DHL Express India Complaints & Reviews

Hello,

I had booked a consignment comprising of my old used clothes to be sent to india from melbourne australia through dhl logistics on 07.12.2017 with airway bill no. [protected]. The service type opted was express easy (Xep) ad he total weight of the consignment booked was 25 kgs with an insured amount of aud 1000. It would be pertinent to mention here that the consignment being comprising o[censored]sed old clothes was explicitly...

I am narayan vatani sent medicines to my son pareen vatani in sydney on 07/12/2017 by stat door 2 door navrangpura ref no [protected] reached after 11 days he got the parcel. It was so urgent that my son could not get medicines in time and faced lot of trouble. My past experience with you people was excellent but this time i got shocked. I request u to look in to the matter and think for compensate.
Thanks
Narayan vatani ([protected]@yahoo.com)...

After kyc login there is no option for uploading for fresh kyc declaration form to upload where as i can upload fresh address proof document.

There is no kyc department direct number to interact with them to resolve these type technical problems. Every we call customer care they redirect the call to kyc department & after calling 10- 15 times call gets connected to kyc team.

Kindly request you to help in uploading...

I am a beauty blogger and a company has sent me some products for review purpose. They have sent me the products through dhl’s express service. The product has arrived on last week of october. They were asking me to upload my kyc documents. I’ve uploaded the kyc doc by 28th of october. While tracking, i got to know that custom status has been updated. I was waiting and waiting for the package to arrive. I’ve been calling their customer...

I am getting message from dhl to produce 2 kyc document inoder to get the customs clearance. I already uploaded my documents but rejected by saying that doc. Against mobile no. [protected] has rejected. I made this current address to get the item with out delay. (Computer land, a-20, noor complex mavoor road calicut-673004, kerala,). This is the first time i am purchasing an item from japan. My home address is differ than the current address...

Hi,

I had courier my mobile phone in august to u. Sa (Amazon company) using dhl services. Since then i am checking with amazon and they are telling they have not received the production and dhl courier is telling they have sent the product. From past three months its causing mentally irritated. The cost of my mobile was $549 as i bought from america and i had returned as it was causing some issues to me. So i returned to amazon...

[protected] dated 17.11.17 to us.
2 earrings
1 ring
2 pendant sets
Were found missing.

I had packed these items in plastic box with jewlery.
Received by customer in dhl card board packing.

First by whose permission packaging was changed as specifically it was mentioned artificial jewlery.

Details of items were taken by collection boy.

Why original...

A shipment with dhl awb no.-[protected] was sent from us on 26th july, 2017 which arrived at 1, august, 2017 at new delhi customs where it was held and custom duty of 1, 54, 000 was demanded for the shipment as i wasn’t able to pay that much of custom duty which even wasn’t correct as per the rules, i declined and requested to return te shipment to origin but from then onwards, it took so long and at the end on 17, october, 2017. I was...

Above item shipped on 01 of nov 2017 from h/komng. Now i really get punished with yourservice. Itam still in bangalore. I don't know how to get it out from this mess.

No body want to read customer mail, don't know how to solve the issue. Sending reply as very erelevant way with out knowing the events - finally the parcel is wrongly named & addressed even it happened after submitting the complete doc, and now this parcel went...

Consignment couriered on 09/oct/2017, via bombino express under their awb 1362893 & charges paid to them rs. 2500/-, with promise of delivery at destination.

Dhl express called me 2-weeks back saying that consignment could not be delivered to destination and has come back to mumbai customs, and will be returned to us.

Bombino express gave us same information.

However, till date neither the...

I ordered a dc power supply unit (85$) from aliexpress.com website for my personal use. During delivery, dhl asked a custom duty charge of rs 7045 which includes 10% custom duty (Rs 1569), 30% igst (Rs 4839) (On appraised amount of rs 15669), rs 47 ed cess and rs 590 handling charges. Initially, i kept arguing with dhl customer care for a month for how the price of the product can be appraised to triple the original cost price. They said,...

Awb # [protected] dtd october 19, 2017 has still not been received. All the kyc details are updated with dhl. I called them in the third week of october to enquire about the shipment. They gave me an email id - del. [protected]@dhl.com - and advised me to e-mail a copy of iec. But this was not a valid e-mail address. I brought this to the attention of dhl via their toll free number. They acknowledged that even they were not able to send the e-mail...

This is reference to the airway bill [protected] which was shipped from usa on october 4, 2017 from hopewell pharmacy for delivery to vivek govil of vivek govil & monika govil. The shipment number of this package is [protected].

I have custom duty exemption certificate (Cdec) and personal import license from government of india, for the package and same was informed to dhl on 5/10/17 via reference i. D no.1336720
br...

I have this shipment with waybill number [protected]. After receiving the bill of entry, i can check that i have been charged customs incorrectly. The product was taken under hs code 9804 wheres the product should have been taken under hs code 8517. Its a push button type wireless device and is supposed to be taken under chapter 85 with hs code 8517. The product has been imported previously and the import data says that the hs code is 8517....

I imported an electronic drumstick from sweden which costed me $99.
Dhl india calls me up and says i need to pay a customs duty of rs.4130. Which is equal to $63. Isn't it ridiculous? The highest percentage of customs for electronics is 28%. And this is a peripheral. Which should attract a customs of 14%.
When asked for invoice, they send me some sheet with all scribblings over it. Like some forged copy.
What the hell...

I have submitted my kyc documents online on dhl. Documents include - adhaar card and my employee id. Since i'm currently doing an internship in new delhi so i gave my office address as the address for the delivery of the product so that i can be available to collect it. Why the hell it has rejected my documents? It says need something on letter head, why should i write it on letter head when the product is on my name....

We shipped a package from usa to india on august 20th guaranteed to be delivered by the 26th to the receipient in india. The airway bill number is # awb-[protected] now its been over a month and the package is yet to be delivered, the recipient in india has received numerous calls from a dhl representative, mohammad afsar, dhl classification agent who first called demanding more money saying the package was not weighed correctly and money...

We had a sample package (2sqft), which came from italy to bangalore on 15th september, 2017 (At 2:00am). The package was supposed to teach us on 9th september, 2017 but because the name of the company was not mentioned correctly, dhl asked us to get the invoice changed and we obliged. The invoice was revised and was sent to them immediately as asked. I kept calling the customer service every single day for any update.

We had...

Hi, i had sent a consignment to china via dhl express with awb no - [protected]. I have made the entire payment and the promised delivery was 4th of august. I was not formed with proper details by dhl at the time of sending the consignment. The consignment is stuck with customs in china and neither they are delivering the consignment nor delivering it back to india. I've sent multiple mails regarding this to the dhl customer care but for no...

Respected sir,
With due respect and humble submission i lay down following few lines for your kind consideration and favourable action please. I received letter from dhl express dated 26/08/2017 consignment with awb no [protected] dated 16/08/2017. I want to know how will i submit my kyc please inform me with e-mail. I shall be remain grateful to you for this act of kindness. Thanking you very much sir. Yours sincerely manatosh gangopadhyaybr...