DHL Express India Complaints & Reviews

Hello madam,
I would like to share my experience with your services. My first option among courier services is dhl as my preferences. Recently we have packed 67 kgs of weight parcel to paris, including old clothes, home decors, snacks, pickles, mixis and some decorative brass items, before we dispatch i have got cleared all the formalities and i showed bills as well. Dispatched on (04/09/2018) after one week struggle. Now, we do not...

Briefly, I had ordered for modeling tools from Cerart (Italy), with a total charge of 100 euros (inclusive of 35 euros shipping).
It was most dissatisfying to realize that I had to pay an additional 4000 INR as customs charge to the DHL courier at my doorstep. As suggested by the courier person, I did speak to the customer service agent, who mentioned that a customs charge is levied on all items except documents.
The issue...

A/c no.[protected]
Pickup booking # 42549 dtd. 18.06.2018

The parcel was to deliver by 25th. It was not picked up on 18th or 19th. The transaction got cancelled. The buyer is annoyed. This will affect our future business. So what should we do. If you can not extend the service or not interested, tell us frankly. We won't disturb you. After assuring the pick up and then withdrawing is not fair. It is a kind of cheating....

This is regarding awb [protected] and the sheer amount of nusence you guys have put me through.

I have ordered multiple products from newegg india at the same time. And to my # luck this one item was going to get delivered by dhl express. I have received multiple calls from your offices in mumbai, chennai and bangalore asking me for kyc documents that i have submitted multiple times as suggested by you guys. But you guys keep...

This is with ref to docket no. [protected]. The consignment is in the name of Sathyaprakash S and the address is that of his company "Opulent Auto Care Pvt Ltd". I, the Head of Finance dept of this company has uploaded his PAN card as his Identity proof and the Electricity bill of Opulent Auto Care Pvt Ltd for the address proof. But the Approval status is showing as Rejected. Please let me now how to get the KYC documents approved...

We paid about $100 for shipping our baby's simulac milk powder to have it delivered within 5days.

After 6th day, we noticed that it was holding at customs, we have not received an email or any way of finding it until we call them to find out what was the delayed. So firstly not sure what kind of lazy service it is providing with that expense, there are many us companies which does very good job with notification when something...

We have imported goods vide airway bill no [protected], it is a 9 kgs shipment, it has reached igi airport 10 days back, but its still not cleared.

Though i have clarified the end use of the goods, which is automotive parts, but they have appraised it through jeweller. I am continuously mentioning shipment is urgent but they are not taking any initiatives.

Yesterday also they have confirmed that noc is received...

Hawb bill no. [protected]

This parcel my friend sent to me from singapore. My name is bala. But your company application formet ask 1st question is company name. That's only he fill the form 1st my small company name.

It's very small car wash station. Doesn't any documents for my car wash station except rental agreement.

But your side not accept my rental agreement. Then how to upload my kyc.br...

Tracking number [protected]
Have send courier from cochin to ghana on monday 16th - four days have passed still it is showing in bangalore. Three days to move from cohin to bangalore. Pathetic. I am your regular client and this is the first time. You take more than 80 dollar 5100 inr and this is what you do really unhappy about this.

Regards,
Sajith....

Wrt AWB [protected], I would like to present the following points to better establish my case:
1) The Consignor personally booked a shipment from Dubai, United Arab Emirates, through DHL Worldwide Express (Dubai) LLC, P.O. Box 6252, Meydan Road, Nad Al Sheba 1, Dubai, United Arab Emirates, VAT Registration No. [protected], henceforth referred to as DHL Dubai, to be delivered to the consignee in Goa, India on Saturday, 10 March 2018....

Called up customer service @ rs 3/min to know about the delay on my delivery. After 3 attempts of cutting me off on the midway, 9 rupees already gone by the way, was made to hold for 1 min when finally the call went through. After 7 rupees of giving in the waybill number and other formalities, the woman just pushed the delivery day to next day, never ones explaining to me as to why the invoice says the same day. She hung up on me without...

I had sent a courier consisting of 5 kg of food stuffs and a mobile phone with charger through dtdc ambernath branch. For reasons best known to them they handed over to dhl courier services. Tiday shipment was sent back by dhl to my residence and a custom charge of 9032 rs levied on it. Reasin being salted peanuts not allowed.
Now isn't it the responsibility of courier service provider to not include peanuts. Invoice has it mentioned,...

Shipment ID is:[protected] and the request ID is:[protected].
Inspite earlier request, your staff has FAILED to respond .. please see appended casual response. Very unprofessional state of affairs.
Dear Sir,

Please note that we are checking for the details from the operations team

We will keep you updated at 2:00 pm on 26/3/18.

For any further queries kindly contact us on the below...

We have account with your dhl (A/c no.[protected]. But still gst no. Has not metioned in our present bill (Awb no. [protected]).
Previous invoice no. Mhsi[protected] dt. 22/12/2017 awb no. [protected] gst no. Was mentioned so why not in present bill (Bill no. Del471315 dt. 24/03/2018/ awb no. [protected]).
Our gst no. 27aaccv2306h1zk has not mentioned in boe also. We cannt bare igst 7030.64 loss. Kindly revised boe or refund our...

Hi,

I have send the courier from Kodad(India) to Netherlands(Eindhoven) through third party(Professional Courier)

DHL Tracking no. - [protected]

DHL have not collected invoice and not carried along with baggage, so Netherlands customs has charge me 112 Euros which is equal to 10, 000 rupess for missing invoice.

As per customs this baggage has come to Netherlands without paying...

On 19-3-18 parcel no. [protected] sent to me through dhl express, tanjavur. A female staff promised to deliver on 21-3-18 and she charged me too high for express service 3400. Where as other courier service offers half of this amount.

By tracking, until now the parcel in india. When i call the staff she is telling not to believe on tracking system. Some times it will not work. And told document on the way for past 2 days. br...

Dont use them... They are fishy and thief.... I have sent parcel which they illegally siege and blame me saying that i have given instruction to destroy my own parcel.. All they wanted is to scam me after charging hefty money and wasted my 3 month to mislead me.

Never ever use. Govt dont care as custom officer is involved in this scam too. I would never give them any parcel ever in my life for even they pay me to use their...

Dear team i had sent my mobile on[protected] to china but unfortunately dhl team unable to deliver at destination. After getting info by dhl team i requested on email return my mobile i will pay you returning charge but still im chasing but no response by dhl team. I want my phone return or penalty. Kindly suggest way forward.

Receipt and mobile bill already attached for your ready reference.

Regards
Tauhid...

Respected sir /madam greetings i am a citizen of delhi india presently working out of india. I am sending this mail as a written complaint against some of courier companies. I was on leave on dec 1 st week and send one 400 gms. Packet (Contents of patanjali medicines with value of rs 1430) one of my friend to indonesia. I went to one courier collection center in preet vihar as below address and booked my shipment which went through some chain...

Awb # [protected]

We submitted all individual and company kyc documents, but our courier did not release by dhl. Everyday more then 10 times we are calling on customer care number and kyc team. The shipment is very urgent shipment, but from dhl nobody has giving the proper answer about the same. Our company is service providing that's why we dont have importer exporter code, and but they are asking iec code!!! So please solve...