DishTV Complaints & Reviews

I call dishtv customer care for temporary de-activation of dth service, but they said that as per trai rules there will be charges for temporary de-activation as per below tariff.

If less than 90 days there will 25 rs and for more than 90 days there will be 100 rs charges and this is as per trai.

But as per the below document from trai authorized website. There is no charges for temporary suspension of service. Faq no. 38.

https://main.trai.gov.in/sites/default/files/Consumer_Booklet_30042019.pdf

Pfb mail for their confirmation.

On 14 may 2019, at 11:21 am, customer care wrote:
Dear mr. Sameer,

Thank you for writing to dishtv.

As per telephonic conversation temporary deactivation related information
Has been shared with you.

Moreover, you can temporary deactivate your dishtv for a minimum of 15
Days and further in multiples of 15 days i. E. 15, 30, 45 etc. You can
Avail this service for unlimited times in a year however please note that
Your dishtv should be in a active state. Your request will not be
Processed if your account is deactivated.

Temporary deactivation service will be charged as below:

Rs.25 for less than equal to 3 months.
Rs. 100 greater than 3 months.

For any further assistance, please write back to us or call us on
[protected].

Happy viewing!
Regards,
Kajal
Customer service
Dish tv

You can refresh your channel list by giving a missed call on[protected]
(Toll free) from the registered mobile number. For any assistance, please
Contact us on our new customer care number[protected]Local call charges
Apply) or to get a call back from us, sms: call me to 57575 from your
Registered mobile number.

—

Subscriber request
Name: sameer
Vcno: 01526760xxx
Mobile: 797743xxxx

Category2: temporary deactivation
Emailtext: hi dishtv team,

I want to temporary deactivation my service for vc no. 0152676xxxx as we
Are going for vacation. But when i called customer no. Your executive said
That there will be charges for temporarily de-activation like 25 rs if
Less then 90 days and 100 rs if more then 90 days. And this changes are as
Per the trai regulation. So i request you to kindly give confirmation on
This charges and changes about your changes. Also if this is as per trai
Rules then please share the authorized document and or reference from
Trai.

Thanks!
Samir joshi
797743xxxx

Dear sir i am prashanth from mysore karnataka. I am very disappointed with dishtv service. Twice in a month i am getting signal not found 301error and channel not subscribed error. If i called customer service they symply send technician and he will charge rs.200 to 400. Even i never seen channels more than 20days every month. Unnecessory my money wasting. But they are not taking care. This month 10th date also i complained two times but they are not ready solve the problem. Please give me justice. My dish account number is [protected]

Dear sir/madam my name is sudhanshu tiwari. My dish tv id no. Is [protected]. My mobile number is now active [protected]. Now please changing my self number is [protected]. And everytime send message and email sent me my email address [protected]@gmail.com. So please update my new mobile no. And email address in your system. Thanks and regard.
Sudhanshu tiwari

I have complained regarding error201 (Vc no.[protected] 3) for many times. After registering complaint call after another day they have ask about complain they have said that your complain is closed, not forward and not registered with us. They makes fool the consumer. Very rude behaviour by customer care service provider. When call on customer care they said we will refresh and you have wait for 15 minutes ang your problem is solved. After 15 minutes back call to customer care he said to dos same procedure as above. But problem is still not solved.

I have paid rs1590 at your website for a new connection on 11 may 2019. I did not receive any token number but do have the transaction reference number and the receipt of paid money. Thereafter i have called the help line multiple times as well as sent several reminder emails to the customer care e mail. Till today no installation has been provided and every time i am asked to submit the token number which i never received. I would like dist tv to either trace the payment made in their accounts dept or refund the amount immediately refund.

I have attached the payment receipt for your reference.

I think it's my big mistake to choose dish tv.

Raise a compliant to the customer care before 35+ days, still not resolved, from 7 to 10 when call to customer care, they are telling issue will be closed within 24 hrs, if i ask solution or compliant number they putting call hold about 10 min after that they disconnecting due to this every time i losing my valuable time and money, kindly take necessary action

I'm getting too much calls from dish tv agents.
I have clearly told them that i'm not interested in their services but they didn't stop calling me.
They call me through alternative numbers so every time i do block a number they use another number to contact me.
Now they started misbehaving with me.
Once i told them i am not interested for the dish tv then the person on another side started misbehaving and argued with me as well as used abusive language. Few months before a lady argued with me and when i did complaint against her then dish tv has assured me that from now they won't call me again. But they did again and once again they argued with me.
What kind of things are happening now a day, i am not their servant or slave. I do not need their assistant, if once i said that i don't want to use their service then why they still call me and when again during the call i said sorry i don't want to use your service then how they dare to misbehave with me. I want strict action on this. I am providing you the call details and all other important things
Kindly solve the issue and warn the dish tv service provider to not call me again and do some punishment to that person who did misbehave with me.

Thanks and regards
Pawan kumar soni
Dish vc no [protected]
Regi mo [protected]

Calling details
10-05-19

[protected] 3:01 pm
[protected] 5:41 pm
[protected] 6:11 pm
[protected] 8:53 pm

11-05-19
+[protected]:44 am

In continuation the earlier ordeal which was prolonged for almost 20 days just for a alignment, now i am facing with a peculiar problem with dishtv. As complained below after my hue and cry at various stages distvh service engineer has visited and did the alignment of the dish to suit my package.

Exactly here the new problem started. Since the alignment, the signals comes only in the evening after 6 to 7 pm only, day time no signals. I had complained through website and even my family called dishtv call center. The response is once again poor. The persons attending the calls does not even listen to us properly to understand the problem but gives the instructions to do this and that.in normal cases i agree but this is a peculiar case i. E signals received only a part of the day.

Now, dishtv call center is saying that they will send the technician (Not sure when) but we have to pay the service charge. Why should i pay the same when the problem is not with my installation or not a shifting or a repair problem. This is the system fault of dishtv services.

Best regards,
Prasad

As I had given a service request to Dish tv channel on
02.05.2019 at 4.00PM, to re-installation of set-up box & Dish tv antenna. Dish tv executive was given commitment that re-installation service within 24 hours & the technician will call me within one hour of my service request as per terms & Conditions of above said services. But didn't get any call technician as well as any Dish tv Staff for service of view. Today date is 10.05.2019. This Dish tv channel authority are not ready to my balance amount of my Dish tv account, and not ready to provide service. More over there are disconnecting my calls with proper commitment or service. Sending unrelated SMS o[censored]p-grading of there service without proper service to me. Its hurting me a lot. Therefore I want to registering this compliant to Dish Tv services.

My Dish tv account details are

VC no:- [protected]
Name Registered:- M. Kamal
Register N:- [protected]

Given current & Old Address as well

Service Request No:[protected],
Compliant/Request date:- 02.05.19 at 4.00PM.

Avainst my vc number [protected] i complained to dishtv on 5th instant(had talk with Mr. Jatin) & again on 6th May 19.( had talk with Mr.Durgesh who said he's booked for a technician visit for sorting out problem faced by me). My complaint was i am unable to view subscribbed channels both on parent & child connection. Today again i had talked with Mr.Asher Ahmed who was kind enough to inform that no complaint has been registered at their end. He has been kind enough to register complaint & gave me complaint number[protected].Also he has informed that i technician will soon call on phone & visit soon.Thanks.
In this regard may i request you to compensate for channels you have blocked even though paid in advance by suitable enhancing switch of date.
Also we expect better response from your end as i have been using your connection for now over 10 years.
Hope you shall understand urgency of matter ( in this vote season ) & do whatever necessary atonce & oblige.
Thanking you.
M.Garg
[protected]

Good morning sir,
Sounds good pay for what you want to view and we switched from cable to dishtv. No doubt, the first 3 months of service is excellent, but the problem started to arise while recharging it. Our first recharge costing approximately 550 rupees, the money was debited but tv was not recharged. We then called customer care number and told about this issue and asked for refund. Thankfully we got our refund. Weeks after we again recharged which cost us more than 750 rupees and we were stunned to see that we had not git all the channels we subscribed to. This time again tv shows us the the message that 8 may 2019 was the last date to recharge. I have paid 401 rupees and we were shocked to see that only 3 channnel were aired and where were the rest 60+ channels for which i paid. Is that good what you were doing with your customers and this is the most terrible thing happened to us. Lastly now my =tv display the mas that your recharge date is 11 may 2019. Why? We are not getting what we want to see. I would be very grateful to you if you would help us in this matter as soon as possible.
Thank you

Greetings to you.

Myself thirumeni selvam j from chennai, i am a dish tv subscriber from october 2018, and i opted for 1 year plan. Vc number [protected]

Past 10 days i have been notified that my switch off date is 12.5.19. I am surprised 2 weeks back friday when i checked my account details through dish tv helpline number it was upto october 19 my account validity. All of a sudden how come this can happen. So i called dish tv customer service help line number and again i am surprised they says as per trai regulations my account has been changed and the service will be end by today. Initially they said like i have took some paid channels they listed the channels as well. When i asked her to provide the details and date of my subscription request she took some time and says it's trai regulations.

Whereas in trai regulations it's been clearly mentioned subscribers can be continued with the existing package until they desire to change

Looking forward your support and should be taken necessary action for their misconduct

Regards
Thirumeni selvam j
[protected]

Dear sir/madam,
I would like inform that, i am dishtv customer and i am few days to facing problem. I have service request logged on dt: 04th may'19 but as of now company not respond and not provide any type of service. Kindly take necessary action.

Dishtv vc no - [protected]

Service request no[protected]

Regards,
Santosh kumar bisoyi
[protected]

Hi,

I have been getting non stop calls from dish tv from different mumbai land lines numbers for vc number on my registered mobile number ([protected]) with them which is on do not disturb mode. I don't know if that's even legal. Many times u have asked them to stop calling me but they don't. This is mental harassment. I can't even block the numbers coz they call from different numbers everytime. Screenshot of my phone call...

When i took a new connection i was told that i would be getting a coupon worth rs2000 of coupon dunia but after installing the connection the dishtv team is telling there is no voucher on my connection
Some dish tv member are telling that if you take connection from dealer you will get and some are telling that if you book connection direct from distv sales team or dishtv online we will get it
I booked the connection by calling the sales team but till now i didn't receive any coupon. The sales team is agreeing that there is a voucher but the customer support team is disagreeing that the coupon is available.
The dish tv team does not respond to any mails and the call back. I wrote 20-30 mails but no response.
Name of booking : vishaanth agarwal
Email :lvi*an*1*[protected]@gmail.com
Vc number - protected
Contact number 9100*28

Hello team,
I have been receiving non stop calls from dish tv since two days from different numbers. When i pick up the call, no one speaks from the other side and then the call gets automatically disconnected. Please stop harassing people like this.
Kindly lodge my complaint and take action for the same as soon as possible.
Henceforth i should not receive any such calls from you all.

I have a dish tv connection now i'm facing a signal issue since 1 week i'm complaining against this problem they didn't respond well and didn't resolve my problem and said that go to consumer court and complaint since 1 week i called them regularly and remaind my complaint to them regularly but they didn't took any further steps to resolve my problem please take some serious action on them

I am having dish tv connection connection vc no. [protected]. Initially they have given me offer rs 2500 for new upgradation of hd set-off box and balance rs 2500. So after seven months contacted to dish dish tv regarding 1 month switch off account as per there fee rs 25. But they said that this facility is not available for your connection. Initially they told me this facility is available and we r following trai rules.
Now they are not listening me properly and not taking my problem seriously. Kindly help me in this matter and do the needful.

I have paid Rs 1700 at your website for a new connection on 20th April. I did not receive any token number but do have the transaction reference number and the receipt of paid money. Thereafter i have called the help line multiple times as well as sent several reminder e mails to the customer care e mail. Till today no installation has been provided and every time i am asked to submit the token number which i never received. I would like dist tv to either trace the payment made in their accounts dept or refund the amount immediately refund.
All relevant details have been sent to the customer care e mail already.

Dear sir/madam,
I was abroad for the months of march and april.
On my return on 2 may, i noticed that my tv main had been disconnected. Please explain why, why, why???
Have you charged me for these two months — why, why???
Now i am told you have put us on packs costing rs 1575 against earlier rs 965. I never authorised this. Please show proof of my authorisation. How can you charge me more without my specific agreement. It is tantamount to black mail. It is not enough to send me a notice – you have to have my specific authorisation to charge me more.
It is a fit case to take to consumer court – harassment, ‘chalaki’.
Please ensure i am not charged a rupee more than rs 965 and if earlier package is costing more now (Which should not be so, as in fact govt is telling you guys to charge less).
Can you now clarify to me charges against my account since new system has been introduced and the channels i am getting now.
If i do not get a satisfactory response, i reserve the right to take you to consumer court.
Swarn singh kahlon
Ps: i am disgusted with your service, unilateralism and am seriously considering switching to tata sky. I was the first customer in my neoghbourhood to opt for dish tv. I am now regretting.