[Resolved] Dishtv — not providing services even after collecting the subscription charges
Ghaziabad, Ghaziabad District, Uttar Pradesh, India
Ash Katchum on Feb 11, 2019
I am not able to watch and subscribe to my favorite channel even after having sufficient balance in my account, around 400 rs.
My base pack is Non- stop pack which is a long term pack for 3 years, which still have around 1.5 yrs before it's expiry . Since 1 February they have stopped the feature of taking any add -on packs with Non-stop pack .
Now all the subscribers of Nonstop pack are stuck as they can't add add-on packs . The recharge balance, in my case around 400 rs is also of no use.
Dish-TV is taking unethical benefits and looting customers because of the confusion regarding new TRAI guidelines.
VC no [protected]
Complaint marked as Resolved Mar 17, 2019
[Feb 11, 2019] DishTV customer support has been notified about the posted complaint.
Verified SupportDishTV Customer Care's response, Feb 12, 2019
Dear Ash Katchum,
Thanks for reaching out to us. Should you wish to modify your pack, you will be migrated to our new channel combos, as per your need. Please write back to us at [email protected] in case you need any further assistance in this regard.
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