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Domino's Pizza Complaints & Reviews

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Updated: Dec 27, 2025
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Domino's Pizza reviews & complaints page 122

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Y
Yohan Jonathan
from Hapur, Uttar Pradesh
Jun 29, 2018
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Address: Allahabad, Uttar Pradesh

I am not satisfied with your service. Delivery boy was so rude, he dont know how to talk with the customers specially with the girls. He stood with the guard and they both said something bad for my friend. It was my first online order and just becouse of your delivery gyu i am really disappointed. Your pizza was good as usual. I like your all pizzas. Your pizza quality is batter then pizza hut. But your delivery gyu ruined my mood.
Domino's Pizza customer support has been notified about the posted complaint.
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    Gunda mahesh
    from Bengaluru, Karnataka
    Jun 29, 2018
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    I have order domino's on 11 may 2018 through paytm the money has been debited 417.00 but order didn't placed. I have called to paytm and domino's customer care there are telling it's not our mistake. Once you can check it through bank. But in icici application the amount has been debited. The transcation id:
    Iin/i-debit/paytm/[protected]. I have attached a image of transaction id. Please check the image. I think this message is help full to solve the problem. If it is possible i want my money refund.
    +1 photos
    Domino's Pizza customer support has been notified about the posted complaint.
    Dominoes in wadhwancity not home deliver a pizza
    And surendernagar home deliver
    Dominoes location in wadhwan but not home deliver
    Please our complaint a solution fast

    Location wadhwancity
    District surendernagar
    State Gujarat
    Please my complaint replay within 2/3 days
    Thank you
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      A
      Ad.Aniket
      from Varanasi, Uttar Pradesh
      Jun 28, 2018
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      Address: Allahabad, Uttar Pradesh, 211001

      Hi,
      I am aniket from allahabad and i ordered 2 pizza burger, paid the bill and wait for 30 min. As my order number came i went to the counter and ask for my order, the cashier (The person took my order) said we dont have pizza burger plz take your cash back in your vinayak city centre allahabad outlet.
      There service is very slow and the management is very poor.
      These type of things not expected from dominoz.
      Domino's Pizza customer support has been notified about the posted complaint.
      I recive rancid pizza order no 194
      Server 854407 on 6/23/2018.
      Even after compian i got pizza after one hour.
      My kids may have eaten and fallen suck luckly i tasted first and my family avoded a big disaster.
      Not expected from dominos
      Thanks
      Dheeraj
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        M
        Monu251989
        from Chandigarh, Chandigarh
        Jun 28, 2018
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        I ordered 2 pizza 249 each at 9:10 pm and received it at 10:05 pm on 27th june 2018. But i paid in advance through paytm. When i complain to delivery boy monu he said he will put the status of late delivery and will message about my refund but still no action has been taken. It's really bad service from domino's. So i expect i will get my refund from domino's. It's really dissappointed and i will never pay in advance. My number [protected].
        Domino's Pizza customer support has been notified about the posted complaint.
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          M
          Milindchangani
          from Mumbai, Maharashtra
          Jun 27, 2018
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          Address: 400019

          Order was placed a dominos no 263 at 8.55 on mobile no [protected] and to be delivered by 9.25. Order was delayed and calling the call center mentioned there will be a discount of 300/-. The delivery boy came at 9.55 demanding entire sum and on mentioning on discussion with his call center refused to give the pizza and and took order back.

          His reason was he called we didn’t pick up but his first call was at 9.43 (Proof attached) and either case due to delayed call also there is right to deduct 300/- being assured order but he lied and so did the store which after the incident also claimed it’s being delivered in 5 mins and on repetitive calls also didn’t deliver

          Details of call logs can be obtained from call center and store

          Matter was taken again with call center but they kept promising and not delivering causing us to go empty stomach

          Such store needs to be penalized for such fraud and poor service and false committement

          Pls see evidence of phone log of first call at 9.44 and order no 263 placed at 8.55 with 30 mins gurantee so the reason of call made hold bad being beyond stipulated time frame
          Domino's Pizza customer support has been notified about the posted complaint.
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            R
            Rajinder Kumar Masterji
            from Maler Kotla, Punjab
            Jun 27, 2018
            Resolved
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            Resolved

            Address: 147001
            Website: www.dominos.co.in

            Hi I have ordered two medium pizza and two numbers of chicken wings. I have made online payment through my debit card. My order No. is 232 dated 27.06.2018 amounting to Rs. 1432. Payment has been done and then I received a call from +[protected] telling me that chicken wings are out of stock. The payment for the same will be send back in 7 to 8 days.The main issue is that f it was not in stock then why it was not displayed. Now after payment it is being said that it is out of stock. Will you let me know how would you compensate for my grievance all My friends and Me are totally frustrated'
            +1 photos
            Aug 9, 2021
            Complaint marked as Resolved 
            Domino's Pizza customer support has been notified about the posted complaint.
            I placed order online on Domino's website using guest account amount was deducted from axis bank but pizza order didn't went through spoke to Domino's customer care and they said not to worry money will be transferred to bank account within 5-7 days no refund yet
            Hi, we are here to help! Please share your contact number via private message and we will get back shortly.
            Regards, Team Axis Bank
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              B
              Bhagyashri A
              from Mumbai, Maharashtra
              Jun 25, 2018
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              Address: 560103

              I order pizza from domino's. Amount get deducted from my account but i don't received any order id. I called customer service, employee said amount will get deposit within a week. I received msg from domino's that amount get deposit in 3-4 days on 29th may 2018. Refer attach. But still amount is not credited. This is not expected from domino's.
              -bhagyashri asawale
              +1 photos
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                K
                Kalita rumi
                from Khawhai, Mizoram
                Jun 24, 2018
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                Address: Nagaon, Assam, 782001
                Website: No cleanliness in dominos it’s unhygienic

                To the management of dominos i would like to be to your notice about my unpleasant experience in your dominos outlet at nagaon. Today i visited your nagaon outlet to my utmost suprise there is no mantainense at all. Tables were dirty and wet, outlet was full of insects and mosquitoes, and at the same time floor of outlet was very dirty. It feels like i visited very unhygienic place. When i complained to staff regarding my issue they started giving excuses that madam it's due to sanitizer etc. So please take some steps so that we don't face such problem in reputed brand store.
                Domino's Pizza customer support has been notified about the posted complaint.
                Jun 24, 2018
                Updated by Kalita rumi
                To the Management of dominos I would like to be to your notice about my unpleasant experience in your dominos outlet at Nagaon. Today I visited your Nagaon outlet to my utmost suprise there is no mantainense at all. Tables were dirty and wet, outlet was full of insects and mosquitoes, and at the same time floor of outlet was very dirty. It feels like I visited very unhygienic place. When I complained to staff regarding my issue they started giving excuses that madam it's due to sanitizer etc. So please take some steps so that we don't face such problem in reputed brand store.
                Jun 24, 2018
                Updated by Kalita rumi
                To the Management of dominos I would like to be to your notice about my unpleasant experience in your dominos outlet at Nagaon. Today I visited your Nagaon outlet to my utmost suprise there is no mantainense at all. Tables were dirty and wet, outlet was full of insects and mosquitoes, and at the same time floor of outlet was very dirty. It feels like I visited very unhygienic place. When I complained to staff regarding the issues they started giving excuses that madam it's due to sanitizer etc. So please take some measures as we don't expect this from a reputed brand like Domino's.
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                  Rashmi Parab
                  from Mumbai, Maharashtra
                  Jun 24, 2018
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                  Address: Thane, Maharashtra
                  Website: [email protected]

                  We have ordered the pizza at 24/06/2018 (9.30) pm but still we have not yet received the order not even any call. Order number:- 614 (Panchpakhadi).

                  This has been happen 3rd time that we are not getting order on time.

                  Since last half an hour we are continuously calling on[protected] but there is no response.

                  This is good services. This was not expected from dominos. As this is good brand.

                  At list arrange call to inform the update.

                  Regards
                  Mayuri
                  [protected]
                  Domino's Pizza customer support has been notified about the posted complaint.
                  Jun 24, 2018
                  Updated by Rashmi Parab
                  We have been ordered as an centralized Hub for Dominos, we got update from Pachpakhadi branch that it will get delivered in 30 mints at 9.30 PM but at 10.34 we received an call from Gandhi Nager branch that we are placing new order for you and it will get deviled by 11 PM .
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                    ravilochan V
                    from Chennai, Tamil Nadu
                    Jun 23, 2018
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                    I had ordered dine in pizza in your rajakilipakkam, tambaram velacheri main road, chennai outlet.

                    Apart from couple of other pizza i also ordered 2 numbers special paneer pizza, the service executive had confirmed that. However when i got the order there was only one special paneer pizza,
                    The staff had not taken the order properly, he was not attentive and no proper concentration. He had actually confirmed to me about two pizza couple of time but still not taken the order properly.

                    Once the error was notified he was not even apologiesed for his act. The entire party mood was upset by his act.

                    Pl ensure to train your executive not to do multi tasking if they are not capable to do. Also inculcate some good manners to atleast be apologize to the errors.

                    Enjoy the all new domino's pizza. Your order no is 240. Click http://piza.store/di/[protected].Png for your invoice. Contact us @[protected]
                    Domino's Pizza customer support has been notified about the posted complaint.
                    Jun 23, 2018
                    Updated by ravilochan V
                    I had ordered Dine in pizza in your Rajakilipakkam, Tambaram Velacheri main road, Chennai outlet.

                    Apart from couple of other Pizza I also ordered 2 numbers Special Paneer pizza, the service executive had confirmed that . However when I got the order there was only one Special Paneer pizza,
                    The staff had not taken the order properly, he was not attentive and no proper concentration. He had actually confirmed to me about two pizza couple of time but still not taken the order properly.

                    Once the error was notified he was not even apologiesed for his act. The entire party mood was upset by his act.

                    Pl ensure to train your executive not to do multi tasking if they are not capable to do. Also inculcate some good manners to atleast be apologize to the errors.

                    Enjoy the All New Domino's Pizza. Your order no is 240. Click http://piza.store/di/[protected].Png for your invoice. Contact us @[protected]
                    Freecharge wale blnc return ni kar rhe maine ek light bill pay kiya tha or ek pizza book kiya tha dono successful dikha rha h but na hi bill paid uha na piza book hua. Freecharge wala bol rhe h domino pizza wale se baat karo n pizza wale bol rhe h ki order hua hi ni so plz help me
                    Pizza late delivery by 50 minutes as they assured 30 minutes for delivery
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                      M
                      Manoj@2103
                      from Pune, Maharashtra
                      Jun 23, 2018
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                      Address: 400064

                      Ordered 2 pizzas and garlic bread order no 246 server no 822445 at 20.28 hrs today 23rd june 2018.

                      Must say that quality has been going bad to worst and quantity as compared to size and competition is been pathetic. Very disappointed with product and over all experience. Zero value for money. As brand you are spending so much on tv adds about great toppings and extra cheese and crust i think you should better stop this rediculous act of fooling customers. These gimmicks will not be to satisfy the consumer unless delivered what is said. On the contrary the other local chains have set up a great bench mark for keeping your toes and heels high.

                      Joeys pizza has been perfect to my expectations with quality quantity and and over all product and perfect value for money. You must learn from them how a product with standards and quality ian maintained.

                      I will never ever order again from dominos ever. It’s a false commitment with no values for customer satisfaction.
                      +1 photos
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                        Aengela
                        from Thanesar, Haryana
                        Jun 23, 2018
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                        Address: Rohtak, Haryana

                        According to the guidelines they’re supposed to deliver within 30 minutes and its been 50 minutes already and when i called them the delivery boy made a stupid lame excuse that he went back because my number was not reachable. He sounded drunk and dint seem to give a damn about the services he is supposed to be provding. They cant just wake up and decide to set up a branch of dominos somehwere and think that pizza will have legs and deliver itself to our doorstep they need to make sure they can afford to provide proper services atleast, and not fool around.
                        Domino's Pizza customer support has been notified about the posted complaint.
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                          Snow and Rado
                          from Mumbai, Maharashtra
                          Jun 22, 2018
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                          Address: Thane, Maharashtra

                          A couple of days back I visited at this Dominos store and found the whole premise filled with flies. The tables were filled with flies as seen in the picture and they were roaming on the food that people had. There is also this insect repellent machine but as you see it has no effect on the flies.
                          And moreover after we had our pizza, the server came and ask me to check whether I received any feedback form. When, I said yes she asked me to open the link and she herseld rated it 10/10 and submitted the forn without my consent
                          The mobile was in my hand and she quickly pressed the buttons and submitted a wrong feedback
                          2 years back I went through the same experience where the server induced me to give them full rating so that I receive special offers in future and complained about it.
                          Even though after I complained about the same on the customer care page, they gave me a complaint no. And today they messaged me saying that they called me but it was unanswered. (I didnt receive any call). In the message they asked me to click on the given link to provide alternate time to call me but the link was not working.
                          Upon talking with their chat person, she asked me to fill the form again. This is the worst case of customer service




                          +2 photos
                          Domino's Pizza customer support has been notified about the posted complaint.
                          Jul 01, 2018
                          Updated by Snow and Rado
                          No one has yet tried to reach me out. I hope they atleast solve the issue.
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                            mayank1993
                            from New Delhi, Delhi
                            Jun 22, 2018
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                            Address: Faridabad, Haryana, 121008

                            Yesterday we went Domino, s Pizza at Pristine mall sector-31, and Order 1 Medium Fresh Veggie Pizza and 1 Medium corn n cheese pizza in order no-188 6/21/18.invoice no-65947/18/27152.

                            We found that in fresh veggie pizza Topping of ONION & CAPSICUM was not formality not properly as should be in it.

                            and the Taste of Pizza is not so good also. so please look into the matter seriously because a popular brand name can be spoil if can not fulfill the satisfaction of his Customer.

                            Please refund my Money .
                            +3 photos
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                              murpp
                              Jun 22, 2018
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                              For an order placed on 28 january for an amount of inr 418 order # 264, the order was cancelled due to break down of oven at the store since i could not wait until the oven is fixed and no timeline was assured. I obliged and confirmed order cancellation and request for refund to be initiated right away and i was promised on the phone call.

                              I have been following up since then with several complaints and only response i get that my number was not reachable. Why should even some one talk to me. My complaint is clear regarding refund, dominos executives are supposed to check records and clear it as soon as possible.

                              Can you imagine its 6 months, i am following up and store manager confirmed it was initiated for refund but to which account. There is not refund in my account from the bank i had transacted.

                              Quality is very poor, even after this experience i ordered pizza in april and the extra topping i paid for was missing. Pictures were captured and sent to the email address and there was only one response we will contact you after 2 says, no courtesy. No one bothered to call.

                              How is it possible only for dominos to not be able to reach me on my number from which they confirm the address and landmark for delivery. They cannot reach me only when there is grievances.

                              If this complaint board is monitored, please check the order number and locate my emails and my phone number and arrange for refund as soon as possible.
                              Domino's Pizza customer support has been notified about the posted complaint.
                              Thank you.

                              I have waited patiently for 2 months, there has been no call back or anything arranged or refund.
                              Its ridiculous to follow up for past 8 months. if you cannot refund arrange for a delivery of good quality pizza
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                                Steven St
                                from Bengaluru, Karnataka
                                Jun 20, 2018
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                                Address: Bangalore, Karnataka, 560015

                                Hi domino's,

                                I would like to inform you that i am a regular customer to you and prefer your pizza all the time..

                                I always get your order late. More than 50 min and 1 hour all the time. Not even once i received your order within 30 min.

                                Still i don't have complaint on that, today i placed an order and for the first time somebody told me that my order can not be delivered to my address. These many days nobody raised to this. That person told he can max give the order till rama temple, kommagondanahalli, b-15. It's less that 100 meters from rama temple.. And the way the person handled the call was pathetic. He is not worried about customer. He neglects... Not worried about customer satisfaction and customer first concept.

                                My registered number is +91 [protected]

                                Can somebody look into it, this is so disappointing and unsatisfactory.

                                Thank you,
                                Prithvi raj
                                Domino's Pizza customer support has been notified about the posted complaint.
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                                  jainmodisachin
                                  from Bhopal, Madhya Pradesh
                                  Jun 19, 2018
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                                  Address: Bhopal, Madhya Pradesh, 462023

                                  16 th june saturday 2018 at mukta arts people mall bhopal i order one veg paradise pizza and give rs. 215/- for deliver to my seat no. F-13, 14, 15, 16 screen -4 but dominos not delivered pizza and shut the shop. Now yesterday they told me u should collect ur money in my outlet. This is not a matter of money back. Dominos outlet no.[protected], name-sailendra & raj, and u can confirm to people mall manager mr. Sudhir singh mob. No.[protected]
                                  Domino's Pizza customer support has been notified about the posted complaint.
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                                    sachinsaini94
                                    from Delhi, Delhi
                                    Jun 18, 2018
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                                    Address: Haridwar, Uttarakhand, 247667
                                    Website: www.dominos.co.in

                                    Mr
                                    I ordered a paneer pizza from your dominoos on 1-5-2018, at 1: 5 in the morning. But sir, i did this order online and it will be given to me in 30 minutes so that dominos wrote me. But i got it in 36 minutes, also calling your delivery boy 3 times. If you do not get it in 30 minutes according to your t & c, the pizza is free, but this has not happened to me. I am a regular customer of dominous. I called your roorkee dominoes but they did not ask me that the almond bombs are crowded on the road, it is late. Is this your rule? I have taken a screen shot of your order you will forward your t & s dtc in the consumer forum, you will return my money to me.
                                    My mail id - [protected]@gmail.com
                                    Mobile[protected]

                                    Faithfully
                                    Regards
                                    Kunwarpal tomar
                                    Roorkee
                                    Domino's Pizza customer support has been notified about the posted complaint.
                                    I ordered two pizzas at 9 pm and i doesn't got order within 30 minute
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                                      Junaid30alam
                                      from Deoband, Uttar Pradesh
                                      Jun 17, 2018
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                                      Address: Saharanpur, Uttar Pradesh, 247001
                                      Website: Dominos

                                      Hi i have ordered pizza in saharanpur it was an online order my order number was 10 usually they use to deliver it at ashfaq ullah khan chowk but today they refused a girl sitting named mamta was very annoying i requested to deliver it but she was not ready and she cancelled my order.. A person orders dominos when it’s urgent and he/she can’t go in the market but you people are amazing!! And i have ordered it through a portal and now my money is in the portal i cannot use it anywhere else!! I can check on the ordering number[protected] and attending lady mamtas number was [protected].. Like this neither il order dominos and neider il let my friends order!!
                                      Domino's Pizza customer support has been notified about the posted complaint.
                                      Jun 17, 2018
                                      Updated by Junaid30alam
                                      IL wait for the answer of Domino’s my personal number is [protected]

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                                        shinde babaso
                                        from Mumbai, Maharashtra
                                        Jun 16, 2018
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                                        Address: Pune, Maharashtra, 412208

                                        I received dominos pizza gift card in aug 2017 through hdfc bank rewards points. But when i activate this card that time it shows error message like your card is deactivated, then i call in dominos pizza customer care. From last 8 to 9 months but cant give any reply. They are not giving any response still date. When i try to call in dominos customer care they disconnect call and they also give the confirmation regarding call back but they cant call to still date
                                        Domino's Pizza customer support has been notified about the posted complaint.
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