| Address: Ahmedabad, Gujarat |
Note: Forwarded message attached
-- Original Message --
From: "Maulik Doshi"[protected]@rediffmail.com
To: [protected]@denabank.co.in
Cc: [protected]@DENABANK.CO.IN, zo.[protected]@denabank.co.in
Subject: Re: Locker Acess Denied
Maulik R. Doshi
General Manager - Production
TRANSERVE DISC TECHNOLOGIES LIMITED.
Lagos, NIGERIA.
+[protected], +[protected].
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Know More >Dear Mr. Bura,
Good day.
With reference to your under mail, instructing your respective offices to resolve the matter, I have not received any communication on the subject.
As much as we have tried to proceed in most ethical manner, our efforts have been discouraged.
Please find attached NOTICE from our Advocate.
Hard copy has been send through Registered AD.
By the grace of God I am blessed with opportunity to manage corporate house.
When any non-confirming or non-compliance is reported, we initiate two processes, one to establish lapses of individual in the system or failure of entire system & secondly to rule the resolution in the best possible interest of the customer, we do no need more than 24 hours to arrive at best possible resolutions.
But it seems that your Bank has different policy on the subject, which to me is governed at the detriment of the customers.
Insensitivity on the subject leaves room for any number of assumptions, criminal conspiracy & destruction of evidence cannot be ruled out.
If your Bank has choose to make it a war against me, kindly note that I am prepared to make it purpose of my life to bring all involved criminal conspirators to justice.
God Bless you ALL!
Regards,
On Thu, 16 Oct 2014 14:51:23 +0530 "Customer Service Cell, HO, Mumbai" <[protected]@denabank.co.in> wrote
>
Dear Sir/Madam
We acknowledge the receipt of your under mentioned email.
We are examining the issue raised by you.
Thank you
Sandeep Bura
Customer Service Cell
Head Office, Mumbai
CC: Branch Maninagar(East) Branch, Ahmedabad Region; Zonal Office Ahmedabad : To resolve the issue and reply to the customer under advice to us.
From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: 16 October 2014 00:06
To: Customer Service Cell, HO, Mumbai
Cc: Zonal Office Ahmedabad; Maninagar(East) Branch, Ahmedabad Region; [protected]@rediffmail.com
Subject: Locker Acess Denied
Dear Sir/Madam,
Good day.
My name is Maulik Rameshchandra Doshi.
Son of late Rameshchandra Manshukhlal Doshi & Hansaben Rameshchandra Doshi.
I am joint account holder with my late parents in your branch of Maninagar - East, Ahmedabad, Gujarat.
Savings Account No.[protected].
Locker No. 360.
I was in your above mentioned branch on[protected] in between 10:30 to 11:30, to operate locker no. 360.
Mr. A. K. Maurya, Chief Manager of the branch had declined my request to access the locker.
He along with his assistant had pulled out the history file of the locker no.360 that had following documents:
A) Specimen card with names of my father, Rameshchandra Mansukhlal Doshi and Hansaben Rea\meshchandra Doshi.
B) Application letter of my father, Rameschandra Mansukhlal Doshi, dated[protected], requesting the then branch manager to add name of my married sister, Falguni Amarkumar Shah in the locker account.
C) Specimen card with names & photographs of my mother, Hansaben Rameshchandra Doshi and my married sister Falguni Amarkumar Shah.
D) Application letter of my mother, Hansaben Rameshchandra Doshi dated[protected], requesting the then branch manager to cancel my late father's name, cancel my sister's name & thereby add my name in the locker account.
E) Death certificate of my late father, he had passed away on[protected].
F) Specimen card with my name along with my mother's name (my passport photograph on the card is w/o moustache).
My observations on banks position not to allow me to access the locker is as under:
A) My father had passed away on[protected], his application to add my married sister's name was dated[protected], i.e. after three days of my father's death.
B) Mr. Maurya did acknowledged that the specimen signature and the signature on the application did not matched.
C) This indicates that the beneficiary of the application, i.e. my married sister Falguni Amarkumar Shah had forged signatures of my late father to introduce her name into the locker account.
D) When my mother had made an application to cancel my married sister's name along with my late father's name it was submitted with death certificate of my later father. While the same application was used to add my name into the locker, leaving myself & my
mother the only owners of this locker.
My Questions to Bank:
1. Why did then bank failed to verify the specimen signature with the signatures in the application dated[protected].
2. Why did then bank not asked for the locker holders to come in person & give signature, i.e. SOP.
3. When the request of my mother dated[protected] was submitted with the death certificate of my late father, why did bank once again failed to arrest the forged addition of name of my sister in the locker account.
4. My specimen card was prepared in 2009 & that means my mother's application to cancel names of my married sister & late father was accepted.
5. Since 2009 till date I have never been served with any intimation from bank about any such issue that my mother's request has been declined or rejected.
6. So then why I was declined access to my locker on[protected].
My expectations:
1) To have clear answers on all the questions raised above.
2) Based on forged signatures done on behalf of a my father, Falguni Amarkumar Shah's name must be deleted from the locker account.
3) The final application of my mother dated[protected] must be uphold & nominate myself as the sole owner of the locker.
4) I must be allowed to access the locker & Bank shall cooperate in clearing all other accounts & FD.
I am an professional but for now I am stranded on the issues caused due to ignorance or carelessness of your bank, which I do not deserve.
I here by humbly request Bank to respond my mail COB,[protected] & resolve the matter before COB[protected].
Or I may be left with no other choice than to proceed legally.
Maulik Rameshchandra Doshi.
33/B, Madhukunj Society,
Bh. Kasiviswanath Temple,
Maninagsar -East,
Ahmedabad - 380008
