DishTV Complaints & Reviews

This is for your kind inforation that I bought DISH TV on dated.31/10/2009 from SAI SERVICES(ASP)
7B/2 TS Krishna Mandir Road,Near Akash Hospital,Khirki Extn.Malviya Nagar New delhi-110017.But till
date the DISH TV is not operating my DISH TV.After talking to their customer services they are not responding properly.Please take a necessary action and do needful.
Thanking You,
regards
P.S.Rawat
Cont.No. [protected]
[protected]
V C. No. [protected]

SIR,
REFER OUR VC NO [protected]
WE HAVE DISH TV CONNECTION ON THE NAME OF RABINDRA NATH SWAIN ONE OF OUR FAMILY MEMBER. WE ARE A NORMAR SILVER (ORIYA ) CUSTOMER. NORMALLY RS 125/- IS RECHARGE AMOUNT FOR A MONTH.

WE HAVE RENEWED RS 300/- ON 09 JUL 09(WHICH RECEIVED BY DISH TV ON 10 JUL 09)
THRE IS A OFFER FOR 20 % FREE A LA CARTE ON RECHARGE OF RS 300 AND RS 500 FOR SILVER PACKERS
I HAVE APPROCHED CUSTOMER CARE FOR ACTIVATION OF FREE A LA CARTE. KNOWINGLY DISHTV ACTIVATED PAID A LA CARET AS A RESULT MY NEXT RENEW DATE BECOMES 18 AUG 09 INSTEATE OF >70 DAYS.
AFTER REPEATED COMPLAIN MY VC IS DEACTIVATED ON 20 AUG 09
AFTER VERBAL COMPLAIN I HAVE RAISED A COMPLAIN ON 31 AUG TO DE ACTIVATE ALL PAID A LA CARTE.
AGAIN RS 125 PAID ON 01 SEP 09 MY NEXT RENEW DAY GIVEN 15 AUG 09 INSTEAD OF 30 SEP 09. AND DE ACTIVATE MY VC ON 18 AUG 09. AFTER REPEATED COMPLAIN DISH TV GIVEN ME 20 % WAIVE FOR FREE A LA CARTE AND INFORMED ON 03 OCT 09 THAT MY NEXT RENEW DATE IS 13 OCT 09. BUT STILL THE DISH TV IS ADAMENT FOR THE FOLLOWING AND NOT ABLE TO REPLY FOR THE FOLLOWING :-
(A) HOW rS 280(AFTER RS 20 DEDUCTION FROM RS 300 ON 10 JUL 09) MY NEXT RENEW DATE IS 18 AUG 09.???????????
(B) MY VC WAS DEACTIVATED AND COMPLAIN RAISED ON 31 AUG 09. HOW RS 125/- ON CHARGE ON 01 SEP 09 NEXT RENEW DATE IS 15 AUG 09.

KINDLY HELP ME OUT FROM DISHTV MONOPOLY THAT AUTOMATICALLY ACTIVATING PAID A LA CARTE IN STEAD OF FREE ONE.

YOURS
RABINDRANATH SWAIN
PRADEEPTA KUMAR NAIK

Dear Sir/Madam

I am a subscriber of Dish tv and was availaing of the platinum package. when my subscription lapsed on renewal i decided to go for the titanium package and made paymetn for the annual subscription on which a la carte is free upto value of INR 798 which I have to send an SMS for activation. I can now view all the channels as per the titanium scheme but my sms sent for activating the free a la carte for TV5 monde was not done. When the meeter has been taken up with the company they have informed that since i have upgraded this is not applicable. That too they took 2 weeks to actully give me this response after several follow up calls (which take atleast 20 to 30 min to get connected to CSE) and several letters. Also after perisitent follow up from my side they have started coming up with different excuses on mail.

I am dissapointed as I feel that this is baltant unashamed duping of customers.

Please refer to the trail mail below to some of the exchanges which I have copied which shows how they have been giving me some or the other excuse and refusing to provide me the channel viewership.

Request you to kindly help me with justice.

Regards
Seena Mishra







Dear Sir/Ma'am,

Thank you for writing to dishtv.

This is in reference to your e-mail regarding updation of TV5 Monde of the VC [protected].


We regret to convey that TV5 Monde is no more available under Recharge Free scheme.

We would also like to inform you that the same can be availed on paid basis.

We request you to please refer the details mentioned below for paid updation on TV5 Monde:

Monthly : Rs. 149/-
Quarterly: Rs. 303/-
Yearly : Rs. 882/-

Reassuring you of our commitment towards best services.

Thanks and Regards,
Vishal Sharma
Customer service
dishtv

Within 4 days of its release in theatres! Premiering MAIN AURR MRS. KHANNA, starring Kareena Kapoor and Salman Khan, on Movie on Demand! To order from your registered mobile number, SMS MOD 50582 to 57575. Or from any mobile number, SMS MOD <your 11 digit VC > 50582 and send to 57575. Please note: This is a paid movie at Rs. 100 and not redeemable against any offer. Also showing WHAT’S YOUR RASHEE on channel 51.
=================================================================

Dear All


Please chk your records ... I have sent smses within the stipulated period for activation and since it was not done I have lodged a complaint ... Please go thru the trail mail n history before making statements

Your services are very pathetic and I dont want any more updates from you and your team ..

You shall hear directly from the Consumer forum

Thank you for nothing

Seena Mishra

--- On Fri, 11/6/09, Customer Care <[protected]@dishtv.in> wrote:


From: Customer Care <[protected]@dishtv.in>
Subject: Re: Fw: Re: Free A la carte request not activated
To: [protected]@yahoo.com
Date: Friday, November 6, 2009, 9:39 PM


Dear Sir/Ma'am,

Thank you for writing to dishtv.

This is in reference to your e-mail regarding TV5 Monde updation.

We would like to inform you that as per your records mentioned VC is not eligible for ala-carte because as per our company norms you need to give request within 15 days of renewal.

Furthermore, we received the last payment on 15/10/2009 which is already more than 15 days.

Reassuring you of our commitment towards best services.

Thanks and Regards,
Annu Arora
Customer service
dishtv

Within 4 days of its release in theatres! Premiering MAIN AURR MRS. KHANNA, starring Kareena Kapoor and Salman Khan, on Movie on Demand! To order from your registered mobile number, SMS MOD 50582 to 57575. Or from any mobile number, SMS MOD <your 11 digit VC > 50582 and send to 57575. Please note: This is a paid movie at Rs. 100 and not redeemable against any offer. Also showing WHAT’S YOUR RASHEE on channel 51.


===============================================================
Dear Kunal

If you read my mail I have mentioned that the call was received from ur CSE confirming the request for TV5 monde has been accepted n activated from your end


Under the same package of Titnanium, which i have paid for, a la carte free offer being provided under which i had requested for the same. Iunderstand the value of free a la carte was 789 approx .. in any case 22 days have lapsed so you can provide me for 10.5 months the free pack which amounts to INR 772... which will then expire in aug 2010... Which is ok with me.


Request you to end this matter with activation of the account for 10.5 months else a decline the activation. I shall be pleased to take up this matter with the consumer forum.

Regards
Seena Mishra
[protected]


--- On Fri, 11/6/09, Customer Care <[protected]@dishtv.in> wrote:


From: Customer Care <[protected]@dishtv.in>
Subject: Re: Fw: Re: Free A la carte request not activated
To: [protected]@yahoo.com
Date: Friday, November 6, 2009, 3:18 AM


[protected][protected]

Dear Sir/Ma’am,

Thank you for writing to dishtv.

This is in reference to your e-mail regarding updation of free alacarte for the VC [protected].

We would like to convey that as per our records, the free alacarte has been lapsed because as per your request, the package was upgraded from Dish Platinum to Dish Titanium package. The additional channels that you are getting under Dish Titanium package are UTV Movies, Bindass Movies and Colors channel. These channels are not available under Dish Platinum package.

We request you to revert for further assistance.

Reassuring you of our commitment towards best services.

Thanks and Regards,
Vikram Singh
Customer service
dishtv

Within 4 days of its release in theatres! Premiering MAIN AURR MRS. KHANNA, starring Kareena Kapoor and Salman Khan, on Movie on Demand! To order from your registered mobile number, SMS MOD 50582 to 57575. Or from any mobile number, SMS MOD <your 11 digit VC > 50582 and send to 57575. Please note: This is a paid movie at Rs. 150 and not redeemable against any offer. Also showing WHAT’S YOUR RASHEE on channel 51.
=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Dear Vikram

Is it that you cannot understand simple english ? You guys have never mentioned anything about upgrades and the differences in benefites thereof.... And if that is the case how come I am getting the UTV, Bindas and colors channels which are available with the titanium package...If these benefits of titnaium package is available and the free movies of the value of 3192 why is a la carte package not available with the same.

If you cant provide me with the a la carte the n I would like to avail the refund as I do not wish to contiunue with you guys since you guys are not honouring the commitments made.

REVERT ASAP .

Seena Mishra


Fw: Re: Free A la carte request not activated forMonday, October 26, 2009 1:37 AM
From: "customercare" <[protected]@dishtv.in>Add sender to ContactsTo: [protected]@yahoo.comDear Sir/Ma’am,

Thank you for writing to dishtv.

This is in reference to your e-mail regarding updation of free alacarte for the VC [protected].

We would like to convey that as per our records, we have not received the payment of Rs.3990/- agianst the VC account on 15/10/2009. However, we would like to convey that the payment has not been made under ZRZR scheme due to which we are unable to update free alacarte.

We request you to revert for further assistance.

Reassuring you of our commitment towards best services.

Thanks and Regards,
Vikram Singh
Customer service
dishtv

Within 4 days of its release in theatres! Premiering MAIN AURR MRS. KHANNA, starring Kareena Kapoor and Salman Khan, on Movie on Demand! To order from your registered mobile number, SMS MOD 50582 to 57575. Or from any mobile number, SMS MOD <your 11 digit VC > 50582 and send to 57575. Please note: This is a paid movie at Rs. 150 and not redeemable against any offer. Also showing WHAT’S YOUR RASHEE on channel 51.
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Dear All @ Dish TV

I have not recived any response from your team inspite of more that 48 hrs nor has it been resolved

Request you to resolve ASAP else I will take this matter up with your higher officials and witht the consumer forum

Seena Mishra
[protected]

Hello,

I wish to file a complaint against DISHTV DTH Service. On 7th of Nov 2009, After getting the advice from DISHTV customer care i recharged my DISH TV package for Rs.740. The advice given my the representative was that i had to resharge for Rs.740 to avail the offer of ZRZR wherein Rs.40 would be deducted for downgrading charges from Platinum package to silver package. And the rest Rs.700 would go into my account and he would activate ZRZR scheme on my account . He asked me to call the customer care after recharging. I called the cutomer care after recharging and requested to downgrade my package to Silver and make me avail the benefit of ZRZR offer. But the issue raised by a representative called Vijay was that he would be able to downgrade my package to silver but he cannot activate ZRZR offer on my account. He said i can either opt for ZRZR or downgrade my package. Whereas the 1st person who spoke to me never said this and asked me to just recharge my current pack and never mentioned about selecting Silver pack while recharging. Vijay the 2nd rep i spoke to, gave me a 2nd advice to again recharge for Rs.250 and select siver package while recharging so that i would be able to avail both ZRZR and downgrading the package. He said after recharging for Rs.250 the 2nd time i would be able to avail ZRZR offer for the whole Rs.990 less Rs.40 for downgrading charges. After questioning he answered that yes this Rs.250 is just for selecting my package to SIlver. Now when i called the customer care the 3rd time after recharge for Rs.250. They come up with a 3rd reason that i would be able to avail ZRZR offer only for the 2nd recharge for Rs.250 and not for the 1st recharge of RS.740. Whereas i was said that i would be able to avail the offer for Rs.950. I have spent my time, money but what i got is waste of time waste of money and recharging my account twice but still not able to avail the offer.

as i complaint to retailer on october 28 th............no service for 10 days ...............10 days no connectivity for dish tv not working
We have recharged the dish tv but still i am not getting the response so please help us. My number is [protected]. So please do the needful waiting for ur response...
my vc number - [protected]
name.T.Balaji.
mail id . www.[protected]@gmail.com

To
Customaer Care Executive
DishTV


Till date I haven't received any renewal information in TV screen nor the same is available in mobile . Your cadabarous & bogus Customer care information is totaly useless ( only playing damm
commercials )It is a very sad picture from ur side i.e DISHTV who claimed to be no. 1 in all respect. pls update payment status, next renewal date immediately.


some Channels like Star ananda, 24 Ghanta, Akash Bangla and many more are not coming in, a small square error message is flushed out with helpline no.[protected] in those channels . Pls look into this matter and inform me at the earliest otherwise necessary steps will be taken. For ur information I have purchased a new dish two months ago from Global Link office, Kolkata.

Why I AM NOT ABLE TO VIEW CHANNELS UNDER PLATINUM SCHEME AFTER TIMELY PAYMENT ?

I AM NOT GOING TO MAKE ANY SINGLE PAYMENT UNTIL & UNLESS THE MENTIONED VC IS COMPLETELY RECTIFIED. IF IT HAS NOT BEEN DONE I LEFT NO STONE UNTURNED TO REVERT MY COMPLAIN TO NATIONAL CONSUMER FORUM AGAINST DISH TV AND I
AM SURE THEY WILL HELP ME IN THIS REGARD.

J Chatterjee

Mob: [protected]

please change of my dishtv address as shown below :-


Old Address

Chetan Verma
Mohlla-Teehi
PO&PS-Kharkhauda
Distt. Meerut (U.P.)- Pin- 245206



New Address.

Room No. 214,
SPG Hostel Block-II,
Special Protection Group
Sector-8, Dwarka
New Delhi-77

Dear Editor,

On 30th Oct 09, my son paid Rs. 3,900/- for recharging my Dish TV account VC# [protected]. Since then I am getting an error message “Recharge your Dish TV account to avail services”.

The complain numbers are: 30346636, 30376097 and 30409493. Nothing has been done yet. On Sunday, after lots of cajoling, the technical support team called me up but did nothing and told me to keep the TV on for 2 hours which I did and nothing happened after that also.

I am a retired employee of CESC and my son (Supratim Bose) is working with a KPO in Kolkata and he has a shift from 11 in the morning and returns home at 2 in the morning which makes it difficult for him to stay at home and comply to whatever they are saying. However, on the very first day my son asked one of the helpdesk persons to send me a technician so that the problem can be identified and rectified. Nobody bothered to listen to him and today 3rd Nov 09 when my son called them after returning from office at 4 in the morning, a helpdesk person called Harish was very rude with him and said that I have to pay for the charges of the technician who is going to visit my place to rectify the error. When he told him that he was not going to pay for any charges, and told him that he has no other option than to move to consumer court, the helpdesk person said that we can do whatever we want to do but we have to pay.

Now this is what Dish TV Customer Service is all about and I am very frustrated with the service.

I would request you to publish this in your column and let the audience know my displeasure of being a customer of so called “Wish Karo Dish Karo” DTH Service.

I hope someone will please take it up forward and help me in this hour of need and crisis that I am facing.

Regards,
Sunil Kumar Bose.

recharge my dish tv ITZ cash card. my ve no [protected].

I am being asked to pay an additional amount of Rs. 40 for downgrading my package,however there is no such charges payble if one thinks o[censored]pgrading his/her package.

Max,sab,starplus picture is not functioning,only sound is working.

Voice No :[protected]

Dwijen ch Das
Dhupdhara(Goalpara)
contact No :[protected]

set top box signal is pooer bad signal

hi,
this is B.S.RAMULU.I want to just say you that i had purchased dishtv last year.and with that pack we had given all the channels for one year.so now the problem is that frm two months iam recharging with the silver pack but i am getting all the channels but the problem is that it is not valid for one month. recently on 27th oct i had recharged with silver card of rs-125 so i request you to kindly activate the silver card plan so that i will be thankfull to you.


B.S.ramulu
Qtr no- 151/5 old cvd line delhi cantt,110010
vc no-[protected]

DISH TV (PLATINUM PACK) Complaints - Re-storation of Cable connecation
View all DISH TV (PLATINUM PACK) complaints
DISH TV (PLATINUM PACK)
Posted:[protected] by SUNITA JAIN Send email
Re-storation of Cable connecation
Dear Sir,

Ref.: Complain no. 30158116 send to DISH TV INDIA LTD.

I have already been complaint to DISH TV through e-mail dt. 20.10.09 & customer care telephone several times bu no action is being taken by DISH TV ( PLATINUM PACK). They have disconnected our TV connection on 08.10.09 while the expiry date of recharge (near about) 31.12.09. We have discussed with customer care executive several times but no positive response is given by him till date. Our TV connection has already been disconnecated by him. You are kindly requested look into matter.

We are enclosing here complaint letter dt. 20.10.09 send to DISH TV for your reference.

Regards,
SUNITA JAIN,
NAND NAGARI, MODI NAGAR - 201204 , U.P.
Contact No. [protected] / [protected]







To, 20.10.2009
Dish T.V. India Ltd.
FC – 19, Sector – 16A, Film City,
NOIDA, U.P.

Sub: Illegal Disconnection of Cable Connection.

Ref: Parent Viewing Card No. [protected].

Dear Sir,

I have taken Cable connection in my name with Child Viewing Card No. [protected] with effect from 12.4.2007 through your Dealer M/s Laxmi Electronics, Opp. Bus Stand, Near Chhatri Wala Mandir, Modi Nagar , U.P (Mr. N.K.Gupta – [protected]), Dealer I.D.No. 14521. My Cable has been disconnected from 8Th Oct. 2009. When I contacted your Dealer then I came to know that another Child Viewing Card No. [protected] has been allotted and used by some unknown person whereas I am using only one Child Viewing facility. On the basis of One Parent and One Child Viewing facility I had deposited Rs. 3,990.00 dated 04.5.2009 under package – PLATINUM.

Since some other person is using the second Child Viewing facility, so I am not all responsible for this act. Hence you are requested for the followings:

1. Current Monthly Payment Schedule.
2. Restoration of my Cable connection immediately under package – PLATINUM.
3. Credit of amount debited to my account for Second Child Viewing.
4. The actual amount to be paid for one year under PLATINUM package and date.

Your immediate action in this matter is expected.

Thanking you.

Yours truly,



SUNITA JAIN,
NAND NAGARI, MODI NAGAR - 201204 , U.P.
Contact No. [protected] / [protected]

On 22 Oct 2009 evening, my Dish TV set top box suddenly began displaying the following message on my TV screen which was somewhat like this - "UPGRADE IN PROGRESS DO NOT SWITCH OFF"

I called up the call center and registered a complaint[protected]. The call center employee informed me that a technician will need to visit my place and upgrade the set top box manually. To my surprise he added that I will be charged for software upgrade!!!

Charges - Rs 170 as a visiting fee of the technician and software upgrade cost Rs. 250 (I am not sure of exact amount but the figures are some what like this). I FIND THIS VERY UNETHICAL - I AM BEING FORCED TO PAY FOR A SOFTWARE UPGRADE WHICH I HAVE NOT ASKED FOR.

I verified with the customer support personnel that I am not alone sufferer but there are many other such frustrated Dish TV consumers like me.

More over there is no such mention in the consumer User Guide accompanied with the Dish TV installation. Also, I was never informed at the time of subscription that I will be charged for a software upgrade during my subscription period.

As against this I have inquired with my friends who have Tata Sky. Their set top boxes were upgraded free of charge and automatically without any manual intervention.

On 23 Oct 2009 the Dish TV technician called me up. When I argued as to why I should pay for software upgrade he had no answer. His supervisor was even ruder and least bothered about my woes. "Karna hai to karo nahi to baitho without television" his attitude reflected.

And to add injury to insult they have closed my complaint[protected] without my consent and without providing me any service. Now for 4 consecutive nights there is no television in my house – even though I have paid for platinum package full year subscription.

Kapil Anturkar
Pune
25 Oct 2009

Hi,

This is srinivasulu reddy,installed dish tv with the VC number is [protected].While accessing telugu channels it is showing the condtional access error.Could you please look in to this issue and solve as earlier.
For any other clarifications you can contact me @ [protected].

My STB is binking but not functioning.

Complaint No 30155838 is pending since 30 hours but no respond from DishTV. I have called up 3-4 times and everytime 6hours waiting times has been given .

Dear sir/madam,
I have done dishtv platanum pack recharge for a month, on 18th october 2009 ie tody at 10:55hrs.
my complaint is that even after payment of 358 Rs online from SBI Debit card , my account of dish tv has not been activated.
so i m requesting do the needful please.

Thanking you

Dear sir/mam
My Dish TV VC Number is [protected] and since 30 days the "My Account" info bar are not
updated when i called customer care they says after 15 minuts your "My Account" info will be update
but the info bar is not update since 30 days so please resolv mu problem.
Reg:
Ramprakash Sharma
VC Number: [protected]
Mobile No. [protected]

Thanks!