DEN Networks Complaints & Reviews

Hello,

I was using broadband connection of Den Boomband (http://www.denboomband.com/). I have put a broadband connection shifting request on April 02, 2016.

My old address was:
25A, 3rd Floor, Pocket 2 Mayur Vihar Phase 3 New Delhi - 110096

My new address is:
29O, 3rd Floor, Pocket 2 Mayur Vihar Phase 3 New Delhi - 110096

They said the shifting will take 3 to 5...

Dear sir/ma'm
I have taken den boomband internet connection with 3months package and i have registered alot of complaints for same problem ever that internet is not working and today, i am feeling i have lost my money because half of the month net is not worked so how can i take advantage of internet.
I request you please give me a compensation for that and improve your service asap.
Still, my internet is not working...

Sir,
i mr. gaurav kumar singh with complaint number PG[protected] wants to inform you that i complaint about my false money transaction to customer care on 2nd april 2016 and now i have been asked to submit my mail online. so i am doing... it has been long time of my problem submitted. iam a student so i request you to resolve my issue as soon as possible.
with regars,
gaurav kumar singh...

Dear,
I am fed up with services from cable operator of your reputed company .I am regularly calling and ask for coming to repair set to box or wire fault if any but no body giving proper response due to this i could not able to enjoy my tvs program from last 3 days.So you are reheated to handle this situation and do the needful or i have to switch the brand if this kind of services will be provided....

These people literally harass the consumer once you have paid them money. There customer center people are so rude, they will cut your call and not solve query and talk rudely.
My connection was started after several calls but wiring is still half way since a month. Now the person never picks up my call and the call center people call me only to remind for payment and when i tell them about wiring issue they either cut my phone or...

The cable tv operator associated with DEN here does not attend phone call while the cable is gone. The person named Govinda who is associated with DEN for this circle keeps his cellphone off . Even while his phone is on he does not adresses the complaint .For instance, the cable is non-functional for last 48 hourshereand the man haskept his cellphone off. while his phone was on, he ignored to attend the phone call. kindly look into this problem...

Hi,

I have been using den boomband from last 4-5 monts and as far as their services are concerned it's worst. I have shifted my home in same sector in vasundhara ghaziabad. I shifted on 1st april and made a request to shift my connection on urgent basis and they told me it will take maximum of 3-5 days but as yiu r requesting it on urgent basis so we will do it before that.

from them i have been calling them...

Facing frequent internet disconnections since few weeks..What frustrates even more is that one cannot even know what's the problem as it takes enormous time and patience to reach their customer service. Their customer service will make you listen to music instead of attending calls..so one ends up without internet and a low talktime balance after paying for monthly internet rentals....

I am residing in shipra suncity indirapuram, i bought a den boomband connection from a sales guy first he told me that the router will be connected the next day after payment then i was told that it takes 48 hrs to service, then i was told routers are not available after 4 days that sales guy gave me a day that on this day your router will be configured but instead of it he gave me a number and says talk at this number to technician who was...

Hi i hv been using Den cable for almost 5 years, however this was my first time where i have recieved such an irresponsive and unacceptable customer service. Today i called Den CS as to check why cable is not active on my TV the agent who attended my call said due to non-payment the cable is not dere.. I advised him that i already made a payment... Then he transferred my call to his supervisor named Dheeraj Kumar, i believe these calls are...

Since last two weeks customer care number is changed from the toll free to paid number. Most of the time we call on it, it says this number is presently busy. And by chance if we get connected it makes us wait for at least 20 minutes to talk with customer care guy and in this period our phone balance is going down because of that unnecessary waiting.
Apart from this internet service is down for atleast 5 days out of 30 days in a month....

I got my connection on 26th march 2016. I am very undatisfied by the speed and range of the modem.The range of the mosem is only 5 metres that i cannot acess it in another room of my house. I asked them to either change the modem or disconnect my connection. I filed many complaints till now but no one came to resolve it . And i get the messege that your query has been resolved. How can they solve the query without visiting my place. This...

Dear Team,

We have apply new Wi-fi connection last 2 days but there is no any response we have received only call but no any sale executive come in my address and i already share the detail in online and i have received call and share the detail for 2 and 3 time no any response please find the number detail i have received the call on this number :[protected] and Mr-Sanjay and Ms Neha executive call me on this number again...

I had been using den boomband for about an year (In 2015) and then i had to relocate.
I contacted o move my connection to my new location (Daryaganj, new delhi -110002) and i was told that it is not available at that location.
The customer support also told me that i need not do anything to end the connection and it would be ended and router and modem will be collected.
However, no further communication was made from...

The problem is that I had installed this den connection on 24 Nov and the person from den who came to money is Mr ajeet Kumar phone number[protected] who promised us that we would get 3 months and 1 month free so we paid for 3 months together ₹4466.and then in Feb when our connection for 3 months was over it was time for activation of the free month. Now Mr ajeet Kumar said if company is not giving what's my fault. So I complained to...

Hi,

On 19th March 2016 At the time of booking Den Boomband Sales Executive told me that Den is available at my residence, so i paid 2577 as 3 months advance rent. I wait for 2 days when nobody called me for installation, i called the helpline number, technician told me that Den boomband Service is not available in my area, so i asked for refund, i registered a complaint for refund on 22nd March 2016 with complaint no. IS921400,...

It got installed on 22 March 2016 around 3 PM. I tried to use it around 9 PM But it stopped working just in 5 mins. Since then I am contacting the 1800 helpdesk and local Durgapuri Helpdesk. They are all responding and raising complaints but no action yet.
Laptop was able to connect to Router but still get no Internet message. Bad time I paid for 6 months!!!
I can be contacted at [protected]...

WIFI of my home was properly working till 19th March, 2016 Morning, but one of a Executive of Den Internet came in the evening to change any IP and had done something with Wifi Router and it becomes disconnected.He left by saying that it will start working within an hour on 19th.

We have waited for 19th, But it didn't start, and I complained him for same.On 20th March evening some other Den guy came and he also left with the...

Company has promised to offer 5 MBPS till 50 GB, however we are receiving the speed in KBPS instead of MPBS. Contacted customer through social media facebook, they assured to look into at the earliest. However no response from the company till now, , tried calling Engineer who installed the machine, He is also not responding the calls. Never seen such unprofessional services from any of the company....

On dated[protected] I had placed a request for a new connection with Den Boomband. I was promised a new connection within 8 working hours. I paid them a total amount of Rs. 3435/-. After hearing nothing from them for about two days, I again requested them to get the new connection done. After waiting for another 5 days I called Mr. Viraj Kumar (representative) who asked me to contact Mr. Vaibhav Jain. When I called Mr. Vaibhav Jain he made...