DHL Express India Complaints & Reviews

This is krishna kishore from ap. I got a courier through dhl with awb[protected]. And i have recieved a message to upload my documents for id and address proof. Whe i did it and it got rejected for first and based on the dhl kyc executive suggestion i have uploaded my flat purchase document which is in telugu language on 09/03/2019, which is a week back and since then, inspite of many calls and reminders, dhl people are not approving this...

The delivery date expected was 6th of march and the courier was sitting on the package till the 9th of march doing nothing. We did not receive any communication, nor notice about how to proceed. We had to continuously call the office for two days before they asked us to go retrieve the packet rather than delivering it. During customs clearance they asked for a huge amount of documentations as well as some seemingly illegal practices. 3 packages...

My friend from tunisia sent me a gift parcel and paid all charges there but now dhl india is asking me to clear the custom duty to get it. She has sent me a gift before and i didn't need to pay anything. She paid everything this time too then why am i being asked to pay any charges. Custom charges are so much and i'm not able to pay right now. Even if the amount is small i can pay but it's like 2700. This the tracking number. Kindly help...

1. The shipment was ordered on jan 28 2019 and supposed to be delivered by 3rd feb 2019.
2. As per dhl tracking - it reached to mumbai customs on jan 31 at 2:24 am. 3. Post that every morning the status is updated with "awaiting custom clearance" every morning between 9 to 10 am in dhl tracking portal and no update for the day.
4. This means, no body is acting on the clearance part except every morning logging into portal...

Cf. Shipment via dhl awb [protected]
1. On receiving a message on my mobile phone on 23/01/2019 at 06.27 pm relating to the above product i uploaded scanned copy of my passport. Since my delivery address is different from the passport address i have been trying to upload my phone bill to authenticate delivery address on line. But the web page becomes inactive soon after i am allowed to log in. I am at a loss to know the fate of kyc...

I have submitted all documents as requested by KYC process.

One doc - Pan Card accepted

Second Doc = Rejected - Reason given - Address not matching.

I have a valid an proper RENT agreement, I HAVE ATTACHED screen shot of the agreement just to prove the address is perfectly fine.

The KYC team of Dhl says address not matching as in airway bill.

But its exactly same...

I recently bought an item from australia. I have already paid aud 20 for shipping through dhl via the company i have bought the good from.

Now my concern is the final bill that has been asked by me to pay.

I can see total 1180 rupees extra in my bill under bonded storage and disbursement fee. Therefore my total amount is almost 105% of the good (Aud 39) that i have imported. The good is even cheaper.
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The dhl clearance team is delaying the delivery of the shipment for more than a week now, saying that they dont have the invoice if the shipment and asking the end customer to provide it. Hope the company understands that the invoice is handled and recieved when they recieve the respective shipment, if you have missed it or misplaced it, why is that the end cusomer has to suffer for the shipment delay?
Taking this ahead, we are oroceeding...

Ref - awb: [protected]
This is shriram from bangalore. I am expecting a personal shipment containing circuit board samples from shenzhen (China) to bangalore.
The shipment landed in bangalore on 11th dec 2018 and cleared customs on 14th dec evening. We noticed that the assessable value was incorrect and the duty calculation was wrong due to this issue. As per the sender's invoice that came attached with the package, the declared...

Hi,
This is regarding one of the shipments that is supposed to be delivered to my son on dec 17th and still stuck at your department due to kyc team irresponsibility and no responses. I have been trying and coordinating with your kyc team since, last 14th dec 2018 to get this sorted but in vain. I have uploaded the documents in the kyc site as well as sent the documents separately to kyc team ([protected]@dhl.com) as asked by the team...

Attached below documents for your ref.
1. IEC code Certificate
2. GST certificate
3. Shipper Invoice Copy
4.Bill of Entry by DHL current shipment
5. BIll of Entry by TNT in my last shipment ( Just to reference to get more clarity)

Concern:

- There may be mistake in bill of entry in total amount by DHL.

- HSN code: 85429000
- In Duty Head, BCD and SW Srcharg...

Dhl india has a standard clearance charge of rs 500.00 + gst. However, they are making extra money in the name of bonded storage fees.
Dhl india states, if the package doesn't clear within 3 days of arrival, they charge addition rs 500 as storage fees.

We import through ups, fedex, aramex as well but none of them had additional warehousing charges in cases of delay.

Dhl india has very unfair method of...

My wife and i are fed up with dhl's aml / kyc procedures, which seem to be operating very badly. We simply want to receive a monthly children's education materials from japan, but receiving them has become one of the most stressful things about moving to india, due to dhl's extremely poor customer service team.

First when we arrived in india, we uploaded the aml / kyc documents the first time we received a package. Then, even...

I have purchased one Casino G shock watch for personal use amount 94 USD(RS 7123.68) Order No[protected] dated 17 November 2018 online from Creation watchses
Creation watches website shown it was free shipping and no other charges details are mentioned
on 20 Novemer 2018 I got mail from DHL stating that There is import duty/tax due on your shipment. The amount is INR 3, 475.55. We will pay your import duty/tax to the authorities...

Hi,

Our dhl shipment reached bangalore on 7th nov and it is pending for clearance till 13th nov. They have sent a mail to approve customs charges.

I have sent them multiple mails requesting for the reason as i see for the old used items there is no customs duty as per http://www.cbic.gov.in/resources//htdocs-cbec/customs/cs-act/formatted-htmls/bgg...⇄br...

My way bill no [protected] and reference i'd is [protected]. I want to cancel and return origin address pune.
As it is wrong delivery. I want to call my shipment product return to my address.
Viiniit kalle
Flat no 4
Dafodils society gat no 1346/1 lane no 1 ubalenagar
Wagholi pune 412207
Once it is reached in pune please inform me on mail or msg or call me on [protected].
My mail i'd is [protected]@gmail.com...

My dhl awb no. Is [protected]. I order bare pcb from china to india by dhl and pay them at time of order. My order value is near 2500 rs and courier charges is 2200 rs and govt. Imposed 10 % custom and gst 18 % total 28 % so i have to pay 700 rs for import custom duty. They send me clearance delay message for more than 4 day and when delivery boy call me and say 2596 rs you to pay for this. I said how they said that 1400 rs custom duty and...

Airway bill no. [protected] - from sept 15 to sept 26 (On going)

I received a shipment from pakistan on september 15 and it has been with dhl or customs clearance for over 11 days! I have been following up the shipment every single day and even though dhl are prompt enough to give me details on why it is stuck than how it can be solved!

The reason being is i used to my company's address and hence the customs...

I had accumulated some points with an international hotel, and when i redeem those point i got certain gifts which were courier to me by a vendor (From netherlands) and in his invoice the vendor clearly mentioned it as "gift" but still i was charged to pay custom duty by dhl.

Also dhl did not mentioned while asking for kyc document about this charge, it was once i did all the documentation upload i got a call from them.br...

I HAD A PARCEL STUCK AT THE CUSTOMS FOR 4 DAYS WHILE I PAID FOR THE EXPRES SHIPMENT DHL. THEY SENT ME SAME AND SEVERAL SMS SAYING I HAVE TO UPLOAD MY DOCUMENTS ONLINE (BELOW) WHILE I CALLED AND I EXPLAINED I HAVE DIFFICULTIES UPLOADING THEM. I EMAILED MY DOCUMENTS SO THAT THEY UPLOAD THEM. NO WAY, THEY DO NOT WANT TO DO IT FOR YOU.
THESE EXCHANGES LAST 4 DAYS---I HAD TO UPLOAD NO MATTER WHAT!!!
THEY DO NOT GIVE OPTIONS FOR...