Dell India Complaints & Reviews

I have been approached by Kiranmoy Bhowmick saying he is the relationship manager for a premium customer for my company. We have ordered for 5 units of computers on 1st March 2016 and we also have Installation service. I have raised below quoted issue to Kiranmony and he has not taken any action as of now and sent him 3 follow ups and not heard until now. My dell computer installation is still hanging and no response for any phone calls too. Tried calling Kiranmoy and his number (Office +[protected] ext. 3406208) is not reachable. I wonder what sort of customer service is provided by DELL? Following the order made on 1st March we received the computers on 8th March 2016 and since then the computer installation is not done yet.
I am not happy with the services provided and want to make an official complaint here.

QUOTE:

From: Subramani Paramasivam [mailto:[protected]@yoursqlman.com]
Sent: Friday, March 18, 2016 12:09 PM
To: Bhowmick, Kiranmoy
Subject: RE: Relationship Account Manager - Dell.
Importance: High

Hi Kiranmoy,

Thanks for considering Your SQL Man India Pvt Ltd as a Premium customer to Dell.
May I know what kind of premium support, I can expect from Dell as a Premium Customer?
Also, Can you please Share the SLA for Installation Support (part of our attached quotes), which has not been discussed/shared with me during sales call.

Below is the summary of Dell support we have received till today.
• Installation scheduled on 12th March 2016.
• I was shocked to see an unprofessional person from your outsourcing team visiting my corporate office.
• After seeing the installation person, my staffs asked him to just unpack one system first, and he was struggling to switch on the dell monitor for about 15 mins.
• Also he doesn’t have much experience with installation. He handled the system very roughly and said, this is a new type of desktop, he never saw this before.
• He also said that, he not able to identify some of the hardware parts provided in the box, and he don’t know how to install the parts given in the box.
• As we are setting this systems for my startup corporate office in INDIA, we have not yet set up any IT team in our office.
• The five systems which we purchased from Dell (without optical drive) is only to start our management Operation in INDIA.
• As our requirement is a desktop with windows 10 OS and we don’t have any other hardware in our new office, we asked the installation person to setup the OS provided by dell.
• But the installation person didn’t have any tools with him, he said that he is a fresh MCA graduate doing this job temporarily, and he will send some experienced person from his team on Monday (14th March) to complete the installation, which has not happened until today.

We have long association with DELL in other countries, but in INDIA, this is our first experience.

I request you to do the needful in regards to installation part without any further delay at the earliest to start our operation in India.

Thanks for your understanding and support

Regards

Mani
Direcotr
Your SQL Man I Pvt Ltd

I Debasis Sahoo on date 15.01.2015 purchased Dell Laptop from M/s NMS India, Hilpatna, Berhampur, Odisha bearing serial No 4CPN312 on full payment of consideration money of Rs35, 000/-. regret to say after few months said Laptop found defect in keyboard and hard disc, thereby i complained within warranty period before the retail counter, BAM:2nd Tota Street, Keshab Nagar, Lanjipalli, Berhampur-760008 and in Bhubaneswar, Mahanadi Appartment, Flat No 401, 4th Floor Near Time Gurukul, Gothpatna-751003, but surprisingly no one responded me rather they deliberately avoided on the pretext of warranty period is over. However, being induced by your company i have purchased the said defective Laptop, which amounts to cheating.

I purchased a Dell 13 7359 inspiron premium laptop which was good in the begining, but now


The issue,
[protected]
is that, the speaker of the laptop I have starts making JHAR JHAR JHAR noise when I am playing some music etc and in the mean while the power is switched from AC to DC. This may happen due to power cut out due to manually removing the charging adaptor.

My endevour:
[protected]---
(1) I had complained for service/ repair to its toll free number.

What Dell Did?
[protected]----
(1) They sent an engineer who after troubleshooting, came to a conclusion that there was a fault.
(2) after, 5-7 days, They sent Motherboard, DC input cable and a pair of speakers, which were replaced and still the problem persisted.
(3) the issue was escalated to higher support person, who after diagnosis (online) told that the problem is not an issue and it happens, when you switch between power sources and it is final.

The MAIL they sent:
Service Request Number[protected].

"As discussed over the phone, we have checked the settings in your system, and the distortion of sound while switching the power supply is happening because hardware needs a little time to switch from power from adapter to power from battery and this is not an issue with the system, this is as per its design. We do not need to replace any hardware parts for the concern that you have reported and we are closing the case at this time."

I am still facing the issue, and the problem is annoying. Please HELP.

I had purchased dell vostro laptop through oline on 8/6/2015.from the begining the speakers are giving sound of radio when thunderstorm and lightening comes. i .thought that on line purchases has no service. recently i came to know it has 1 year warenty

i request that necessary action to get it repaired or relace speakers immediately

yhank u

I had purchased an alienware fom compuindia.com in this month of November 2015. On receiving being the laptop I complained about its defect and in next one and a half month gota replaced product.
The replaced product I received was also faulty. Ever since then I have been complaining about it and no solution was provided in 3 months. On requesting for a replacement I was told it's not possible as it is a replaced product. Its not that I complained after 3 months. From the very beginning I have been complaining about its failures.
I was also told that if replaced I'll get a refurbished product. Why should i bafe the consequences of your organisation's incompetence in delivering a quality product.
Now I need no more service. Either give me a replaced product, else refund my money. Otherwise I'll be bound to take legal actions for the mental harassment I've gone through because of your organisation.

I purchased a dell laptop in snapdeal on 23.03.2016 and when i checked the product in dell webiste it said the warranty starts from 27.01.2016.Being worried i called so called Dell Customer care on 24.03.[protected]@ 11:11AM and then one guy picked up the cal and asked me for the service tag.I said boss i dont have laptop right now., he harshly said then why did you cal.I disconnected;got the servoce tag and called agian;this time the same guy picked up and said you just called me.I said yes but now i have the tag no..i asked him boss is it like i need to call only once to the customer care;this fellow started yelling and was asking me why i am i getting irritated and hanged up the call.This is the worst customer care i have seen in my life.I dont understand how they recruit these kind o[censored]seless fellows.If this is gonna happen again and again ;dells gonna lose business and these useless rogues are gonna be on the road.I am returning my Dell laptop and replacing it with HP.

My tablet model 3740 goes automatically switch off after some time and restart itself.
Charger of tablet is also not in working.

Rishi Rajpoot
[protected]

I have bought this laptop on 07/07/2015. it has not been a year and the software is not working properly and i want to reset my windows 8, but it is also not happening and i need my product key number which i am not having. so please sent me the product key number of this particular model so that i can further proceed my further procedure.
and the shortcut key for WIFI is also not working on the keyboard even when used with the combination of function key.
i have further talked to the customer care of dell but they are always in a hurry of disconnecting the call.
so here i am writing this mail with a faith that my problem as far as of windows 8.1pro product key would be resolved.

Dear sir,
Left hand side speaker not working so please dispatch the left hand side speaker, details give below please check

service tag :G281582

model:inspiron 15

Address:
MESTECH Sevrices Ltd Pvt, office no 208, signet corner, banner road balewadi fata pune, ,

I have bought dell monitor with serial no-cnommk[protected]ld94b
dated[protected]
but it is not finctioning the power doesnot comrs in it..
i have already complaint but nothing happens, ,

I wanted a touchscreen laptop with i7 quad processor, and after seeing several websites, finally landed on dells website.

http://www.dell.com/in/p/inspiron[protected]laptop/pd where

Details of the touch is mentioned

Touch:
Height: 24.05mm (0.95)
Width: 380.0mm (14.9)
Rear: 260.4mm (10.25)
Starting weight at 2.45kg (5.40lbs)5


The forefront of touch technology
Customize your inspiron 15 without sacrificing screen quality. Choose hd or even higher-resolution full hd touch for crisp, brilliant images and immersion into games and photos on your 39.6cm (15.6) display.

Your every tap, swipe and scroll is responsive and accurate with a capacitive touch screen that feels natural and fluid because sensors are right under the screen. Have more fun with windows 8.1, swipe through your photo album faster and unleash your creativity with capacitive touch.

And also a few reviews indicated

Amazing specs
11 december, 2015
Yes, i would recommend this product
Im not sure about the dell version but i bought the costco versian that had upgrade ram but other same specs. So far im in love with the 3d camera and windows hello. Some intel games you can download that work with it. Love the 6th gen i7 but they couldve taken advantaged of ddr4 ram supported by skylake. Touchscreen is a new expierience and besides the same feeling of a smudgy phone i cant go back. Love the wifi built in. We just got a new router that supports more then 54 mbps and i think im ...(Read more)
Pros:price, specs, performance
Cons:ddr4

So far so good!
14 december, 2015
Yes, i would recommend this product
I love the new user friendly version of windows. The touch screen is awesome and really comes in handy when i'm designing

Same also in the link

http://www.dell.com/in/p/inspiron[protected]laptop/pd?Oc=y546513hin8&model_i...⇄


The forefront of touch technology

Customize your inspiron 15 without sacrificing screen quality. Choose hd or even higher-resolution full hd touch for crisp, brilliant images and immersion into games and photos on your 39.6cm (15.6) display.

Your every tap, swipe and scroll is responsive and accurate with a capacitive touch screen that feels natural and fluid because sensors are right under the screen. Have more fun with windows 8.1, swipe through your photo album faster and unleash your creativity with capacitive touch.


My order number is[protected] placed on march 12th and recieved the product on march 17th around 3.40pm. As soon i opened boxed and started the pc, found there is no touch functionality.

I contacted customer service immediately, and next day they wont pic phone later contacted again through another line, and they refuse to fix problem by providing alternate laptop even when i am ready to bear expense for the same.

Compuindia.com is the company deliverying product of the same

Here is the copy of their reply..

Support compuindia

11:26 am (1 hour ago)

To me
Dear customer,

Greetings of the day!

Thank you for writing us.

What you have ordered we have shipped the same.

For your information you can check if you have ordered model is a touch model it would be mentioned as touch symbol.

Compuindia.com

Tin no# [protected]

Service tax# aadcg6133esd003

Order type - cod
Hello vinod devasia,

Your order has been processed and shipped. If you have any questions about your order please contact us at [protected]@compuindia.com or call us on[protected] monday - friday, 10am - 6pm ist.

Your order details are as below. Thank you again for your business.

Amount received: rs.30, 890

Amount pending: 50000.0000

Provider - dell india
Retailer ; croma retailer, r city mall, ghatkopar west, mumbai
Invoice number : sfl02a[protected]
Service tag: 5q3s432
Express service code : [protected]
Amount paid : rs. 34602/-

With the effect to the previous complain logged against croma regarding dell laptop and its irrelevant service, i am facing very poor response from dell india as well.
With the new purchased laptop dell inspiron, on 15th march 2015, i suffered with lot of hardware ans software issues. Below are the key points,
- dell software issues (Operating system), which was provided like trail version earlier because of which i faced a hard disk crash within 6 months from date of purchase.
- from 1st month only, usb drivers are not working properly. I tried multiple installations and un-installations to find work around it.
- frequent laptop heating issues- it heats a lot and sometimes only works fine.
- headphones are detected few times and for lot of time it didn't work.
- touch pad is very poor in sensitivity. When started operating with it was slightly lose as well but i thought this is its structure. But this is not there in other laptops.
- main and important issues which i started facing into it and need to visit croma and dell both. Keyboard is not working. Its letter "p" not working (Pressed automatically and not able to get out of it) and hence nothing is working as i am not able to login into it.
- when approached regarding this, then the issue related to warranty came into picture. Dell believe on their database where warranty of laptop was expired six moths prior in november. They don't believe on any purchase receipt.
Here no one from dell was taking responsibility to check into it as the seller was croma.
- also, sometimes laptop gets shutdown automatically unnecessarily while working.
- the sound of laptop is not at all audible on max limit as well.

Dell response to all these issues is just to check and modify the hardware parts.
The last one year use was headache for me rather than a proper support.
I did not installed any single major software (Ms office was only installed)
Still it gives issue like loaded laptop.
This service which is used by others as well, and not working properly with me which is not expected from dell.
I am paying my money and time for all such issues within warranty period with the laptop amount of rs 34602/-

I am demanding for the replacement of the laptop as it won't work in future as well looking at its current situation and condition since last 1 year, but dell is not providing such support.

I expect an action to be taken to replace laptop which is mental stress for me.

I have purchased DELL E1914H monitor 2 months back, but now display is not working well. there is dark line appears in the centre of the display which is enlarging as days passes, the customer care executive is not responding well...very pathetic and disgusting experience on purchasing dell E2914H

When we trying to boot up our P.C it's not working only main screen is coming which is showing DELL logo nothing is coming after that

Service Request Number –[protected]

I reinstalled my OS accordance with Dell technical team but I didn't get any benefit as like before my laptop work now .

I already told to Dell technical team, my webcam and sound is not properly work and its not problem of software but it's problem of hardware, so plz send any technician to my home and change my laptop"s webcam and sound., otherwise I'll registered a complaint against Dell technical team.

Since from last 1 week, i told to dell technician team, but they alwz told me first we have to check then i'll send to any technician team .
Its not possible alwz carry my laptop every where so how they consider
in working day or time .

Regards :
Satish Jha

Sr.Software Engineer

Wipro Infotech

Dear sir/madam
my laptop usb port is not proper working and my laptop is under warrenty so plz cheak my problem and as soon as short the problem
thank u

Hello sir/ madam this is Sandeep, and first of all I brought laptop 3 days back and when am trying to switch on the button it was dots on the screen and till now it was not working, and when Iam purchase d laptop he told u have 10 days replacement warrenty so plz send a executive to my home. My express service code is [protected]

I have ordered and paid for laptop spares and booked service Engineer at 1.5 months back.But still problem is not solved. I continuously followed dell peoples by Mail and phone call. But they are not responding to me. Here after i don't know what can i do?

Service Request Number :[protected] very bad services dell executive & manger my monitor display problem internally i talk to ur manager monitor not physically damage, u sent your technician and check he is check 7 feedback physically damage or not but youe manager not accept my point & he is not send technician, but he in not replacement my monitor very very bad product & services dell, i request please not purchase dell product better HP because services in good supportive executive

very bad product & services, principle

I am facing an intermittent issue with the touch pad. Where the movement of the pointer becomes erratic and the driver stops working. This has been reported to dell on Jan 28th and today is march 10 and still they are looking into this issue. with out a resolution. I have done every thing they asked me. I even submitted the laptop at the service centre. They kept it with them for a week and formatted the system and gave it back. The service request number for this is[protected].