DishTV Complaints & Reviews

I have been using the DishTV for around 2 years now. What I have noticed that level of services for DISHTV has been going down.

I had opted for an upgrade from Standard STB to DishTV TRUHD. I applied for a request to customer care number after an wait for 25 mins and dialing 10-15 numbers on 4th March 2011.

Even after 3 days i didt not received any calls from DishTV, i called them again to know the status of the call (I provided the token number as well). I was informed that I will get the new HD STB at 11.30 AM next day. But even after waiting for 2 more days I did not received the box, I called the number which was sent to me on SMS. After a lot of conversation I finally got the box delivered to me on 10th March.
But the main problem started after that, As I am existing customer I was thinking that it will be just plugin the new box and activate the new VC, but i was told that an engineer will come for survey and will do the installation in 24-48hrs. I waitied till 13th March, but still no one turned up from the SD Services, which were suppose to do the installation. I got hold of an DISHTV employee, who then called the SD Services and I got a call back in 5 minutes(Person called Mr. Sunil). I was given the time of 2.30 PM of 14th March but till 9.30 in night I did not received any call from engineer or from SD. Then I again rang up DishTV employee, which again turned out to be a beamer and i got a call back from SDServices with the engineer (Mr. Ajay) on conference.

Next morning at the given time he was at my gates, he did the installation and i made the new HD connection a child connection of my existing connection and package. I was informed that it will be activated in 2 hrs, and it worked, I paid him the balance amount of 1530 Rs on asking the receipt I did not get anything and was told that it will be sure activated. But now since yesterday i.e. 17th March my both the connection are down and asking me for renewal. My parent connection was vaild till 25th of April 2011 and new HD connection had a free package for 2 months.

I tried recharging it online, and as usual the dishtv.in is the slowest site i have ever visited. I filled all the required process and made payment twice, as i didt not get any reply and wanted to get the connection activated. In my account now i can see both of them are still pending (of amount 3500 each).

I mailed to the customer care and i was told that it takes 24-48 hrs to get the status updated for online payments. and in regards to the HD connection i was told that my new VC number is not activated yet(after viewing/using it for 2 days). And the SAF(Subscription Application Form) is not submitted to activate the connection. I provided them all the details that SAF was taken by the SD Service Engineer, and I only have the last page copy of it. They asked me to send a Scan copy of same, as I do not have a scanning facility at home, i sent them a photo of the form.

Then I was told that its not clear please submit a clear copy of SAF so that we can update and activate same.

It has been a worst experince, even after paying the full payment and offer 2 months free subscription I am not able to enjoy the connection.

I want to know what can i do, and how can i get it sorted out earliest. As tomorrow is HOLI and most office will be closed and then its sunday monday. I most chance I will miss next INDIA cricket match (for what i bought an HD connection).

Please help.

I had one normal dish tv connection until a few months back. Then i made the terrible mistake of choosing dishtv for 2 additional add-on accounts, one HD and one normal again. I was told the add-on account will be charged at about 180Rs a month while the parent account will be charged at 360Rs(approx). After a few months I upgraded one of the accounts to HD, it took atleast 6-7 days to get an HD box as i was told the same were not in stock. Finally after some wait i got the new HD box and now i had 2 HD accounts and 1 normal account. The dish tv service guy assured me that the accounts were properly setup and I will be paying full price for the parent account and about half price for the 2 add-on accounts. I paid for all the accounts to last a few months. But just after one or two months i got a message on my mobile and on the tv screen saying the top up was over and i needed to recharge. On enquire and after making several calls i came to know that the account were all being charged at full price and i was not being given any discount for the add-on or child accounts as originally promised.

Anyway, this time the technician told me that the account will be setup properly this time and the correct amount will be charged, and i should pay some more money to get my account working, which I did, and the services were resumed. Not for very long though, after a few days the same happened again. 1 of the HD tv's gave a message to recharge again and within a day the services were barred. at the same time the other HD box stopped working. I called up customer service to send for a technician, who did arrive after 1-2 days and this time reported a problem with one of the HD boxes and said it need to be repaired, so he toook it away with him. This was almost a month ago, he said it will take 2 days to get it fixed and they will return it. we have made close to 10-15 calls to customer care, and have tried to get in touch with the agent who took the HD box, but their office does not answer the phone anymore, initially they did reply and made excuses and once even promised they are sending the device that same day by 4pm, but no one came. the next day when we called we were told the box was still not repaired.

I had made a payment on 27th january, which was collected by local agent's representative, for which i was issued a reciept. I had paid 1500 Rs. This payment has till date not been credited. As per customer care, the last payment received from my end was in december. The local agent's office is unable to trace the payment after repeated requests, we called atleast 10-15 times and even lodged a complaint with the customer care for both the agents(one who took our HD box and the one who took off with the money) we have lodged the complaint regarding both the agents atleast on two separate occasion. nothing has been done about that either. its been more than 3 weeks.

After going through so much I decided to visit the agent's office who took the money and never credited to my account. On asking the reason why they decided to ignore our calls or did not revert back to our calls as promised, all we got was "i'm sorry i forgot to reply back'. from their office i got the number of the local area incharge, or someone senior who could deal with this, from what I understood. He said the issue will be resolved very soon and he will revert back in a few hours, which he did not. So i called him on the mobile phone provided. so he said the technician will be at our home to return the HD box by 4PM. and guess what... bingo, no one came.. So i called him again, no answer, tried a few time, no answer, tried from a different number and I got an answer immediately. (I need more numbers) so this time he acted surprised that the HD box was not installed back. and assured he will get back to me in 2 minutes, (he'll ask someone to contact me in 2 minutes) its been 2 days and i'm still waiting for the 2 minutes to be over.

Now I have one TV working fine, one which has no service, and one without a HD box. Its Cricket world cup season and I have 2 TV's with a satellite signal.

I do not have the contact number of the right person to complain to, therefore I am posting it here.


Inderjeet Singh

[protected]@gmail.com

Hello,
I am a dishtv(dishtv.in) subscriber. My paid subscription ended on 12/03/2011. I do not like to recharge and for the time being I wish to continue viewing only free-to-air channels that are broadcasted by Dooradarshan using my existing Set-Top-Box. I successfullyconfigured the STB to recieve dd-direct+ channels but after one minute or so, an error message pops up and says "contact[protected]" and then no channel can be viewed. So it is obvious that dishtv is blocking my STB so that I can't view free cahnnels without paying them. This is clear violation of TRAI(Telecom Regulatory Authority of India) rules and regulations.

T.R.A.I rules and regulations(please refer to http://www.trai.gov.in/WriteReadData/trai/upload/Regulations/69/regulation31aug0...⇄ clearly states in page-6 of the PDF document:

"Prohibition to disable Direct To Home Set Top Boxes----- In case the dth subscriber does not owe any dues to a dth operator, such operator shall not disable the dth set-top-box of such subscriber who does not intend to continue to opt or avail dth services offered by such dth operator and uses or intend to use the dth customer premises equipment for viewing the dth services of Dooradarshan or any other dth operator"

I sent a mail complaining about this to dishtv customer care(please refer to previous communications below). Dishtv customer care replied: "Please note that you will not get free to air channels if your VC is in deactive status kindly make the payment to get dishtv service without any interruption."
Then I sent a mail to Mr. Anindya Bose (Dishtv nodal officer for West Bengal, I found the mail id from: www.dishtv.in/Resources/NodalOfficer.pdf). I kept [protected]@trai.gov.in and [protected]@trai.gov.in in cc. I am still waiting for a a reply from him.

Below are the full texts of mails I have sent to dishtv customer care and nodal officer::


Mail to dishtv customer care::

Hello,
My paid subscription ended yesterday. I wish to recharge some days
later. For the time being I like to view only free-to-air channels. But I am
unable to do so. Every time I switch on the STB it shows a message saying
"contact[protected]". I am using Arion AF-5010SCI STB. In the dishtv user
manual on page 10 it has been clearly written "*If any smartcard or CI
module is not inserted in the STB only free-to-air-channels are available*".
I removed the smart card but still can't view any free-to-air channel.

Please let me know how to continue viewing free-to-air channels.



To dishtv nodal officer::



from kusan biswas <kusan.[protected]@gmail.com>
to [protected]@dishtv.in
cc [protected]@trai.gov.in,
[protected]@trai.gov.in
date Tue, Mar 15, 2011 at 2:07 PM
subject Re: free to air channels
mailed-by gmail.com

hide details Mar 15 (2 days ago)

Sir,
I am a dishTv subscriber (vc no. - [protected]). My paid subscription ended on 12/03/2011. I do not like to recharge and for the time being I wish to continue viewing only free-to-air channels. But every time I switch on the STB I do not get any FTA and an error message says "contact[protected]. I sent a mail complaining about this to dishtv customer care(please refer to previous communications below). Your customer care replied: "Please note that you will not get free to air channels if your VC is in deactive status kindly make the payment to get dishtv service without any interruption."

T.R.A.I (Telecom Regulatory Authority Of India) rules and regulations(please refer to http://www.trai.gov.in/WriteReadData/trai/upload/Regulations/69/regulation31aug0...⇄ clearly states in page-6 of the PDF document:

"Prohibition to disable Direct To Home Set Top Boxes----- In case the dth subscriber does not owe any dues to a dth operator, such operator shall not disable the dth set-top-box of such subscriber who does not intend to continue to opt or avail dth services offered by such dth operator and uses or intend to use the dth customer premises equipment for viewing the dth services of Dooradarshan or any other dth operator"

I do not owe any due to Dishtv and wish to use the STB to view only FTA channels. But DishTv, as a DTH operator is barring me to do so and demanding subscription to view FTA channels. Please note that, this is a direct violation of TRAI rules and regulations and I request to you to take necessary action to correct this fault on your part such such that I can continue to view FTA cahnnels that are broadcasted by Dooradarshan as "DD direct+".



Thanks & Regards,
Kusan Biswas.
mobile: 0963528xxxx
mail: kusan.[protected]@gmail.com
- Hide quoted text -



On Tue, Mar 15, 2011 at 2:05 AM, customercare <[protected]@dishtv.in> wrote:

Dear Kusan,

Thank you for writing to dishtv.

We thank you for being a valuable customer for last 5 years.

We would like to inform you that VC [protected] is in deactive status due to renewal and last renewal date was 12/03/2011.

Please note that you will not get free to air channels if your VC is in deactive status kindly make the payment to get dishtv service without any interruption.

Please note that to get more information about dishtv kindly visit our website www.dishtv.in

We value your association and assure you of our commitment to serve you with a smile.

Regards,
Aman Kumar
Customer service
DISHTV


Did our response resolve your query? Please Click on the link below to give us your valuable feedback.
http://202.46.200.213/PaymentAuditDetails/CustomerFeedback.aspx?Mid=kusan.[prote...⇄

Only MTNL/BSNL lines :[protected];Only non MTNL/BSNL lines :[protected]Prefix 011 for North; 022 for West; 033 for East; 044 for South); All lines:[protected]; to get a prompt call back from dishtv SMS- DISHTV CALL ME to 57575 from your Registered Mobile Number.
To Register your Mobile Number SMS - DISHTV RMN <VC No> to 57575

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Hello,
My paid subscription ended yesterday. I wish to recharge some days
later. For the time being I like to view only free-to-air channels. But I am
unable to do so. Every time I switch on the STB it shows a message saying
"contact[protected]". I am using Arion AF-5010SCI STB. In the dishtv user
manual on page 10 it has been clearly written "*If any smartcard or CI
module is not inserted in the STB only free-to-air-channels are available*".
I removed the smart card but still can't view any free-to-air channel.

Please let me know how to continue viewing free-to-air channels.

Regards,
Kusan Biswas.
cell: 09635288xxx



In short my main complains are:

a)Dishtv has locked the set-top-box so that I can not use the STB with dth service providers other than dishtv. I can not even use the STB to receive free-to-air cahnnels broadcast by Dooradrashan.

b)False promise: In the dishtv manual that dishtv provided me at the time of subscription, it has been clearly written, "If any smartcard or CI module is not inserted in the STB only free-to-air-channels are available", which is nothing but a false promise. I removed the smart card but no free-to-air channels are there. The screen goes black and an error message says "Insert smart card".



Authorities at consumercomplaints.in, I request you to please look into the matter and take necessary actions to force dishtv to abide by TRAI rules and regulations. The problem I described above is not only mine, crores of dth subscribers are facing this problem.

Dear Sir,
I had recharge my DishTV DTH through netbanking Via www.rechargeitnow.com gateway on[protected] for Rs.250 and they send me the Order No.: R[protected], but i didnt got any recharge till now in my DTH account (VC.No:[protected]). My bank account got debited but my account didnt got the amount of Rs.250, for proof of payment i am enclosing a scaned copy of my bank statement. When i am contacted to Dish TV they said that we didnt received any amount. When i explained the above situation then they given a reference numbers for each time when i contacted, i am furnishing the reference numbers below.

Ref.No:55729649 on[protected], 55758818 on[protected] and 55734546 on[protected].

Name: Zafrullah (VC.No:[protected])
Contact No:[protected] / [protected].
Email id: mazhar.[protected]@gmail.com

I am antony nirmal from chennai.I purchased DISHTV HD by believing their lastest advertisements
They advertised by providing 30 HD channnels,but i got only 8 channels in HD quality other HD channels
with normal quality.They suggested to purchase the package for other HD channels i also did that
After that also most of the HD channels coming with nomal quality.

I raised a complaint on 09/03/11 - Got a SMS alert like such technician will attend on this date and this time
Nobody did nt approrach and got SMS like the complaint is resolved

I escalated daily with new complaint numbers and getting the above is happpening on each day.

If we ask the local service centre no from the stupid customer care peope,they give some number and
that is not working or nobody picking up the phone

There is no physcical office in any of the city to express our feelings,We are paying our own money and
wasting our time due to the irresponsible people

Even if we ask the higher authorities numbers,these stupids is not giving

My escalated reference numbers are : 55764858,55734785,55687782

My Vc NO is : [protected]

Pls let me know if you find any local technicial to solve this issue

mail id : [protected]@gmail.com

The quality of service in dish has taken a nose drive. or the last 3 weeks I have been calling up their service line requesting them to send me a technician who can fix my dish antenna.
Below is the sequence of events in chronological order
1. For the first two call, we were told that the service technician will arrive in 1-2 days but nobody turned up.
Complaint numbers 55038483 , 55144188 & 55475660
2. In both the cases, I got SMS from DishTV specifying the name of the technician who will arrive plus the local number to call in case of any issues. The number is[protected]. When I called that number, they specified that they don’t provide service to my locality (Salt Lake) but they provided another number[protected]. I tried this number numerous times but nobody picked up. Subsequently I got SMS that said my complained registered has been addressed and now marked closed in the system.
3. When I again call up, to register a new complaint, they service line refused to give me the complaint number over the phone saying it will reach me via SMS. That never happened. I also tried the number given in on DishTV website for Eastern India:[protected] and got the message that incoming facility to this number has been discontinued.
4. I called up again & spoke to service personnel “Sikha Sharma”, ID 147 whose supervisor is Mr. Piyush but she apparently doesn’t know his supervisor's employee id since she is a trainee. She mentioned that she has marked by new complaint as high priority and the same will be attended to within 24 hrs but now more than 3 days have passed and no technician turned up. Also she put in on hold numerous times during the conversation and finally when I asked for the complaint number she put me on hold for a prolonged period of time after which the call got disconnected. Next day I got a phone from a technician who said that my complaint has reached them and but they are not sure if they will be able to attend. They are trying to see if some other group can help me etc. After that I heard back nothing. The Complaint number finally reached me via sms 55475660 after 4 more days
5. The last time that I called up, I spoke to service personnel Babita who said that my last complaint number[protected] had already been closed & that she was reopening it. She promised that someone from DISHTV would call me in 2 hours time & someone would definitely visit me in the next 24 hours. I never heard back anything from DISHTV
It is obvious Dish is not interested to provide service to its subscriber or I don’t know what the issue is.
Anyway, I have decided to shift to a different DTH provider since there is no dearth of the same in the market and also will pass on this pathetic experience I had with Dish to all everybody to who my feedback matters.
I want to terminate my membership immediately. Since I have made payment till July, I want the advance payment that I have made be returned to me.
Expecting that consumer forum will look into this

Regards,
Sharmistha De
sharmistha.[protected]@hotmail.com
VC Number: [protected]

DISHTV COMPLAIN
VC NO : [protected]
Customer's IP Address : 120.72.89.190
Order Number: R[protected]


EVEN IF I RECHARGE MY DISHTV ACOUNT BEFORE EXPIRY DATE , THERE IS NO UPDATION OF DATE IN MY ACOUNT . BCOZ OF THIS I CONFUSE THAT IT IS RECHARGED OR NOT. THIS IS DONE ALL TIME WHEN I RECHARGE .

I Gitika Nayak reacharge my dish tv account no. [protected] for Rs.470[gold+colours] for two month. But amount credited to my acc. is Rs.235 what happen to the rest amount.

1. i capt mayank bhardwaj had bought a 32" samsung lcd with which i got an offer of free dish-tv hd. with vc no.[protected] i got it registered in dishtv customer care on monday 07/03/11, who gave me response no. 55365370 but till date the connection has not been installed at my place.
2. i have called up many a times at customer care( details - on 10/03/11 at 1731h and 1744h, on 11/03/11 at 1843h) of which the recorded conversations may be a proof. Though the company claims to install it in 72hr but in my case it has been 144h. i do not know what to do, now, whom to contact, and hw to reimburse the money i hav spent on calling numerous person, so that i can enjoy the dish.
3. today on 12/03/11 as a last resort i spoke to mr.eric samuel at 1137h the dishtv head at pune, but today also it was not installed though the representatives kept on calling and gave assurances of it

Hello Consumer Complaint Forum,

I have faced the following issue with M/S. Sima Enterprise, which is an authorized Dealer of Dishtv. I want the consumer forum also to be aware of it and requesting the forum to help me.

********Start of mail to Dishtv Customer Care********

Hello DishTV Customer care,

I am writing this mail on behalf of Mrs. Paramita Bhattacharya who is a DishTV connection holder (VC #: [protected]). She bought the connection from M/S Sima Enterprise, Address - 3A- Naya Patty Road, Ground Floor, Kolkata - 700055, Phone No :[protected]. She was not getting some of the Bengali channels today and gave a call to M/S Sima Enterprise. They replied very rudely to the old lady and said that they will not come today at any cost as they are busy. They did not even take the complaint and asked her to call tomorrow as they will take the complaint tomorrow only. They had taken more than Rs. 150 as AMC and no receipts were given back to her as well.

I, Hillol Mukherjee (Son-in-law of Mrs. Paramita Bhattacharya) then lodged a complaint against M/S Sima Enterprise in dishtv customer care through call. The complaint number is 55575166.

I then gave a call to M/S Sima Enterprise and told them about the complaint that I have lodged, expecting this time they will be active enough to take corrective actions but on the contrary they replied me that they just don't bother about any complaint as nothing will be happening to them.

Mrs. Paramita Bhattacharya sent an sms also to 57575 on the issue and received a call from the technical team. Surprisingly the person called did not know Bengali. He could speak only in Hindi and English.

Now I want following points to be cleared from your end:

How does an authorized dealer of Dishtv speaks to an aged customer in such rough and dirty language?
How does an authorized dealer of Dishtv say that in spite of the complaints nothing will be done against them? Do you want me to think that irrespective of repeated complaints no actions are taken against the dealers of Dishtv and all the customer oriented commitments given by Dishtv are fake?
If a call has been given from Dishtv technical team why doesn't a Bengali person gives a call to the customer? If there is a communication gap due to lack of knowledge in language then who should take corrective action; the customer or the service provider? Moreover don't you find it strange that not even a single technician of your company knows Bengali? Then why have you launched your business in Kolkata?
We are not at all happy with the service of Dishtv and don't even see and endeavor from your end to improve the same. Unlimited power has been given to the dealers and due that they have started behaving so badly with the customers, and they don't even consider the age of the person as well. There is no control of the Dishtv over the dealers as well.

I have already recharged my account for 2 months so I will have to continue with the service for coming 2 months. After that I will be shifting to Tata Sky as I could see the customers of Tata Sky are very happy with their service and behavior. If the Dishtv people have any small amount of zeal to serve customer better then I want strong actions to be taken by the authority or else I would suggest Dishtv to stop earning business through fooling people.
--
Warm regards,
Hillol Mukherjee
On behalf of Mrs. Paramita Bhattacharya.

********End of mail to Dishtv Customer Care********

I had recently purchased a Samsung 32" LED which has a Dishtv HD Setup Box free along with it. I was given a voucher of the Dishtv connection and was told to call up the Dishtv Customer Care referring to the Voucher Pin. I had placed a complaint 4days back and the installation of the Setup box is not yet done. When I call up the Customer Care, they keep saying that I would be getting a call back within 2hours from them with the information on when they would drop in and do the installation. I'm really having hard time with the Dishtv's Service.

Complaint# 55274126.

Can someone please look into this at the earliest?

I have been using DishTV Services for the last 5 years, and I faced a problem. But Since I bought DISHTV HD in Oct '2010. (STB no. 1072ABR26DS04299, VC No. [protected] from Mr Rakesh Tonk(self proclaimed DISHTV HD Dealer / Service Engineer – ph. no. [protected], [protected]), I am facing some problems with that and Supplier/Engineer but not helping me, rather he is harassing me.
He has not fixed LNB in proper way (I think, intentionally). About every evening, some channels lose signal. I am suffering from paralytic attack, so my speech is not clear so my wife used to call him but he is so rude and ill mannered that my wife doesn’t want to call him. Whenever I call, either he doesn’t listen to or say “Tomorrow I will come” but that tomorrow never comes. This is his attitude. It is after one month of regular telephoning (no reply) that I am forced to complain. Actually he waits for two months to get over so that he can charge money from us.
Firstly he gave me a defective set top box and he convinced (though wrongly) about the accessories (He did not give a composite cable saying “if you connect your TV using HDMI cable, then it is not to you” {which I think is wrong.}, because the box mentions in its CONTENTS).The set top box worked fine for first two months, but after two months I have to take out the card and put that in regularly, say about once every two weeks.
I have another connection DISHTV. At the time of purchase, he told me that DISHTV HD will automatically be my primary connection, but it is not done till date. He has not changed my LNB till date. Please send me replacement LNB through courier and help me out.
Here a brief description of his SERVICE :
After my numerous phone calls, he paid me a visit on 01-Mar-11, and promised to change LNB the day after tomorrow i.e. 03-Mar-11.
On the 4th evening I again called up him and he told me that “I am in Una, I will definitely come to you tomorrow (i.e. 05-Mar-11).”
On 6th evening I again called him and he told my wife that “I will reach you today evening or tomorrow morning (i.e. 07-Mar-11 morning).”
On 8th evening when I called him, he hid behind a lady relative of his, and prompted her to say that he was not home and had gone to attend some marriage and would come after 3-4 days.

You must look into this matter immediately and promptly and seriously. Make him understand that Goodwill of product grows on “Quality of Service”.
If this is way he is going to provide me service, then please ask him to take back DishTV HD Set top box and refund my money. I may go for a different service altogether. If this is attitude and way of service, I will be forced to my plight into Consumer Forum / Police Station.
Today is 10th March, and he has not changed my LNB (required to view HD Channels).
Sameer Bharati
Sr. Lecturer, Computer Applications
Govt. Polytechnic College – Hamirpur (H.P)
Ph. [protected] / [protected] email: [protected]@rediffmail.com
Dated : 10-Mar-11

Dear Sir/madam

I have a platinum package of Dish TV and also have taken an AMC for the services of Rs/400 per year.The start date of the AMC is 11/10/10 and valid upto 11/10/11.

I had lodged a complaint about no reception due to defective sttop box vide reference no.s
46715533 of 8th march 11 and again on 9th march ref no. 55439421.The DCC of Dehradun R.A traders and Engineers had collected the set top box and taken it for repairs at 1800hrs of 8th March 2011. and till 1800 hrs of today i.e 9th March they have not returned with repaired set top box .On calling them at [protected] they say that they have a software problem and no spare set top box and that all their technicains are in the field and they will try to replace it tomorrow i.e 10th march 2011.

I do not understand the meaning of AMC and charges of Rs/ 400 if the DTH service is not resumed even after 24 hrs and the pitiable state of Dish TV agencies having no spare set top box.

This probblem in set top box has happended for the 4th tiime in the last two years and i request them to do a proper job,but the repaired set does not last even for 6 months.The last repair was on 10th oct 201. of the set top box.

i request you to take up with Dish TV and compensate for the problem as i am unable to see world cup.
Regards
K.V.Ravinder
[protected]@gmail.com
[protected]

Dish TV is easily India's worst Set Top Box service provider. I mean, one has to actually experience their service to realise how pathetic a service provider they can be.

I recently purchased a Samsung LED 3D TV and along with that i got a Dish TV HD Set Top Box free. I was told that a High Definition (HD) Set Top Box is a must when one purchases a LED TV to be able to get the best viewing experience.

The TV was delivered and installed by the Samsung guys after a minor delay.

But the Dish TV guys took 5 days to install a simple Set Top Box. Their SLA says 72 hours. So i made like 8 calls over these 5 days to their call center, all STD calls cos they dont have a Bangalore local number. With each call i would have to speak to a customer care executive who could barely speak English, who would waste the first 3 mins of the call repeating unwanted details like date of purchase, happy to help you and other typical call center type gibberish. BUt each time i would ask them when is your technician coming to instal the Set Top Box they would say within the next 24 hrs and hang up. So after 3 days, i asked the Call center person to connect me to their supervisor. Same Story. Supervisor would say the same thing. On 2 diff occasions, 2 diff supervisors told me that they would allot my case to a Blore technician and get back to me in 10 mins with details. OBviously they never called back.

Finally after 5 days i got to speak to the Blore head of Dish TV IMplementation team ..who again was totally in capable of sending a tchnician

After 5 days, i had given up hope, they finally sent a technician..who took 4 hrs to instal..had no clue of the Set Top Box functionalities

Worst part was that the much hyped HD channels were hardly that impressive. e.g. if you watch HBO regular vs HBO HD, there is hardly any diff :(

hi
my mobile no [protected](RMN)
the service provided by you sir is poor.half the channels such as astha,care world -no signal problem. besides i wanted to know whats the recharge amount for silver package is it 135 or 165p.m.
basically our dealer charged us 165p.m for silver package for two months.we recived SMS of 330 for two months with amount of 135 and all that.

Hi,

I am Dhiren Talpada from Vadodara(Gujarat). i had purchased dish TV connection with hd setup box and service on date 21/02/2011. i had purchased it from your service centre name Shiv Service. I had paid Rs. 3190 ( as shown in advertisement Rs. 2990 for hd connection + service charges and taxes.) My V/C No. is [protected]. i

I had purchased on viewing your advertisement on company website. i am attaching that part as picture so you can take right decisions.

As i had purchased hd connection on 21/02/2011, Dish tv company has shown in advertisement and it's service centre told me, I must get Platinum pack (for two months) + Hd starter pack (for two months) + Hd a-la-carate pack (for two months) But your company has stopped my Hd a-la-carate pack and as i contact company customer service centre they said that you can not get Hd a-la-carate pack you have to pay Rs/ 100 / month.

Please solve my problem and give me reply on my mail id

Thanking you.

CHEATED STAFF CHEATED STAFF............SHAME TO RELILANCE NAME

Feb 20, 2011 ... After that i am continuosly trying to contact the same number but ... I have paid Rs. 1490/- to Appco Marketing India Pvt. Ltd. for Reliance Big ... Now the cheque is cleared and no one is answering the phones also the

Hi,

I bought a Samsung 40 inch LED on 26th Feb and got DishTV HD connection free.
I called up the tollfree number on 28th Feb morning and placed a request for installation.

Till now nobody has shown up to do the installation. Once in a while Ravi/Service Center
(cell# [protected] calls up saying they will come and do the installation but do not show up.
When I call him back, the call is not picked/disconnected or is switched off.
Repeated calls to customer care did not help. They just say the complaint is being
reopened/forwarded to backend (read as garbage bin) and someone will call up within
24 hours which never happens...

I am getting a sense that this entire thing of DishTV connection free seems to be a scam.
I will also definitely discourage my friends/colleagues and others from falling prey to this
offer while buying Samsung TVs.

I have given up on Dish TV but want others *not to fall prey* for such offers from Dish TV.

Thanks,
Aravind

Today morning(8 March 2011) I switched on my Television and I got this stupid error: 101Unsubscribed Channel. Channels like Kiran TV etc are working, but I don't need them. I want all my paid channels to work properly. I want this sorted by today evening or else I will paste you guys.

I have mentioned my Smart Card Number and STB Number below. If you need any information, call me at [protected] or 25431367.

Smart Card Number:- [protected]
STB Number:- 2483ICBI[protected]

On 16th February 2011 I bayed a new DISHTV connection and this connection installed by SWETALINA ENTERPRISE BIDHAN PARK KOLKATA-90, at time of installation itself his engineer told me that setup box having some single problem then I asked him to replace that setup box and come up with new setup box but next day his engineer again came with same setup box and told me that this is working fine and did installation.
After 4 days on 20th February 2011 it starts creating problem and DTH stop working, problem was no single. I complained about this to customer care of DISH TV and they took my setup box for resolving problem saying that this problem will be resolved max by 48 hrs. After that I asked him to replace that setup box because this problem was known at time of installation and my connection is only 5 day old, but they did not responded. After 2 day I start calling him about status of my setup box but DISHTV customer care and local service provider did not respond me properly every time they telling they will resolve and provide me new setup box in next 24 hrs.
On 27th Feb 2011 I got call from local service provider saying problem is resolved but I was out of station so I asked him to come on 1nd March 2011, but they did not came I called local service provider i.e. SWETALINA ENTERPRISE more than 6 times and they told me that today itself they sending me setup box, so I cancelled my DR. appointment and waited for him. But they did not come.
They came on 2nd March 2011 with some old stupid setup box and they again connected that to my TV but that setup box also had same problem.
Then I called there customer care and told him about this and asked him why they send me old setup box if they promised me to send new one and asked him to refund my money and disconnect my connection but they start saying they need one more day to resolve this problem.
So I gave him 1 more day but yet they did not responded me, I already made 4 times call to their customer care but every time they saying today itself they resolve this problem.
Customer care saying that they forwarded my concern to local service provider.
It seems like at time of money and new connection DISHTV come forward after that they do not care about customer problem. After taking new connection I only used that DTH only for 4 days and they already took 13 days to resolve this problem
So I want my money back.