| Address: New Delhi, Delhi, 110032 |
| Website: www.denboomband.com |
I am availing the den-boomband facility vide user name SAR_65389 with registered mobile no. [protected]. Since I got the connection I was experiencing frequent down times and unstable connection. Then my internet suddenly went off for straight 25 days.
I waited for these first 2 days after which I complained to the customer care. A technician came and looked up the modem and cable wiring and he told me that my line of connection is connected through other local provider of DEN and not by the one who gives connection to houses in my vicinity (whose connection works completely fine). My connection serviced by local franchisee does not have his own network in my area. He did something but the problem did not solve then he told me that 'maintenance team' will visit my home some days after, but they, too, could not solve the issue. They then forwarded the complaint to nowhere.
I have written almost 15 emails to the customer care and nodal officer, called them on phone several times and the just say "we will look into this, we will call you later", talk such that they really regret my problem but they do nothing! Nothing! I disconnected MTNL due to DEN connection but it turns out they are much worse than MTNL, there is no customer support. If this issue is not solved in short time or my money refunded I'll have no other option but to take the legal course.
DEN Networks customer support has been notified about the posted complaint.
About signal not found
We are not able to watch TV channel since last 2 days. Cable operator and customer care both are not picked the phone. Where we have to complain ?