Dell India Complaints & Reviews

Hi,
I've bought the dell inspiron 3542 laptop on sunday 3rd april, 2016 and since weekdays followed immediately i couldn't get time to work on my laptop so started it on thursday 7th april, 2016. Battery was low so charged and next day when i opened it again shown the same problem and it couldn't sustain without the charger being connected. Network icon goes off suddenly while working and it needs to re-start inorder to re-gain. System boots very slow and it is still an empty system so i do not expect this slow right in the start.

I'm using dell laptop's since years and i never expected to get such a worst product right when i bought and i blindly trusted the brand to know that dell product will never be like what is it resulted at the end and i did not check it during weekdays.

I bought it from vijaysales, chembur and they did not entertain at all when i expressed my concerns with them and asked me to get in touch with dell for the same.

I want my laptop to be re-placed at any cost, i do not expect it to be repaired right away i've bought it.

Regards,
Arjun teddu
+91-[protected]

[protected]@gmail.com

On 16th feb 2016 I purchased a dell laptop from its own website address www.dell.com
from the next day itself its gesture, then speakers, then heating issues started
I called several times to dell, visited the dell service center, three engineers from their side came to my place... but the issues couldn't get resolved...I am so tired and frustated with all of it...
I asked a replacement of my laptop which they rejected .. I sent my invoices everything..
I have so mny email and telephonic conversations...
its seems I have no other work then to be behind this laptop...
I wasted my money on time on this laptop
dell has given an extremely bad service

S.no:-CN-06KTXV[protected]J-OLCL

display lining issue

name :-virender singh
bikaner
42, karni nagar, lalgarh
bikaner
[protected]

I have purchased a dell laptop at reliance digital on 22nd of july 2015 of worth 42, 239/- and i found usb port not working. As it is not working from the begining i asked for replacement on 1st august 2015. Inspite of asking many times, they didn't even respond properly.

Very worst experience with dell.

Many of friends told me not to go with dell. Inspite i kept some trust and i bought it and it is costly(Rs 42, 239/-). But, these people they never keep their trust.

I am fed up with this issue.

Bought dell vostro desktop computer on 09.12.2015 with warranty.

Worst service ever seen. I heard of similar complain from friends yet i trusted you and made a mistake.

I called twice on dell centre first they kept the phone on hold and then gave us a try for almost 55 minutes ultimately hanging up the call. Whats the use of on sight service when you don't sole the issues of software.

Even your distributors are pathetic they talk as we we are there servants.

If possible would like to return the product back and refund the amount or solve it on priority.

My laptop had a problem like shutdown automatically, then i gave my laptop to laptop store dell authorised service center in (Marathahalli) bangalore, they said that the problem is in laptop battery ic, after few days they repaired my laptop and delivered. After few days i checked my laptop model and service tag at online, then i realized, the laptop store service center guys replaced my mother board with another model, they cheated me. My original laptop service tag is 7l7qpx1, they replaced with 1tc9yw1 service tag. So please be aware of dell service centers, so please check your laptops properly before you take from dell service centers.

Dear,

I have purchased Dell Tablet model no 5330 since last 2-3 months Hardware issue found i have submitted the same at Dell Authorized service station, at that time motherboard changed and problem solved but not provided Recovery disc/Pen drive from Service station side. After that service station sending recovery pendrive to me 2-3 times but problem not solved then i have submitted tablet at service station again but still problem not solved and dell recovery pen drive doesn't work. As of now service station told to purchase a 8gb pen drive to me for recovery but why should i purchased kindly provide me pen drive or Recovery asap.

If my problem not solved then i will go to consumer court.

I have been approached by Kiranmoy Bhowmick saying he is the relationship manager for a premium customer for my company. We have ordered for 5 units of computers on 1st March 2016 and we also have Installation service. I have raised below quoted issue to Kiranmony and he has not taken any action as of now and sent him 3 follow ups and not heard until now. My dell computer installation is still hanging and no response for any phone calls too. Tried calling Kiranmoy and his number (Office +[protected] ext. 3406208) is not reachable. I wonder what sort of customer service is provided by DELL? Following the order made on 1st March we received the computers on 8th March 2016 and since then the computer installation is not done yet.
I am not happy with the services provided and want to make an official complaint here.

QUOTE:

From: Subramani Paramasivam [mailto:[protected]@yoursqlman.com]
Sent: Friday, March 18, 2016 12:09 PM
To: Bhowmick, Kiranmoy
Subject: RE: Relationship Account Manager - Dell.
Importance: High

Hi Kiranmoy,

Thanks for considering Your SQL Man India Pvt Ltd as a Premium customer to Dell.
May I know what kind of premium support, I can expect from Dell as a Premium Customer?
Also, Can you please Share the SLA for Installation Support (part of our attached quotes), which has not been discussed/shared with me during sales call.

Below is the summary of Dell support we have received till today.
• Installation scheduled on 12th March 2016.
• I was shocked to see an unprofessional person from your outsourcing team visiting my corporate office.
• After seeing the installation person, my staffs asked him to just unpack one system first, and he was struggling to switch on the dell monitor for about 15 mins.
• Also he doesn’t have much experience with installation. He handled the system very roughly and said, this is a new type of desktop, he never saw this before.
• He also said that, he not able to identify some of the hardware parts provided in the box, and he don’t know how to install the parts given in the box.
• As we are setting this systems for my startup corporate office in INDIA, we have not yet set up any IT team in our office.
• The five systems which we purchased from Dell (without optical drive) is only to start our management Operation in INDIA.
• As our requirement is a desktop with windows 10 OS and we don’t have any other hardware in our new office, we asked the installation person to setup the OS provided by dell.
• But the installation person didn’t have any tools with him, he said that he is a fresh MCA graduate doing this job temporarily, and he will send some experienced person from his team on Monday (14th March) to complete the installation, which has not happened until today.

We have long association with DELL in other countries, but in INDIA, this is our first experience.

I request you to do the needful in regards to installation part without any further delay at the earliest to start our operation in India.

Thanks for your understanding and support

Regards

Mani
Direcotr
Your SQL Man I Pvt Ltd

I Debasis Sahoo on date 15.01.2015 purchased Dell Laptop from M/s NMS India, Hilpatna, Berhampur, Odisha bearing serial No 4CPN312 on full payment of consideration money of Rs35, 000/-. regret to say after few months said Laptop found defect in keyboard and hard disc, thereby i complained within warranty period before the retail counter, BAM:2nd Tota Street, Keshab Nagar, Lanjipalli, Berhampur-760008 and in Bhubaneswar, Mahanadi Appartment, Flat No 401, 4th Floor Near Time Gurukul, Gothpatna-751003, but surprisingly no one responded me rather they deliberately avoided on the pretext of warranty period is over. However, being induced by your company i have purchased the said defective Laptop, which amounts to cheating.

I purchased a Dell 13 7359 inspiron premium laptop which was good in the begining, but now


The issue,
[protected]
is that, the speaker of the laptop I have starts making JHAR JHAR JHAR noise when I am playing some music etc and in the mean while the power is switched from AC to DC. This may happen due to power cut out due to manually removing the charging adaptor.

My endevour:
[protected]---
(1) I had complained for service/ repair to its toll free number.

What Dell Did?
[protected]----
(1) They sent an engineer who after troubleshooting, came to a conclusion that there was a fault.
(2) after, 5-7 days, They sent Motherboard, DC input cable and a pair of speakers, which were replaced and still the problem persisted.
(3) the issue was escalated to higher support person, who after diagnosis (online) told that the problem is not an issue and it happens, when you switch between power sources and it is final.

The MAIL they sent:
Service Request Number[protected].

"As discussed over the phone, we have checked the settings in your system, and the distortion of sound while switching the power supply is happening because hardware needs a little time to switch from power from adapter to power from battery and this is not an issue with the system, this is as per its design. We do not need to replace any hardware parts for the concern that you have reported and we are closing the case at this time."

I am still facing the issue, and the problem is annoying. Please HELP.

I had purchased dell vostro laptop through oline on 8/6/2015.from the begining the speakers are giving sound of radio when thunderstorm and lightening comes. i .thought that on line purchases has no service. recently i came to know it has 1 year warenty

i request that necessary action to get it repaired or relace speakers immediately

yhank u

I had purchased an alienware fom compuindia.com in this month of November 2015. On receiving being the laptop I complained about its defect and in next one and a half month gota replaced product.
The replaced product I received was also faulty. Ever since then I have been complaining about it and no solution was provided in 3 months. On requesting for a replacement I was told it's not possible as it is a replaced product. Its not that I complained after 3 months. From the very beginning I have been complaining about its failures.
I was also told that if replaced I'll get a refurbished product. Why should i bafe the consequences of your organisation's incompetence in delivering a quality product.
Now I need no more service. Either give me a replaced product, else refund my money. Otherwise I'll be bound to take legal actions for the mental harassment I've gone through because of your organisation.

I purchased a dell laptop in snapdeal on 23.03.2016 and when i checked the product in dell webiste it said the warranty starts from 27.01.2016.Being worried i called so called Dell Customer care on 24.03.[protected]@ 11:11AM and then one guy picked up the cal and asked me for the service tag.I said boss i dont have laptop right now., he harshly said then why did you cal.I disconnected;got the servoce tag and called agian;this time the same guy picked up and said you just called me.I said yes but now i have the tag no..i asked him boss is it like i need to call only once to the customer care;this fellow started yelling and was asking me why i am i getting irritated and hanged up the call.This is the worst customer care i have seen in my life.I dont understand how they recruit these kind o[censored]seless fellows.If this is gonna happen again and again ;dells gonna lose business and these useless rogues are gonna be on the road.I am returning my Dell laptop and replacing it with HP.

My tablet model 3740 goes automatically switch off after some time and restart itself.
Charger of tablet is also not in working.

Rishi Rajpoot
[protected]

I have bought this laptop on 07/07/2015. it has not been a year and the software is not working properly and i want to reset my windows 8, but it is also not happening and i need my product key number which i am not having. so please sent me the product key number of this particular model so that i can further proceed my further procedure.
and the shortcut key for WIFI is also not working on the keyboard even when used with the combination of function key.
i have further talked to the customer care of dell but they are always in a hurry of disconnecting the call.
so here i am writing this mail with a faith that my problem as far as of windows 8.1pro product key would be resolved.

Dear sir,
Left hand side speaker not working so please dispatch the left hand side speaker, details give below please check

service tag :G281582

model:inspiron 15

Address:
MESTECH Sevrices Ltd Pvt, office no 208, signet corner, banner road balewadi fata pune, ,

I have bought dell monitor with serial no-cnommk[protected]ld94b
dated[protected]
but it is not finctioning the power doesnot comrs in it..
i have already complaint but nothing happens, ,

I wanted a touchscreen laptop with i7 quad processor, and after seeing several websites, finally landed on dells website.

http://www.dell.com/in/p/inspiron[protected]laptop/pd where

Details of the touch is mentioned

Touch:
Height: 24.05mm (0.95)
Width: 380.0mm (14.9)
Rear: 260.4mm (10.25)
Starting weight at 2.45kg (5.40lbs)5


The forefront of touch technology
Customize your inspiron 15 without sacrificing screen quality. Choose hd or even higher-resolution full hd touch for crisp, brilliant images and immersion into games and photos on your 39.6cm (15.6) display.

Your every tap, swipe and scroll is responsive and accurate with a capacitive touch screen that feels natural and fluid because sensors are right under the screen. Have more fun with windows 8.1, swipe through your photo album faster and unleash your creativity with capacitive touch.

And also a few reviews indicated

Amazing specs
11 december, 2015
Yes, i would recommend this product
Im not sure about the dell version but i bought the costco versian that had upgrade ram but other same specs. So far im in love with the 3d camera and windows hello. Some intel games you can download that work with it. Love the 6th gen i7 but they couldve taken advantaged of ddr4 ram supported by skylake. Touchscreen is a new expierience and besides the same feeling of a smudgy phone i cant go back. Love the wifi built in. We just got a new router that supports more then 54 mbps and i think im ...(Read more)
Pros:price, specs, performance
Cons:ddr4

So far so good!
14 december, 2015
Yes, i would recommend this product
I love the new user friendly version of windows. The touch screen is awesome and really comes in handy when i'm designing

Same also in the link

http://www.dell.com/in/p/inspiron[protected]laptop/pd?Oc=y546513hin8&model_i...⇄


The forefront of touch technology

Customize your inspiron 15 without sacrificing screen quality. Choose hd or even higher-resolution full hd touch for crisp, brilliant images and immersion into games and photos on your 39.6cm (15.6) display.

Your every tap, swipe and scroll is responsive and accurate with a capacitive touch screen that feels natural and fluid because sensors are right under the screen. Have more fun with windows 8.1, swipe through your photo album faster and unleash your creativity with capacitive touch.


My order number is[protected] placed on march 12th and recieved the product on march 17th around 3.40pm. As soon i opened boxed and started the pc, found there is no touch functionality.

I contacted customer service immediately, and next day they wont pic phone later contacted again through another line, and they refuse to fix problem by providing alternate laptop even when i am ready to bear expense for the same.

Compuindia.com is the company deliverying product of the same

Here is the copy of their reply..

Support compuindia

11:26 am (1 hour ago)

To me
Dear customer,

Greetings of the day!

Thank you for writing us.

What you have ordered we have shipped the same.

For your information you can check if you have ordered model is a touch model it would be mentioned as touch symbol.

Compuindia.com

Tin no# [protected]

Service tax# aadcg6133esd003

Order type - cod
Hello vinod devasia,

Your order has been processed and shipped. If you have any questions about your order please contact us at [protected]@compuindia.com or call us on[protected] monday - friday, 10am - 6pm ist.

Your order details are as below. Thank you again for your business.

Amount received: rs.30, 890

Amount pending: 50000.0000

Provider - dell india
Retailer ; croma retailer, r city mall, ghatkopar west, mumbai
Invoice number : sfl02a[protected]
Service tag: 5q3s432
Express service code : [protected]
Amount paid : rs. 34602/-

With the effect to the previous complain logged against croma regarding dell laptop and its irrelevant service, i am facing very poor response from dell india as well.
With the new purchased laptop dell inspiron, on 15th march 2015, i suffered with lot of hardware ans software issues. Below are the key points,
- dell software issues (Operating system), which was provided like trail version earlier because of which i faced a hard disk crash within 6 months from date of purchase.
- from 1st month only, usb drivers are not working properly. I tried multiple installations and un-installations to find work around it.
- frequent laptop heating issues- it heats a lot and sometimes only works fine.
- headphones are detected few times and for lot of time it didn't work.
- touch pad is very poor in sensitivity. When started operating with it was slightly lose as well but i thought this is its structure. But this is not there in other laptops.
- main and important issues which i started facing into it and need to visit croma and dell both. Keyboard is not working. Its letter "p" not working (Pressed automatically and not able to get out of it) and hence nothing is working as i am not able to login into it.
- when approached regarding this, then the issue related to warranty came into picture. Dell believe on their database where warranty of laptop was expired six moths prior in november. They don't believe on any purchase receipt.
Here no one from dell was taking responsibility to check into it as the seller was croma.
- also, sometimes laptop gets shutdown automatically unnecessarily while working.
- the sound of laptop is not at all audible on max limit as well.

Dell response to all these issues is just to check and modify the hardware parts.
The last one year use was headache for me rather than a proper support.
I did not installed any single major software (Ms office was only installed)
Still it gives issue like loaded laptop.
This service which is used by others as well, and not working properly with me which is not expected from dell.
I am paying my money and time for all such issues within warranty period with the laptop amount of rs 34602/-

I am demanding for the replacement of the laptop as it won't work in future as well looking at its current situation and condition since last 1 year, but dell is not providing such support.

I expect an action to be taken to replace laptop which is mental stress for me.

I have purchased DELL E1914H monitor 2 months back, but now display is not working well. there is dark line appears in the centre of the display which is enlarging as days passes, the customer care executive is not responding well...very pathetic and disgusting experience on purchasing dell E2914H