Dell India Complaints & Reviews

I got a replaced system from dell as in my previous they replaced my system and told me that I will get a new system but I got a used system. Second, On the second day when I was using my laptop the WIFI gets disconnected I called dell technical support for help. They logged my complaint on 15th April and after so many attempts they were not successful to resolve my problem. Then they forwarded the case to the Dell high level escalations and they did the same thing that was done earlier by the technical support. Then they told me that we are forwarding this issue to our lab team to resolve this issue please wait for the update. After many days there were no any updates received from there side.Again I called the technical support they told me that your case is being handled by the escalation team they will call you and update me with the solution. Many days passed but they were only telling that please wait for the update. As I was feed up with this they One day I told them that today is the last date resolve my problem or else close my case. Then take take some steps towards my case seriously and told me that Go to some other city and connect to other network then only We can help you other we have to close this case. Its horrible they told me to go to the other city for troubleshooting that was the only resolution they provided to me and closed the case and the problem still exists in my system please help me

Dear sir
I have purchase one dell laptop on 10/08/2014 and provided a cheque of rs1299/- for extra one year complete warantee under back to college offer, but when my laptop gone faulty, dell computers helpdesk is not supporting to resolve the harddisk problem and os not loading problem till date
Sbi cheque no 475637 cleared on 05-sept-2014 amount rs1299/- by rwp associates of dell comphuters
Dell laptop service tag no 8k95hz1
Also emailed the problem several times. Kindly resolve the problem
With regards
Tp sha
Mob.[protected]
Thakur. [protected]@gmail.com

I had buyed dell laptop inspiron 15 3000 series, express service code is [protected] on jan, 16, i had given the warranty for a year.Now my speaker is dead and the dell support is rejecting to provide warranty claim for speaker.They concluding that due to vlc usage it wont cover claim. I have already told them to come and check if they find vlc usage i wont take any warrenty cover.They are just transferring calls and are not coming to conclusion. I have paid 45000 bucks on this laptop and this laptop mousepad, usb port and speaker have stopped working. I want my warranty claim for this laptop.there is no customer satisfaction in this. I want my problem to be fixed or else I want my money refunded.

Dear sirs
We are your regular customer. We have purchased one laptop sl no-3N64P52 from great eastern trading co. On dt-03/05/16. We have face problem to connect blue tooth and wifi.after that we have contact great eastern and from there we come to know that software related to blue tooth and wifi has not been generated by dell co.we have given rs-700/00 to the salesman for all the programme we require. If the company have not generated the software related to wifi and bluetooth than why should company you are launching such false product in market.
As we are your regular customer and faith on all your product but this time we have not experience the same.
Please look into the matter and arrange to do needfull.

Aadarsh chittlangia
M[protected]

Sir ...I wish to you inform you that after making 4 -5 calls to dell customer care numbers i.E. [protected], [protected] ..Am writing this complaint to you ...Am feeling cheated as after calling above numbers they ask for wait few mins and did not reply even i am doing hi hello continuously ...At least they can say that mam you have to wait for a little ..Even they did not generate any complaint id or something ...The problem is not that much big but i guess they want to expire my guarantee period so that they will be able to get paid against providing services ...Kindly take an appropriate action .
Waiting for positive response from your side ...
Thanking you
Stuti pathak
[protected]

Sir i am using dell inspiron(3542)i3-4030 i purchased on 9/2015 . I faced a problem when the charging is 100% when i shut down the system the battery was discharging automatically, when i on the system we observed no power charged on battery we are starting with raw power, it will happened the system will shut down for few hours of period only pls do need full

I have purchased a laptop (dell inspiron 3551). shocked that doen't have dvd drive and lan port. it came with upuntu.. i was trying to install different OS .. but, not able to install. then i finally i left with upuntu. but, it is hanging when play movies and also while working in something.

i really disappoint. flipkart is not taking that laptop. worst response form support.

My name is sanjay kumar choudhary.my mobile number is [protected].from starting onwards my laptop was problam since todays onward he will be geting problam they can not gvn any kind of support to me.i want to go to consumer court for this .they gvn me mentally touchier i can thing that it wsa good company .its service is wast less or service is very poor.plz contact on my number i will hvn to you or resloved my problam as soon as possible.

I have purchased a dell laptop during last two years back. The key board of laptop has some problems within warranty period. After prolonged correspondence I got it my laptop in working condition. Now I am posted to visag and serving with Indian navy. Again laptop created problems. It was not tuned on. I approached to dell service centre Visakhapatnam. Name of the dell service centre is exclusive store room. They told me that bios issue and I handed over to that shop for repairing. I got it back next day and it was working. I paid a sum of Rs. 2500/_ as the replace CH of said parts. Next morning I turn on the laptop and it was not turned on. I called the service centre and they told me that may be some other problems and telling me that it has to keep for observation for one day. But he has never told me to keep the same for observation. Again I have taken it to dell service centre and they told me to keep it here for rectification. Both bills are enclosed. I never that dell service centre would be like this. Is it the media for collecting money from customers. If it is why this kind of activities being done by customer care service. Why should do such kind of activities . dear customers please do not purchase this dell items off course I am sure that device of dell is dull and gray. It is my mistake to purchase dell laptop. Please do check before purchase of this product.

I purchased dell inspiron 15 5000 series on 14th April 2016 from Amritsar. The very first day it displayed wrong battery remaining time even though the battery functioned fine. Then whenever I pressed the brightness key the screen went blank for a few seconds. And now suddenly the audio stooped working. I had to restart the laptop to make it work again. I have used dell before I never faced such issues but now with a new laptop in less than 10 days I am having troubles. I called at the customer care, I got it checked from the local service center, I also contacted the service center at nehru place, new delhi. My issues haven't been resolved still. I heard about the pathetic dell customer care services before purchasing the laptop but i still went ahead and bought this system because I trusted the brand name dell had built for itself. I would like my issues to be resolved at the earliest.

I have had a very very bad experience with Dell laptop 3542 customer service right from day one of purchase. On the second day itself one of the customer service executives requested to access my laptop online and somehow managed to delete all my data which was very shocking for me and till date repenting for the same. Through out the warranty period I have faced constant problems with something or the other, be it keyboard, starting issues, hanging problems etc; I had lodged several complaints throughout the warranty period which remained unresolved and now being told that the warranty period is over hence Dell will not be able to provide you the service.
I REQUEST ALL LAPTOP BUYERS TO PLEASE DON'T EVEN THINK OF BUYING A DELL PRODUCT & EVEN SUGGESTING ANYONE, I WAS SUPRISED WHEN THE DEALER - VIJAY SALES MUMBAI HAD WARNED ME AT THE TIME OF PURCHASE INFORMING THAT THE SERVICE OF DELL IS GOING BAD TO WORST AND I WISH I HAD LISTENED TO HIM. YOU WILL ONLY REPENT AFTER BUYING DELL. THEIR CUSTOMER SERVICE IS VERY UNPROFESSIONAL AND RUDE.

GUYS DELL IS HELL. THEY SHOULD BE BANNED.

I had purchased dell insiron n5010 on december, 2010. The system has preinstalled softwares (Windows 7 home basic, ms office 2007). Last week i tried for reinstallation as my hdd was damaged. When i entered the product key while reinstalling windows, i got the message that the product key is not valid. When i contacted the microsoft, they clearly told that they are not responsible for the softwares provided by dell, as it is oem and pre-installed software. When i contacted dell india, they are refusing to answer or resolve the problem. I know my system is out of warranty. Here i am not asking the service, i am asking about the product key provided by them which is invalid. But dell india is directing me to contact microsoft. Kindly do the needful.
Thanking you.
Yours faithfully,
J.K. Aravind

I bought a dell inspiron 15 laptop on 6th jan 2016 with configuration:

Intel i5 processor
4g ram
1tb hard disk

I hardly get a chance to use it as i have another official laptop, but whenever i want to use it for my personal purposes which is hardly anything memory or cpu intensive thing, i just get blasted with this useless machine i bought. When i called dell customer care initially that trackpad is slow, they were so rude to even listen to anything.

Issues in laptop :

1. Trackpad loses its cursor once in 20 mins
2. If the system is left open, it wont get to slepp mode or screen saver, it will just die and you have to reboot it all over again, which is a fair 20 min process.

3. I can easily say that dell is making its customers fool by applying stickers of i5 processor, this machine is so slow that even core2 duo processor would be 10 times faster. Even to open file explorer it shows wait signal for more than 5 minutes.

Dell team : can you explain what kind of products you are selling. I will share this to each of my friends/colleagues that never ever buy anything of your brand who just enjoy 1 time money of customers selling the fake laptops.

I bought new laptop year a back . when i got this product itwas good but after some day i started i getting problem it was stucking and hanging and too slow I bought laptop and i thought graphics are working but its not working.
when i play games like nfs other games.And some videos are also not played properly .
i tried everything
I dont know what to do and this problem was facing when i bought this new also
plz tell me what should i do

I got my dell 5558 touch screen replaced under the dell accidental damage. But after the repair work was done, later on from one side, the bottom part of the body broke where the hinges are fitted and that too in a normal use. So, when i was getting it repaired, i came to know that there were only 4 screws fitted with the hinges instead of 6 on that side which lead to damage of the body part as it could not handle pressure for which definitely dell is liable and is denying of it or any help.

I request dell to provide me with the necessary replacement of the part that is damaged.

Service request number :[protected]

I have given my laptop(Which is under warranty) to service centre at 1-8-303/34-1, g-5, may fair complex, sp raod, secunderabad, hyd-500003, on 7/4/16 with dsp ref no:enq/dghyd/16-17/0000154.
Since then i have waiting for their reply, i visited again on 12/04/16 to know the status of my laptop. There has been no response from their team. They do not pick up the phone also. Even today we called up them there is no response. They still say that they are waiting for some material to come from their head office.
Dell after sales service is very bad. Infact disgusting, after paying 76k for my laptop (6months old) .I would advise all my friends not to buy dell products because its poor after sales support.

I have purchased dell laptop ci3/iii gen/4gb/500gb/win 8/one year onsite warranty. Details are s/n-7dj23x1; qudeu[protected]; sku-3521 insp for rs 36500 vide receipt no. 6826 dated 22/12/2013 from m/s himcon systes, u-32, first floor, durga city centre, haldwani - 263139, nainital, uk. In july 2015, flickering in display on the screen appeared, i contacted m/s himcon systems for rectification of the descrepancy, then above dealer changed the screen on charged basis. I paid rs 4500/- towards charge of new screen vide receipt no. 149 dated 05/08/2015. Now again, black horizontal line appearing on the newly replaced screen since last two months. Therefore it is requested that plz rectification may be done at the earliest or laptop set may be changed to avoid further difficulty at customer's end. Product is worst what i think.
Dr r k singh
1374e, ta colony, g b pant univ of ag & tech
Pantnagar-263145, udham singh nagar, uttarakhand.
Email: [protected]@rediffmail.com

Repairing of dell laptop
Sir,
Bought a dell inspiron x560502 blue laptop having service tag no 9q3s602 and express service code [protected] on 17th oct 2014.Now its right hinge has broken and power button is not working.Contacted dell home support several times but every time the reply is out of stock.How can i resolve the problem and repair my laptop?

Himanshu
Email: himanshu.[protected]@gmail.com

I am facing problem with dell inspiron 3500series.
I make the full battery charged.Than i shut down the laptop.After 4-5 hours the low battery light blinks even in not on condition.
It seems to be automatic on condition.
& its processor side gets hot as in case of working condition.
I purchased it 15 days ago.
I want to replace it.
Company gave me the technically defective piece.

I bought dell laptop (Inspiron 15r 5537) with 3 years in-home warranty (Which comes with accidental damage service & premium phone support worth rs. 13000) which totals out to rs 60, 000, in the month of may 2014. After a month o[censored]sing the product i started facing issues regarding the graphics card (Dedicated graphics card incompatible with windows 8.1).

This laptop comes with 2gb amd radeon hd 8670m graphic card and paid genuine microsoft windows 8.1. I contacted the dell “premium phone support” (As i have paid for the same) and explained them the issues that i am facing. The major issues are like laptop performance is very poor, graphic card is not working properly, bsod, graphics card driver getting uninstalled automatically and so on. And felt sorry for myself as the technical advice which i got was to reinstall and reset windows or go for a fresh installation of os. I did what they asked me to do every single time. But the result was, the product works fine for a couple of week and then starts showing up the same old issues.
All the service request raise till date (Except the last one) is attached as an image.
As i been facing this issue with the product and with the dell support team for a couple of years now, i feel the actual issue is that dell provided me a laptop with adm graphics card and windows 8.1 operating system, which are not compatible with each other (I made the above statement as agreed upon by the dell customer care executives). So this is what dell do, they just sell products of best in class brands like microsoft and amd, but which are not compatible with each other. Dear dell engineer, i am sorry to say that, you guys are ruining the image of brands like amd and microsoft. Please stop doing this.

And now comes the fun part, after a year of my suffering with this laptop, dell agreed to replace my motherboard and graphics card with a new but same model hardware. Guys use your common sense. You guys isolated the issues as my windows 8.1 and amd driver for graphics card radeon hd 8670m are not compatible. Then how can you people believe that replacing them would fix my issue. However, they did replace my hardware, system run fine for a day or two. Third day back to same issue.

Now recently on 7th dec, i again registered the service request. The first solution was, as usual, reinstall the windows and drivers. Friends i am a management student, i work on projects and reports, as required for my academics. I can't sit and do windows re installations every moth, on the mid-way of my projects and assignments. Might be dell wants its customers to re-install the os every moth for better performance. But sorry, i can't do that. It was a great mistake i trusted a brand like dell. I should have gone through the consumer complaint forum before buying the product, as it lists quite a large number of dissatisfied consumer complaints.

During the troubleshooting procedures from the service engineer’s end to fix the laptop using remoter access, he did some changes in the setting, next thing i see was, increase in the frequency of blue screen of death - with new error messages. And when he tried to fix the new bsod’s he burned out my battery. My battery which used to last for more than six hours all on a sudden stopped giving me any backup. When i informed service engineer about the battery, what he replied was even more funnier, he says its due to battery age. Dear dell, its basic physics, battery age brings down the capacity of holding charge, which means that it gradually reduces its back-up. Where as in my case it’s your unskilled engineer experimented on my laptop which burned out my battery circuit. Nobody is perfect, and errors can happen, and when we accept our errors we become humans.
After all this dell again replace my motherboard and graphic card, which didn't work out like last time, but not my battery. Now they have even stopped responding to my mails and no more follow up call.
Dear dell please take back your product, and pay back my money. I will by a laptop worth 13000rs, which would work better than yours. I paid for laptop and 2 years extended warranty to stay out of trouble at least, but thanks to dell, you have put me exactly in the same situation which i wanted to stay out off.
I don't have any more patients for this, i have learn ‘t my lesson, never in my life - i will not buy nor recommend dell even to my enemies.

Thank you very much