DishTV Complaints & Reviews

I have active dish tv subscription vc no. [protected] which i have recharged on 12th june, 2019 by rs.500/- (5 days before subscription deactivate). I'm unable to view my channels from 17th june, 2019. I followed instructions displayed on tv to refresh account, communicated to customer care repeatedly, made service requests but problem is not yet solved. Also i have paid another rs.200/- extra to service request visit made on 01st july, 2019.

Please look into matter.

Hi Team,
I have received the call for customer care to recharge 400rs and get 200 cash back. After the done the payment of 400rs.i called to given no but u have received that I am not eligible for cash back and arranged the call back. Now they are saying cash back is not possible. So request you to check and do the needful.

Thank Ameet
[protected]

My dish tv channels are not working, on 26th june 2019 i recharged my account. On 27th onwards channels are not working. I thought there i might be due to bad weather in my area. I complained to customer care on 29th june 2019, they said i will get a call in one hour from technical team and the problem will be solve in 24 hours, i tried calling the for follow-up, their response is not good, even after waiting for 24 hours i called them and asked them to connect the call to any superior officer who is related to these issues, they made me to wait on line and kept call in hold for few minutes and discontinued the call. This happened twice. When i called them for the first time after 24 hours one of the customer care executive said that my complaint was closed stating right action as the status, without solving my problem they closed my complaint. Moreover they are deducting money from my balance. These kind of incidents happened to me previously also. They are not willing to provide a proper service to the customer. Even the way how those customer care executives speaks is very bad.

Kindly take an appropriate action and solve my issue.

I booked dish tv my vc number is [protected]. I have been charged 1590 for standard defication whereas the website offer clearly shows 1490/- they have charged 100/- extra and now the company being a thief is not ready to accept that they have concealed the truth that sd connection is for 1490 and charged me for high defination (That is rs.1590/-) but given me sd connection.
The sales representative said 1590 for the new connection as i have placed connection request for hd now they are giving statements that online booking is for 1590/- whereas no where it is mentioned that this offer is only for online payment customers. This is pure thug act and this is a voilation of rules of the consumer protection act. I demanded a conversion to hd as they have already taken extra money but they refused. I demanded waiver of rs.100, they are not ready to waive off and are saying that they are correct and they will not refund. I have been fooled and cheated. Dishtv is a very unrelaible company one can ever come cross with.
As per conusmer act rules - a consumer should be given complete information even by a sales representative and also by the technician but dishtv staff has all after thoughts and do not stay loyal with the advertisement they show and put on their webiste.

On 22nd march i ordered a new setup box from dishtv for which i paid online. Yet the technician denied to come to my house and wanted more money which i refused. I reported what happened to dishtv and asked for a refund. It has been 3 months and i have not received refund even though i have contacted dishtv several times. For which they give bogus reasons. Such as service team hasn't replied or it team has to change status of complaint or accounts team has to do revert. The customer care was misleading and using delaying tactics to keep the money from me.

My dish tv registration no. Is [protected]. I have complained many time for signal not found problem in my connection. Dishtv executive visit many times for this complaint. They charged service charges every time when they visit also changed parts and charged for changed parts.
I have also upgraded my dishtv set top box to resolve this problem on 26/05/2019 but this problem still not solved. I have complained again on 11/06/2019 and their executive again visit. Today 30/06/2019 i have called again for same problem and again they demand for visit charges of executive for same problem.
Please look in this matter and resolve my problem without cost as i have already paid enough money for this problem.

Due to fani cyclone my dish tv (Vc no [protected]) connection have been disconnected. Then i had complain to dish tv customer care on dated 01/06/2019. They told me they will come within 72 hour. After that they didn't come even canceled the complain repeatedly from there side and then i contact them again and again but they told me the same and no one had came till now. Also i had recharged my tv and now that money has gone total waste. Kindly help me on this matter.
Geetanjali naik
Contact no - [protected]

My dish tv with the vc number [protected] is not working since 27/06/2019. I still have balance in my account more then 2000rs and my next recharge is on september 2019. My tv screen is displaying "102 no account balance". I have switched on and switched off the receiver so many times as per the customer care instructions. Customer care is instructing to change the channel to 96. But from this screen, i am not able to change my channels. I already call the customer care they said they have refreshed my account and ask me to switch off and on and wait for 15 minutes yet it's not working
My mail id is wi. [protected]@gmail.com

I have shifted my home from kolkata to odisha, pin code -752061. For reinstalling dish tv call log requested on 8th june having service request no[protected]. Till date not received any cal from support team. Neither technician visited done. For same i have called so many times to dish tv customer care & got the reply that it will be done in 96 hrs. Then almost when calling they have transferred the call to senior official and they promise to do same on priority & inform me that they have send escalation mail to service team. Now i have in such a situation that daily getting false promise from them. My customer id is [protected]. Now who will bear the cost of last 1 month & why technician is not visiting.

I have shifted my home from kolkata to odisha, pin code -752061. For reinstalling dish tv call log requested on 8th june having service request no[protected]. Till date not received any cal from support team. Neither technician visited done. For same i have called so many times to dish tv customer care & got the reply that it will be done in 96 hrs. Then almost when calling they have transferred the call to senior official and they promise to do same on priority & inform me that they have send escalation mail to service team. Now i have in such a situation that daily getting false promise from them. My customer id is [protected].

Sir/ma'am

I want to inform you that i am using independent dish tv at my home in lucknow since feb 2019 till march it was good but from april to now it has been stopped the customer care is not recieving calls. I piad 3000 rs for this poor service i just want please take action against them as soon as possible and help in refunding back my money.

Sir,
With due regards, i beg to state that already 24hrs is going to pass after forwarding of my message by trai on my complain dt.27.06.2019 regarding non compliance of dish tv's service request no.[protected], dt.18.06.2019. Till now no one from dish tv has contacted me to resolve my issue.
Instruction may please be given to dish tv to shift my recharge date for undue delay of their service & harassment to customers.
Y. F.
B. Sahoo
V. C. No.[protected]
Contact no.[protected]
Plot no.331/1916-a
Aurobinda nagar
Backside of municipality kalyan mandap
Chandrasekharpur
Bhubaneswar
751016

Registered mobile number : [protected]
Date of complaint: 20th june 2019

I raised complaint for service from then on every day i am calling for service person to come and do the job. Today is 27th june 2019, my issue is not resolved. Everyday i call them, they say wait till today evening and again the same old story. Worst service. They cant even send a service person to your home.

The dishtv has provided me an offer of rs 404 & get the cashback of 202 in dishtv account, but they are not providing the cashback, i have called to them 12 times & they are even not listening & they asked me to provide the proof of sms & i have given them proof of sms also, but even that they are not providing cashback & even that not listening. Help!

Sir,
With due regards, i beg to state that, in response to my above complain, dish tv customer care had gold to resolve the issue within 96 hrs i. E exchange of stb for 301 error, but it is to regret that another complain no[protected] generated on 24.06.19 without visiting by any technicians. I have contacted no of times to[protected] but they r telling our technicians will follow up u very soon. Also, i have mailed twice to dish tv, in response they mailed me they r trying to resolve my issue within 24business hrs.
Under above circumstances, i request u to kindly take appropriate actions to resolve my issue at an early date.
Y. F.
B. Sahoo
Contact no.[protected]
V. C. No.[protected]
Address
Plot no.331/1916-a
Aurobinda nagar
Backside municipality kalyan mandap
Chandrasekharpur
Bhubaneswar
Odisha
751016

My service request no.[protected] raised on 20/06/2019 03:46 pm, i am calling dish tv daily and they are connecting to service executive and daily telling the technician will come to rectify the single problem and still no action taken and some person calls and says he will come and does not turn up and when same number is called they are not answering please give solution wethere dish tv services will made available or not please reply and refund the balance money with the last one week service not received, so that we look for some other service provider..

My name is Anil Kumar Mohapatra, i am the user of DishTV. I shifted my room to other place and i informed to the DishTV customer care to reinstall my DishTV connection to my shifted room on dt 08.06.2019. they people told me wait for 96 hrs your problem will be solved but after few days they told me your case has closed without reinstall my Dishtv.

Incident date: Recharged on 25th June 2019
Amount recharged: Rs 3800
V/C number : [protected]
Email Id : [protected]@gmail.com

Description: So I got the error 102 before and I proceeded to recharge my account. Even after recharge I get the error still. I refreshed my account through the online website as well but . Also the number i registered with isn't with me anymore so i cant even use the same number to contact. Email would be the best option for me.

Thanks

After cyclone there is some problem in the alignment so no channels are watchable since 2nd may. I have registered a complain at customer care since 11 june vide complain number[protected] unable to get any response even after regular follow up. Every time i am getting the reply your problem will be solved in next 24 hours. Unable to get any response from senior authorities also. My vc number is [protected] & registered mobile number is [protected].

Due to Strong wind, Dish TV dish got disturbed and it is showing Signal not found. So, I called to Customer Care center and gave complaint on June 15th 2019, Costumer Care executive gave assurance that with in 24 hours, issue get resolved. I have waited for two days, no technician came to resolve the issue. Every day I am calling to Customer care center asking to resolve the issue, Customer care executive listening my words and reopening request and forwarding call to supervisor, supervisor giving ensuring that your issue will be resolved today and every day I am hearing same statements from Customer Care Executives even though my issue not rectified yet (i.e., June 25th 2019).

Service Request No.[protected]