[Resolved]  DishTV — no account balance message even after paying for the whole year

Address:Mumbai City, Maharashtra, 400103

Vc no. [protected]
Registered mobole no. [protected]
Alternate no. [protected]

Since three days my dish tv says "102. No account balance", we have made payment for the whole year and still facing this problem. The whole weekend we didnt have cable connection at all. Made 100 calls to customer care since three days and no solution. They just send a message saying you will recieve a call back and then no response no call back nothing. Will you guys give a refund for this lost service? Have we done a mistake by pating for the whole year? Is this a professional company or a way of looting its customers? Is dish tv shutting down eating up all our money and suddenly stopping all the service?
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Mar 15, 2019
Complaint marked as Resolved 
DishTV customer support has been notified about the posted complaint.
Feb 11, 2019
Updated by mrinalini02
Every call that we made they say you will recieve a call back and that call back never happens. Pathetic money looters.
Verified Support
Feb 12, 2019
DishTV Customer Care's response
Dear Mrinalini

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.

Regards,
Online Team
DishTV
Verified Support
Feb 12, 2019
DishTV Customer Care's response
Dear Mrinalini

As per our conversation on [protected], you confirmed that your issue has been resolved. Moreover, your feedback has been taken that a Call back should be generated in case of call not connected at CC and shared the same with the concerned team.

Regards,
Online Team
DishTV
Complaint comments 

Comments

My register old phone number missing
VC no...[protected]
Register no ...[protected]
New phone number..[protected]
Email I'd.. [protected]@gmail.com
Rinku Keot's reply, Feb 6, 2019
Plz sir help me
DishTV Customer Care's response, Feb 12, 2019
Verified Support
Dear Rinku,

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on write2us@dishtv.in.

Regards,
Online Team
DishTV
DishTV Customer Care's response, Feb 12, 2019
Verified Support
Dear Rinku,

As per our conversation on 7002962163, informed you that you need to recharge your VC first to update RMN as due to VC de-active status OTP is not being sent. Moreover, after recharge, you can call our customer care at 1860 258 3474 to update RMN.

Regards,
Online Team
DishTV
Sir I am custumer of dish tv last 3 years but present time acoording to TRAI rules I activate some chanel but some channel not telecast on my tv please help me my dish tv vc no is [protected] plese help me psat one week contact dish tv consumer help li e but responding me please help me
DishTV Customer Care's response, Feb 12, 2019
Verified Support
Dear Vishal,

Thanks for reaching out to us. Be rest assured that your request has been registered with us. We are in the process of moving everyone to their selected choice. Over the next few days, you will get a notification regarding the same. Till then, your entertainment will continue on the basis of your current pack.

Regards,
Online Team
DishTV
My voch [protected]
Its has 153 base plan active but all free channel
Shows 301 error.
Plz solve my problm.
From two dys i m having problmem plz do resolve early.
DishTV Customer Care's response, Feb 13, 2019
Verified Support
Dear Kamlesh,

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your concern with your registered mobile number at write2us@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV
DishTV Customer Care's response, Feb 21, 2019
Verified Support
Dear Kamlesh,

Information about your complaint is still awaited from you. Please contact us on write2us@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV
My Dth is not working with registered mobile number [protected]. Even I recharged my Dth but it shows that I'm not done m recharge. Please take some action. I am facing this trouble from two days. Please take some legal action.
DishTV Customer Care's response, Feb 12, 2019
Verified Support
Dear Mr. Mukund,

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on write2us@dishtv.in.

Regards,
Online Team
DishTV
DishTV Customer Care's response, Feb 12, 2019
Verified Support
Dear Mr. Mukund,

As per our conversation on 9805402394, the SONY TEN 1 HD LCN 610 NDTV India LCN 659 has been activated. Please keep the STB on LCN 96 for 15 minutes. Your connection's witch off date is 22 Feb 2019.

Regards,
Online Team
DishTV

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