DishTV Complaints & Reviews

My VC No. is [protected]. Name - Rathindra Nath Karmakar, Mob No. [protected] Address - A-306, Sargam co-operative Housing Society Ltd., Chharwada Road, Vapi- 396191, distric - Valsad, Gujarat.Recently I have exchanged SD set top box to HD set top box by paying Rs.599/- as per the offer announced by M/s. Dish TV. My SD set top box was connected with Sony Home Theatre System.The mechanic came to install the box, he take out all the wires and he cannot reconnect the HD set top Box with mentioned Home Theatre System. To reconnect I have to call other technician and I have to pay Rs.200/-. After that I have recharged my VC No. is [protected] account with Rs.1440 on 10.07.2015. The same day I got message from M/s. DISH TV that I can see GAME ON HD pack absolutely free for 15 days, but with my new HD set top box HD channels are not activated and I cannot enjoy HD Channels gifted by the company. My TV is Samsung HD LED TV with 42" screen. I contacted 5 to 6 times to customer care personnels but nobody take initiative to resolve the problem. Last of all one of the personnel informed me that they can send the technician, if problem is of Hardware I have to pay for that. My question is why I have to pay for Hardware as as I have purchased new set top box hardly 15 days old. Now I doubt that either the set top box given to me is not able to catch HD Channels or the offer was not at all given to me.

first of all this is ridiculous that a customer need to pay for a call he /she make to the customer care. That is also waiting more than a 5 minuets and guess what we have to pay that waiting call. Totally obnoxious and unacceptable. this is Your so called customer satisfaction??? Disgusting !!! Secondly after paying for all those waiting minuets if a customer run out of balance than i guess its your responsibility to cal back, isn't ? That guy whom i call he eventually didn't call me . And My complaint don't have any value any more. i would say You DishTv provide third class customer services. Now i have decide to cut My DishTv Connection !!!

i had buy STB few months back and after three months it stops working, sometimes play channel and hangs in between your engineer visit my place and saying that box is faulty and can not be replaceable you have to buy new, do you have any warranty on box or not or you are selling faulty pieces solve my issue or i can take it legally, you have pathetic customer care service your customer care numbers are always not working vc no.[protected] contact no. [protected] / [protected]

I have shifted from Ahmedabad to Navi Mumbai (Vashi) recently. I called Dish TV Customer Care for installation of dish antenna. The customer care informed that they do not accept installation request directly and that I will have to call their authorised dealer "Ravi Enterprise" who does this work in Navi Mumbai. I Called Ravi Enterprises several times, on 9 of the 10 times either his mobile is switched off or he is busy on other call. Despite seeing missed calls he does not revert back. By chance, if he takes my calls he assures that he will arrange the installation of dish antenna. However, despite lapse of 4 days (from 10.07.2015) no one has come to install the dish antenna. I again requested Dish TV Customer Care to arrange the installation of dish antenna however, they refused to accept my said request and advised me to contact Ravi Enterprise only. I do not know how Dish TV can be so irresponsible to hear their customers. My VC No. os [protected]. I which if Dish TV can help in installing the dish antenna.

This is in reference to my dish tv a/c no[protected], which was recharged on 11 july 15 by paying on line RS 750, through transaction ID[protected], for super family pack.I was supposed to get 8 extra days on three month recharge according to terms of the policy, but it is recharged till 10/10/15, so you need to rectify this and notify me on my registered cell no i.e [protected].Please also remove message ikon which continuously remains on t v screen despite deleting it.Thanking you ..kuljit singh sandhu, h.no.109, sector 28A chandigarh.

Dear sir I am using a DISHTV new connection, My dishtv vc.no is [protected] My account name"Hement D Chorve"& My Email id"[protected]@outlook.com" In save my account. But sir this details is worng Please save my correct details in my account My Correct Details Is My name=Hemant D Thorve Id=[protected]@outlook.com My no=[protected] Sir please save it

complaint on 5th july 2014 dear sir very poor to say that you dont have proper staff for customer to care after recharge my account for 12 month i made a mistake your company give me 10 month with no bonus contact detail[protected] from [protected] 62 times response zero sms to 57575 call me from [protected] and [protected](reg) 5 times rs 15 response zero call[protected] times from [protected] response too poor and [protected] is also executive less I am having all the billing proof of above call and sms from 5th july 2014 to 10th july 2014 so kindly do the right full recent complaint 13th july 2015. My complaint I do not got extra days on recharge for one year (24 month) DETAIL BELOW Dear Customer, Thank you for using www.dishtv.in to recharge your dishtv. We confirm that your recharge request has been successfully processed. Your transaction details are as follows: trans ID: RI[protected] v.c no: [protected] amount: 2640 date-time:[protected]:35 PM status: recharge successful Please note this request has been processed by RechargeItNow.com. For recharge related issue, you can click here and log your support ticket. In case there is a failure during recharge for some reason, your payment deducted will be refunded back to the same account on reconciliation. In such cases, bank would normally take up to 7 days to credit the balance to your account, a mail confirmation will be sent to you when a refund is initiated. Your credentials for access are: user ID: [protected]@yahoo.co.in password: [protected] For any other query you may contact Dish TV Support Directly from your mobile. Thanks Again Wish you happy recharging. Team RechargeItNow.com

I am an existing customer of Dish TV and my VC number is [protected]. Having moved to a new place, I contacted Dish TV on 10 Jul, 2015 afternoon on their Dish helpline number[protected] requesting them to send a technician who could install the dish at the new place. However, the call center executive informed me that the system is currently not able to get in touch with the technician and instead shared the contact details of the technician, Mr Jadhav[protected], who will help with the installation of the dish. I called Mr Jadhav soon after the previous call and he informed me that the installation cannot be done on Friday and to give him a reminder call (customers are supposed to remind them!) at 10.30 AM the next day (Sat). I called him again the following day at 10.30 in the morning and was told that he will call back after an hour. After waiting for another 2 hours without a callback, I contacted Mr Jadhav again. However, this time the call was answered by someone else and the person told me that Mr Jadhav is busy and he will give a call in sometime. Having received no call till evening 6.30, I tried calling again but all of my calls were unanswered. Its already Sunday midnight and I haven't received any call from Dish or their technician. I am clueless on how do I get the relocation installation done as the representatives at Dish do not seem to care. I have a cable plan that costs me Rs 450 for 30 days. I would like Dish to get the relocation installation done as early as possible and also refund me money commensurate to the number of days for which nobody is attending to my installation request. Pathetic service. Unhappy.

I m Neeraj Saini my VC No.[protected] my DISTV Set box showing singnal not found - 301 for 2 days . Kingly please remove signal not found - 301 & i will highly obliged to u. Thanking u! Neeraj Saini VC [protected] Mobile no.[protected]

Respected Sir/Madam I m Neeraj Saini VC no.[protected] my dishtv set box show in tv 301 signal not found since 2 days. Kindly remove that signal not found 301 so i highly obliged to u. Thanking u! Neeraj Saini VC no.[protected]

vc no. [protected] there is a service provided by dishtv to customers in the name of movie on demand, where we pay for watching certain movie on a particular channel. customer also has an option wherein one can redeem the reward points earned. we earn reward points only if we pay distv on time. to my understanding i have around 1100 points, which means i have always made the payment before the due date. i have many times ordered movie on demand by calling the customer care no. of dishtv and everytime have got a confirmation that the request has been taken against my earned reward points. to my surprise last time when i ordered one movie and requested the customer care executive to adjust it against my reward points, i was told that all my previous requests have been taken against cash and not reward points. this is a clear case of cheating where commitment made to the customer is not honoured. i want dishtv to pull out all my call records where i have requested for a movie on demand and confirm this(i have been told everytime i call that all calls are recorded) i have put across this concern to dishtv customer care but no action taken. nobody even made a courtesy call. this time on 11.7.15 when i ordered another movie, my account was deducted with Rs.100 and i didnt even got the movie on my TV i want this Rs 100 refunded and also all my previous money deducted towards movie on demand to be refunded and adjusted towards my reward points

Sir /madam my vc no is [protected] . Sir /madam i am very inconvinient with my dishtv pack so i would like change my subscribed pack of gold to family pack. Please give us your assistance in providable time to solve this registered complaint. Will be greatfull.

Package up gradation not posssible
maheshhoney on Jul 11, 2015
Dear my vc card number is[protected], i paid Rs-250 by using online recharge on this month .Unfortunately i noticed some of my favorite channels not in the list. Again i paid Rs- 460 & 15 Rupees respectively for changing the package. But the condition is still same.How i can change...

My VC no.[protected], For last few days i am facing problems like not working of hd channels in a proper manner and also hanging of set up box.I am a resident of Kaithal city, Haryana.I want to take an immediate and efeective step and solve this issue. Thanks

Dear Sir/Madam, On 24 June 2015 I ordered for Dishtv connection. This is the booking Reference number is 550212 regarding the transaction. After 2 days the technician visited and confirmed that due to unavailability of south-east location, the antenna cannot work. So the money will be refunded within 2-3 days. I'm calling the customer care and they always make to wait on the call for hours and not resolving the issue. The order was for DishTV HD+ and paid money was 1700/- online. Kindly help me to get this refund money from dishtv.

my vc number [protected] myself sunil mishra.i was activateing pick by channel but some different channels i got i was add starsports 1, otv, taranga but i get star sports 3, sarthak tv, wb, aajtak...and after give a lot of complaints the probelem does noe resolve yet.and no option for change channels on website, , and also if add then 3 month recharge maintain must, , i will very much worried to your service, , and decided to never use.

Moved our dush tv connection from one room to another for which they charged 500 rs a couple of months back without valid reason. Everytime there is little wind blowing, we get "signal not found" error. When called the helpline they said technician will come to righten the connection and charge around 200 again. This is a common practice. Since the dish is at a high end of the building you can't always do it yourself and the company uses it as a trick to make money.

i have an connection of your company with VC no [protected] and on last sundya i had booked a movie th movire on demand and this booking is th bonus points with you but at the same time Rs 100 has been deducted fm my account and after complaing they assure us to retured the same in my account max with in 24 house. But sory to say that till now the same were not credited in my account. Wanted to returned the same innidiately. Awaiting reply. Sanjeev Gupta [protected]

I have gone through all related complaints on above cited subject and felt very much relaxed after knowing this type of incidence have been taking place since long time. In addition to these complaint My Situation is mostly similar to all complaitants BUT on applying of one of suggested views I have verified this with DISH TV Call Centre Executive and he confirmed that this recovery call was related to their RECOVERY CELL of DISHTV and they authorized to recover all SetUpBox(STB) which are not in use since long time.
For recovering each piece of STB they get 15% commission that is why they use false/threatning means to collect these STB such as:-
1. "YOUR SETUP BOX HAS EXPIRED, SO NOT IN USE NOW, MUST BE SUBMITTED"
2. "IT IS COMPANY PROPERTY SO YOU ARE LIABLE TO SUBMIT IT BACK"
3. "IF YOU ARE NOT SUBMITTING, LEGAL NOTICE WILL BE SERVED"
4. "CRIMINAL CASE WILL BE LODGED"

PLEASE DON'T BE AFRAID OF THESE TERMS.

All are Money Launders.
Moreover, I want to suggest you that please share you problems/grievances/situation you face and takcle because it can relief some one. IT HAS OFFERED TO ME INDEED.

My recharge date for july was 30th june, by sm reason it overshot and i made a payment of 644 rs on the 1st of july. My transaction was[protected]. Till 29th the dish waz working fine. I cud not view even after making a hd recharge from 1st of july, error msg 402 wz refelecting. After i made a complaint the technician came, charged me 170 rs saying that all waz fine and he cleaned my vc card with athinner which he asked me to provide. It started working thn again from 2nd evening it stopped less than 24 hrs. Again i complained, again a technician came saying the vc card needs to be changed for which i have to shed another 500 rs. I am highly disgusted wd this kind ofunprofessional dealing by the dish team. Inspite of repeated requests no action has been taken. Your technician has damaged my vc card then y shud the customer pay for it. Also since it is almost 7 days i hav not been avail to view channels i will also demand for the recharge charges to be adjusted likewise