[Resolved]  DishTV — If not used dish tv why we submitted set up box if we pay full

Address:Indore, Madhya Pradesh, 452001

My dishtv vcc no [protected] . it is not used from 28 dec 2016 .because of faulty setup box. on 15 april 2017 i got call to submitted setup box otherwise we sent u notice realated to that. why if we pay amount to jail road indore . it is not fare when we want to recharge it we recharge it . whey they give us call of this type are it is not a asia no1 dth channel..

are u r not a liable compay . i[censored] required setup box please to refund my amount we will refund your setup box.

thank your
pramod sangtani
mo no [protected]
+2 photos
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May 29, 2017
Complaint marked as Resolved 
DishTV customer support has been notified about the posted complaint.
Verified Support
Apr 17, 2017
DishTV Customer Care's response
Dear pramodsanjaysangtani,

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.

Regards,
Online Team
DishTV
Verified Support
Apr 18, 2017
DishTV Customer Care's response
Dear pramodsanjaysangtani,

Hope you are doing good.

Our team has got in touch with you on [protected] and have shared an information with you regarding your concern. Moreover, your VC's are in de-active status so please recharge with minimum Rs 100 to activate the same.

Regards,
Online Team
DishTV
Apr 18, 2017
Updated by pramodsanjaysangtani
Resp sir/madam

please to see u r rule and regulation sir than u demand us notice fro not useing my purshed dishtv setup box, its our property sir why we submitted it . we are sending u your rules and regulation diary ple to see it carefully .

please to stop herri customer u r no1 dishtv dth provider . how ?no body claim to return setup box why u other company are airtel dth /tata sky / reliance .

thanx
Verified Support
Apr 21, 2017
DishTV Customer Care's response
Dear pramodsanjaysangtani,

Hope you are doing good.

As per conversation with you on [protected], you confirmed us that you want to use one VC and we informed you that your VCs are de active, please recharge with minimum Rs 100 to activate the same and then we will change them from Multi to Individual.

Regards,
Online Team
DishTV
Apr 27, 2017
Updated by pramodsanjaysangtani
resp sir/madam

we are very thankful to u . now i understand dish tv is really a asia no 1 dth company . u solve my proble as i want . dish tv group separt my connection without any payment and they also widrow there demant of submittion of setup box and never they deman in future.

very happy by solving problem

thank u dishtv group and also conumer complaints team who help to solve my problem

thank u
Verified Support
Apr 28, 2017
DishTV Customer Care's response
Dear pramodsanjaysangtani,

Hope you are doing good.

As per conversation with you on [protected], informed you that Parent VC [protected] and Child VC [protected] have been changed from Multi to Individual connection. For further assistance please get back to us.

Regards,
Online Team
DishTV
Complaint comments 

Comments

resp sir/madam

offcouse i will recharge but as per our telephone talk u told us to sent me a mail regarding to separt both connection without paying any fees/charges so i am waiting for your written mail regarding to separt connection without paying any fees or any charges .

please to sent us conformation mail as early as possible sir and we will recharge it dishtv without any delay. please to solve my problem as early as possible

thanx sir .
resp sir/madam

your told to drop mail [protected]@dishtv.in. but its failed
resp sir/madam

as per our talk we recharge upto 100 so u r requested to deactivate one connection and start other connection [protected] . and change into 99 pack as we conformed before u . so please to do all promise which we conform u .after separt connection also told about 301 rechaege r we get 602 rs on recharge of 301

thans
DishTV Customer Care's response, Apr 26, 2017
Verified Support
Dear pramodsanjaysangtani

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on write2us@dishtv.in.

Regards,
Online Team
DishTV

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