DEN Networks Complaints & Reviews

Hi all,

I have any den account with you ph no [protected], my internet is not working from the past 1 week i have already registered complain ticket no (cas 582600- y6f8) and requested you to sent tech at my place on saturday as i m only available on saturday and sunday with i was promised, i called your customer care number several time on saturday on number [protected] talked to arif, parul and several reps who put me on hold and never cameback and was dropped after wating on the line for 9 -10 mints.

Now there is a humble request please get me online this weekend or cancel my account.

I requested for relocation my den connection on 26jun ticket no. cas-562634-x3w5
Cas-483769-c4j1. it was closed without any information after i wait again i called den custmoer care and they have said collect the documents and connection will be shifted 24 hour the ticket no cas-545007-s5n2 but no one as done anything on this as well. after that daily called den boomband care to know the status and they have said they forwarded it higher level.


It is very bad customer service and very pathetic experience with company like den boomband. i suffering last 21 days and i hope you know very well internet importance of today life. it's hamper my lots of important work and now i tired for daily call to customer care.

I recharged 11th month plan. kindly refund and disconnect your connection. it is very bad experience.

Regards,
Ashish

I recharged for internet connection from denboomband.com which was paid via there website on 3rd july 2016. prepaid details
Price : 1150
Speed : 5mbps
Validity : 1 month.
The internet stopped working after the second day 5th july. so i raised a complaint which took them more than 5 days to resolve. so i have asked them to extend my expiration by the number of days which were lost because of the fault at their end. so they denied for this provision. then now on 10th the speed degraded from 5mbps to 0.6mbps. which is not supposed to happen. again raised a complaint they again took around 24 hrs to fix. and now again on 12th the internet stopped working.
So initially my complaint with them was technical. which has now evolved to a mental level. i along with my sister have called there service center and customer support more than 100 times in the past 8 days. this company is harassing the consumer by taking money on advance and provides pathetic service.
According to this company a complaint is supposed to be serviced in 24 hrs and only when customer shares a certain code then only the complaint is serviced, if we go by this my internet is yet to be served even for the first complaint.

I have asked them to return my recharge and disconnect the connect.

Please find below complaint number.

1. ca1077642 took more then 100hrs.
2. cg1084033 logged for the latest issue.


Please help me get my money back and they should be penalised so that the same is not repeated to another consumer.

Hi my self kapil sharma, i am install set top box of den network two month back and from last 15 days it pending at your cable operator due to having auto on off issue but till time no response from your team.
My add - flat 758, tower 15, river height apartment, raj nagar extension, ghaziabaad.

When ever i asked to your team they say it will took some time and behave very badly. i am requesting him please provide any alternate coz this is daily need then they say we don't have such policy, once your unit back we will update u

Br/ kapil
[protected]

I paid rs 1380 on 30th june'16 to an executive named varun (mobile no. [protected]) who assured me of the internet connection within 24-48hrs, however it has been 7 days and nobody has yet turned up.

I have spoken on customer care no. [protected] and lodged complaint no. cas-549918n1w7, but despite repeated follow up from my end all my efforts are still in vain.

I am highly dissatisfied with the response from...

On 27/05/2016, i had registered and paid rs.2100 for den broadband. as informed by their collection agent aamir (mob-[protected]), that within 24 hours, it will get connected. but even after the payment and with all the identifications provided, till the 3rd day, no response from the people about connection. i went to their cable office and requested them to cancel my connection on the evening 8 pm 30th may. they gave a number of mahesh ([protected]) and told to get in touch with him, who in turn informed that within 15 days, my payment will be delivered.

When nothing was heard, even after repeated calls to the mr. mahesh, at 17th june, i lodged a complaint with their customer services cp1054856, where i was told that within 10 days, i will get back my cancelled money.

Today is the last day of june, still no resolution.

Need advise for proper escalations or any other methods, if possible.

Regards,
Somjit.

I faced so much connectivity and speed issues on my Wifi and whenever I complaint about it on the helpline numbers the complaint goes to the technical department of my area. Then when he contacts me and ask the issues I'm facing he gives the same reason that main server is down or there are some problems with the main server. And then he himself closes the complaint all on his own without asking my permission. If this keeps on going again and again I'm going to change my network to some other company.

DEN PLEASE WAKE UP AND ALSO GOVERNMENT PLEASE HELP IN AWAKENING DEN .My name is SHUBHAM SONI and i had applied for broadband installation and also paid RS 1375 on 20 may 2016 and after taking money den executive denied that they do not provide services in my area and since that day i am BEGGING FOR MY MONEY and they do not bother to even respond to me i want my money back.Subscription no.is CAF NO.DL0188186

We installed it on 10/6/16. id - PI 43537755 Plan of RS.999
I am getting a speed of only 2 - 3 mbps instead of 20 mbps from last 11 days.

I am not getting any response from the person who installed it.

Result of net speed :-
http://www.speedtest.net/my-result/[protected]

Hope you will look into the matter and solve the inconvenience.

I made a payment of 1150 to den boomband via online account but it shows transaction fail and my balance got deducted from the credit card.
I then called to customer care and they ask for transaction ID.
there was no transaction ID generate so how can I provide it?????
I ask him to share the bank details which clearly mention payment to den but they deny.

I am pissed off and will go to consumer court.
Thank you den for the wonderful service

I had a very unusual and negative experience few days ago due to den networks.Initial 3 months plan finished and i tried to recharge online for a month the 15 gb per month plan. When i logged into the den website, i had written my username and password. The guys who came to install den internet connection had given me my username but not my password. Then i clicked forgot password and entered my email id which was termed invalid. Then i called up customer care and a boy named vikas picked up the call. I explained him the problem. Here is the part which got me really angry and irritated. I asked the boy whether i will have to reset the password or he will send me reset password. He said i will have to reset the password. Then he said he sent me the reset password by mail. I requested him to hold the line for some time till i get that email. He accepted and i did not get an email for 5 minutes. Asked my spell my email id and the spelling of my email id was wrong. Then i told him the spelling of email id and told him to hold the line till i get the mail but again the same, the mail did not come, then i told him another email id and still the mail did not come. Then he said that the mail may come after some time. Apart from all this, he was speaking in an overconfident tone and was giggling lightly while talking like a typical cattle class indian boy and was talking like i have no respect and my business will not affect his salary and commission. He spoke wrong stuff and despite of doing drama in an oversmart stylish tone, he was trying to justify that he was right and after four days i have not received any mail on both my email ids and only received a password reset by him not a link using which i would reset my password as he said to me and that also on my registered mobile number which was correctly registered from the very beginning. Apart from all this i had pressed number 1 for english still i got a hindi speaking oversmart indian boy on the line and the guys who collected the initial payment for installing the connection took all my details but wrote someone elses email id which they did deliberately i think and they registered my email id with incorrect spelling. The substandard staff, disconnected sales, customer care, etc. Teams, enethical and oversmart boys who talk like heroes on the phone with decent, simple, english speaking foreign educated guys like me, your substandard manpower service got me frustrated a few days ago and i thought of reporting this experience to you so that in future gentleman like me do not have to waste their precious time, energy and other resources due to pathetic mistakes including confident drama despite of saying false stuff on phone commited by den staff.

Dear sir/madam,
1. I am a den cables customer for more than two years. I was staying at sector 9, dwarka and have shifted to baird place, delhi cantt in mar 2016.

2. During our stay at dwarka, den cable service was being provided by choudhary cables located at sector 7, dwarka and after shifting, we applied to den cables, arjun vihar to provide us their services.

3. I would like to bring to your kind notice that i have been charged the monthly subscription for apr 2016 by both choudhary cables and den services, arjun vihar, even when i had shifted to delhi cantt in the middle of mar 2016 itself. Choudhary cables has neither refunded us our advance nor the noc even after repeated requests.

4. Further, after shifting to delhi cantt, we applied to den cables, arjun vihar for cable network connection after paying security deposit and monthly subscriptions. It is regretted that the services remained suspended for the entire month of may 2016. It has again been suspended and repeated requests to den cables, arjun vihar and choudhary cables have evoked no favorable response.

5. Kindly look into the matter, lest i move to consumer court to resolve the issue.

For the past four months ndtv (Englsh news channel) and times now channel (No 368 and366 have been shut down for no reason. No response from den networks. Arrogance is alarming. Consumer is deprived of facilities for which he has paid. Den is habitual in terminating transmission. They have always some disputes with channel partners. Pl set the bizarre situation under control or suspend their licence.

U have wrongly and without any just cause, have suspended telecast of chan 366, 368, 244, 239, 238, 238 and many others. Ur kanpur office is not respondening, but passing the buck. You have consistently been in the habit of cheating subscribers. U r in habit of quarrel with channel partners, but consumer shouldnot suffer and dispute could have been resolved in no time or leave my country immediately or else iwill be forced to write to i&b minsitry. Given two days to restore services for which consumers have paid money. And refund excess collection for services not offerred in past four months.

DEN Boom Band Internet service is pathetic. I regret that i chose DEN Internet Services. These guys are really unprofessionals and no is having ownership. It's been more than a week that my internet is not working in the second month of their service. No body is is responding properly and even their engineers are useless to fix the issues. I would never recommend anyone to go with DEN Internet as they are just horrible in providing services.

It was recharged on 11.06.2016.
I am shocked to know that my connection consumed 12gb within 3 days as my past consumption mostly ranges between 20 gb a month.
The representative on phone refused to accept complaint and disconnected my phone at about 12.30-12.45 p.m, dated 14.6.16.
it is not at all possible to consume data at this scale as for 5 hours the connection was not working during this period.
The network is usually being used for 7-8 hours a day only.
I am sure that this scale consumption is not possible and there is some malfunctioning/manipulation.
Please look into this matter and inform back.
Thanks.

Dear Sir,

I am using Den Set up box. From last one month Star Sports 1 is not working. Last time also its coming same problem. But after 15 days its coming same problem. Please kindly solve this problem. As soon as possible. Let me know when i get solved the problem. Cable operator solved the problem but again and again its coming same problem. Please solve the problem.

Mob : [protected]

Our Card Id is :[protected]

Please make toonami channel available on den network in kerala...
Toonami is the most awaiting kids channel for all people in india i have called your customer care and complained about it but still no response. Its a shame on den network. So please make toonami on den in kerala

We know that toonami is available on den network in mumbai, maharashtra etc but still not available in kerala

I have got installed 1 set top boxes `den digital` from my cable operator of pallavpuram sun city colony (Ph-[protected]), at my house no 49 sun city roorkee road meerut-250001 about few year back as he promised will provide us best service in future and he will be responsible for replacing the same free of charge in case they do not work properly.


Now, my set top box is not working properly for the last about 2 week, the local cable operator is not responding at his customer care number after trying to contact in several time then i have complaint my problem at den cable customer care they said that problem will be solved with in the 48 hours and one of the person came at my and took the cable box for replacement i have waited enough time but the box is not replaced and there is no information provided from den cable as well as local cable operator i tried to asked about the situation from the local cable operator he used the abusive language over phone is this the way how to deal with the customer problem?? No action is taken to solve the problem and in this regard i have made several telephonic complaints to my cable operator to resume the service but till date no action has been taken and due to this kind of behaviour on his part we are not able to see any tv programme. I want to return this stb and want operator to refund my money back.


I, therefore, request you to take action against the cable operator and den digital in terms of guidelines prescribed for them.
Please tell if you require any additional information from my side.

Thanks and regards
J. P sharma
(Nitish. [protected]@gmail.com)
M: [protected]
Address: ho no 49 sun city roorkee road meerut 250001.

Sir,
My cable windup from 23 days and i told to local cable opertor about the problem but he didnot resolve that problem till now. I called my times with phone but always said I will sought the problem. My cable operator number is [protected]. I also complaint on den cable toll free number but not satisfactory replied they also could not solve the problem. Please give me some solution. If you provide me any manger, General manager mobile number of den cable network company plz give. I'll talk in this matter.
Manoj kumar
arjun nagar Agra-282001
[protected]