Dell India Complaints & Reviews

Rahul kumar.
Mobile no
My email

Dell tablet service tag - b8g8222.

Dell service center, patna, icon computer
Dell sdar report (Customer acknowledgement) with dsp reference no -'enq/rq_fr_patna2/16-17/0000030

Dear sir/madam
Last year, i purchased dell tablet (Venue 7 3740 lte calling). Service tag of dell tablet is b8g8222.
From 17/05/2016 my tablet is unable to detect simcard. So i went to dell authorized service center at patna, icon computer kadam kuan patna - 03 on 18/05/2016.
At dell service center patna, first they checked my dell tablet warranty status and also checked any damage, scratches of tablet. They (Dell service center patna) received my tablet under dell warranty and provide dell sdar report (Customer acknowledgement) with dsp reference no -'enq/rq_fr_patna2/16-17/0000030'.
They have already mentioned at the time of receiving in dell sdar report that no damage/scratches found on tablet.

But after two day, they told me dell has denied to give you warranty becsuse there is small scratches on simcard insert kit. Thats why your tablet is unable to detect sim card. I told him, i didnt do. But they told me "simcard jis motherboard kit pe insert hota hai, wahan pe 3 thin blade hota hai, jisme se ek tut gya hai, bahut patla blade hota hai, galti se kavi simcard fasa ho, ya simcard nikalne pe thin blade kat gya ho".. I told him no..
Again and again service center told me, dell has denied to give you warranty. This service will be cost you 5000. So,

I called up dell customer number on [protected].. I told everything to dell customer care, dell customer care told me 'your tablet is still under dell india warranty including accidental damage warranty up to 25july 2016.
Dell customer care told me to tell this to the dell service center to replace that kit under dell warranty or dell accidental warranty.
Again, i told this to dell service center, but dell service center is saying we also contact to dell india by email, and dell has denied to give you warranty.

Sir, i dont know what to do now. Dell india should call service center, but no.
My tablet is still in the dell service center.
Here, i have attached 3 supporting document.
1) screen shot of my dell tablet warranty status which i captured from dell website.

2) dell service center customer acknowledgemnt, where they have mentioned no damage/ scratches found at the time of receiving.

3) screen shot of my pre - instaled dell app waranty status.

My dell tablet service tag is - b8g8222.
Dell india website show my tablet warranty status like this..
Dell warranty expire - 25/07/2016.
Accidental damage warranty - 25/07/2016.
Parts only warranty - 25/06/2016.
I am waiting for your positive response.
Thank you.

I have purchased a laptop - Dell NB 3537 i3/4/500/1/15"/W8 - Serial:DK8RRZ1 on 31.08.2014.
I strongly believe that I have been supplied with a faulty laptop.
Immediately after purchase, the laptop showed lots of problems. On contacting Dell service they informed that motherboard and harddisk are to be changed.Since it was under warranty period they have changed mother board and
harddisk. Immediately after that the display of the laptop failed. Since by that time, warranty period is over I have paid Rs 6000 for rectifying the display issue. (Invoice No. INV-EXCSPL-DELLCIS COCHIN[protected] dated 22.02.2016.They have also provided 3 months warranty for the new monitor.

Vinayachandran R
Mob [protected]

Within 3 months again the display of the laptop failed. The Dell Service refused to rectify the issue free of cost even though it was within the warranty period.(On 14.05.2016)

In this context I wish to inform you that primarily the laptop purchased by me is defective. Within a span of two years I Harddisk, otherboard, monitor etc was damaged. Now you have again demanded an amt of Rs 6000 for rectifying the display issue.
It is my earnest request to you to replace the defective Laptop with a new one.

Sir,
I am parches venue 73740 (Tag no c2ws122) from snapdeal date 04/07/2015. After 10 day sound problem my tab. I call castomer care he disaid replace my tab. After sum day i resived new one tab. After 9 month new tab start a problem (Automatically off and stay logo). I call customer care he sade visit service center. I am visit dell service center kolkata. She sade new tab (Tag no 1f2f222) not sow in your sistam.
Pl halp me
My email: [protected]@gmail.com
Mob:[protected]

Name. Anil agrawal

Postal address: villa #6, gangotri residency, near narayan garden, off gotri - lakshmipura road, vadodra
Gujarat - 390021

Contact no. [protected], [protected]

Mail id: anil. [protected]@sunpharma.com

Service tag (S/n): c76hv32
Express service code : [protected]

Model : dell inspiron15 (5000 series 5558)

Problem: charging is not happening. Possibly problem in charger.

Internal hard disk drive not found to resolve this issue, try to reseat the drive, no bootable devices--strike f1 to retry boot, f2 enter setup menu, f5 enter psa

name b radhakrishna
dr no es52/1
main street
pathanoupada village
tekkali mandalam
naupada r s post
srikakulam dist
andhra pradesh
pin 532212

cell [protected]

cell [protected]
land line[protected]

I have Dell Inspiron N5110 laptop.
I have an issue with laptop display which shows white screen only.
My system is out of warranty now but as per the Dell's policy I can get the replacement support for my system's part if it falls under 90 days replacement policy.

Which means if Some of my system's part is changed and if it gets faulty I can get a replacement for it in 90 days even if the warranty is over.

As I'd got this part after 9th March 2016
I can get the support for the same which is also confirmed by Dell Support.
But now they are denying to support saying Sir system tools are down, they are under maintainance, they are saying me the same from last 10 days
And sometimes they disconnect my call by giving reason of transfering call to senior.

I hope to get the resolution ASAP.

Mai suraj gupta hardoi maine dell ka vostro[protected] ko liya that mere laptop me usb port wifi aur kibord
Ki problem thi uske liye maine complaint ki thi mere yha engineeyar aaya usne laptop kholne me thoda sa damage kar diya maine jab laptop use sahi karne ko diya usne bhi dekha that ki laptop ki display me light a rhi thi aur engineers sham ko 7 bje se raat ke 1.45 money taq part's dalta rha magar mera laptop thik nhi huwa tha uske baad me dusra engineeyar aaya usne usko company ki taraf se 5 part's aaye the usne sirf display cable aur motherhood cheng' kiya magar laptop tab bhi nahi on nhi huwa aur usne sarvis ko in complete ki jgha pe complete or diya aur dell costmar care wale bolte hai mai iske liye call back krunga magar maine call back ka intzar 36 hours tak kiya mera laptop ka sarvis tag no dx9z462

This company desktop first time purchase but i am not satisfy this company .this desktop purchase in 8 day ago but not correct work my all work is pending
My desktop automatic restart after 1 mint this desktop create a big problem pls
repair my desktop urgent base

Date of purchase-09/05/2016

S.N- G1LR9B2
ansh auto mobile
Rajound(kaithal)
136044

The same thing happened again and again:
We gave the laptop, inspiron 14 (3420) in the end of service warranty period with the problem "getting shutdown (Some times cannot turn on without any reason after normal usage" at the end of warranty period (I think after the period was finished) they returned me back my system and they told they changed the almost every part of laptop which includes mother board too. After i got the system back, the frequency of shutdown has monotonically increasing since it got repaired (At that time it was shut downing very hardly but now it increased drastically).

Few days back after normal usage and shutdown, we tried to on the system, but unable to on it. No response from any other device and led.

My concern is, how inefficient the servicing or servicing staff is? This is my second laptop (Previous one is dell studio 15) got repaired in the same way (Cannot turn on after the normal usage) and that both got the same problem after 3~5 months after the warranty finished. I also serviced my both laptops at the end my service period. How come these service technicians are inefficient in the prestige company? Or this is by intentional for non-warranty laptops?


Regards
Sundaraiah g

I have a dell laptop the hard disk of which crashed. I called up dell india and specifically said that i only need the hd of the same make model seagate 500gb st9500423as. The personnel said that the hd is available in their us warehouse and hence it would cost 7000/- alongwith the engineer visit charges. I paid the same and after following up for a month they said the hd was never available and now they would give me a western digital which is available in india. It would no longer cost 7000/- also wd is not as good in performance as seagate. When i cross questioned they said they would not give me wd but get seagate only. But then they sent the engineer with wd again. I denied giving my laptop to the technician. Dell then decided to refund my money back on april 15, 2016.

It's been a month and still the refund is only under process and no transaction reference number. They just loot you into saying they will give you the same product and quote a price of importing the product with duty and later just give you something which is available locally and charge the same. Also refund is slow process and they get to use your money.

Never ever get any services from dell india.

Sir/Madam,


I Rasheed purchased Dell Inspiron 3554 Purchase Date: 25/12/2015 – From Dell Exclusive store thirur . Within a
week of purchase I notice that there is problem with the CD drive, it is not working properly. which I immediately inform to Dell
Exclusive store .


They advise me to contact Dell Customer support. Upon contacting Dell
customer support, bearing patience killing wait, I followed steps as
told by your technician but till the end.but it is not working properly.

Issue with laptop - accidental ingress of water in the keyboard resulting in non functional keyboard.

Visited dell exclusive store Belapur sector-15. Navi mumbai.india

I was asked to come back after 8 days . On the day of my collection of my laptop I found several keys are not working.

I told the store manager mr. Anirudh
What to do next. ?
He exclaimed "what can we do sir. Aapka display aa gaya. Hamara kaam khatam. He said those keys
might have been non functional
before he received the laptop. So he cannot do anything. All this in a very high pitch and rude manner. When I retailiated by saying this behaviour is not acceptable to me and is this how u treat a customer?. He exclaimed you don.t teach me how to tackle a customer. All this while he was pointing fingers and shouting at me. Finally I had to pay him the due fees of Rs 3750 just to get back my laptop.

Current status. 5keys not working.

Isn.t it obligatory on their part to check the keys when their is water in the keyboard.

The point of this complaint is to point out about this horrendous experience. I went to dell just because I did not wanted all this mess.

If need be pls take action against such practices. It only harms the brand.

Ear Sir/Madam,


I Amey Ghatge purchased Dell Inspiron 7000 – (7548) – Purchase Date: 25/12/2015 – From Dell Exclusive store (Dombivli) . Within a
week of purchase I notice that there is problem with the display –
screen flickers intermittently, which I immediately inform to Dell
Exclusive store – Dombivli.


They advise me to contact Dell Customer support. Upon contacting Dell
customer support, bearing patience killing wait, I followed steps as
told by your technician but till the end I have not given any
resolution. Instead I received the strange advice like this laptop is
not designed for software like Adobe Photoshop (being a Professional
Photographer by Profession I used these software and my primary
purpose of purchasing this 7000 series laptop was running these
software only)


I have contacted customer support few more times after that but of no
use. I again contacted your store and called customer support from
there itself and with the help of their technical person Dell
Technical support registered a call and agreed to send their engineer
with Screen for replacement.


Upon your technician’s visit He inspected the laptop and also noticed
and confirmed that there is problem in Laptop. Still he replaced the
screen but issue was not resolve.


When I contacted Dell Customer support and spoke to technician I was
asked to follow all the diagnostics again and came to conclusion that
motherboard could be faulty and they will replace motherboard now.


I was facing problem immediately after purchase of my laptop, I
contacted immediately as per directed by Dell Store, But Dell took 3
months to accept the technical problem and send engineer at my place.

Now it is not at all acceptable that Dell will keep on replacing all
parts of my brand new laptop with no resolution.

I am extremely unsatisfied and frustrated after purchasing Dell Product.

Moreover as A product also Performance is not acceptable and I am very
unsatisfied.

I face problem with Screen colour reproduction also they are not as
required even after this laptop is having top quality 4K Display.

Software I used like Adobe Photoshop does not run smoothly.


I want full refund for this purchase also compensation for the time
and money I lost because of this problems.


Dell Case ID: {SR Number[protected]}

Regards
Amey Ghatge
[protected]
[protected]@gmail.com

Dear sir,

I purchased a dell led 18.5" (E1914h) monitor in hyderabad on 15/04/2015.

There is a black dark mark in the dell monitor display. I'm getting problem while working with this dark black mark in the display.

I am sending images and invoice copy along with this.

Please do the needful asap.

S/n : cn-0657pn-64180-4bj-31yb.

Thanks
G. Vijay bhaskar reddy
# 8-3-729 & 730, 3rd floor,
Yellareddyguda, y r guda,
Near law college,
Hyderabad - 500073.
Contact no: +91 - [protected]
Email - [protected]@gmail.com

I have registered warranty correction request with dell on 1 Feb. I can not use my laptop since last 4 months and can not get it serviced because Dells system does not show correct warranty details.


(Dell Service request No: )

Have talked with official Partner /dealer compuindia 100 times and with Dell 10 times. They are not providing any resolution to the problem

My laptop details are as below :

Order No.[protected]
Order Date - Mar 03, 2015 17:21:01
Service Tag Number - DRN7PY1

Dear sir/ madam,
I am abhimanyu singh sankhla one of dell customer, who is not satisfy with dell service. I purchased dell i3 laptop in your dell exclusive store (Siddh vinayak store, vidyadhar nagar, jaipur, rajasthan.) on 20 november 2015 (Billing name is nisha rawat), with service tag 5nbl632. Is not working properly from 2 months. The battery system not charge properly and charger system is creating problem and some problem genrate. I am distrubed a lot with this presiously, i field complaint to dell (Your) customer care service and tthe executive said that the warrenty has been expired on 19 march 2016. And said laptop warrenty not updated so contact your respective dealer. I know dell default purschase warrenty 1 year given but i am purchaced laptop approx 4 month ago. Therefore i contact the dealer on 26th april 16. And the dealer filed complaint by mail and other process, after that he asked me to wait for 24 hour. But after 2 days again i contact the dealer and checked my warrenty online but still the warrenty has not been updated, there was no response from dell support, and dell executive mr. Ankur. Then again said to me that wait for 7-10 days for procesing was continious. Today is above 15 days there was not response from dell support care and dell excutive, this make me unsatisfied and i was very much distrubed as my work was pending from last 15 days. I am use other people laptop some day, i fell gilt a lot purchased a dell laptop. I am very much puzzeld now. This kind of behaviour is not expected from dell authority. I am continously puzzled with my dealer also but no response at all. I am that much frushated and please reply to this issue or otherwise i sell my laptop, and i will never suggest some one to purchase dell product.

Plz kindly request for you please support for me. And resollve my complaint
Your unsatisfied customer


Abhimanyu singh sankhla
Contact no; +91-[protected],[protected]

I got a replaced system from dell as in my previous they replaced my system and told me that I will get a new system but I got a used system. Second, On the second day when I was using my laptop the WIFI gets disconnected I called dell technical support for help. They logged my complaint on 15th April and after so many attempts they were not successful to resolve my problem. Then they forwarded the case to the Dell high level escalations and they did the same thing that was done earlier by the technical support. Then they told me that we are forwarding this issue to our lab team to resolve this issue please wait for the update. After many days there were no any updates received from there side.Again I called the technical support they told me that your case is being handled by the escalation team they will call you and update me with the solution. Many days passed but they were only telling that please wait for the update. As I was feed up with this they One day I told them that today is the last date resolve my problem or else close my case. Then take take some steps towards my case seriously and told me that Go to some other city and connect to other network then only We can help you other we have to close this case. Its horrible they told me to go to the other city for troubleshooting that was the only resolution they provided to me and closed the case and the problem still exists in my system please help me

Dear sir
I have purchase one dell laptop on 10/08/2014 and provided a cheque of rs1299/- for extra one year complete warantee under back to college offer, but when my laptop gone faulty, dell computers helpdesk is not supporting to resolve the harddisk problem and os not loading problem till date
Sbi cheque no 475637 cleared on 05-sept-2014 amount rs1299/- by rwp associates of dell comphuters
Dell laptop service tag no 8k95hz1
Also emailed the problem several times. Kindly resolve the problem
With regards
Tp sha
Mob.[protected]
Thakur. [protected]@gmail.com

I had buyed dell laptop inspiron 15 3000 series, express service code is [protected] on jan, 16, i had given the warranty for a year.Now my speaker is dead and the dell support is rejecting to provide warranty claim for speaker.They concluding that due to vlc usage it wont cover claim. I have already told them to come and check if they find vlc usage i wont take any warrenty cover.They are just transferring calls and are not coming to conclusion. I have paid 45000 bucks on this laptop and this laptop mousepad, usb port and speaker have stopped working. I want my warranty claim for this laptop.there is no customer satisfaction in this. I want my problem to be fixed or else I want my money refunded.

Dear sirs
We are your regular customer. We have purchased one laptop sl no-3N64P52 from great eastern trading co. On dt-03/05/16. We have face problem to connect blue tooth and wifi.after that we have contact great eastern and from there we come to know that software related to blue tooth and wifi has not been generated by dell co.we have given rs-700/00 to the salesman for all the programme we require. If the company have not generated the software related to wifi and bluetooth than why should company you are launching such false product in market.
As we are your regular customer and faith on all your product but this time we have not experience the same.
Please look into the matter and arrange to do needfull.

Aadarsh chittlangia
M[protected]