Dell India Complaints & Reviews

I ordered a laptop dell inspirion 5559 on 6th July 2016 but it is not delivered yet
when i track in the compuindia website the carrier name in it is custom value but the carrier name they sent in the mail is sp and the awb number they sent is waste not working to track
when i call the compuindia they say some lame reasons
yesterday when i call them they talked in such a rude manner
compuindia doesn't even know where the order is

Hi

I have faced terrible service with my 6 months old laptop.The laptop does not allow any apps for video conferencing to run.The laptop immediately crashes after showing a blue screen of death with the error code snp2uvc.sys.

Your poorly informed/unqualified technicians kept calling up and doing the same steps with failed attempts to resolve the issue.No driver update works.

My laptop is under warranty and therefore I expect an immediate check of the hardware and software on this system tomorrow !Failing which I will have to make a serious complaint against Dell for cheating me by selling a faulty laptop and put a consumer forum complaint.

I need a technician to come down and check the laptop without fail.

Service Tag-JMHTY52
Express Service Code-[protected]

This laptop was bought online from Amazon store in India in the month of December 2015.


I expect urgent action on this.

Regards

Anamika Mukerjea

I have purchased new inspiration 5559 pc on 29 june, 2016 from your authorised seller the computer world, beguntary, lic sarani, jalpaiguri - 735101 (west bengal). service tag - 8mk5k72. they provided windows 10 only. ms office 2013 had not been provided with the pc.instead they have given office 2016 without product key. please look into the matter and resolve the issue.

Dear sir/madam,
I sagar d. mansatta am using dell inspiron 3521 form approx 2 yrs. since last one month i was facing a problem of wi-fi in my computer. i was unable to use the internet using wi-fi, so i took my laptop to the dell authorized service centre in thane (24/25/26, 1st floor, shreeji arcade, panch pakhadi-thane west, thane - 400602, opposite nitin casting company, panchpakhadi) on the above address was informed there that the problem was due to the update of windows from 8.1 to 10, so they told me that they would restore the version of my windows to windows 8 for which i was charged rs.1364/-. two days the laptop was lying with the service, than i was informed that my wi-fi card is not original one that provided my dell and is was a duplicate one, so they could not help me with the problem as dell doesn’t sell parts and only replaces if required, so when i went to collect my laptop a person form the service center gave me a address of a third party from where i can get me problem solved. i feel the people in the service center only have stolen my original wi-fi card.
Please look into the matter and oblige.


Regards,
Sagar d. mansatta.
Mobile no:-+91-[protected].
Email id: - [protected]@gmail.com.
Express code: - [protected].
Service tag no:- d328rx1.
Address:-2202, tridev tower, bhakti marg, mulund (w). mumbai-400080.

I have ordered dell inspiron 3558 then i have recieved faulty piece... And after that i have send it back for replacement... And after waiting for weeks, till now i havent recieved my order... Please do something unless i have to take strict action regarding your company... Dont make me do that... Today date is 11 july... Now i ll see how much time ull take...

I am facing problem to get service for my laptop from dell because they are saying that some parts serial number mismatching. Read below u will know

After seeing all scenario and getting worst response from dell escalation and telephonic team i have come across to some of the major points that shows that dell is doing a fraudulent activity with its customers.

If we just take an example that my lcd is not working. So what will be the procedure to get it replaced or repaired when laptop is still in complete coverage and accidental coverage. Following are the steps.

1. Customer calls to dell and lock a call regarding his complaint he is facing issue in his laptop.
2. Then after 2 to 3 days technician visit the place of customer to check out the faulty part. Sometime first he come to check the part and sometimes he come aling with the part to get it replaced.
3. After that he remove the faulty and replaced it with the working part. Then he updates to dell via call about and get a customer signature on mobile. And takes a faulty part with him to send it back to dell.
4. After that we get a mail from dell that ur service is complete with the erof included in it which contains the info about the part is returned back to dell.

O after viewing all points above it is show a clear thing that there is no involvement of customer with any parts. Customer is not responsible for any parts which are sent back to dell by its own technician because the faulty parts are always taken away by technician only.
O customer is not aware whether parts are sent back or not whether same parts are sent which are taken from customer laptop or what.


But the dell escalation team says that customer is responsible for it. How can customer be responsible for it when the parts are taken away by the technician.

And after talking to dell escalation team and seniors i did not got any positive response. They were stuck to their words that your services are blocked now because some serial number did not match.


Now if we talk about mismatch so what i got a response from dell is that all the serial numbers of the all the parts are different and they are not matching according to our database. I again inquire to provide me the details which parts are not matched but they were stuck to their words all parts.
I got frustrated that how it could possible when all parts are replaced by technician only and are sent back by technician only then why it happens now.
Again i tried my best efforts to get the details how it can be possible that all parts are not matching so i tweeted and get a call from person who listen to me and give his best to provide me with the accurate information why this is happening so he told me that the hardive and dvd r/w serial are not matching thats why the service is locked.

If we come to why the serial number of hdd and dvd r/w is not matching so just read the following it will explain whole that what was happen.

= got my laptop hardrive and dvd replaced=
If i say about my service so in april i locked the call for hdd and dvd drive replacement, on 12 april technician visit to my place with the parts and he replaced both the parts and installed the windows in drive. When he completed all then i asked for my faulty hdd so that i can recover my data from it so they told me sir it was not told me to do so but i said i have already told them and then i locked the call so he talked to dell and they told him to give faulty hdd and took the parts that u have replaced and put all faulty parts back and hand over the faulty hdd so that customer can go for recovery.
So he took all the parts he brought and placed my faulty parts back and handed me my faulty hdd to recover data from it. I have also got the erof from ur side in which serial number mentioned for both the parts which where returned back to dell because they were not replaced because faulty hdd handed and faulty drive putted back into my laptop and the parts that technician brought was returned back and technician also took my signature of mine on mobile. On 19 april i mailed that data recovery is done please process further replacement. On 25th technician visited my placed and replaced both faulty parts with the parts he brought and installed the windows and he took my signature again. But i did not got any erof from your side for the service provided to me on 25th due to which i am facing this issue because technician has not updated the data with the dell and he has not generated the erof for my faulty parts.
Due to which serial number is not matching.. When the data is not updated with the dell then how will it match?

So who is responsible for this.

And after last service i am facing many issue in my laptop because technician was not aware of this model due to which many parts got damaged and now when these issue were intolerable i called dell and locked a call and when technician came and verify all the details so what i found that some parts of serial number is mismatched.In last 4 years i have never faced such a thing that i am facing this from my last service.
The parts that are mismatched are the only parts that was replaced in last service it was the technician only who has not updated to u. So this is not my problem how u take it i have invested 26k to get complete coverage and now what i am here is that no service can be processed.

And i am not so foolish that i will replace or purchase the products my own and will get replaced in my laptop when i am having complete accidental coverage.


So just contact vipin patakh who had visited my place.
=

Dell team is not sharing even a signal thing with me about my laptop. Its my laptop why u cant share it with its owner even bank share details with account owner so whats the problem of sharing the details of my laptop with me.

Dell team is not providing even a single thing that information rather they are saying that whenever we have received the parts back for ur laptop the serial number doesn't match. I cannot trust this thing because in last 4.5 years i haven't seen this problem but from my last service which took place in april i am facing this issue. I had already mentioned about the whole scenario that happen to me while getting hdd and dvd drive replaced. But no erof provided to me for the service which took place on 25th april when the faulty parts are taken away by the technician and working parts are placed in my laptop.


So from all the scenario i want dell to answers some of the below points because ia m the owner of laptop and i have full rights to know about my laptop.
Following are the points for which i need answers from dell. (If dell is unable to answer any of the following it will clearly shows that dell is misleading its customer and doing fraudulent activities to deceive customers)

1. As dell says that serial number were not matching whenever they received the faulty parts back.
(Is serial numbers are not matched then why i am not informed about this)

2. Secondly i want to know which was the first part/s whose serial number was not matched and want to know the details of it when it was replaced.

3. If the serial number was not matched suppose in 2012, 2013 2014 or whenever then why i was not informed about it. But service provided to me whenever i faced the issue with my laptop.
(But after last service all happened this that parts didn't matched, before it was matching thats why the services provided to me in april 2016)

4. The service provided to me on 12 april and 25 april 2016 shows that in last 4.5 years all the serial numbers matched that why the service provided to me in april 2016.

5. If the update is not given to u by ur technician so i am not responsible.

6. I have a complete coverage service. If the details is not updated by ur technician its not my fault. At least u have replaced all the parts whose serials are matching. I have complaint about lcd back cover, woofer, bottom base, headphone jack.

Dell must have replaced this items whether hdd or dvd drive serial matching or not because i have not locked the call for these parts because they are working perfect from my last service. But technician has not updated it and even i did not got erof so i am not responsible for it.


On high priority i need positive response from ur side and get my laptop serviced.

I purchased the brand new dell monitor from nehru place, new delhi on 06th july 2016.
As soon as i started using it, i found a white line on the screen.
As it is an out of box issue, i contacted dell support they told me that it can get replaced with a refurbished monitor.
They are not ready to replace it with a brand new part.

They also told me to contact the dealer for replacement.
However, dell completely disagreed for the same.

Even dell support a pathetic role, they always try busy switching my call from tech support to customer care and back.

As per customer care executives it cannot be replaced as it is not considered as a damage or defect.
As per tech support, it can just be replaced with a refurbished one.

I bought a dell inspiron 3148 laptop. Just after 3 months its one o[censored]sb port stopped working without any reason. I carried on with that issue as i had two more Ports and did not have time to go to any service centre. But after some time i felt i must go for a service call, and so as i called dell customer care. They ordered a replacement of motherboard after a long unsuccessful techincal support. So far the process was okay. But when the "so called engineer" i am using so called because that person wasn't even graduate when i talked him, came to replace that motherboard at my place. He was in extreme hurry. I asked him that he must do this carefully, but he didnt took care of my words by saying, " its my routine work". And in the process he damaged the internal cable of my hard disk and the connector of CMOS battery. I said what you have done man. He replied its a casual thing i'll order another for you from dell. It was friday 1st july 2016 evening. I asked him when the replacement would come, he said by tomorrow. I asked him for confirmation, then he refused. I wanted that because after that damage of cable and battery connector my laptop is not even starting with that old motherboard also. Now its wednesday already gone still i did not get any replacement and call from any service engineer. I called thrice after that to dell support, but they are not giving any satisfactory answer. Whenever i ask them, they just say that you would get a call by tomorrow. Unfortunately their tomorrow has not come yet. I am totally fade up with all this AMD feeling like cheated after buying dell product and i really consider it as my biggest mistake in purchasing an electronic item from dell. If anyone from your side could help in my ussue to get solved asap would be very thankful.
I can provide all the names of those people had a talk with me from dell support and those concerned persons who were involved in onsite servicing of my laptop

I have purhased laptop dell inspiron 3148
with product serial no6K7MF32 on 14/01/2016
following are the complaints regardingthe same
1.Keyboard functioning problem-some keys are not working smoothly
2. startup problems-after startinggoes in sleep mode
3. touch problem-not working soothly
4.sometimes get hanged during work
look into the matterat the earliest

Hello

What is the update?

Rgds


Sachin
Sales head exports
Jainam pharma (India) private limited
905, lodha supremus,
Opp. Lodha world towers,
Senapati bapat marg, lower parel (W)
Mumbai - 400 013
Tel[protected]M) : +91-[protected]
www.jainampharma.com, www.jainampharmaindia.com

On fri, jul 1, 2016 at 4:09 pm, sachin sawant wrote:
Yes boss, i hope there is no more confusion,

Plsssssssssssssss expedite,

Ordering one small item is big heck

Rgds

Sachin
Sales head exports
Jainam pharma (India) private limited
905, lodha supremus,
Opp. Lodha world towers,
Senapati bapat marg, lower parel (W)
Mumbai - 400 013
Tel[protected]M) : +91-[protected]
www.jainampharma.com, www.jainampharmaindia.com

On fri, jul 1, 2016 at 4:02 pm, wrote:

Dear sir,

Please confirm no formal po will be raised and the order will be processed from this attached seal and sign quote.

Revert ok on this email.


Thanks & regards,
Mohammed arbaaz
Inside product specialist
Dell | after point of sales transactional group (Atg) - spares-commercial, india
Dell truly values and acts on all customer feedback.
Dell truly values customer satisfaction.In case of any feedback, please feel free to write to my manager [protected]@dell.com


From: india_sps_delled4
Sent: tuesday, june 28, 2016 6:47 pm
To: sachin sawant
Cc: india_sps_delled4 ; lagare, yogesh
Subject: purchase of battery for e5430 dell latitude - fax#4309916 -

Dear sir,

Greetings from dell,

I apologies for the delay,

Sir. I have checked with our order processing team for this po. The payment terms have been not activated in our order processing tool. Request you to help me with the pre-payment made details. So that i can process and expetide the order on priority.

Thanks & regards,
Abdul waheed.
Inside sales representative
Dell | atg spares, india ple
Phone #[protected]
Dell truly values and acts on all customer feedback. If you have any comments, suggestions or feedback, please feel free to contact my manager [protected]@dell.com

From: sachin sawant [mailto:[protected]@jainampharma.Co.In]
Sent: monday, june 27, 2016 8:10 pm
To: lagare, yogesh
Cc: india_sps_delled4 ; a, mohammed imran
Subject: re: purchase of battery for e5430 dell latitude

Dear krishna

What is the update of my orders

I am waiting for the delivery time line

Rgds

Sachin
Sales head exports
Jainam pharma (India) private limited
905, lodha supremus,
Opp. Lodha world towers,
Senapati bapat marg, lower parel (W)
Mumbai - 400 013
Tel[protected]M) : +91-[protected]
www.jainampharma.com, www.jainampharmaindia.com

On mon, jun 27, 2016 at 1:37 pm, sachin sawant wrote:
Dear yogesh

The case has now been prolonged by ur rep inspite of repeated follow ups and telecon. Seems dell has already done enough business in this financial year hence is ignoring prospective clients like us. Never expected such lapse frm an mnc like dell

Thk u yogesh for this follow up

Rgds
Sachin

On jun 27, 2016 12:51, wrote:
Dear krishna,

Please reply to customer.

Thanks & regards,
Yogesh lagare
Description: description: description: description: description: cid:image004. [protected]@01cb5a52. A267a270
Sales account manager – geo west
Dell international services india pvt ltd
Office:[protected] mobile: +91 [protected]
Customer feedback | how am i doing? Please contact my manager [protected]@dell.com


From: sachin sawant [mailto:[protected]@jainampharma.Co.In]
Sent: friday, june 24, 2016 5:46 pm
To: india_sps_delled4
Cc: lagare, yogesh
Subject: re: purchase of battery for e5430 dell latitude

Dear krishna

Pls respond soon, we havent recd any reply for the past 3 days and the requirement is very urgent as informed earlier

Rgds

Sachin
Sales head exports
Jainam pharma (India) private limited
905, lodha supremus,
Opp. Lodha world towers,
Senapati bapat marg, lower parel (W)
Mumbai - 400 013
Tel[protected]M) : +91-[protected]
www.jainampharma.com, www.jainampharmaindia.com

On wed, jun 22, 2016 at 5:13 pm, sachin sawant wrote:
Hi

Pfa as desired and expedite delivery at the earliest to the below address

Jainam pharma (India) private limited
Contact mr sachin
905, lodha supremus,
Opp. Lodha world towers,
Senapati bapat marg, lower parel (W)
Mumbai - 400 013
Tel[protected]M) : +91-[protected] / [protected]

Rgds
Sachin


On wed, jun 22, 2016 at 4:25 pm, wrote:
Dear sir/madam,

Greetings from dell,

Reference: - quotation for service tag: bthhyx1.

This has reference to your enquiry for spares and also installation charges are separate only if required.

Delivery lead time: 3-4 weeks

Warranty: 90 days

All po needs to be in the format attached for swift process of the order.

Please find attached the quotation for your quick reference. We request you to send the below listed documents. This would help us process your order immediately.


1. We would require a scanned copy of this quotation duly signed.
2. A purchase order with reference to this quotation.
3. Road permit (If any) for your location.
4. Complete contact details of the person to whom the order needs to be delivered.
5. Billing and shipping address confirmation.

We thank you once again for choosing dell and looking forward to hear from you. Please feel free to revert to me for any clarifications.

Default lead time will be 3-4 week, depending upon the availability the lead time may change.

Description: description: description: cid:image002. [protected]@01cff393.3852db50

Regards,
Krishna kumar
Description: description: description: cid:image001. [protected]@01cf3e1b.30b681e0
Inside sales representative
Dell | atg spares, india ple
Phone #[protected]
Dell truly values and acts on all customer feedback. If you have any comments, suggestions or feedback, please feel free to contact my manager [protected]@dell.com


From: sachin sawant [mailto:[protected]@jainampharma.Co.In]
Sent: wednesday, june 22, 2016 4:07 pm
To: lagare, yogesh ; kumar9, krishna
Cc: vishal shah
Subject: re: purchase of battery for e5430 dell latitude

Yogesh sir and krishna sir

No reverts till date? Nor any quotes or invoices recd.

Pls treat this very urgent

Waiting...

Sachin
Sales head exports
Jainam pharma (India) private limited
905, lodha supremus,
Opp. Lodha world towers,
Senapati bapat marg, lower parel (W)
Mumbai - 400 013
Tel[protected]M) : +91-[protected]
www.jainampharma.com, www.jainampharmaindia.com

On tue, jun 21, 2016 at 5:29 pm, sachin sawant wrote:
Thks yogesh,

Actually i was expecting a concall with mr krishna

Mr krishna request you to do the needful at the earliest since my work is hampered for a long time.

Rgds

Sachin
Sales head exports
Jainam pharma (India) private limited
905, lodha supremus,
Opp. Lodha world towers,
Senapati bapat marg, lower parel (W)
Mumbai - 400 013
Tel[protected]M) : +91-[protected]
www.jainampharma.com, www.jainampharmaindia.com

On tue, jun 21, 2016 at 5:20 pm, wrote:
Hi krishna,

Please quote below mail and close the order asap

Thanks & regards,
Yogesh lagare
Description: description: description: description: description: cid:image004. [protected]@01cb5a52. A267a270
Sales account manager – geo west
Dell international services india pvt ltd
Office:[protected] mobile: +91 [protected]
Customer feedback | how am i doing? Please contact my manager [protected]@dell.com


From: sachin sawant [mailto:[protected]@jainampharma.Co.In]
Sent: tuesday, june 21, 2016 4:50 pm
To: lagare, yogesh
Subject: purchase of battery for e5430 dell latitude

Dear yogesh

Pls send your best quotes for replacing the battery for the service tag number bthhyx1

Pls accord top priority.

Sachin
Sales head exports
Jainam pharma (India) private limited
905, lodha supremus,
Opp. Lodha world towers,
Senapati bapat marg, lower parel (W)
Mumbai - 400 013
Tel[protected]M) : +91-[protected]
www.jainampharma.com, www.jainampharmaindia.com

I have purchased dell inspiron 3558 then i have recieved faulty piece... And then i have send it back to tamil nadu for replacement... And till now i havent recived my laptop... What a service... Now i dont recommend anyone to buy dell laptops... I prefer them to buy other brand... Please make my delivery quick... You are spoiling your companies image and goodwill...

Sir,
I bougth dell inspiron 3542 laptop service tag G75H732 on 24/06/2015. from dell back to college offer 2015, i got email that my warranty upgraded.but it is not on dell site while checking with service tag, i complainted many times, but they are cheating me by saying that they solve with in days.i contacted customer service many times, they only transfering calls to next one and making customers to wait long time.
i am linking one of response to my complaint.
i believe you shouls solve this issue.

Helloo.., i'm raghu from tn..,
I'm using dell inspiron n5030.., my problem regarding laptop is mean that just my battery indicates it does not charging when i unplug from the charging adapter it rapidly shuts down.., when i clicking batter icon at desktop page
It shows 0% remaining (charging).. i need to know weather the fault is with battery alone or also regards with laptop..

This is to inform you my complaint no.[protected]. i have complaint about my product 5 days ago. but from your side no support to me. as per telephonic communication your technician had taken my contact no. & email.id for further solution and also ask to call me on suitable time i had given him time 4:00pm-6:00pm. but upto now i dont get any support from your side.

Hello,
I had purchased a dell laptop having SN-G809X32 on date 4-july-2015. There are some small black dots within the screen which degrade the quality of display. I had also made a verbal complaint to the agra service center but he denied to register my complaint.
Kindly resolve this issue as soon as possible.
Thanking you

I have a dell inspiron 5547 which has been damaged at the palm rest and bottom and i out of warranty i have paid all the amount required but damn i am not getting my laptop back it has been three damn months till date. Worst service center with minimal response and always procastinating things saying it will be done in this week.
The dell service center is located at begumpet, hyderabad.
I want my laptop issue resolved ASAP.

I have bought my Dell 5547 on 26th July 2015. My warranty is shown already to be over.
I have tried contacting the Dell customer care service who directed me to the retailer(Croma Mulund) to deal with the problems and ask them to forward the purchase details. Which was done by me and according to them they forwarded the details of my purchase on 3rd of June 2016. and i was told the details will be updated within a span of 15-20 days but the information is still on updated.
When asked to the Dell personnel she has again directed me to the retailer. Your customer has to juggle between two parties to attain service from you.

My laptop service tag dqtb932... I have purchased this on may 25th 2015.. The product was troubling mee with the problem of led screen... The led screen was changed on 25/11/2015 by the dell supporter during warranty period.. But again it has the problem of led screen.. Is that led screen chge by u works only for 6months and as new products u will give warranty for one year. So u have to replace with new led screen for me. U have given a defective product for me it does worked properly. I[censored] not respond to this problem i make a case in the court and u will get the notice. Please do respond to this problem... And my purchase was done in the month of may but it is showing febraury... Please give me reply as soon as possible.

Dear sir
I baught dell inspiron 3158 (Service tag no 5bfyb82) on 26/04/2016, after some time my laptop is having touch screen partially not working, i contacted dell they sent their engineer twotimes, chaneg some of parts but still my laptop touch screen is not working well, i asked dell to refund money or replace with new laptop but dell is refusing.
I m requesting you to help me to get refund.

I had purchased a laptop in june, 2013 and since then i am facing a lot of problems with the system. I have already got the laptop replaced once and even in the new laptop the hard drive is replaced twice. Again now my system has crashed because of the hard drive issue. I registered a complaint with the dell team on 17th june, 2016 but still now its not resolved. They are giving me the worst service possible on earth. I am facing a lot of trouble with this. The engineers that their team has is just ruthless. They dont know how to talk to customers nor do they know what the customer's issue is. I have even spoken to one of the managers of dell but even he was useless. Only thing they will keep on saying that they apologize for it. What the hell will i do with their apologization. Even i am a working guy, i dont have time for all this rubbish. Please see to it and please take some action against them.