DEN Networks Complaints & Reviews

Sir maine ek setup box purchase kiya apne friend se jab mera set up box kharab ho gya tha. Jab maine apne cable operator ko bataya toh usne kaha ki jab tak chale ise chalo uske baad transfer kara lena. Ab after nine month who box purane cable wale ne band kara diya kyuki jab se ye box uske naam se chal rha tha or wahi tax pay kar raha tha. Jab maine apne friend se baat ki toh us purane cable wale ne apne tax amount 1200 rs. Ki dimand ki lekin mera cable operator ne dene se mana kar diya tha jabki cabel wala mujse regularly monthly payment le rha hai. Ab one month se mera box band pada h jab ki maine advance payment ki hui h cable operator ko. Please help me
Arun kumar s/o ompal singh
K-1/1112, shastri nagar meerut
Mob. [protected]
Kumar. [protected]@gmail.com

My set top box is changed second time. Because our cable operator take 2 connection (Den & sea). When the box of den is bad then he changed into sea with new connection. And when sea dish set top box is bad then its changed into den network with new connection. Because of this policies my t. V. Set is also going bad. So many days my t. V. Set is closed and its spoiled.

I am ashu rastogi address mm-122 fl. 304 3rd floor ankur vihar loni ghaziabad (Near krawal nagar, east delhi).

I have den tv network from service operator satish cable at krawal nagar east delhi i already paid amount but they demand unnecessary amount again again and i complained to den tv network but not solve the same.

Also, i inform you that there is one person mr. Arvind cash collection executive and his nature is very wrong against women.

So, i request you to take necessary action immediately.

Regards
Ashu rastogi
Mob:[protected],

I had 2 connections with den, in july when guy came to take the payment i told him i want the second connection disconnected temporarily as i dont have a maid and dont need the other connection, (This guy had been coming to take past pymts as well and took the card number for disconnection). I gave him 1100 cash and he returned 10rs back. The guy said he is not able to get the receipt as there is no network and he will leave the receipt with the guard. I checked with the guard a few times but there was no receipt, i did not get any calls for payment neither did anyone come to take the payment.

On 3rd sept i get a call stating i haven't paid for the second connection. I told them this was disconnected in july itself. I was told the 2nd connection was not disconnected and i need to paid 520/- for july and august, a new guy came this time and took cheque of 520 again took the card number for disconnection and went.

On 21st sept i get a call again from den cable that i havent paid for my primary cable. I told them i had paid cash but they said if you dont have a receipt we cant help you
* i dont understand why did they not contact me for 2 months no call no person coming over to take the paymet
* on 3rd sept when they called they just told me i have only paid for one tv for 3 months (July, aug, sept) and amount pending for the 2nd tv
* when the guy came to collect the money he said pending amount is 520/- (For second tv for july and aug, we will not disconnect the 2nd tv)
*after another 15-20 days they realized the first tv was also not paid for.

I asked them to send the previous guy who used to come, i asked dhirander the second payment guy to send me the number of the previous payment collector, since then dhirander is also not picking the phone, i have called him like 200 times but only the bell keeps ringining.

I called the office about 30-40 times but did not get any help, seniors are always busy or not available, now i have been told the previous payment collector ajeet has left the job.
I did not take the receipt in good faith, but this surely is a practise it seems as i did not get any any phone calls for 2 months, no guy came to collect the money for 2 months and now they have disconnected both the cable connections due to non payment.

I had to pay 520 without using the second connection and informing them in june, and now they are asking for another 1100rs.

Please do not pay cash to these people. This seem to be a well planned thing and practise.

I have spoke to deshraj but no one is ready to listen and just want the payment again after almost 3 months. It is sad and can only happen in our country as there is no law and order and all these malpractices are followed.

From 16 september we could not seen the ndtv india news channel el..in west bengal at the district of hooghly.. Why this is happening.. I wanted to know in details.. Not a single channel has been any kind of disturbing. Except ndtv india. What is happening there.. Is the problem is yours or anything else.. Do tell me.. That.. If there is others kind of problem tell me also..

Dear sir,
We have complained many times to our cable operated about many missing channels like zindagi, discovery, wb, tlc, life ok, star movies action, romedy now, sony pix etc.
This is a humble request to you that please please please please please please please please please please please please please please take some important action regarding our complaint
Thank you

Complaint number is 4504340 registered on dated[protected] follow up no is 4511472 my setup box (Hd) number is [protected]. I have made complaint about three channel not working (Shop
Sj, b4u movies and punjabi tadka). I make a call everyday i didn't got any solution of my problem. I have
Another setup box (Sd) card no.[protected] but these three channels are working on sd setup box. I also
Mailed to [protected]@denonline.in but till now i did not got any reply. Please solve my problem as soon as
Possible

My area cable opertor are not responding for no signal network since from 45 days and he has taken 200 rupees for repair but he has not taken setupbox till now and connection also not disconnecting he has taken starting 1600 rupees for deposit, when i leave the area he told half of amount will give back now he has not giving any deposit amount and repair amount, his name is Basavaraj Saraswathi Godam near jagat circle Kalaburgi now I Request u kindly give another person for operating and refund my deposit amount.

I disappointed with the cable operator misbehavior and services in our area darya ganj (Chandni mahal) location, (7 star cable operator). I called 7 to 8 times in this month regarding payment collection from my home and but every time he replied i will collect the payment within half an hour. I have an call record, every month we were facing the same issue and finally, i cable connection has disconnect. When i have visited to cable operator office for payment deposit. He refused to take payment and said you previous month balance is pending i replied i do not have any balance you can check you records. He was speaking continuously and he did not listen an single word.
Please this is an humble request to you solve this issue

Feel free to contact me.

Thanks & regards
Parvesh
[protected]

Sir,
I am a customer of your broadband service in delhi. I subscribed for this internet connection on 19th august 2017.
From the very next day i am facing internet instaibilty and lesser speed as promised by the service provider. The internet suddenly stops at times and when i registered the complaint, no response was received by me.
I am highly disappointed by your services and i want you to resolve my problem as soon as possible and take a quick action upon it. Otherwise i am going to discontinue this connection and will register a complaint in consumer court if needed.
Amrit saggu
Den user id - si[protected]
1/2343, ram nagar, shahdra,
Old delhi - 110032
Contact no.- [protected]

I am not getting 90% of channel for the past one month. Contacted local operator he will tell will come tomorrow, day after tomorrow. No one came and sort it out for 3 weeks. Then contacted den customer care and they will say someone will call with 24 hours. No one has contacted nor my problem is resolved.

Please take it little serious.

My problem was registered in the number "[removed]"

Dear sir/madam
I am a resident of vp block, maurya enclave, pitampura, delhi-110034. My local cable operator (Runs by the name of royal cable) provides set up box connection of den networks in vp block. He has been charging three hundred and thirty rupees (Rs.330) including all taxes for over two years from us for supreme pack whose actual charge is three hundred and five rupees (Rs.305) including all taxes.in fact, he does not provide us with any bill and not even any valid justification for overcharging.
When i found that he's been overcharging, immediately i lodged a complaint against him at den networks' s customer care on 13th july 2017 and i was assured that stringent action would be taken within 48 hrs. But it has been more than a month and no action has been taken yet.in the meantime, i lodged more complaints regarding the same but no action has been taken yet despite of having the conversation the with a senior executive at customer care of den networks.
Complaint numbers are :
4441398
4489258
4494850

Now i have shifted my place from pitampura to rohini and that cable operator has renounced me to provide the noc. It's been more than a week since i shifted and my setup box is without any connection till now
I hope strict action would be taken by the concerned authorities and i will be provided with noc as soon as possible.
Yours sincerely
Tushar

Hi, we had den tv cable connection pas 10 months, and we deposited amount of 2000 rs, for which they had provided a cable connection with setup box on a monthly rental of 350rs. When i asked to disconnect, cable guy denied giving full deposit amount back!. They took 2000 rs at the time of installation. On aug-2017 asked to disconnect the cable and take the set top box, they denied. They telling give only 500 rs as the return. Den customer care people also not responding properly.

Contact no: [protected]

Please help

Hi,

We are staying at ekta apartments, paschim vihar near jwala heri market new delhi-110063.

We are getting cable services from gandhi star tv network. It's been 2-3 years we are not getting good cable service. Sometimes we had to observe long black out in terms of cable for 20+ days. We reported this to the owner repeatedly but he did not take any action. Last month when we reported this issue again of disturbing cable service, he lashed out at us outragiously and asked us to go to apply for other cable service like tata sky. After that he disconnected our services.
We have always made the payment on time, this behaviour is simply unacceptable and bad.

My request you to return back the den set up box and kindly repay our amount of rs 930 because your service provider disconnected our services and harassed the senior citizens.

Please do the needful

Pfa the pictures

You can reach us on [protected] and neha. [protected]@gmail.com

Dear sir/ ma'am,

Our cable operator (Win cable, sector 4, gurgaon, haryana, india - phone no.[protected] "win cable" is not providing us packages of paid channel form after continuous follow with him from last 2 month (Since june).

He charged on flat amount inr 300/ p. M. & now after gst we suppose to pay inr 354/p. M.

Every time i ask for form they (Win cable) said not implemented at gurgaon, haryana & once implement they will provide form.

Please resolve issue, really appreciate your extended support in this regard.

Looking forward.

Thanks
Shashwat
[protected]
Sector -4, gurgaon, haryana, india
E-mail : shashwat. [protected]@gmail.com

Dear sir/mam
This is to inform you that at our set up box of den, discovery & animal planet channels are not being shown,
These are our most favorite channels, i have complained it to our cable operator but he did not respond, the issue is from last 2-3 months & we are regularly complaining the same to our local operator,
Kindly solve the issue on urgent basis else we will have to switch to some other operators,

Our card no.[protected]
Model:- skyworth 7638
Bouquet i'd:-25064

I look forward towards your quick response,
Such services from local operators are harming the image of den.

Regards
Nehal waris
[protected]

I am getting this issues for last one month and it is very frustating. My modem suddenly stops recieving signals and keep on restarting it self. The up light on the modem start blinking
And i am paying for 20 mbps speen but from last night im getting only 4mbps. I want this issue to be solved at the earliest.
And please if there is any kind of defect in modem kindly replace

Sir,
Today our cable operator in kanpur came to us for the collection of cable charges but i asked him for the reduction of charges as it was published in newspaper so after that he said that newspaper use to print a lot of things all things are not true and after that he cuts down my connection...
Sir plz tell me that reduction of charges are true or not and if the news is true then i request you to do strict proceedings againt him...
Thankyou sir...

I have been a customer of den for the last 4 years never ever have i had so much trouble with the services until two months back where i have been harrassed by my cable operator multiple times. My set top box was not working fine so i complained about the same. The cable man came and took it away from us saying he will be repairing it pretty soon. He came back with the same set top box in half an hour saying that he has repaired it and it costs 300rs total. First of all you cannot repair any set top box in half an hour. Still due to satisfactory services for all these years w trusted the man and paid him rs 300 for th same. After two hours, the settop box started troubling and this time time the frequency was more. Whe we told the cable amn about it agian he said thetrouble is from den network and will continue for next two months. Saying this he left taking rs 600 (300 for repairing + 300 montly fee). Not forgetting to mention that ths guy kept on forcing us to take hd set top box and the trouble will not be there any more. Anyways, after a week the set top box finally gave up and withing a gap of two minutes there was always no signal on our set top box. We called this man again and he refuised to take our call he then send us anothre number asking us to contact a different guy. We called the secnd man teling hime the problem he immediately cam in and looking at the cnnectivity said there is no problem from den it is the set top box that needs to be repaired. Moreover, eh also said no set top box can be repaired in half an hour. Now, saying this he assured us that he would come thenext morning to replace it. We waited fro 48 hours so obviously that is not the next day. When we called boht guys, recognizing our number they refused to pick but somehow we are meant to be smarter and called them from a diferent numvber. Surprisingly they both picked it. Imagine the level of furiousness in my mood. What should have been my reaction to such kind of misbehaviour? I shouted at the top of my voice beacuse i paid for a repair work and monthly fee afor a service that i did not take the entire month. Funny thing happened that their ego was so high that they turned up to my house immediately after i shouted forgetting that they prommised 2 days back of coming soon. The set top box couldnt be repaired and they had to give me a stand by. Today, 24 july 2017, our services have been interrupted saying that we have not paid for it. Now tell me are we still supposed to pay for the service that we have not availed the entire month. Finally i am so fed up that i have made up my mind of leaving den and switiching to tata sky.

User id ag47932801, den boomband is not providing my refund.. Anfter so many times calling and sending mails they dont want to resolve the issue.
They say that they will call me back in half an hour and no call comes from their sde. Theey are now trying to take the money and dont want to return it. Neither they want to add it to the next recharge. I have been complaining about it since 18th july, 2017. And intentionally they raise some other request. First they raised the request of home pick up for the recharge. Then again i complaint then again they raised the same request instead of raising the request for the payment refund. I think this is the worst experience with den services ever. Seems like they will never return my money.
It has been a week and now its out of question for resolving the problem.
Calling them again and again thrice or four times and dropping mail everyday but no response.18th july, 2017 to 24th july, 2017.
This is the worst service i have ever seen and experienced with n number of internet providers.