DHL Express India Complaints & Reviews

Respected sir,

We have completed all the formalities which are required for the customs clearance and even my iec is linked up with the gstn portal & icegate from the 26th june and clearance department inform me they require 48 hours from now, and after 3 days we have on the phone conversation one dhl person said that it was lost and due to it, it was delayed, moreover after the 4days today they still ask to need 2 to 3 days more for clear customs. This is really unacceptable from such a reputed company. So kindly do custom clearance as early as possible. Our local customers are very annoyed on us as there is shipment delayed.

Apart from that about my previous shipment (Waybill no. [protected])
I had imported good from china from the same place which i got a shipment at 22nd may, for that shipment i give me all documents (Gstn certificate, iec certificate, pan details and latter of authentication) to dhl, for the clear customs with my gst number, so i can take a refund of my paid duty amount which was 3102/- inr from the gst department. But at that time dhl was clear the customs with my pancard details without informing me, that we are clearing customs by pan card, and that information got recently from one of your customs representatives.
So due to that i can't get a refund with the amount of 3102/- inr from the gst and have to pay more text, which ultimately i have to lose such amount. Which i need compensation from yours.

Plese look into it for current shipment (Waybill no. [protected]) and update me for the same.

Thanking you
Sapan kotak
Kotak enterprise

DHL INDIA website is a fraud/misleading. Prior to filling out the shipment pick up and delivery information, the method of payment was made a mandatory choice of CREDIT CARD PAYMENTS. Even after selecting that option my credit card payments didn't go through and shipment arrangements failed. It took more than 30 minutes to finalize the shipment details and then payment did not go through with an error that credit card payment option only accept amount no more than rupees 2.00, which is ridiculous, isn't it?
I contacted customer care and the person did not know anything about online arrangements. The whole process killed my one hour which is not fair. I would not sue them but let them know that improvements are needed.

My friend ordered a parcel as a gift for me from hong kong to bangalore via express service. It came in a day to bangalore and later it delayed for customs checking. I then followed with customer care to get their customs in charge who asked to provide details of po and bank statement as customs hold for low declaration. I provided immediately but then no response. After follow up i was told i sent a po with, 206 newzealand dollars but the seller has declared $50. As my friend had booked online i don't know what the seller declared, however, provided details as possible. Later they asked me to provide a clarification letter for the difference which i sent. Again no response from them.
Then they submitted to get released but after all these messes, they charged 7303 rs as duty fee. Some person from the customer care after my constant bickering had sent me an express cargo clearance invoice (Which doesn't even look reliable) which states an amount of 6123.61 inr. Then they are adding up another 1000+ inr for collecting it from customs they said. So now, i am supposed to collect a gift worth 9000 inr (Converting 206 nzd to inr) giving 7303 inr which is almost the actual amount of the commodity.in addition, the sender (My friend) has given almost 20 nzd as transportation charges for dhl.

I had purchased a clothing item of value 116usd from US which is around 8250 INR. DHL has just sent me a message asking for a customs duty or 5824 INR which is around 70% of the value of the item. I've faced this issue only with DHL. What can I do now?
This is not the first time this is happening.. but atleast the last time it was in the range of 20-30%. But 70 % is ridiculous. Is this a nexus between the customs an d DHL to loot individual customers. and when i called the customer care, i was told this happens a lot in case of individual customers.

I purchased 1 single piece of battery charger adapter from a uk based ecommerce company called cvp (Creative video production limited: https://cvp.com) on 23rd april 2019 and my order was shipped through dhl express and the tracking no is: [protected].

To my utter dismay, a customer executive from dhl express india kyc called me on my mobile phone on 24th april 2019 informed me to furnish an import export code certificate and upload my gstin number or pan card on dhl express kyc site.

I informed customer executive from dhl express india kyc that i am totally unaware and stray to such documents, since i don't own any company and i have ordered the product solely as as an individual buyer and i have uploaded my aadhar card as supporting document on kyc site of dhl express india with matches with my invoice bill and shipping address.

In reply, the customer executive from dhl express india kyc further complicated the issue and told me that my kyc documents has been rejected and it is likely you will have to pay warehouse charges till kyc formality is not updated and on failing to do so my consignment will be destroyed by custom officials after expiry of 30 days.
I was charged £23.65 (2, 142.44 indian rupee) by uk based ecommerce company called cvp (Creative video production limited: https://cvp.com) as shipping cost against dhl parcel worldwide. Add to that, the product is very small and will weigh hardly 100-150 gm (Battery charger adapter)
1) so, my question is why should i pay additional warehouse charges?

2) as i have clearly stated that i am an individual buyer so on what ground my consignment is facing such hassles and from where on earth i will furnish such never heard stray documents?

Please find enclosed here with - screen shot of my product in voice and

I had couriered a parcel containing confidential documents to australia which got swapped with another parcel destined for dubai. My parcel reached dubai to the wrong recipient. Dhl, who is apparently known to provide good courier service, did not just go wrong with the address but delivered to the wrong country itself. It’s a shame that they charge a good inr 1900 for a parcel weighing not more than 200 gms with such bad service. I need a compensation for the same and want the parcel to be delivered within the next 2 days.

Hi this is vishnu Kumar Gupta, I have purchased two items from AliExpress which was expected delivery date 9 april.but DHL KYC documents office not approving address proof even I provided address proof

I have purchased two items with below tracking details -[protected] and [protected].

I have given this latest gas connection receipt which have clearly mentioned my address.


Please approve my KYC documents...

Regards
Vishnu Kumar

The watch bearing the item n° cl[protected]de, has got stuck in customs in mumbai 3 days back on 8th april 2019 and currently it shows that it has reached bangalore but its stuck for unspecified reasons and i am not sure how to get it cleared. Its a simple quartz movement type watch which i bought from company's indian online store. The company name is slow which is a startup company.

Please let me know what is required from me to clear this shipment. Thanks.

Parcel not delevered in last 14 days from delhi to sydney i book parcel from delhi on 26th march when i am in india because i have excess bagage.in the parcel have artificial jewellery which i use in family wedding in sydney now the wedding in few days but i dont know where are the parcel i call so many times customer service but i did not get any proper answer he say the man who check the jewellery he is suck or holidays but this not good service if some body sick my parcel stay in india other wise he return my parcel to my agent after two or three days i bring my stuff with me because i come back to sydney on 3rd of april please find out my parcel and inform me when he delever with the compasation because i lost my so much time and wedding function. If i did not received any answer in 24 hours i contact to head office bonn in germany and inform him dhl india not given good services.
Regards
Saba rashid
Bushra shujaat
Dhl tracking no... [protected]

I am facing major issies with the courier service as they keep calling me for kyc documents and at times for a invoice. Now will one have a invoice copy for a gift being awaited (Awb[protected])? And the customer service is not bothered to follow up as well with the customer. Since days together the package is stuck with customs.

Desired resolution:- please deliver the gift package without any more complications

I got this rejection from dhl
However they don’t have an option for fresh submission or declaration form.
So i am not getting a chance to upload the correct one
Message:
Dear customer, please note kyc documents against xxxxxx has been rejected. Aadhaar card : approved. Authorization letter : rejected. Need to mention correct consingee name "xxxx" in authorization letter. Other document : rejected due to need to upload address proo[censored]nsubcribe: http://1txt.in/a or sms dhl unsub to 53456

Customer are fooled by the reputation of this international jaint courier service who are very poor in customer service above that they charge hafty from end customer.I ordered a parcel from HK to Bangalore via their express service with docket [protected]. It came in a day to bangalore and later it delayed for customs checking. I then followed with customer care to get their customs incharge who asked to provide details of PO and bank statement as customs hold for low declaration. I provided immediately but then no response. After follow up I was told I sent a Po with, $23.99 but seller has declared $20. As I booked online I don't know what seller declared however I provided details as possible. Later they asked me to provide clarification letter for difference which I sent. Again no response from them. After escalation they asked me to send through typed copy with why so low price. Then again I sent clarification with details request which went on 2 weeks. Then they submitted to get released but after all this mental agony to my shock they charged 2040 Rs as duty fee. In that customs only charged 203.22 Rs with IGST. But DHL charges above this 1180 for BONDED STORAGE AND DISBURSEMENT FEE. How unethical this company getting all details from consumer and charge him only.

I have won a gift item from website Tripleclicks.com, which is "Roku Streaming Stick", and on 14-Mar-2019, Carson Services has shipped the item to India through DHL Courier.
Once it arrived to INDIA on 20-Mar-1029, DHL has sent me custom fee of 4054 INR, after paying that only I can get my item delivered. I really don't understand
how come the custom fee if 4054 INR for the item which is worth Comparatively less approx 3500 INR in India market. Also it's so small and hardly weighted 0.5 KG. Please suggest what am I suppose to do in this case.
Waybill No : [protected]

Hi dhl,

I want to introduce our company, we are an start up and struggling a lot to become a success full firm for last 1 year,

All our savings we have invested in this shipment awb [protected] with 4 pcs
Jd[protected]
Jd[protected]
Jd[protected]
Jd[protected], with commitment to deliver the goods before friday (15/3/2019)

From the beginning shipment as issues, only 2 pcs is shipped from hong kong and later 2 pcs where shipped. 2 days delayed and customs has cleared 4 pcs, but again 1 pcs is missed again 1 more day delayed,

On monday i was at client place dhl delivery person called and informed to me they are coming in 30 min as im away from my office and no one in the office, i was speeding up with my bike to reach the office i requested the delivery person to wait for 15 min i’ll be there, but he said won’t wait with arrogant voice note and i said ill file a complaint if it not delivered today bcuz its leads to loss for my business! Even though i explained my situation he went,

Again its rescheduled today morning, @ 9:13 they came to my premises without informing me and i reached the office at 9:30,

Yesterday customer care executive told me that they will come after 9 o clk and will call you, but no call, again its rescheduled today eve, but my customer who is paid for the products is asking for refund for the product! Just tell me what i have to do in this situation die or live?

Important thing delivery person ([protected]) sathya moorthy is not picked up my call when i tried to ask him when will they come back, i called through other number he attended phone and answered please call customer care and hanged the phone!
And i called the dhl delivery office ([protected]) more than 10 times they pick the after 10 calls,

I used dhl when my chinese supplier suggested me for fast delivery because i have time constraint, but reality is far different.

I wanted to mention this i have used fedex and tnt, they are so kind and they never raised their voice on customer, even they have delivered the shipment and collected the custom duty after 3 days (When i was not there)
I think they understood the value of customer satisfaction!

The depression i faced due this cant not be waived off.

Thank you
Sarath kumar
[protected]

This is krishna kishore from ap. I got a courier through dhl with awb[protected]. And i have recieved a message to upload my documents for id and address proof. Whe i did it and it got rejected for first and based on the dhl kyc executive suggestion i have uploaded my flat purchase document which is in telugu language on 09/03/2019, which is a week back and since then, inspite of many calls and reminders, dhl people are not approving this kyc and my shipment got strucked in their office.
Who will cover this loss due to this delay???

I need an immediate action on this.

The delivery date expected was 6th of march and the courier was sitting on the package till the 9th of march doing nothing. We did not receive any communication, nor notice about how to proceed. We had to continuously call the office for two days before they asked us to go retrieve the packet rather than delivering it. During customs clearance they asked for a huge amount of documentations as well as some seemingly illegal practices. 3 packages have gone through customs 3 different documentation sets were asked. Furthermore they started asking for 1000rs name correction documents without any reason, save for then changing mind and not asking them.

My friend from tunisia sent me a gift parcel and paid all charges there but now dhl india is asking me to clear the custom duty to get it. She has sent me a gift before and i didn't need to pay anything. She paid everything this time too then why am i being asked to pay any charges. Custom charges are so much and i'm not able to pay right now. Even if the amount is small i can pay but it's like 2700. This the tracking number. Kindly help me to get my parcel.
Awb: [protected]

1. The shipment was ordered on jan 28 2019 and supposed to be delivered by 3rd feb 2019.
2. As per dhl tracking - it reached to mumbai customs on jan 31 at 2:24 am. 3. Post that every morning the status is updated with "awaiting custom clearance" every morning between 9 to 10 am in dhl tracking portal and no update for the day.
4. This means, no body is acting on the clearance part except every morning logging into portal and updating the same status again and again.
5. Contact the call center with no better ans than team will reach to you in next 1 hr. No body reached out.
7. Till today (06feb2019) the shipment in not cleared.
8. Checked the website, the kyc document are in approved state.
Any immediate support in this regards will be highly appreciated.

Cf. Shipment via dhl awb [protected]
1. On receiving a message on my mobile phone on 23/01/2019 at 06.27 pm relating to the above product i uploaded scanned copy of my passport. Since my delivery address is different from the passport address i have been trying to upload my phone bill to authenticate delivery address on line. But the web page becomes inactive soon after i am allowed to log in. I am at a loss to know the fate of kyc documents and the shipment.

2. I received a missed call twice today from [protected], and i do not know if it is from dhl or its local agents. I do not answer missed calls.in case if it is from your local agents please ask them to communicate with me in a proper way. Please ignore if it is not from dhl.

I have submitted all documents as requested by KYC process.

One doc - Pan Card accepted

Second Doc = Rejected - Reason given - Address not matching.

I have a valid an proper RENT agreement, I HAVE ATTACHED screen shot of the agreement just to prove the address is perfectly fine.

The KYC team of Dhl says address not matching as in airway bill.

But its exactly same an if anyone wants can walk in the address with the courier to see if its same address or not.

This is harassment to customers AWB [protected]