DishTV Complaints & Reviews

I am a user of Zing Digital (Mob number: [protected])

Due to FANI cyclone, my dish antenna is not operating since 2nd May 2019.
I submitted a complaint on 21st May 2019.
Till now there is no solution. My recharged amount is going in vein.
I have several time reminded to the customer care, every time I lost money in the call and hear a single line " We will get back to you soon"
One customer care authority said me that they will extend my validity.

Please help me how can I lodge a consumer case on dish tv

I had raised complain on 17th may 2019 on customer service, that after cyclone Fani in Bhubaneswar, Odisha, error 301 showed up for all subscribed channels. Till date after doing multiple follow ups, no technician visit, no issue resolved. Everytime one answer- technician will visit within 96 hrs.
It seems only Dish TV is having major crises after Fani, as all other TV operators have already worked upon the issues of their customer and they are able to use the service.
If Dish TV cannot solve our issues, let me know will go for other operators as they give good service than you.

Customer ID : [protected]

I had complained on my dish tv box from 29 may 2019.But till now they didn't respond and they are giving new date repeatedly. I think dish tv has worst service provider. Today is my 11th day of complaint but they are giving new date again. When I am calling they are telling about they have lots of compaint before me.So please do some need full action as soon as possible.

My dishtv with the vc number [protected] is not working since 04/06/2019. I still have balance in my account and my next recharge is on 03/10/2019. My tv screen is displaying "102 no account balance". I have switched on and switch off the receiver so many times as per the customer care instructions. Customer care is instructing to change the channel to 96. But from this screen i am not able to change my channels. I am attaching a picture of the tv screen also. Kindly do the needful. Kindly rectify the problem and solve it.

Reards
Suresh Naik

I have a Dish TV HD Connection with no [protected]. My Set-Top Box is not working since 23rd May-19. Initially I though it was a remote problem, changed batteries and got it checked, it was working fine. I went to local Dish TV sales dealer and he advised to raise complaint online as he is doing only sales and service is provided by company directly.
I have registered a complaint online on 26th May-19 with DishTV Customer Care on [protected] / [protected] and I got a call from Dish TV technician from No [protected] at 12.25PM he took directions and said he will come in evening. I call him in evening he does not take my calls. I again raise a complaint to Dish TV customer care my complaint is escalated and a technician calls me from No [protected] on 28th May19 at 04.39 PM. He again takes directions and does not turnup. I call back the no and he does not take my calls. I again call customer care they claim they have escalated my case I will surely get service.
I get a call from Dish TV Service Dealer “Hari Hara Teja Dsh TV” Mobile no [protected] on 30th May19 at 3.57PM to enquire location to send technician. The lady promises technician visit before end of the day. No one turns up. I call back the same no response.
I call Customer care they claim they have escalated the issue. But no result. My case has been escalated to nodel officer, service manager, Area Service Head, Regional Service Head, Area Sales Manager and Regional Sales Manager etc no service.
I get a missed call from No:[protected] at 5.34PMon 3rd June 2019 and call back the no within 15 secs there is no response.
I am regularly calling and following up on all above nos technician and service dealer nos but there is no response. I send a SMS that I am prepared to pay Rs.1000/- inclusive of official service charges if my issue is attended to still there is no response.
I call customer care and inform escalation team of my offer and I find out that my 26th dated complaint is closed arbitrarily with reason that customer has not responded to many technician calls. I am flabbergasted how can my complaint be closed. They have opened a new complaint dated 4th June 19 and the whole escalation matrix thing again starts from the bottom. This is done purely to fool customers and make them pay through their noses for service.
As a Last try I find out Dish TV Hyd office on [protected]. As usual they do not lift the phone. I send by SMS my offer.
“DishTV Set-Top not Switching on. Cust No:[protected]. I will pay total of*Rs.1000/-* inclusive of company charges if my problem is resolved. Location: KPHB Colony”

Hi
Today i have received call from dishtv service provider from [protected]

Asking to subscribe for additional channel. I have clearly said no multiple times still i have received that "your request has been processed. Etc.." and monthly recharge amount increased by 20rs and next recharge date preponed.

I have recording for conversion.
Dishtv vc no.[protected]

Thanks.

It has been 1 month i was raised request for new alignment, 1st i had raised request on may 8th, i have not received single response from dish tv operator from, i have continuously doing follow up with dish tv cs employees from 31st may but they haven't turned up atleast once, this is the worst customer service which i have ever faced, finally requesting you to kindly fix this issue and add extra days to connection.

Sir i raised request regarding technician support 2 days back on 3-6-2019, i havent got any response and if i call customer care they will keep me holdm for 10-15 minutes.
I am fed up calling customer executive and i am raising this complaint after calling 5 times to them. I am really frustrated with the response i am getting.
It is so embarassing listeng that "keep on hold" for more than 10 minutes when i contact customer care executive.

When ever i tried to see any channel after few days i found it was unsubscribe and i had to pay every time moreover they charged moneybwith in 2 mins but takes so many time to subscribe the channel and if bymistake you calll to their customer service you will find after half an hour that i waist my time coz they people only know about the payment nothing else every day their is some new problem for which they will straight away tell you for their technician so that they can charge for it so this is how they never miss a chance to earn money but never give quality and service now i am thinking that local cable operator are much better than this kind of perthatic service.

I have done recharge for my vc number [protected]. But by mistakely entered the vc number [protected] i have missed one zero. My money rs. 204 debited recharge not done. I used bank of baroda mobile banking for this transaction today 4.6.2019 transaction id bb01c4043620. Please reverse my money rs. 204 to my account no ending 6339 bob. Please do the needful. Reverse rs. 204.

On 24 may i complained signal problem and wire disconnected from dish complain no[protected] till the date i didn't receive any call from technician and call centre and they keep on telling that they have marked my problem on high priority but unfortunately none call or visit and my problem stay as it is. They continuing didacting money from my dishtv account.

From one month i am registering complaint for a technician.and day by day they are giving different reasons, and telling to book new compaints.i am harrased both financially and mentally with this dish tv company.the officers of customer service are worst and playing with me with absurd reasons.i am going to take legal action against dish tv.

On 23rd may i complained about no signal found error till the date i didn't receive any calls from the technician and they keep on telling that they have marked my problem on a high priority and next day the technician will visit. Unfortunately noone calls or visit and my problem stay as it is. They continue deducting money from my dish tv account. Worst costomer service ever.

Hi Sir,
i did recharge for my Dish TV and unable to see anything on screen since 1 day .i contacted customer care team multiple times but the issue is still not rectified .I would like to get my balance refunded to my account as soon as possible
my VC number is v.c no: [protected] and RMN is [protected]
i am totally upset with the worst service given by dish TV

Regards,
Ajith K R

I am getting non stop calls from dish TV...And this is very very irritating..I am getting mental harrashment... please stop calling me..I can't even block the numbers because there are too many numbers..if I block one number they call from another one...dear DISHTV u will shut down due to these nonsense activities..please please please stop calling me!

Hello,
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It has been 15 and more days, and i have requested them to look into service 5 times. But every time i am given the same reply and excuses. They don't give me any specific time of resolving the issue. Rather they just say that it will be resolved shortly. But right after customer calls, no response till i call again. On top of that, they even asked me to recharge, which i did. But that recharge was for this worst ever service.

Dear sir / madam, i recharged my dish tv with 150 rupees on a wrong vc no. [protected] from a shopkeeper. The wrong vc no. Is [protected] and my correct vc no. Is [protected]. Please fix the problem and recharge my vc no. [protected] with the amount. Date i recharged was june 2. Sir/ madam please fix, hope it will resolve within 2 days. Thank you.

On may 22 2019, i requested for technician visit.
The complain number is[protected].

Still now i have not received any call for technician visit.

Every day i followed up with them and every times they are assuring within 24 hr the technician will visit.

After 10days when i called them today they are saying the technician will visit within 96 hrs (4 days).

Now i belief that the dish tv is providing worst service to the customer, we can say third class service to customers.

Now when i am calling them they are either not receiving or putting my call on hold.

I am having dish tv connection with vc number - [protected]. Dish tv has disrupted services of some channels in the name of dismantling of antenna soon after the free service period got over. During the free service period there was no such problem. To charge forcefully they have disrupted the services of some channels. Even after so many calls i am unable to get connected to higher authorities in dish tv.
There is no change in position of antenna as established by dish tv people and not all channels are affected only some channels are not working gradually they are disrupting services of channels. Though weather is also totally fine.
I kindly request you to please look into this matter and resolve this as soon as possible.

Thank you
Mahavir singh gour