DishTV Complaints & Reviews

I am extremely upset with the service I am getting from Dish tv. I am using Platinum Sports pack but I am getting 'Signal Not Found' error for most of the channels. I had tried to contact the customer care but all the time the number is busy. The 1800... number is horrible.It gives some unwanted promotional message and after that line got disconnected. If you have enough number of customers and don't want to provide service to them, then why don't you shut down the customer care division.The customer care people can't even communicate with the customer properly also. I am from Bangalore and the service here is horrible. After a stressful day if I can't watch my TV after paying around 450 rupees per month then why should I continue with this connection?

Sir,
My dish tv customer number-[protected].my dishtv dth box yesterday night problem not working so iam calling customer care three times no response. My mobile balance rs50 loss.i will try c.care mail id collect send mail but no response. Total my family members upset.please solved my problem.iam calling two c.care numbers-[protected], [protected].

Most Urgent: Am forwarding the previous mails for immediate resolution to my renewal date error complaint pending for the last 4 months. Have to repeat that there was no request for package change/upgradation made on 22/03/15. It was rather for the missing news channels & My A/c that was blank.The same was restored .However the renewal date changed to 21/07/15 from 31/08/15. Reported the same while the complaints were being addressed . Was surprised to be told that the change in the renewal date was due to the package cost increase from February '15 although should not remain applicable in my case since had made the renewal payment in January'15 for the package validity till 31/08/15. Kindly therefore restore the correct renewal date to 31/08/15 & revert action immediately. Regards; T.K.Mazumdar From: Mazumdar [mailto:[protected]@kopran.com] Sent: Wednesday, July 22, 2015 1:54 PM To: '[protected]@dishtv.in' Subject: VC No.[protected]: Renewal date wrongly changed to 21/7/15 from 28/08/15 You have wrongly enforced deactivation without resolving the pending problem in 24hrs time as conveyed in your mail dated 20/07/2015. This action is strongly objected since you have arbitrarily changed the recharge date to 21/07 /15 from 31/08/2015 without any specific package change request . Request immediate activation & correct the Renewal date to 31/08/15 in My A/c that is blank. T.K.Mazumdar From: Customercare [mailto:[protected]@dishtv.in] Sent: Monday, July 20, 2015 2:16 PM To: Mazumdar Subject: Re: VC No.[protected]: Renewal date wrongly changed to 21/7/15 from 28/08/15 Dear Customer, Thank you for writing to DishTV. This is an automated response to your e-mail. Please do not reply. Kindly allow us to get back to you within 24 Hrs. Regards, DishTV To know your DishTV Pack details, Current Account Balance, Payment confirmation details and Next Recharge Date, just give a Missed Call at [protected] (Toll Free) from your Registered Mobile Number. From: Mazumdar [mailto:[protected]@kopran.com] Sent: Monday, July 20, 2015 2:15 PM To: '[protected]@dishtv.in'; '[protected]@dishtv.in' Subject: VC No.[protected]: Renewal date wrongly changed to 21/7/15 from 28/08/15 Kind Attn : Manager Customer Services( Most Urgent Reminder) Am surprised to receive the renewal reminder now on my mobile when the actual recharge date is 28/08/15 as was featuring in My A/c at the time of the last renewal payment made in January 2015. Kindly therefore rectify this error in the Renewal date from 21/07/15 to 31/08/2015 immediately as the matter is pending for the last several months as evident from my last mailing & personal follow up in between. Also please note that My A/c is just blank . Regards; T.K.Mzumdar From: Mazumdar [mailto:[protected]@kopran.com] Sent: Wednesday, April 08, 2015 5:06 PM To: '[protected]@dishtv.in' Subject: VC No.[protected]: Renewal date wrongly changed to 21/7/15 from 28/08/15 Kind Attn : Manager Customer Services Had referred on problems of Blank A/c & missing channels on 22/03/15. Thereafter My A/c got correctly updated to 28/08/15( Recharge date) and 31/08/15((Switch off date). However the missing news channels like NDTV /CNN got restored leading to the shift in the Renewal date from 28/08 to 21/07 on the pretext that the package price increase in the month of February. This package increase from February as informed from your end is not applicable since have been continuing with my old package of Platinum plus sports even after switching over to the HD Set Top box in January 2015 by making Recharge payment of Rs 3000/-when you confirmed the next Recharge date as 28/08/15. Tried speaking several times in between & even by sending SMs on 57575 without any resolution to this problem. Kindly confirm restoration of the correct Recharge date of 28/08/15 since have not sought any package up gradation that you have wrongly enforced. Regards; T.K.Mazumdar

New set top box installed has sound problem. Problem complaint was registered. Dish TV representative arrived rectified the problem however demanded for extra money. We had to pay additional amount of Rs.170 which is not correct when there was problem from service provider for new set top box Req No.18975457

Respect sir, i Pathan junedkhan, i live in rakhiyal ahmedabad Gujarat . my complaint three day's not proper DishTV work & not proper answer & not recieve my call service engineer person (Jagdish-[protected]) plz request sir accept my complaint

My VC no : [protected] At the time of wiring done, from dish antenna to setop box there was a join inbetween the wires. My connection was around 2 years over, since this is fault from service person, now there some water went inside this wires due to rain so some of the channels not coming. Need a solution for this

Charged 750 instead of 500 to replace set top box by the service technician in Nawa City, Rajasthan (S.K. Electricals Nawa city). Apart from this, the technician fiddled with the dish and now we receive half the channels. Upon asking him to recheck, he is demanding 250 Rs.

Sir our dishtv has a problem there many channels has not response. But now all channel has not response or not come.
So please come and set that or sir we replaced the antina other place. We open the antina please come and fix it. Please sir come first.

have recharge my dish tv VC NO.[protected] retaler on dishtv Rs.1025 On 17/07/2015 at 05:51:19.I have recived a deduction SMS of transaction refrence from retaler but the amout did'nt transferred to the account and my dish tv is switched off.Please refund my amout of 1025 rupees in my account.. Regards
and i have lost my 160 Rs. balance in custmer care and my dishtv had a not recharg please recharg my dishtv and no that to refand my balanc 1025 Rs.
asif khan Cell:[protected]

Req no 28598

Inbox
x

Jat Dk

AttachmentsJul 19 (2 days ago)


to customercare

This is proof that I have selected channels third and last time. Sir I feel defeated in front o[censored] and don't have this much time for this silly job. U r totally time and money wastage. After 3 days I will file my petition to consumers court here in Chennai, kindly send ur rep. My dishtv acc no is [protected]. Kindly treat this as last msg from my side. Next time we will meet in court. Also send me recorded voice conversation with your rep, in which they are falsely blaming me that I denied for pick up channels, selected from my side on 10&12 Jul. Dishtv is totally baseless and a fraud org, not complying govt. broadcasting rules. I will challenge ur poor service in consumers court.

3 Attachments

Very disappointing service by Dish Tv, As my last date of recharge was 16th July and I have done recharge on same day through PAYTM (its order number is [protected]). As per paytm, they do not receive confirmation from Dish tv about my recharge. So, I was waiting for your confirmation from 8 am of 16th July to 4 Pm of 17th July 2015 and I do not received any reply from you. I called your customer care on 17th July approx around 4 pm, Your executive (Miss Shubhangi Patil) told me that I have to pay grace charges now as my connection was deactivated at that time. I asked her "what is my mistake? why should I pay Rs. 25, whereas Rs 1000 was already debited from my account and I am not getting any service from you for more than 16 hours." She told me, "Sir please speak with our senior executive about the same. Then Call transferred to senior executive and connection dropped. I was trying to call you back, then I put my number in CLICK TO CALL service on your site. I got a Call and before completing the conversation he discontinued call. Again e-mailed you about discontinuing your service and I was waiting for your reply, still I tried to contact you till 6pm, again no any response from you.
After 6 pm, I requested to paytm about returning my money back to my account and I got it within 10 seconds. So, I dont know, who is responsible for this, either dish tv or paytm, but I am not going to pay any grace charge and hence I am going to discontinue your service. Thanking You for serving us more than 8 years, but I do not see any respect for loyal customers by your side.

il) told me that I have to pay grace charges now as my connection was deactivated at that time. I asked her "what is my mistake? why should I pay Rs. 25, whereas Rs 1000 was already debited from my account and I am not getting any service from you for more than 16 hours." She told me, "Sir please speak with our senior executive about the same. Then Call transferred to senior executive and connection dropped. I was trying to call you back, then I put my number in CLICK TO CALL service on your site. I got a Call and before completing the conversation he discontinued call. Again e-mailed you about discontinuing your service and I was waiting for your reply, still I tried to contact you till 6pm, again no any response from you.
After 6 pm, I requested to paytm about returning my money back to my account and I got it within 10 seconds. So, I dont know, who is responsible for this, either dish tv or paytm, but I am not going to pay any grace charge and hence I am going to discontinue your service. Thanking You for serving us more than 8 years, but I do not see any respect for loyal customers by your side.

Regards,
Suraj Shah,
[protected]

My set top box stopped working from last Friday and raised a complaint on Saturday morning on customer care number and came to know from the servicing person that set top box will be replaced with an old repaired set top box for Rs 1000+. I have requested for a new one and was asked to reach out to customer care number. Spoke to the customer care and got confirmation that I can pay for a new connection (1800 for HD) and get the new connection and pair up the old vc to new STB. They also said they will send a mail to the nearest servicing center ( I live in Nizampet, Hyderabad). However the person incharge at the servicing center (Akshay) is claiming that he had not received any communication and pressing to take the old STB only. I do not understand why he is pressing me to take old (refurbished) STB and not willing to install a new connection and pair the old VC to new STB. I have contacted customer care and Akshay numerous times to get this resolved. I request DISHTV to get this resolved immediately. I am not able to use my connection from last 4 days. My VC No. - [protected] My RMN - [protected]

We have dish channel from 2010 .and in between one person we are paying every 3 months, HIS NAME IS Mohammed Thanweer Kandathil ..I ask this gentle man give me mobile no which is registered .our vc no .and he is not willing .
our VC .NO .[protected] .NOE RENEW Date is last day 23/7/2015.
we are paying 2000 IRS .AND WE NEED ALL CHANNEL .INCLUDING ALL SRILANKAN CHANNELS .WE LIKE TO CONTINUE .IF YOU ARE NOT GIVING THIS ALL CHANNELS . THEN WE WANT TO THINK ABOUT CONTINUE OR NOT .

I m kamlesh patel my VC No.[protected] my DISTV Set box showing signal not found - 301 for 4 days . Kingly please remove signal not found - 301 & i will highly obliged to u. Thanking u! Kamlesh patel. VC no. [protected] Mobile no.[protected]

I m kamlesh patel my VC No.[protected] my DISTV Set box showing singnal not found - 301 for 4 days . Kingly please remove signal not found - 301 & i will highly obliged to u. Thanking u! Kamlesh patel. VC no. [protected] Mobile no.[protected]

Name- Vinod Vats V.C no- [protected] I want to complain about the increase in my pack without being informed and I want to restore my previous pack. And your customer care services is very poor in spite of calling them 50 times they don't respond and claim that the system is not working. I request you to listen to my complaint and take action as soon as possible.

I have recharge my dish tv VC NO.[protected] via SBI Online throug Oxigen Rs.240 On 17/07/2015 at 01:51:19.I have recived a deduction SMS of transaction refrence No.IG0AJAVTH4 from SBIINB but the amout did'nt transferred to the account and my dish tv is switched off.Please refund my amout of 240 rupees in my account.. Regards Shaikh Aamer Cell: [protected]

I Sachin Murari Agharkar recharged my dish TV A/C for Rs 500/- on 11/7/15.Since 14/7/15 my A/C is deactivated.Despite of frequent complaints the issue is not resolved yet.Even your customer care seniors are not worried about customer's problem.They advised me to call corporate representatives in Delhi to solve the issue. It is disgusting that after 72 hrs my problem is not resolved.As your poor customer care is unable to solve the issue...please advise disconnection procedure & refund my dues. Thank you.

I Madhav Kavale, want to complaint regarding pack change for Dish Tv with VC No. [protected]. Pack for my Dish TV account that of Rs. 285 pm (Maxi Sports) was changed to pack of Rs. 335 pm (All Sports) without prior permission. Also current website of Dish TV do not registers complaints regarding pack change. Instead it directs to an option for upgrading pack. I do not intend to upgrade pack. I intend to restore it back to previous pack.