DHL Express India Complaints & Reviews

Customs duty details not informed to me in prior to clearance. Now they are asking to pay the amount more than the product I ordered as customs, as they done this I lost the option of returning the product where I would get the money in return excluding the return shipping costs, now they are asking me to pay customs duty other wise order will be abandoned, as they collect my KYC documents they are liable to inform me about the charges of...

I have ordered 3 items- 2 hairconditioners and 1 face mask from iherbs online shopping site.These products are USA organic certified and should not require custom assessment still according to DHL Consignment # [protected] was held by customs for about 28 days. Inspite of submitting all the documents I was asked for same documents again and again. At last DHL is asking for Rs 3093 on goods worth Rs 1873 which is more than 100% of goods value....

I had ordered Multi-Vitamin tablets for my 4 years daughter from IHERB US (www.iherb.com). During purchase they had charged Rs. 522.85/- towards shipping charges for shipping orders via DHL. Dispute is with respect to inappropriate charge levied by DHL towards Storage and Handling charges along with service tax amounting to Rs. 1140/-. Apart from this there is a custom duty of Rs. 1332/- which is levied against the order. So Invoice shows...

Hi I am from delhi and I am facing problem with DHL's services. I scheduled a pickup last sunday, 25/10/2015(For Delhi-Oman) and the staff communicated me to deliver the shipment in 3-4 days. Yesterday, 27/10/2015 when I called at your number and asked them for Waybill no. they just told me that it isn't generated yet we'll communicate the waybill no. to you. Again after not getting response from your side. I made a call today morning at...

I booked my laptop to be shipped to dublin (ireland), since the receiver needed for studies. The laptop's market value is not more than worth Rs 15000. I booked my package to be couriered through a newly opened dtdc outlet in ashok vihar (delhi, india). I asked for charges, they told me rs 4500. I asked them in clear words whether there will be any further charges that i would have to pay for the package to be couriered. They said no. On...

Hi Team, I am writing this mail on behalf of my cousin brother who got cheated by a famous courier organisation stated below. This complaint is regarding the shipment we have done from Ireland to Kerala with worth Rs 17000 (content Mobile/Chocolate/toys for Personal Purpose). DHL- Tracking No - [protected] It took almost a month for delivery of the shipment and would like to state the things happened between this 1 month. Rs 5000...

Waybill: [protected] false promise made. I handover the package on 30/09 and said to me that it will be delivered on 02 Oct... Very firstly ask your team to give exact information and it is our decision whether to take your service or not. I specifically asked the DHL guy who came for pick my package will it deliver fast. He said 2nd Oct by 4 pm sydney time it will be delivered. So when 2 nd Oct is holiday as per your calender does...

Hi, I have booked a courier through DHL for international delivery from Chennai to San Jose, CA on 14th August. The booking was made through a local agent in Mylapore. Its now 10 days and still the shipment has not been delivered. And on enquiry, DHL says that they dont have address information. And the agent says that we have given all the information. We booked using DHL because they promised to deliver within 4 days, but its still not...

Hello, I have booked a parcel from Pune (India) for Kenya on 5th May. Tracking ID: [protected] Parcel contained 8 SOLAR lamps and Total Invoice for the items were USD 96. But DHL charged more than USD 100 for customs clearance and other miscellaneous charges. These charges are infact more than value of items. I have received the DHL Invoice and Receipt today from Kenya customer so wanted to escalate this. There has been dirty...

This is regarding my shipment [protected]. I just came to know that I have to pay Rs. 4207(INR)as customs duty. It is really surprising to me. The product which I ordered from New Zealand is as follows:- Immunecare Colostrum(Food Suppliment) - 43 NZ$ Candigest Plus(Medicine)- 78.22 NZ$ I also paid 85 NZ$ for the shipment. The total amount I paid 206.65 NZ$. It comes around Rs. 9990 INR. This product is for my personal use and...

Sir, I had imported a small lot of 10 pcs of smartwatch, who's actual valuation was 11, 000 (172 USD) and shipping charges were USD 42. In all I paid total 14045 for it. (Attaching prrof) My bad luck I chose DHL to import as I had seen it's advertisement that it is a business friendly courier service. The consignment number is [protected] The articles value was declared at about USD Rs 8100 by the shipper without telling me. The...

Hi I just received my courier from dhl these are less than 5000 rupees in Indian currency and the company gave me import duty tax is 4720 /- I really don't understand why they charge me so heavy pls solve this case as soon as possible ..details below :- Company name :- DHL COURIER COMPANY DHL AIRWAY BILL NO. [protected] Recipt attached below...

i had booked a consignment of 2ps with same tracking no from china on 25th nov, on 1st dec 7days later after a long followup dhl delivers only 1ps on 1st mornign saying other ps is left off at delhi by their team, its a sad service i dnt knw how anyone call them professional, u call them in their off each person say this is not my department, someone will call u back but never get a call back...

Hi, I am writing this after a long thought. we have been working in importing and retail selling for a almost two years and have had my ups and downs on dealing with courier companies. however while dealing with DHL we faced major inconvenience and thought of writing this review to let other users know how unprofessional DHL has been in dealing. Very Frankly Speaking, Just Simply Avoid DHL even it might be the LAST option in the world...

Few weeks before i ordered Lenovo S860 in Hongkong..DHL put this shipment on Hold.they asked a letter to clear customs.i sent a letter and KYC documents..still no reply, i wrote a email to DHL officials but no use..its my second experience...i[censored] send a Dead body by DHL, they will eat it and Blame the Customs and sender's Invoice. see their email below... This is further to the below email. *************************************************************************...

Last month during may we migrated to Melbourne, Australia. I was referred to DHL by my friend who used the services to Perth, Au 6 months back. I took the quote from Rajavelu from DHL Hoodi, whitefield branch in Bangalore and they gave me the Door to Door service quote including clearance charges. We shipped more than 250 Kgs of household items and it was packed in the presence of DHL team, they put the items in box after removing...

I ordered for 2 tshirt's online and they were to be shipped by DHL. Waybill number for same is [protected]. They have by error put the courier in Cargo mode and now are not able to deliver due to customs issue. The online status says that it has been delivered to a broker. I need help on it. I have already escalated matter to the concerned authorities but i am not getting any response. I have followed up with 15 different customer care...

Hi Sir/Ma'am, I had to receive a shipment from USA which had 2 item of different category on which different duty needed to be charged. But a higher duty was charged wrongly as DHL has specified wrongly to the Custom department. On contacting DHL executive they were given one absurd reason after another. This all is happening in spite of them charging a high amount of custom handling fee. Please help Thanks & Regards...

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After sending my college transcripts through DHL Express twice in the past two months, I have lost any faith I had in the quality and efficiency of their services. Twice, despite having provided the right address and paid the required processing fee of Rs. 1190, the documents have been delivered to a completely different address. Since this is the second time it has happened and as it is directly affecting my career, I am seriously considering...