Domino's Pizza Complaints & Reviews

Address: New Delhi, Delhi

I ordered 2 oninon mania pizza server 842925 nd order no. 196 carry out. That pizza crust to hard and dry. We get very bad pizza.. My son is very like pizza so today i buy a pizza for him. But he dont like pizzabbecause pizza crust is too hard and dry... Me also love it pizza bt this pizza is very bad in taste... Please take a action for my complaint...

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Address: 560062

Website: www.jubilantfoodworks.com/brand/dominos-pizza

Mobile: [protected]
Email: er. Upinder. [protected]@gmail.com

I have 2 issues
Issue 1: mail sent 15 nov 2017- no response even multiple follow ups
I received the pizza and it took more than 1 hour to reach. Store is just half kilometer from my house.
Delivery guy told me they have high orders today, that is why pizza got late.
I already paid the entire amount online. Let me know if i am eligible for cashback, because i have not got my pizza in 30 minutes.
Mob: [protected]
Order: 129
Attached the bill

Issue 2: failed order refund
Order placed date: 2nd june
Money got deducted, then i got message that store is offline. Its been so long, money is not yet refunded

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Address: Thane, Maharashtra, 401209

Website: m.dominos.co.in/pickupDelivery

Date of 19th july 2018 i have ordered 2 pizza around 10.00am but very unexpected call received from domino's service centre stating that we don't have chicken available in our store so will provide you veg. Pizza it means we have to order according to service centre till this was end. I told to cancel my order and refund back money still not yet received my refund. Seriously now domino's which brand name working like this very much disappointed.

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Address: Gurgaon, Haryana, 122002

Website: /pizzaonline.dominos.co.in

Hi.. To whosoever it may concern
This is small incident happened with me today, domino is such a brand and i really do no expect this kind of service.
Today i have placed 1 online order at dominoz pizza website and paid the amount there. Dominoz order number 183. Date of order 25july 2018
After 15-20mins somone called me from dominoz and said they cannt deliver the pizza and cancelled. I need refund for my amount and let me what you guys are doing for this incident as i am not happy dominoz customer anymore.
Attached is order details

Name paras goswami
Contact # [protected]

+1 photos

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Jul 26, 2018

Updated by paras.goswami goswami I have received sms ref#6031489

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Address: Bangalore, Karnataka, 560066

Website: www.dominos.co.in

I have placed an order and made online internet banking payment. The location was autodetected which is within 2 kms vicinity. The dominos person called and said they cannot deliver as my location (Which is with 2 kms radius) was not feasible for delivery. They also told they will transfer the order to a different shop which did not happen and after 1 hour they canceled it. I was surprised because few days back i was in a hotel (Within 500 meter from current location) and it was delivered there. Then i was told that the amount will be returned within 10 days. Though i appreciate the humbleness of the manager, but dominos being my favourite since decades, i didn't expect this. I am not bothered about the cash to be returned, but it was a waste of time for me and very disappointing.

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After 7 business days i am being told no money will be refunded. This is disgusting. No order got placed but money got deduced.
Return the money or i ll post on social forums.
Very bad app and customer support.

Mail:

This is the complaint number#6021002. A balance of 617 got deducted and i had been told that it will get returned to me in 7 business days. Now i am being asked to contact amazon and other irrelevant things. Attaching the screenshot of mail which clearly shows money has gone into dominos account.
Further to add i have been given a faulty email address by customer care ([protected]@jublfood.com)
Do the necessary within 48hours or i ll be forced to post it on social forum.

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Address: 400083

Hi team,

Very pathetic service...

I regret to inform you that i had ordered 4 pizza, 1 coke and 1 lava cake.. I had also informed them my alternate address

But the address was not updated in your records so the shipment delivered to my previous address after 1and half hour... What the # is going on with loyal customer like us..

We have paid the amount also.

Further, your customer service is very poor. They dont know how to behave with the customers.

Please be inform that i want revert on this mail otherwise i will choose social media for justice..

Ridiculous service...

Kindly get in touch with me on [protected]

Regards,
Vishal

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Greetings..

Good morning.
On the very onset i am pleased to inform you that i placed an order online on dominos using the debit card my amount was deducted and the order was not confirmed i havent recieved any sort of email or msg regarding the so the amount has been deducted from my account the order was placed at 3:15 at sector 119 eldeco amantaran. I hve calling the nearest doninos centre regarding the so and then i have been making calls to the customer support. No sort of actions or information has been provided to me. Regardless calling 5 times to the dominos. Being so much hungry and suffering this ridiculous dominos services i assure some actions to be taken against the dominos.

The following are the attached files of the no of calls made and the amount deductn and the placement of the order.

Regards
Kashika gupta

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M

Machindranath Patil

from Mumbai, Maharashtra

Jul 23, 2018

Few days ago my colleagues & myself visited Domino'spizza Kalyan metro mall & we ordered one veg pizza & one non veg pizza, when we open the box of veg pizza we found cockroache on pizza.
There's lots of children's visit mall & eat pizzas I want to take Strict action against them.

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Address: 201013

Website: m.dominos.co.in

I am karishma singh tomer and want to complaint towards my order of two peepy paneer pizza which is order from https://m.dominos.co.in this site. Every location set swarnjayanti puram b65 rk puram govind puram ghaziabad and show payment mode then i do from my debit card but my payment has done and we don't receive any order id from which i can track status. I want my payment back otherwise i will go in police complaint and put an appeal in court. How can you do this?

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A

Aratrica

from Namchi, Sikkim

Jul 23, 2018

Dominos sreebhumi outlet took a long time to take order. they deliver the order after 50 minutes. They were extremely rude and no one was available to receive the complain. Extremely unprofessional staff members. Invoice number 66343/18/20388

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Website: Domino's

I have ordered a domino's pizza on july 1 st from the app linked to mobile number [protected]. Amount debited. Order not placed. I called the customer care regarding the same. They told me to shoot up a mail to [protected]@jublfood.com. I have done that. Now i keep calling the customer care to solve my issue as i have not received the debited amount for an unplaced order. And the customer care executives are never interested in the customer grievance. Expecting you to solve the issue. Contact me on [protected].

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Address: 560035

Website: Domino's pizza

The Domino's pizza took my order from multiple locations they called me several times and harrassed me for the delivery order when finally waiting for more than one hour the customer care agent told the parcel has been despatched and it will reach you within 10 mins of time I am waiting its11.36pm now it's not delivered.what kind of service this Domino's pizza is delivering waiting for more than 2 hours they guarantee deliver within 30 mins or money back guarantee wat happened where is the delivery.after one day.govt.should take strict action against these people promising
and not following their company policies.
This complaints from Bellandur Domino's pizza and kadubessanhalli.outlet Bangalore within 2km radius the Domino's pizza is not able to deliver.look citizens what kind of service the are providing we should boycott the products.of Domino's licence.Below screenshot you can find the order details.

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Address: 600005

I order pizza at 9:25pm and it’s was delivered by me at 10:02pm and as far as everyone know that if it’s delivered by 30or more u can claim for late discount and that’s s Wat I did so the manager LOURD was shown very rude behaviour and store manager Also didn’t spoke with me regarding this and the concern manager told me that will cancel ur order and he informs the same to the delivery boy Mr Rahiman was took my order back to the store I need a proper response on this thanks

Regards
Mohinudeen
[protected]

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Address: Jaipur, Rajasthan, 302019

Website: pizzaonline.dominos.co.in

I ordered from Dominos pizza online on 20th july, 2018 at 9:10pm, with order ID 271 and made pre-payment for the order as well. I even received a confirmation mail. They claim to deliver less than 4 pizza within 30 minutes else its free. But i did not receive the order till 1 hour. When i asked for a refund as per service guarantee they refused saying its a bulk order (i ordered 3 pizzas plus slides). Its clearly written in there terms and condition as well that bulk order is considered when its 4 or more pizzas. Now as i had already made the payment online i cannot do anything about it but can only complaint regarding it. They are making fool of people and not giving services as per their claim. strict action should be taken against these people who make fool of customers. and I want a refund of my money.

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Address: New Delhi, Delhi, 110016

I had ordered pizza along with sauce and co from dominos on 20th July 2018, order no:164. The pizza arrived on time but they forgot to bring coke. I asked them to cancel coke but they asked me that it will arrive in 5 minutes. So I waited for it but it arrives half an hour late and by then pizza had also become cold. It was my worst experience with dominos and I am hoping not to order from dominos again.

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I ordered Domino's Pizza online, the order was unsuccessful, the amount of 942 rupees that was debited from my bank account got credited to my Domino's account. The next time I plan to use the amount in my wallet I see zero balance. When I call Customer Care they have no answer. I am tired of following up on this. They just say that I will receive a back which never happened.

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Address: Hyderabad, Andhra Pradesh, 500038

Website: www.dominos.co.in

Hello Dominos Team,

I am staying in Madhuranagar, Hyderabad. I have ordered Two Pizza's with Chicken wings today ie : 19/07/2018. My bill amount is 343/- and my Order number is 175. Firstly we got the delivery very late which took 50 minutes for them to deliver after the order time. Worst part is the chicken wings, what they have delivered was completely a staled one. Public will get enormous diseases by having this type of stale food which is unhygienic. The Pizza is not hot and not even warm at all and not in a condition to eat. Their store is around 2-3 kms distance from my home. The weather is so comfortable, no rain at all. We trust you guys as your's is a well known and a reputed Company through out the world. I am not worrying about late delivery and cold pizza but really concerned about our Health. Why are you providing stale food to public and playing with our Health even after taking sufficient amount including all types of taxes. Please give me explanation about this worst Customer service. I have already contacted Customer care through phone, sent a complaint through email in your website and this one now. My phone number is[protected] and my email id is [protected]@gmail.com

Domino's Pizza customer support has been notified about the posted complaint.

Jul 20, 2018

Updated by Lakshmikanth Selagamsetty Hello Dominos Team,

I am staying in Madhuranagar, Hyderabad. I have ordered Two Pizza's with Chicken wings today ie : 19/07/2018. My bill amount is 343/- and my Order number is 175. Firstly we got the delivery very late which took 50 minutes for them to deliver after the order time. Worst part is the chicken wings, what they have delivered was completely a staled one. Public will get enormous diseases by having this type of stale food which is unhygienic. The Pizza is not hot and not even warm at all and not in a condition to eat. Their store is around 2-3 kms distance from my home. The weather is so comfortable, no rain at all. We trust you guys as your's is a well known and a reputed Company through out the world. I am not worrying about late delivery and cold pizza but really concerned about our Health. Why are you providing stale food to public and playing with our Health even after taking sufficient amount including all types of taxes. Please give me explanation about this worst Customer service. I have already contacted Customer care through phone, sent a complaint through email in your website and this one now. My phone number is[protected] and my email id is [protected]@gmail.com

Jul 20, 2018

Updated by Lakshmikanth Selagamsetty Hello Consumer Forum,

Kindly find the below complaint against Dominos Pizza and take necessary action against them.

I am staying in Madhuranagar, Hyderabad. I have ordered Two Pizza's with Chicken wings today ie : 19/07/2018. My bill amount is 343/- and my Order number is 175. Firstly we got the delivery very late which took 50 minutes for them to deliver after the order time. Worst part is the chicken wings, what they have delivered was completely a staled one. Public will get enormous diseases by having this type of stale food which is unhygienic. The Pizza is not hot and not even warm at all and not in a condition to eat. Their store is around 2-3 kms distance from my home. The weather is so comfortable, no rain at all. We trust you guys as your's is a well known and a reputed Company through out the world. I am not worrying about late delivery and cold pizza but really concerned about our Health. Why are you providing stale food to public and playing with our Health even after taking sufficient amount including all types of taxes. Please give me explanation about this worst Customer service. I have already contacted Customer care through phone, sent a complaint through email in your website and this one now. My phone number is[protected] and my email id is [protected]@gmail.com

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Address: Jaipur, Rajasthan, 302039

It is second time with me . when you delivery boy deliver the order in 50 Minute time .

i have order via order no, 291 dated 07.08.2018 time 9.37 Pm and your delivery boy deliver the order at 10.24 Pm . ( Mr . Madan)

I wish to tell you the distance between your counter to my house is about only 2 Km and the monsoon is good . there is no rain, no JAM etc .

I attach here with the bill pic and pic of delivery boy .

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Jul 19, 2018

Updated by Sudhir Kumar Garg it is second time with me . when you delivery boy deliver the order in 50 Minute time .

i have order via order no, 291 dated 07.08.2018 time 9.37 Pm and your delivery boy deliver the order at 10.24 Pm . ( Mr . Madan)

I wish to tell you the distance between your counter to my house is about only 2 Km and the monsoon is good . there is no rain, no JAM etc .

I attach here with the bill pic and pic of delivery boy .

Sep 14, 2018

Updated by Sudhir Kumar Garg No Action Till time and Date .

Regards,
Dr. sudhir Kumar Garg
8/ 213, vidhyadhar Nagar
Jaipur 302039
Rajasthan ( India)

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K

Kanika Makhija

from New Delhi, Delhi

Jul 19, 2018

I place an order but the order is not delievered even after 30 minutes. Even they are also not picking up the phone. The delievery boy also did not contact me and tell the reason of delayed delievery. I also paid the amount online.

delivery very late . - Comment #3160735 - Image #0

delivery very late . - Comment #3160735 - Image #1

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Address: Mumbai City, Maharashtra

I had ordered dominos pizza online on 8th July- ORDER NO -560,
the delivery guy did not bring the bill and on further asking he said you would receive it in mail.
I have not received any bill till now but I need it as soon as possible.

This happened in Airoli, Mumbai.
Please send me the bill on watsapp or message me, that should be fine.
Address of Dominos Pizza store from where I ordered online:

SHIVSHANKAR PLAZA 2, SHOP NO 6 & 7, PLOT NO. 1, SECTOR -7, AIROLI, Navi Mumbai, Maharashtra 400708es

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S

SUCHI ASTHANA

from Lakhimpur, Uttar Pradesh

Jul 19, 2018

I have not received pizza which I have ordered and quality of Pizza was bad, please refund my money or deliver new pizza.
This type of response is very disappointed for us.
Please resolve my issue shortly
Thankyou

Order No. 272
Date:07.07.18
Address of Domino's:
Domino's Pizza
Alambagh, Lucknow.

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J

Jai Kant Rai

from Gurgaon, Haryana

Jul 19, 2018

I have ordered everyday value offer worth 339/- on 27of June my order was not deliver on time i have spoken to customer service they have said that they will refund me 300/-in my wallet after 10 bank working day still i have not got cash back i'm attaching screenshot

bill not received - Comment #3160739 - Image #0

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T

Teo

from Bengaluru, Karnataka

Jul 19, 2018

Order was placed for 414. Order no : 226. But it was not delivered. And money was deducted. Kindly reimburse the amount

bill not received - Comment #3161086 - Image #0

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A

Abhijit_Thapa

from Bengaluru, Karnataka

Jul 19, 2018

Order number 173: I placed an order with Dominos online on 6th July 2018 at 11:46pm. My order has not arrived yet even after an hour. Tracking details for this order have been removed, and the Dominos app reflects that the order has been completed (delivered). I've played online via debit card, and not received my order. This is theft and robbery.

bill not received - Comment #3161112 - Image #0

bill not received - Comment #3161112 - Image #1

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Address: Mumbai City, Maharashtra, 400093

Website: pizzaonline.dominos.co.in

I ordered pizza on 1st july. It arrived after 90 min...asked for refund on mail...asked to customer care executive...asked to 10 other person as they keep tranferring call to other person and stores...no any clear response from anyone...its been 17 days what do u expect from customer? Very disspointed from ther service and support i have received from ur side.

I have contacted dominos for 5 to 7 times so far and spent about 100 minutes on call talking to them and getting nothing in response.
I want refund of RS 301 for order as well as the amount of time and money spent is much more than the amount of order. they are cheating with the custmoer. I want consumer care to look into it and i demand my loss in terms of rupees 4 times the my order amount worth RS 1204.

transaction id : NSBI[protected]
order no : 236
location: mahakali soc a wing andheri east near reliance electricity div office.

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Jul 29, 2018

Updated by avishekkt47 there has been no action even after 1 month

Jul 29, 2018

Updated by avishekkt47 what's the action taken by domino's authority over it??

Disappointed by consumer forum too as they don't keep track of action taken over any complaints.

Jul 29, 2018

Updated by avishekkt47 i have wasted my 100 rs and more than 3 hours over telephonic conversation and and now they are dropping my calls when i try to contact domino's. All of this is just waste of my times...neither domino's nor consumer FORUM will be taking any action...all of this is just ###...this consumer to help out consumer is just an imagination...

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N

Navshad Singh

Jun 1, 2021

Same thing happened with me they delivered wrong pizza to me and that to late and same as you explained happened with me they don’t talk or call me

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Address: Jaipur, Rajasthan, 302020

Website: www.dominos.co.in

Hii.This is parul.i ordered pizza on 7th July expected time to receive pizza was 10:30pm but I received it at 11:15 pm according to Domino's policy if pizza delivery is late they provide refund to customer but i had talk Domino's helpline no.more than two times but they didn't take any action yet.but I hope you will take action against Domino's and will help me to provide refund from domino's.already it has been 10 days and Domino's claims to provide refund in 7-10 days .so please help me to provide refund as soon as possible.
I'm giving details
Name - Parul Jain
Registered mobile no.- [protected]
Mail id - [protected]@gmail.com
Order no.- 442
Date of order placed - 7-07-18

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Domino's Pizza Complaints & Reviews

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Domino's Pizza reviews & complaints page 119

mania pizza

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payment and refund issue

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services of domino's

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order was not delivered and cancelled, money already paid

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finally the order was cancelled by dominos after 1 hour (within 2 kms vicinity order was not delivered)

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no refund of money server down

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wrong delivery

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regarding the order placed online at dominos

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payment done but not received pizza -peepy paneer

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domino's customer care service

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food delivery within 2 km radius

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delivery late and the staff behaviour was very rude

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poor service and not following claim service guarantee

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late delivery of pizza

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domino's refund not initiated

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delivered stale chicken and bad quality pizza

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delivery very late .

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bill not received

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refund and poor response

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refund regarding

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