[Resolved] DishTV — not providing services even after collecting the subscription charges | |||
I am not able to watch and subscribe to my favorite channel even after having sufficient balance in my account, around 400 rs. My base pack is Non- stop pack which is a long term pack for 3 years, which still have around 1.5 yrs before it's expiry . Since 1 February they have stopped the feature of taking any add -on packs with Non-stop pack . Now all the subscribers of Nonstop pack are stuck as they can't add add-on packs . The recharge balance, in my case around 400 rs is also of no use. Dish-TV is taking unethical benefits and looting customers because of the confusion regarding new TRAI guidelines. VC no [protected] Was this information helpful? | |||
Mar 17, 2019 Complaint marked as Resolved DishTV customer support has been notified about the posted complaint. Verified Support Feb 12, 2019 DishTV Customer Care's response Dear Ash Katchum, Thanks for reaching out to us. Should you wish to modify your pack, you will be migrated to our new channel combos, as per your need. Please write back to us at [protected]@dishtv.in in case you need any further assistance in this regard. Regards, Online Team DishTV | |||
 6 Comments | |||
Comments
I am a user of DishTV dth service and i am facing so much issues in this dish tv. they are not receiving calls nor their website running properly, please help me regarding this.
my Viewing Card no. is [protected].
Registered mobile no. [protected]
my Viewing Card no. is [protected].
Registered mobile no. [protected]
DishTV Customer Care's response, Feb 12, 2019
Verified Support
DishTV Customer Care's response, Feb 12, 2019
Verified Support
Dear Saif,
We tried to contact you on 9616795572, but there was no response. Kindly share an alternate number or contact our customer care so that needful can be done.
Regards,
Online Team
DishTV
We tried to contact you on 9616795572, but there was no response. Kindly share an alternate number or contact our customer care so that needful can be done.
Regards,
Online Team
DishTV
I want to modify our cable pack as the rule of trai but customer executive of dish TV not received our call and its website is very poor quality.
How can i change my cable pack
How can i change my cable pack
DishTV Customer Care's response, Feb 12, 2019
Verified Support
Dear Arpit,
Thanks for reaching out to us. Our website/App has probably hit a technical snag. Our team is checking this and will fix the same soon. However, if you're trying to select the channels/packs as per the TRAI guidelines, I would suggest you to send a mail at customercare@dishtv.in along with the list of channels/packs which you want to select, our team will help you with the same. Thanks!
Regards,
Online Team
DishTV
Thanks for reaching out to us. Our website/App has probably hit a technical snag. Our team is checking this and will fix the same soon. However, if you're trying to select the channels/packs as per the TRAI guidelines, I would suggest you to send a mail at customercare@dishtv.in along with the list of channels/packs which you want to select, our team will help you with the same. Thanks!
Regards,
Online Team
DishTV
My customer ID 97712224.
On 1st feb on phone i confirmed my new bouqet plan and accordingly paid 625/-. But today all a sudden the service has been stopped and no channels are broadcasting.
I am not able to connect the customer care number.
Please help in restoring the service
On 1st feb on phone i confirmed my new bouqet plan and accordingly paid 625/-. But today all a sudden the service has been stopped and no channels are broadcasting.
I am not able to connect the customer care number.
Please help in restoring the service
Please sir shradhha channel add karva do dish tv pe
DishTV Customer Care's response, Feb 12, 2019
Verified Support
Dear Anku,
We regret to inform you that the Shraddha channel(s) is currently not available on our platform. Please note that the information regarding new channels and services is communicated regularly to our customers through channel 96, SMS, emails, & voice messages. Request you to access the same in order to stay updated.
Regards,
Online Team
DishTV
We regret to inform you that the Shraddha channel(s) is currently not available on our platform. Please note that the information regarding new channels and services is communicated regularly to our customers through channel 96, SMS, emails, & voice messages. Request you to access the same in order to stay updated.
Regards,
Online Team
DishTV
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FC-19, Sector-16A, Filmcity, Noida, Uttar Pradesh, India - 201301
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Hope you are doing good
Thanks for reaching out to us. Please write to us about your detailed concern along with your VC number at write2us@dishtv.in and we will put all our efforts in trying to help you out.
Regards,
Online Team
DishTV
Information about your complaint is still awaited from you. Please contact us on write2us@dishtv.in with the necessary details for any further assistance.
Regards,
Online Team
DishTV