been prolonged by ur rep inspite of repeated follow ups and telecon. Seems dell has already done enough business in this financial year hence is ignoring prospective clients like us. Never expected such lapse frm an mnc like dell

Thk u yogesh for this follow up

Rgds
Sachin

On jun 27, 2016 12:51, wrote:
Dear krishna,

Please reply to customer.

Thanks & regards,
Yogesh lagare
Description: description: description: description: description: cid:image004. [protected]@01cb5a52. A267a270
Sales account manager – geo west
Dell international services india pvt ltd
Office:[protected] mobile: +91 [protected]
Customer feedback | how am i doing? Please contact my manager [protected]@dell.com


From: sachin sawant [mailto:[protected]@jainampharma.Co.In]
Sent: friday, june 24, 2016 5:46 pm
To: india_sps_delled4
Cc: lagare, yogesh
Subject: re: purchase of battery for e5430 dell latitude

Dear krishna

Pls respond soon, we havent recd any reply for the past 3 days and the requirement is very urgent as informed earlier

Rgds

Sachin
Sales head exports
Jainam pharma (India) private limited
905, lodha supremus,
Opp. Lodha world towers,
Senapati bapat marg, lower parel (W)
Mumbai - 400 013
Tel[protected]M) : +91-[protected]
www.jainampharma.com, www.jainampharmaindia.com

On wed, jun 22, 2016 at 5:13 pm, sachin sawant wrote:
Hi

Pfa as desired and expedite delivery at the earliest to the below address

Jainam pharma (India) private limited
Contact mr sachin
905, lodha supremus,
Opp. Lodha world towers,
Senapati bapat marg, lower parel (W)
Mumbai - 400 013
Tel[protected]M) : +91-[protected] / [protected]

Rgds
Sachin


On wed, jun 22, 2016 at 4:25 pm, wrote:
Dear sir/madam,

Greetings from dell,

Reference: - quotation for service tag: bthhyx1.

This has reference to your enquiry for spares and also installation charges are separate only if required.

Delivery lead time: 3-4 weeks

Warranty: 90 days

All po needs to be in the format attached for swift process of the order.

Please find attached the quotation for your quick reference. We request you to send the below listed documents. This would help us process your order immediately.


1. We would require a scanned copy of this quotation duly signed.
2. A purchase order with reference to this quotation.
3. Road permit (If any) for your location.
4. Complete contact details of the person to whom the order needs to be delivered.
5. Billing and shipping address confirmation.

We thank you once again for choosing dell and looking forward to hear from you. Please feel free to revert to me for any clarifications.

Default lead time will be 3-4 week, depending upon the availability the lead time may change.

Description: description: description: cid:image002. [protected]@01cff393.3852db50

Regards,
Krishna kumar
Description: description: description: cid:image001. [protected]@01cf3e1b.30b681e0
Inside sales representative
Dell | atg spares, india ple
Phone #[protected]
Dell truly values and acts on all customer feedback. If you have any comments, suggestions or feedback, please feel free to contact my manager [protected]@dell.com


From: sachin sawant [mailto:[protected]@jainampharma.Co.In]
Sent: wednesday, june 22, 2016 4:07 pm
To: lagare, yogesh ; kumar9, krishna
Cc: vishal shah
Subject: re: purchase of battery for e5430 dell latitude

Yogesh sir and krishna sir

No reverts till date? Nor any quotes or invoices recd.

Pls treat this very urgent

Waiting...

Sachin
Sales head exports
Jainam pharma (India) private limited
905, lodha supremus,
Opp. Lodha world towers,
Senapati bapat marg, lower parel (W)
Mumbai - 400 013
Tel[protected]M) : +91-[protected]
www.jainampharma.com, www.jainampharmaindia.com

On tue, jun 21, 2016 at 5:29 pm, sachin sawant wrote:
Thks yogesh,

Actually i was expecting a concall with mr krishna

Mr krishna request you to do the needful at the earliest since my work is hampered for a long time.

Rgds

Sachin
Sales head exports
Jainam pharma (India) private limited
905, lodha supremus,
Opp. Lodha world towers,
Senapati bapat marg, lower parel (W)
Mumbai - 400 013
Tel[protected]M) : +91-[protected]
www.jainampharma.com, www.jainampharmaindia.com

On tue, jun 21, 2016 at 5:20 pm, wrote:
Hi krishna,

Please quote below mail and close the order asap

Thanks & regards,
Yogesh lagare
Description: description: description: description: description: cid:image004. [protected]@01cb5a52. A267a270
Sales account manager – geo west
Dell international services india pvt ltd
Office:[protected] mobile: +91 [protected]
Customer feedback | how am i doing? Please contact my manager [protected]@dell.com


From: sachin sawant [mailto:[protected]@jainampharma.Co.In]
Sent: tuesday, june 21, 2016 4:50 pm
To: lagare, yogesh
Subject: purchase of battery for e5430 dell latitude

Dear yogesh

Pls send your best quotes for replacing the battery for the service tag number bthhyx1

Pls accord top priority.

Sachin
Sales head exports
Jainam pharma (India) private limited
905, lodha supremus,
Opp. Lodha world towers,
Senapati bapat marg, lower parel (W)
Mumbai - 400 013
Tel[protected]M) : +91-[protected]
www.jainampharma.com, www.jainampharmaindia.com

I have purchased dell inspiron 3558 then i have recieved faulty piece... And then i have send it back to tamil nadu for replacement... And till now i havent recived my laptop... What a service... Now i dont recommend anyone to buy dell laptops... I prefer them to buy other brand... Please make my delivery quick... You are spoiling your companies image and goodwill...

Sir,
I bougth dell inspiron 3542 laptop service tag G75H732 on 24/06/2015. from dell back to college offer 2015, i got email that my warranty upgraded.but it is not on dell site while checking with service tag, i complainted many times, but they are cheating me by saying that they solve with in days.i contacted customer service many times, they only transfering calls to next one and making customers to wait long time.
i am linking one of response to my complaint.
i believe you shouls solve this issue.

Helloo.., i'm raghu from tn..,
I'm using dell inspiron n5030.., my problem regarding laptop is mean that just my battery indicates it does not charging when i unplug from the charging adapter it rapidly shuts down.., when i clicking batter icon at desktop page
It shows 0% remaining (charging).. i need to know weather the fault is with battery alone or also regards with laptop..

This is to inform you my complaint no.[protected]. i have complaint about my product 5 days ago. but from your side no support to me. as per telephonic communication your technician had taken my contact no. & email.id for further solution and also ask to call me on suitable time i had given him time 4:00pm-6:00pm. but upto now i dont get any support from your side.

Hello,
I had purchased a dell laptop having SN-G809X32 on date 4-july-2015. There are some small black dots within the screen which degrade the quality of display. I had also made a verbal complaint to the agra service center but he denied to register my complaint.
Kindly resolve this issue as soon as possible.
Thanking you

I have a dell inspiron 5547 which has been damaged at the palm rest and bottom and i out of warranty i have paid all the amount required but damn i am not getting my laptop back it has been three damn months till date. Worst service center with minimal response and always procastinating things saying it will be done in this week.
The dell service center is located at begumpet, hyderabad.
I want my laptop issue resolved ASAP.

I have bought my Dell 5547 on 26th July 2015. My warranty is shown already to be over.
I have tried contacting the Dell customer care service who directed me to the retailer(Croma Mulund) to deal with the problems and ask them to forward the purchase details. Which was done by me and according to them they forwarded the details of my purchase on 3rd of June 2016. and i was told the details will be updated within a span of 15-20 days but the information is still on updated.
When asked to the Dell personnel she has again directed me to the retailer. Your customer has to juggle between two parties to attain service from you.

My laptop service tag dqtb932... I have purchased this on may 25th 2015.. The product was troubling mee with the problem of led screen... The led screen was changed on 25/11/2015 by the dell supporter during warranty period.. But again it has the problem of led screen.. Is that led screen chge by u works only for 6months and as new products u will give warranty for one year. So u have to replace with new led screen for me. U have given a defective product for me it does worked properly. I[censored] not respond to this problem i make a case in the court and u will get the notice. Please do respond to this problem... And my purchase was done in the month of may but it is showing febraury... Please give me reply as soon as possible.

Dear sir
I baught dell inspiron 3158 (Service tag no 5bfyb82) on 26/04/2016, after some time my laptop is having touch screen partially not working, i contacted dell they sent their engineer twotimes, chaneg some of parts but still my laptop touch screen is not working well, i asked dell to refund money or replace with new laptop but dell is refusing.
I m requesting you to help me to get refund.

I had purchased a laptop in june, 2013 and since then i am facing a lot of problems with the system. I have already got the laptop replaced once and even in the new laptop the hard drive is replaced twice. Again now my system has crashed because of the hard drive issue. I registered a complaint with the dell team on 17th june, 2016 but still now its not resolved. They are giving me the worst service possible on earth. I am facing a lot of trouble with this. The engineers that their team has is just ruthless. They dont know how to talk to customers nor do they know what the customer's issue is. I have even spoken to one of the managers of dell but even he was useless. Only thing they will keep on saying that they apologize for it. What the hell will i do with their apologization. Even i am a working guy, i dont have time for all this rubbish. Please see to it and please take some action against them.

I have purchased the above laptop from vijay sales, infiniti mall andheri on 14/06/2016. Yesterday ie 26/06/16 when i put the cd for my work the laptop started giving a peculiar sound and neither was the matter copied to the cd. I phoned vijay sales immediately and they told me not to come to their store as they have alot of customers and are not in a position to attend to me. They asked me to come today. When i went today they told me that i would have to go the dell service centre in andheri as they are unable to rectify. I was asked to phone the dell service toll free no. There i was told that i would have to br ing the laptop to the service centre. I took the laptop and was informed that they would replace the cd slot and it would take 4 to 5 days. My grievance is that why as a consumer i should suffer for a defect in your product. What is the quality check youare having. I was made to run from pillar to post. Why have the toll free nos if your engineers cannot come and check. I want the laptop to be replaced since it is manufacturing defect. Are you trying to fool the customers. I am very much aggrieved. I purchased a dell laptop thinking that i was buying a good laptop. I am very disappointed. I must state here that lenovo and acer which are cheaper are much better and give much better service. I have always used the cheaper laptops and this time i thought i would upgrade but did not realise that i was asking for trouble.

The reason for buying a Dell laptop was purely its 'so-called' customer service. However, both the laptop and the service have been disappointing to say the least and unable to live up to the hype surrounding them.

More than a week back, the LCD screen of my Dell 7548 suddenly stopped functioning. After innumerable calls to the customer service (the IVR takes almost 20 min before one can speak to a technician and there is no call back mechanism if the call gets disconnected at their end) I was informed of the customer service centre (there is only 1 in the “Metropolitan” city of Kolkata) and its contact numbers, one of which was out of service and the other always busy. As I am a student, a day without my laptop renders me completely useless and I am unable to get any work/studying done without the laptop and hence I had no option but to take it to the service centre 20km from where I am situated. On reaching there I was asked to take it back for data back up because apparently laptops these days need to be reset even for purely hardware issues. It was completely nonsensical on all levels. They then suggested I take my hard drive back with me, come back and give it to them and then come to the centre once again to receive my laptop. On requesting them to keep my hard drive with them, they refused failing to understand my problem and the inconvenience I would have to face. Nevertheless, I took my laptop, un-repaired and useless, back with me.

Monday, 9 Am I promptly called the service centre to register my complaint once again and after an hour and 3-4 call transfers I was told that I would receive a mail stating the amount I would have to pay for the technician to visit. After 3 hours and 2 more reminder calls to the service centre did I receive a mail with the terms and conditions being different from what was promised to me on the phone. I was told that since my laptop was under warranty I would not have to pay for the replacement of any part but only the technician’s service charges. However, the terms and conditions in the mail stated that I may have to pay for the replacement of the part as well. I still replied to the mail and waited for the sales call which was the next step. I received a call the next day, however being in a lecture I was unable to answer the same. I received a mail asking for my alternate number which was already provided to them earlier. On promptly replying to the mail I received no response from the team and got a call only the next day. The next day the same thing happened and I dropped a mail asking them to call at 4PM. However, as has been the trend, responding to calls and mails doesn't seem to be dell's strong suit. In fact, I'm not really sure what really is Dell's strong suit. The next day which was a Thursday I am finally able to get in touch with a representative only to be told that on payment it will take 3-4 working days for the technician to visit me. Now, understand my frustration. It's been almost 6 days and the company refuses to help a customer in need because of what I can only conclude is extreme tardiness.

It's been 10 days now and I still have no clue as to whether the technician would be making the visit to repair my laptop. This is the most disappointing service I have ever received and it's frankly quite surprising that a global firm takes a day to respond to emails, needs continuous reminders for actually doing their job and has no debit card payment mechanism. In fact, after making the payment (Friday) and still receiving no response from the team at Dell I had to drop another email today and it's only then that I received a call only to realize that they had just woken up and would go about booking a sales technician which would take another 1-2 days.

All in all, I would have suffered a total loss of 12 days, which I am certainly not getting back. Not just that it has also caused me extreme mental distress that too when my laptop is under warranty. I would not want to imagine the kind of duress I would have been put under had my laptop not been under warranty. I was forced to dedicate precious hours from my schedule and feel helpless and distressed only because Dell has been unable to live up to the standards.

To dell,

Sub: dissatisfaction wrt service request number –[protected]

I had contacted dell for an "adapter" issue that i was facing within a week to ten days of buying a new dell laptop inspiron. The personell advised me to upgrade the bios which i did via the link sent to me. But still the problem persisted. I was advised to get the part replaced with a 'refurbished' part which was a surprise for me since i could not digest the fact that i had to put in a 'refurbished' part in a brand new laptop. It also made me to wonder as a lay person as to why i spend so much money on a new laptop which was already showing errors. The screenshot of the error has already been mailed to you before.

Finally it was decided that a dell/wipro/tcs engineer would visit and check for the error. The engineer did visit in my absence and claimed to have updated the bios again!! He waited for 10-15 minutes only to inform me that he couldnt see any error so far. This was pretty annoying because i had already told him that the error used to come anytime and hence waiting for 15 mins and declaring the laptop as 'error-free' would be premature. I enquired with him as to what would happen if the error occured again? At that time he fleetingly mentioned that it could be a motherboard problem! The engineer was mr nasrul ansari ([protected]).

My own personal computer engineer denied any bios being updated! Moreover the next day (I. E. 22/6/2016) when i accessed my laptop the error flashed up again. This is pretty annoying for a customer. The screenshot of the same has been attached to this email.

This is my 2nd laptop buy from dell. I dont want to lose faith in the brand so soon. I believe the best way forward is to replace the entire laptop (Box piece) with a new one since the error has occured within a month of the buy.

I being a urologist dont have fixed duty times like my counterparts from the it industry and hence fixing a time for visits is obviously difficult especially for professionals like me. The coperation from my side so far has been maximum.

Hence as far as i am concerned the issue hasn't been solved. I hope dell handles this issue more professionally.

Hi, I have bought a Dell Inspiron 15 series (5558) laptop on 17 May 2016. On 21 Jun 2016, While I was opening the laptop the hinge of the screen had broken off and the screen started to separate from the back support. I called to the customer care ([protected]) and informed about the same. I inquired for the warranty status of my laptop and I learnt from the customer care that accidental damage would not be covered under warranty. However, the issue here is not accidental damage, as i have neither dropped my laptop nor had done physical damage to it in any way. I told the customer care that this is not an accidental damage, rather it is a product quality issue. I asked the customer care not to group my issue under accidental damage and requested him for Product Quality analysis. If the findings of the analysis show that the damage was due to any kind of physical damage, then I told that I would pay the charge for the same, else I asked him to cover under the warranty. However, the DELL customer care was not even willing to perform a Product quality analysis of my laptop.

A laptop which is just brought a month ago cannot get itself dismantled unless there is Product quality issue. I request you to help me find the appropriate solution.

Kindly take firm action against such issues because these kind of issues suck people's blood in the form of money. The comapny has to be accountable for goods provided with out any standards.
Below are the pics of my laptop.

I visited Dell Authorized Service Center in Pune managed by M/s Regenersis (India) Private Limited on 11th June 2016 for repairing of my laptop Dell Inspiron 1564.
The front end enginner Mr. Sameer Sorte asked me to make payment of Rs.1364 via credit card and told me I will receive payment receipt over email only.
After not receiving any receipt for 4 days, I called service center and they told me I will get receipt by evening, but no receipt received.
After a week, I collected my laptop after servicing on 17th June 2016 and again asked for payment receipt. This time the guy at counter gave another excuse and told me that I will get the receipt within a day.
After waiting for another week, I called the service center again. This time they told me that they have shortage of staff to issue payment receipt.
All this is looking quite suspicious, how could an authorized service center take money from customers without issuing a payment receipt.
Please help me where I can register a complaint and get my payment receipt.

My desktop is not within warranty period. i want to avail paid service in my residence. The PC is dead. While putting main supply to PC on a yellow indication light appears. Put on switch is not working. My address: Dr P. Sahoo, C3/43 Kendriya Vihar, Janla PO, Bhubaneswar-752054, Odisha cotact no. [protected]
sahoo.[protected]@gmail.com
Pl inform whether I can get authorised service?