DEN Networks Complaints & Reviews

Dear sir,
I got den boomband connection around 6 months ago, it worked very well for 2-3 months but after that frequent disconnections and low speed issue is a regular problem. Whenever i register a complaint they give me a ticket number and without taking any action, they just close the ticket. I have a 5 mbps plan but speed is not even 250 kbps, i can't even watch vidoes at 144p on youtube. A file of 10 mb takes at least 25 mins to download. Most of the time reason for disconnection is "technical upgradation in your area". Their service is very poor. They are cheating the customers and burning a hole in their pocket. One of my friend has just got a new connection in my area. He is getting very good services. If their is a problem in area, how he would get good services it's just because he is a new customer so it is their basic fundamental to trap the customer and then do whatever they want to do and internet has become a very basic need for all the works. Please get the issue resolved.

My complaint tickets are
Cas 422565 t1p3
Cas 431939 h9x7
User id - a_97920

Aditya aggarwal

Den newly set up box not working so many times complaint has been done to cable operator.
Responding very bad and behaving vry irresponsible doing loose talk.
I am complaining since 5 to 7 days no has come.
Kindly do the need full now they have taken set up box but not responding after that alos not provinding replacement for the same
Area
Rajender nagar
Bareilly
Operater name - inderjeet
Ph [protected]

Dear sir,

My internet is not working from the past one week. I have registered the complaint and now they gave me another complaint number.

They have closed the complaint without taking any action against it.
My complaint numbers are
Cas-418787c8q5
Cas-406565f4y0

Hope someone from den would take it seriously and sought out this issue.

Regards
Arjun rajputbr...

I got this plan one month ago in the mid period my broadband got suspended. I found out that it was there was some billing problem. My agent might now have submitted money that we gave him. I could not use my net for 5 days then that prpblem was reaolved but after that my plan got expired before the actual date. I think they are couting from the day i booked for demo but that is wrong becuz after demo i did not booked the broadband for 3 days so how can they do this now my agent neeraj has got his phone swirched off and other officials of den just say that they will do something. But they dont i have been constantly trying for 6 days but they are just not doing anything now i think all of them are fraud.

Sir,
The payment was picked up from my residence on 13th may 2016
And the boy who picked the payment was in den boomband dress
And he collect the payment and said that tha stauts/ reciept of payment will be updated with in 2 hours
So till today the status has not been updated
And due to all this on 14may 2016 night
My connection has also been discontinued by den boomband
And from last two days am complaing about my connection and payment update
There is no response which help me to resolve my issue .
Plz its a request due to dis i am suffering loss in business due to internet problem
Plzzz resolve this issue as fast as possible

User id - ATUBAN_51814

I am Akshay Sharma from Mansarovar park shahdara . I am using your internet network from last 1 months it's not working properly from the 1st day . I complaint to my provider but they are doing nothing for it. They just pick my call once note down my complaint after that they stop picking up my calls. Goodwill of your company is getting down . If you can pay back my money I'll go for some other network. I called twice to customer care also they are not even ready to file my complaint they said there is some technical issues we can't file your complaint I had words with vinod Kumar.
Please do something for your customer I am totally disappointed with this kind of behavior. I have never seen such things in my life I used airtel even mtnl they never did anything like your company is doing.
Please give me the email Id or phone no. Of any authority who is willing and concern to help their customers.

Hello sir,

This to inform you that i am a user of DEN cable network, i am facing technical no signal issue from last 2 months, our local cable operator dosen't receive calls, and when i call customer care to check status of my complaint they said that your complaint is closed,
My complaint is colsed without solving my problem and without informing me.

My Registered mobile number is [protected]

Request you to look into it.

Thanks and regards

Yogesh B Pagare

My id is P_81424 and registered no.is [protected]...since last 4 days my wifi connection is lost...Atleast 15-20 times i have complained about the problem...no engineer visited till now...no response has been given from local office of den boomband...Ur workers behave like they are selling vegetables and by providing the connection they have obliged us for whole of my life...come on...r u kidding me...i have never ever seen such a bad response from any of the presigious company which is providing its services in 13 states of india...customer ki kuch to value rakho...

Please can any one help in getting my money back from these cheater company i have paid 3 months payment for a new connection, however no action taken so far. I have raised 4 complaint so far was informed that it will be done in 24 hours however no success as of now. Please help.
I have paid for new connection on 23 april.
Everytime when i call customer care they informed me that they have message updated that i have denied for installation. I dont understand a simple logic if ididnt wanted connection why i would waste my hard earn money (Rs2580). Pay tehm for new connection.
I hope it get resolved soon.

I am facing worst connection connectivity in ghaziabad (Shalimar garden, sahibabad).

Every time i call at den network boomband system, they always said that there is technical problem in your area but not providing any solutions for problem and they are definitely not sure that you will not get that problem in connectivity again. And i am facing problem again and again.

I was able to used den internet only 20-22 days properly due to every day there is technical problem.

Even customer care is not bad is very very bad (Worst) service, they always take your complaint but you will not get any response. I have registered a lot of complaints to customer care number for 15 days but unfortunately they also failed to resolve my issue.

So, very bad experience with den broadband, need to resolve this or give my money back.

User id – ga59815191
Name – tushar garg (Shalimar garden, ghaziabad)
Registered contact number – [protected]

Worst & fraud den boomband.
After 3 months my overall experienced was worst service of den boomband, there is 2 reason behind of that, which is
1) they offered me 15 days extra free if we paid for 3months in advance (But never get this offer)
2) in 3 months, i was able to used den internet only 20-25 days properly due to every day there is technical problem.
Even customer care is not bad is very very bad (Worst) service, they always take your complaint but you will not get any response. I have registered a lot of complaints to customer care number for 15 days free internet offered then i give the request to nodal officer but unfortunately they also failed to resolve my issue.
I think they are giving the attractive offer like if we pay for 3 month they cann't charge for installation and plan is good but after 10-15 days your problem journey will start.
So, never try den boomband otherwise and if anyone doubt so note my detail and call to customer care number and check the status of my complaint or call me directly for any assistance.
User id - m_160015
Name - mukesh verma

Your represetative are frauds.
I filed a request for a new connection and he came the same day andafter completing formalities he took money and said my connection will be set up the next day.
Next day no one showed up and when i called they switvhed off thier phone.
Even the senior was not answering.
I have thier contact nos. Too
Agent-[protected]
Senior-[protected]
I want a refund or an immediate response.
Your company is a fraud.
Terrible customer service
Zero customer's faith
I am literally fed up.

Dear Team,

I got a new wi-fi connection from Den Networks. The connection is not working properly. I made complaints more than 3 times. Every time technician visited and made some make shift arrangement to run the connection and net is getting disconnect after some time. This exercise is repeated more than three times already and i am totally frustrated by making complaints every day. Now I want to remove this connection and refund of my paid amount of INR 2578/=.
But I am not getting any positive response from the company. This Amount is prepaid for next 3 Months.

Please Help
Meenakshi

Den boomband an organization of cheaters, fraudsters and liars.
Do not awatse your precious time and money on such company.
They would make you fool and waste your time and money.
Complaint raised via customer care yeterday today message recived that complaint resolved though no action taken so far.
I would request team please take some action against these fraudsters...

We have installed a den set top box from a local cable operator today i.E 1st may 2016 operator said it'll get activated after two hrs but since he had installed it my stb is showing security problem with error code 11 and i'm trying to connect that cable provider he's not answering the call..And on top of that he took 2000 rs for den's standard stb
Cable provider's name: sai vision
Contact: [protected]/[protected]
Location: kalamboli, navi mumbai
Den must impose some strict actions on such unprofessional cable service providers
This sai vision cable service is sheer fraud
Need refund as it doesn't seem anyone going to assist us on our issue

I have just now took this Den boom and connection with registered number [protected].
First the connection took 3 days to install when I have been promised to to get it install in 24 hours. After that I got call to update u about network I informed that lady that i haven't started using it on continuous basis can't give the feedback.
Today for the first time I used for the whole day and it worked for only 2 -3 hours . Since after my net is not working in both wifi and lab connection . I called Mr PANKAJ Kumar whose number has been provided for any problem at [protected]. He is give fake promises . Will be coming in two hour or half an hour etc.
Thn I called your customer care before I complained about MrPANKAJ Kumar or anyone o got another information that since I have paid from cheque where the fact is I have paid cash you have disconnect my services from your end.

I am wondering if i got the right services or got stuck with unprofessionals. Please resolve the problem from your end or else I will give all the information at consumer forum.


Complaint number-CD978000

Thanks and regards
Kavita
Sent from my iPhone

ME 18224720 :
I have installed broadband connection from Den Boomband around 15 March: it was 100GB per month and speed is 20 Mbps. I paid for 3 months in advance around RS 5600.
When they fixed and I checked the speed it was only 8 Mbps. I complainted them. But they did not rectified. I waited another day and complaints again. They did nothing, then I asked to remove this connection. They took very fast action and removed my connection. But till then they have not refunded my money, I send many mail, yesterday they have responded to my mail and told me that they can't refund because this is prepaid connection.
They did not give me what they promised.
I have not used they services. How they can take my money.
Kindly help.
Regards
mehta.[protected]@gmail.com

Dear Sir Account ID: ARUN_391. Rs. 6412/- has been paid on 27.11.2015 vide cheque no 468363 towards re-activation of account. It has been told by executive that by paying subscription for 6 months and you will get 6 months extra (total 12 months subscription will be given) and I also received a mail from them on the same vide email dated Fri, Nov 20, 2015 at 6:08 PM. but my
DEN A/C show only 6 months subscription. My plan should expire on 25 May, 16. Kindly provide me with the required support.

I would like to raise the serious concern against the fraud and scam done by Den Boomband company.

on 23rd april, 2016 around 2 pm received the call from Den Boomband executive to renew my internet connection, he was offering 3 plus 2 months free scheme at 2577 rs ( 5 MBPS 15 GB data )

He send someone to pick up the cash payment of same amount by around 6 pm.

later on i received the call from another executive stating that someone has made the fraud.

Now Den boomband is Denying to provide me services,
since being a customer i have made the payment to DEN boomband executive as i have also checked his ID card from the company.
I also have the cash payment receipt from Den boomband ( as attached )

my customer ID Id- VE23911008

Please take the required action against the company.

I just shif my address, regarding this i made a call to cutomer care so that officially installation would be on my current address

but, this den broadband company send their executive after 5 days of calling for collecting documents and that executive collected a payment of 686 rupees from me. and he said that your installation of wiring will be steup in coming 30 minutes but till 48 hours passed out there is no installation is setuped.
when i call that executive who come to collect my document and said that installation is one in comin 30 minutes even not pickup call after taking my hard core money.
and when i call to customer care they always said one statement only that executive come in 24 hours but right now 48 hours are going to pass out.

now i want to fire complaint against that irresponsible and dishonest executive name RAVI KUMAR and his mobile no. is [protected]

SIR I JUST WANT A JUSTICE TO GET A CONNECTION OR TO GET MY HARD CORE MONEY FROM THIS FRAUDSTERS.

MY ACCOUNT USER ID IS RACHIT_JINDAL
MY MAIL ID IS [protected]@GMAIL.COM