DHL Express India Complaints & Reviews

We are book a packing 24 aug 2017 and the aw billl no,[protected] on monday my buyer inform me the packet in delhi custom. Yesterday i call customer care sweeta two time she said you will receive in one hour call back but nothing and today three time talk with sweeta but no result they can't give me any detail regading the my parcel. Why it's stuck in delhi custom. Cell no. [protected] and e-mail [protected]@gmail.com...

I need know why is dhl the only courier company that charges customs duty on any parcel ordered on amazon or any other retail shopping site, i receive parcels thru aramex, fedex even speedpost and none of them have charged me a penny ever for customs duty for the very same merchandise which comes thru dhl... Its seems indian customs charge duty only to dhl which is quite unfortunate, never again in the future will i ever use dhl for inbound...

I ordered a used goods in ebay worth rs 2000 only and it is used item. Showing this reason they are charging me cargo category and showing all bla bla terms and conditions just to loot huge amount.

Today i got mail saying i am liable to pay 5000 per day for 3 days then 10000 per day afterwards. What is it?

Iam a normal salaried person for me such a looting mail makes me so nervous and feeling alone, how to tackle...

This is happened to me recently. I ordered a bluetooth chip worth $59.99+ $10 shipping on 7th aug and it was shipped from slovenia. When dhl package arrived they charged me rs 2845 including rs 1000 as their storage and handling charges. When i asked dhl about these two charges they said whenever any shipment comes from outside of india needs to be stored at custom facility until kyc documents are received from the customer. The fact is,...

I sent a consignement no.[protected] dt.[protected] through bmc chowk branch jalandhar city. The weight was 30 kg and the rate for shipment was given to me rs 465 / kg. The total amount was charged rs24140.
When reached my home, it was calculated rs-805/kg
So it was done fraud with me all the office is under cctv cameras. Ther will be all the recording which will give all proof.

Please give justice for over charging...

Please note that we have imported 6 sample items (Water filter + ionizers) from kora. The shipment arrived by air (Awb: [protected]) on 10th june and we were first notified via email on 12th june by dhl clearance agent hari.

We responded within 24 hours with required details and also soon provided a cepa (Comprehensive economic partnership agreement) document procured from ministry of kora. This went on for a month and we provided...

One packet booked from thailand to india (Varanasi-up) on 01st august 2017, i have received mail/call regarding kyc compliance for custom clearance. When i am login your www.Dhlindia-kyc.Com, it is showing that kyc document is already loaded and approved, but i have received again and again mail/call regarding kyc compliance and waiting for my packet. Today when i call customer care i have explained that your kyc has expired (Earlier way...

Dear sir / madam i have been getting looted in day time, the dhl customs is charging me 10 times the heavier cost of the actual amount of the product. I would like you to look in to this matter and solve the issue images attached below as proof the parcel can be even opened and seen for the verification purpose those are just wires costing 5$ for which they are asking me to pay 10 times more of the cost. Tracking number ([protected])
br...

Dear sir,
I had sent my personal belongings with dhl from lebanon to india. The same stuff was sent by the same dhl company without any issues. However now they are asking fir unauthorised charges and the person incharge mr. Kapil seth is not willing to give anything in writing about the same. I had personally visited their office near t3 terminal at n delhi airport and met ms jivika n mr jeet pandey who checked all my documents and...

We have handed over a shipment for saudi arabia on 12th july to your pune branch dealing with your employee mobile no. [protected].
According to this employee we have made a mistake choosing dhl as any other courier agency would have been able to deliver this consignment much faster. Also according to him his superiors are available only after 14.00 hrs every day.
Since the 12th of july he has been asking for documents from our...

This is to inform about dhl express india. I strongly recommend not to order packages from dhl. They are terrible in customs clearance and once the customs has been cleared they'll charged 500rs has handling fee plus charged you custom duties and other taxes without any documents from customs. They'll just give you a copy of invoice of dhl which you can find as irrelevant. I tried to scanned the barcode printed on the invoice which showed...

I ordered from china on 20/6/2017. I was informed by dhl on 6/7/2017 that it would take 24 hours for clearance. Day after day dhl held up my package requesting more documents from me. The receipt of payment, proforma invoice and the contract was sent and still they refused to clear. Cost of goods:$ 38+ shipping $54 =$89 but today i am asked another $2923 ($45) additional.
This is absolutely absurd and unethical business practice.br...

This guy doesn't know how to talk english and puts up a fake accent while talking making it really hard for me to understand and tries to dominate the conversation where i'm actually requesting by calling back to get my stuff from them which they are holding since 30 days. I was really patient with this guy because i had to recover my stuff, but now once i've got it, i'd like to share my experience. This # says not to...

I had a parcel consigned to me in bangaluru by i herb aw bill no, [protected], consignee name nari panjwani & i was asked to upload my passport which states my name as panjwani but, the first name mentioned is narain which in my community is synonym to nari, the address of the consignee as per aw bill & passport is same. Despite this i was asked to file an affidavit saying that nari & narain are the same animal. I do not have a problem getting...

Iam a. S. Naveena working in the company called ark electronic motion controls pvt ltd as (Executive logistics). We are regular customer in your service. We do export/import through your services.

As well as we are a account holder in your service. Our account no: is

Inbound outbound
Apc [protected] [protected]
Aemc [protected] [protected]

Our gstin number is
Aemc: 32aagca5150n1zpbr...

Dear sir,

My shipment id is [protected]. Delivery address is chamkaur sahib-140112 and delivery date is 10th july. Today my wife got a call from dhl chandigarh asking for additional delivery charges of 3479 rs and to collect the shipment from chandigarh away 50 km from delivery address. All shiping charges was included during purchase.

This medicine is very urgent for my kid and i want it to be delivered as scheduled.br...

I order for some sample from tabletennis11 .com they sent paid order. But they charged 1729/- after duty they charged bonded storage 500/- + 500/- handling fee + igst on that 180/- i asked for send me custom charges slip by email at [protected] on dhl customer care before three days she told me that it was approx 1000 somthing but up to now she did not sent any email. 5.7.17 morning i receive call from blue dart dhl office at cantt they told...

Am purchasing an item of 500pounds from london and am asked to pay 18, 500 rupees for custom clearance, isnt that wrong???

Why do i have to pay such huge fee???

Customs duty 14, 935.00
Education cess 448.00
Additional customs duty 2, 322.00
Bonded storage 500.00
Handling fee 500.00
Service tax 14% 140.00
Swachh bharat cess 5.00
Krishi kalyan cess 5.00
Total:inr...

Do not ever use dhl. All the staffs are trained to delay the goods at customs so that you end up paying hefty charges. More than courier they make money from that. I'm not the only person saying it, check this reviews https://www.consumercomplaints.in/dhl-express-india-b114233
https://www.consumeraffairs.com/delivery/dhl.html
I consider mysel[censored]nlucky because first time i used international courier service and paid huge penalties...

Mera air way bill no [protected] hai app ki service sahi nahi aur jo cost app lete ho 3335/- wo amount ke hisab se app ki service nahi hai ek sms tak ki facilty bhi nahi hai app ki aj kal bus ticket bhi book kiye to sms atta hai app ko sharm aa ni cahiye aur mera courier belgaum se banglore aur ab banglore se uae fir uae se ksa jaye ga direct ksa nahi ja sakta agar jata to jaldi milta paisa to fast ka lete ho aur service thereed class very...