Domino's Pizza Complaints & Reviews

Date: 17 July 2018
Number: [protected]

I have placed order through Dominos APP.
Around one and half hour i was talking to store and the manger at shop talked very rudely . then i placed almost 5 nxt orders from same outlet and they rejected. then i had call again with " Dinesh" and he was nice talking guy to customer.

Money Was Already Deducted from my account and they told me will refund within 7 days. Manager is so rude that I Told Her i will complain ur behaviour to dominos and shockingly she was again rude than first call then they disconnected call and now they are rejecting my every call.

Worst Experience with DOminos This Time

I booked pizza order on sunday (15-jul-2018) with order number 270 at your centralized system no. [protected].
First part of the complaint : i clearly told your booking representative that i a need this delivery at airoli, navi mumbai. However, he booked it to kharghar, navi mumbai. This was the 2nd time in last 2 month that booking was made to kharghar, navi mumbai instead of niroli, navi mumbai.
2nd part of the complaint : even after 41 hours domino is not able to deliver the order. And not able to track what went wrong. It is total failure of your system and total dissatisfaction in your service level

..I ordered my pizza through online dominoz app at 7:10 pm dtd 15/07/18 in advance timing of 9:45 pm and from my location the neatby outlet is dominoz at IBC PIPLOD SURAT. But my order was not delivered i also paid through online but the order was not deliverd and when i tried to call the outlet they did not pick the call and after that when i called customer care they told that oulet is offline so order will not be deliverd..i was very much troubled at this situation.while ordering if i would have informed that oulet is offline then i would have opted another option but there was no msg from dominos oulet or app...and at last my money is deducted and i dont have my order...really very poor n pathetic service i lost my trust, i have been a regular n old cutomer but its really sad

Order no. 371
Mob no. 98890...23

After crossing the 30 mins duration the delivery person did not deliver the pizza as we told him that it was free...
He went away telling that he will return but we are waiting since for him .
He went and cancelled the order on his own.
Please solve this issue as soon as possible. I am one of your loyal customers since the last 10 years and received a good feed.

I called up [protected] on 15.07.2018 and my call was directed to dominos customer care. My order was taken by customer care officer I very clearly asked him for the dombivli east dominos restaurant number. He insisted that I place the order online and the order would reach me in 30 mins. Order no was provided and message received on my mobile number. After half an hour i called up the dominos restaurant near my residence and got to know that there is no such order placed. This order was wrongly placed by the customer care officer in the dominos restaurant far away from my locality. It was heavily raining and after calling almost 5 times I received the order after one an half hour. The delivery boy was also finding it difficult to locate my area as the restaurant were the order was placed was not in my area. Such a poor level of customer service my a organisation like Dominos. They claim to provide a free pizza if the delivery is not within 30 min here pizza was delivered after 1.5 hours, at a wrong restaurant, causing inconvenience to me and the delivery boy. What a poor service? Need a response to this level of service. The call was recorded and I was also promised a complaint call back which I never received.

It has been almost one and half hour since I ordered my pizza, it hasn't reached till now.On contacting the helpline number at the nearest Domino's(Uttarpara Hooghly) employees behave in odd manner they are really rude, none of them have idea about how to approach customers and complaints.Furthermore they can still not assure as to when the pizza will be delivered.

I ordered 8 pizzas from dominos last night at around 12.00 a.m. from the dominos app. My number is . The order did not get delivered by 2.00 a.m. and that is 2 hours late. Later it showed and delivered whereby i never received anything. All on top of that when i called cutomer care on the first instance they were themselves unable to reach the restaurant and said that showing delivered was a technical glitch and the pizza will be there in 10 to 15 minutes. Then when i called again the person kept promising again and nothing came and even after that when i asked to contact the manager which he denied saying there is no authority above him at the point of time and after minutes he dopped the call. This is not the first time i am ordering from the app, from the number and to the same place.
This is a horrible horrible experience and I dont know wether to rely on dominos for the same next time for a party. I had made an online payment and I want an instant refund of the money. The compensation for the same should be greater but i wont prefer dominos for my next orders and neither do i recommend it.

I paid through amazon pay for a dominos order dated on 02/07/2018 but the order got failed and company isn't accepting that they have got any payment but amazon has given me all the details of the payment. Customer service executives are saying it now after 12 days has been passed untill then they were just delaying the process.
Dominos Pizza id given by amazon is[protected].

Team jublfood, (domino's)

inappropriate behaviour from dominos outlet

give me a good answer / reason on recent incedent to my order dated 10th july 2018.


Delivery boy trying to reach at my residence from last 1 hour 15 mins, first of all his phone was not in coverage area, repeatedly he tried calling me but failed, some how after 1 hour 15 mins he delivered

rude behaviour of the person at counter who takes order or punch order for delivery started arguing on phone call
"delivery boy not able to find the address, please come and collect the order"
we don't deliver to the address you have mentioned and please do not order in future.

I said earlier also i got delivered from your outlet.

Answer from dominos "not possible"

I ordered 2 peppy paneer and a stuffed garlic bread on 10th November 2016 and the bill came to Rs1233/-. the internet transaction went through but the dominos restraunt (Jubilee Hills, Hyderabad)claimed non receipt. I was asked to make another transaction and if the earlier one came through the amount would be refunded.
When I checked my bank account both debits showed up. I have been following up with Dominos since then and despite my best efforts there has been no resolution. I went on recording a complaint, they keep calling or asking for a different number and the saga went on. Their standard reply is as follows, "This is with reference to your feedback submitted to us on 21-May-2017 with Reference ID: 2847310" our representative will call you. I don't know how many representatives I have spoken to. I am attaching the order form for your necessary action.
I am a senior citizen and am so disappointed with this degree of callousness.

Dominos claim to deliver pizza in 30mins or if not then get it free...I ordered pizza at 8: 56 pm...on 11th July...after 90 mins did not received my pizza...I called them 4 times...so 5th time they received my call telling me that they were confused about my address so they dint even took effort to call me and confirm my address...again I waited for 30 mins I dint got my order...again I called them this time I called twice and they received my third call...again saying delivery boy could not get my address and could not contact me...is this a joke they are fooling customers... I asked them to cancel my order as there was no option left with me...and asked for reimbursement..am regular customer of dominos last on 7th July I ordered pizza it was delivered to me without any problem but just after 3 days on 11th July what happened ..what was the problem...is this the response am getting from a brand dominos...

I have placed an advance online order on dominos website at 08:52 on 11/07/2018 to be delivered at 10:30 on 11/07/2018, the order did not get delivered. As the order status is not moving forward even after the asked for delivery time, I tried calling the restaurant, but they did not answer my calls. Not 1 not 2 I called 25 to 30 times all the calls were not answered. Then I called the customer support and explained my situation, he told the order is dispatched and will reach me shortly. As the food will be delivered I did not make any alternative arrangements. As now it was 11:10 I called up the customer support again to know the status, they then told that restaurant is closed and my order will not be delivered. The support person told my case is escalated, I doubted that as he was speaking rude to me. At again 11:40 I called the customer support then they told me my case is not escalated. He then took a detailed complaint and gave me the escalation reference number. Below are the things I want to quote.
1) I made an advance order and made the payment online in advance and my order is not delivered.
2) I have a sleepless night starving without any food to have even after making an advance order and paying in advance for my order.
3) The restaurant did not make any effort to answer my calls.
4) The restaurant is just a km away from my residence and they did not care to deliver my order, they did not even have a courtesy to inform that the order is cancelled due to some issue. They did not even inform me to make some alternate arrangements, rather gave false promises that my order will be delivered.

Date: Wednesday, 11 July, 2018 8:54:05 PM IST
Seller: DominosPizza
Amazon Pay Transaction ID: P[protected]
DominosPizza ID:[protected]
Status: Successful
Transaction Amount: Rs.292.00

I have placed an order in Domino's Pizza on 07/11/2018 08:57:53 PM with the outlet "GANDHI ROAD, TAMBARAM, New No. 51, Old No. 166, Junction of Gandhi Rd. & Mudichur Rd., Gandhi Rd. Tambram West, Chennai- 600045.ph.no[protected]".

Since placing the order, I have been trying to connect with the store once the order was dispatched. I am not able to connect with the store as well as tried with the customer care of Domino's, who were also not able to connect the store.

Due to this, we lasted in hunger and were badly affected mentally and physically without having food, as we were dependant only on this.

I would like to raise a serious complaint over this issue.

I bought a order from dominos outlet in udaipur RAJASTHAN in shakti nagar outlet .there was a plastic pieces inside the base .I don't how it could happened .It would have hurt my mouth also .It may be I could be shallow .
It might be hurt .It would be not good for my health.Be careful to make it your base .I will not visit your outlet next time . Thanks

I had ordered pizza using the App and my order qualified for 30 minutes guranteed delivery. But the order was delivered after 1 hour and I was supposed to get a cashback. As the app showed cashback is guranteed I assumed I have to do nothing to get the cashback. I waited one day but did not receive the cashback. I called the respective store and informed them about the issue. I was told that I will be receiving the cashback within 7 days. I also put a review through the app that the delivery was late. I got a messege that dominos customer care will contact me in 24 hours. That 24 hours never came. I also mailed dominos customer email id and got no reply. After waiting for 7 days I caled back the store and they said I wont be receiving the cashback as I had to let them know on the delivery date itself and it is too late. Worst experience.
I really dont care if the delivery is within 30 minutes or not. But if I am promised something I hope to get it.

There is no precise option within the app to raise a complaint if the delivery is late.

The food is good but app experience and store management is bad.

Today I have made order from sector 15 Chandigarh store .after order and payment manager told me order not diliverd in your address. When I go to the manager given location .. delivery boy reached there 10 mint late .when I told him Domino's after 30 mint granted delivery otherwise free offer he told talk manager . He sent to refund and his manager Mr.Arun told next order I will give discount first call me ...totally fake dominos ...very bad experience please don't trust on Domino's...

I have ordered pizza from Panchpakhadi, Thane outlet. They always give the reason for delay. They are giving excuses for delivering late this is second time I am facing this issue. They called me (15 mins after order) and said sir you will get your order in 45 to 50 mins. Please change your commitments that 30 mins pizza. If you can't full fill it then change it.

Dear Team,

Delivery Quality and Customer Service Response of your franchisee at DLF IT Park, Rajarhat, Kolkata is pathetic. I had a very disappointing experience with them.

Last Sunday at 9:37 PM, through Online, I ordered 1 Med NVG Supreme Pizza for my Son. It was supposed to be delivered within 30 minutes as per your 30 Minutes guarantee Clause. I paid through my Paytm Wallet.

After more than 30 minutes, I called the shop and they told delivery is getting delayed as it is Sunday and delay is very normal. Online tracking was showing that delivery man was on his way 10-15 minutes back.

Then some 15 minutes later I got a call from the shop confirming my address ( Please note that it is a big housing complex of around 228 Apartment and there are minimum 5-6 Dominos order everyday and it does not take more than 5 minutes to reach from this shop)
By this time we were really pissed off as my 8 years Old son was waiting - hungry - and it was quite late for him and time to go to bed.

Finally after more than an hour of placing the order at 10:45 PM ( after 68 Minutes of Order), the Pizza was delivered. No prize for guessing, it was Cold, cheese was very hard and tasted terrible.

Regarding 30 Minutes or Free, Delivery Boy told to contact his manager . He signed the Invoice for late . I have enclosed the same for your reference

My question is - why are your people so insensitive and unapologetic even for such a bad service .. How do they even try to justify that delay calling it Sunday and then finally deliver a stale food. I did not spend my Hard Earned money to keep my little kid waiting in hunger and then eat a COLD food. Not at all acceptable from an organization like you.

Next day I gave the feedback as requested and expected a call back from the manager as mentioned in your feedback form. Nothing happened. Seems nobody cares.

I would like to understand what action are you going to take on this ? Or should I end up being a disgruntled customer who will vow never to transact with Dominos and complain in Consumer forum?

Please let me know.
****************
This is the mail I wrote to Customer Care today. Waiting for response

I placed an order n they made me to wait for 25 mins, n when i went to enquire they were searching for item in the system n losing patience i asked them to refund the amount, of course they gave back. No proper response from them for my order, too negligence staff they are.. finally they wasted my time. This has happened on 9/7/18 at 3:30pm
AREKERE GATE, BANERGHATTA MAIN ROAD

Dear,
Domino's we have always considered you as greater organisation with the customer friendly behaviour lean towards the customer satisfaction but however my recent in your muzaffarpur (Bihar) outlet which is my hometown was really embarrassing as I visited there with some of my friends . but the a.c is not working in your sitting area. And the worst part was we haven't be informed regarding this at the time of order. We have to eat pizza at temperatures of 40 degree in your glass closed outlet.
Kindly pay attention to this and please contact your concern person regarding this and let me the development.