Domino's Pizza Complaints & Reviews

Yesterday i ordered pizza from dominos through its mobile app, in order it shows u will get it in 30 mins or free. Pizza comes after 55 mins.. When i drops complaint in app feedback form i received a call from dominos manager at 11 o clock night saying that we will not deliver at your place next time and my complaint has been deleted.
I am surprised that company like jubilant foods doing such wrong practice just not fulfill his 30mins challenge...

I am a regular customer of dominos. I had placed an order on your website on 31st may 2018 at around 18:06 pm t receive confirmation message from your end, but they dont deliver my order even after 1 hr. I called customer care they said you will get your order in some time but no deliver guy deliver my order, the worst pizza and delivery guy. I will suggest dont order pizza from dominos.

Hi,

I ordered pizza in gurgaon through call to the customer care and it got placed. I got confirmation message as well.

After 10 mins i got a call from restaurant stating that we are transfering it to some other restaurant. For confirmation i called customer care so that i can get my pizza on time. Even after continuous follow up customer care didn’t arrange a call from the restaurant which was going to deliver to our place. They kept on saying that your order is confirmed and will reach in next 5-10 mins.

After 40 mins when i had no clue i called the restaurant again where my order reached first and they replied we had cancelled your order and informed in the group and have no idea whether it will be delivered by some other restaurant or not. Rather they told me to place a new order. Even the online link reflected cancelled after 40 mins, before that it was reflecting dispatched.
This kind of service is really unacceptable that you are confirming the customer after 40 mins of placing the order where maximum time of delivery is 30 mins. It became very insulting for me. After this terrible experience i can never think of ordering from dominos again.

I ordered the pizza mania combo on this sunday. Waited for more than 2 hours but nothing received. They didn't even call to say th order is cancelled. I complained and the manager calls two days later. Saying he will send my order free of cost as they were wrong. Called them today for it, they made me pay saying that the order is not free of charge and i'm receiving complimentary garlic bread. Not only their delivery service was worst, but they also denied anything that the manager said to me. Horrible service ever.

I went to dominos pizza (Gr. Floor, binori, ambit, nr. Thaltej cross roads, ahmedabad) on[protected] in evening.

I ordered veg loaded pizza and non veg loaded pizza whose prices are 119/- and 139/- rs respectively but i saw they have written new price infront of it as 129/- and 149/- rs respectively.

I checked online but there was no increase in price then how can he increase the price.
Even he generated the bill with the same amount.

This is fraud.

Now what from my side.

I am going to file a law suit against you, without your consent how this can be done, and if you don't have involvement then take his franchise back.

I am writing this as i personally love dominos but this can't be acceptable.

I am giving you 4 days time, if till coming monday i didn't get satisfactory response i will file complain against you and will make sure atleaset for 1 day your business should be stopped in india.

Looking forward for your best response.

Worst experience, i called 5 times for refund of my money but didn't get any response from dominos. If possible please refund my money back. I have ordered on 6th may my order number was 191. I got delivery of pizza after 45 min. I have called to customer care on that moment, that guy told me that you will get 300 rs beacuse of late delivery. From then till now i didn't receive any refund. Whenever we had conversations with any customer care member they told that the restaurant will call you in 10 mins but still we haven't received a single time call from restaurant

I ordered a pizza at evening. i was standing out of bus stand for pick pizza and i wait 40 to 45 mins then your delivery boy come and said that there is no pizza late and i come on time and his words was full attitude fully whenever your order time is within 30 minutes and he didn't give me late pizza and he run away from my stand, when i said that i will launch a complaint then she was saying that you can do.. just do... saying many times and i asked for her id then he was saying that i am unable to provide and disconnected my call.. there was also a attitude... your service is burst service is so dirty and now you need to shut your office... shame on your guys...

I ordered an order worth rs 347 yesterday from dominos. I Got a confirmation message from them at 8.57pm.The delivery boy came around 10.I asked him to check the policy, he was talking rudely. The policy says after 30 mins they give 300 off. But he said, i taught to manager, he is saying to give a 100rs discount. After having lots of arguments, he said 50% discount will be given. I refused. Later someone from that franchise called me.. He said he will look for that delivery boy. But no response from him so far..

Ordered online on 26 may at dominos mathura, the transaction 438 was made via paytm wallet & same was declined than tried twice and again declined due to network issue but amount debited twice.in all the amount of 438 has been debited twice.
I call the customer care of paytm helpline on 27th they confirmed that payment was successful and the amount has been transferred to the merchant hence two transaction of 438 is successful.
Team paytm also mailed the confirmation of the same to me on my mail id.
I visit to the mathura (Up) outlet and had a word with mukesk at highway plaza, he said non of the amount they receive. Request to the team pls check the transaction and return the amount of 876 asap. I am attaching the paytm confirmation also.. I am available at [protected].

I am attaching the confirmation mail and wallet statement for your ready reference..

Hi,
You just made a successful payment of rs. 396 at billdeskfood1
For future reference, your order id is npt[protected].
Thanks,
Paytm team
This is the text recieved but there was error in the dominoes app during payment. No order was done. So a refund is expected. Please look on it. I have been tried calling customer care of billdesk but no one is picking my call. So please refund my money asap.

Dominos guarantee for total satisfaction guarantee but the day dated 27th May, 2018 I visited one of the Domino's store at Ranchi (Lalpur Chowk), the representative or the staff switched off the setupbox off of Tata Sky when we switched the Tata Sky channel to sports channel during IPL. And this activity caused defamation of our reputation as there were other people also watching us when we switched the channel to sports and the guy who turned the setup box off caused defamation of our reputation in front others.

Its my humble request that dominos when you write in each table the quotation "Total Satisfaction Guarantee" "My team and me are here to Delight you :) if something is not right, tell us. We will make it Right or Refund your money." please mean it.

Address Of that domino's outlet- Ground Floor Anand Complex Behind Lalpur Thana, Ranchi.

Phone No. - [protected] /[protected]
State Code- (20)
Order No. - 271
Date- 5/27/2018
Time- 8:21 P. M
Server- Ranjeet

I have ordered a pizza yesterday. Attached is the order snapshot.

The delivery guy delivered the pizza after 30 minutes and still i have paid the amount. I discussed with the nigdi center manager and he denied on the policy to give it free.

The most important concern is the product was not completely packed. That was open from the sides. I informed the same to manager but he only gave excuses. My family member and also myself got ill with acidity and vomiting after eating the pizza.. Need help to complain against dominos and ensure that my complain should reach the right place.

Thanks,
Ashish das
[protected]

I recently had pizza in your m g road kandivali west dominos outlet. They are putting chilli powder in oregano which is not acceptable. Also they dont put enough cheese as promised by you. I oredered veg extravaganza where it is mentioned on the menu that they will provide extra cheese. But didnt put cheese at all. They also provide small bottles of coke which is completely different from what is displayed on their display board. Manager of this branch is also misbehaving and also not ready to accept his mistake. Request you to provide refund for the same

I am a regular customer of domino's pizza and order frequently from domino's store.

However, this time i have faced a lot of inconveniences due to very poor service offered by one of your domino's outlet of dlf-1 new town kolkata.

I have ordered a veg extravaganza medium pizza (Prepaid) on 8:50 pm 19/05/2018.

However, i got my pizza on 10:10 pm 19/05/2018 that too after follow up with domino's india helpline at[protected].

The helpline guy also had no clue for the status of my order and said that you will get the refund since it is a prepaid order and the order is late. But my concern here is that i have got a cold pizza and that too after 1 hour 20 minutes and on top of that the delivery guy was very casual about it and said that it happens as we have my orders.

The delivery guy didn't give me any delay token, nor anyone from the outlet called me to inform that pizza will be a delay. Very unprofessional!

I didn't expect this from a brand like domino's. I was brand loyal and a frequent buyer from domino's but after this, i would have to think twice before placing an order with domino's.

Moreover, i didn't even get any refund as promised by domino's helpline guy.

After filing complaint here in consumer complaints the guy did call me from domino's. However, i was in a seminar and asked him to call back in sometime. But he didn't call back post that.

Regards,
Vineet verma
[protected]

I am a regular Customer of Domino's Pizza and order frequently from Domino's store.

However, This time I have faced a lot of inconveniences due to very Poor service offered by one of your Domino's outlet of DLF-1 New Town Kolkata.

I have ordered a Veg Extravaganza Medium Pizza (prepaid) on 8:50 PM 19/05/2018.

However, I got my Pizza on 10:10 PM 19/05/2018 that too after follow up with Domino's India helpline at[protected].

The helpline guy also had no clue for the status of my order and said that you will get the Refund since it is a prepaid order and the order is late. But my Concern here is that I have got a cold Pizza and that too after 1 hour 20 minutes and on top of that the delivery guy was very casual about it and said that it happens as we have my orders.

The delivery guy didn't give me any delay token, Nor anyone from the outlet called me to inform that pizza will be a delay. Very Unprofessional!

I didn't expect this from a brand like Domino's. I was brand loyal and a frequent buyer from Domino's but after this, I would have to think twice before placing an order with Domino's.

Moreover, I didn't even get any refund as promised by Domino's helpline guy.

Also, there was no response from Domino's despite the mail sent by me on 19/05/2018.

Regards,
Vineet Verma
[protected]

I am booked one pizza of rs. 173.00 order no. -307. On the date of 14 april 2018. But pizza will not be delivered after next day i got a message from domino's "dear guest your refund of rs.173.00 is now successfully processed, amout will be credit in your bank within 3-5 business day" but todat on 23 may 2018, i m not get any refund amount. So please complain my resister, do something for good future for other person and me also.

I want refund because
Mr. Rahul d (Server) is not doing his job well. Showing his bad attitude. And he not repeat my order i want 2 pizza he charge for 1 and give me after 25 min. I m standing there for my order approx 25 min please reply fast and i love dominos pizza but today i hate the quality of pizza and the behavior of mr. Rahul so reply me asap

I ordered one pizza mania, stuffed garlic bread and a butterscotch Mousseau from Dominoes outlet at RG Residency, Noida- 120 on 22nd May 2018. Track id- 56. Thankfully they failed to deliver the complete order in the first instance. So I did not pay the delivery boy and send him back to get the remaining item. Meanwhile, I took a bite of the garlic bread. It tasted weird. I ate the second slice and the taste was same. I saw carefully and found white sticky stuff on it like fungus. The bread was not freshly baked and did not smell fresh as it used to earlier. I returned the order with the delivery boy and did not pay for the food. I loved Dominoes but this is going to be the last time I ever tasted their food.

There are other ways to earn money. Kindly do not pay with customers' health.

I had ordered pizza online, and payed through free charge only payment details appeared. There was no response from your side ie, order no etc...

I complained as soon as i didnt get any response from you... Through feedback app, your staff replied that "don't worry order again, the amount will be credited in 7 working days... But not got any info of amount please see through it...

Dear sir/mam

My order id is 151.
I had placed the order at 8 12 pm on 21 may 2018.
The order was late by 15 mins.
So i called the store in regards to same.
The store manager tells me sir at this outlet we deliver within 40 mins as the store is too busy.
The policy of 30 mins is of Domino's india wide and this guy is altering the policy and talks rudely and after a long call I agreed to give the refund but as it was a online payment order i asked him the details of the refund how would it be processed, he didnt guide me at all.
So I raised a feedback for the same. The feedback no is 539610.
After raising this feedback, i received a call from the store manager who very rudely talks with me and tells me why did i raise a feedback.
And in the end tells me next time you order i will see it. He is threatening the customer. How could he even call back after the feedback.
This is the worst services i have been receiving from this outlet.
Earlier also, the order was 1 hr 30 mins late as it was raining but i considered the same and didnt raise any refund request.
But this manager has the daring to call me back and ask me how could i give a feedback.
This is the worst services been provided. The store manager is very rude and is not keeping up the brand name.

I need a solution for this issue and plus the refund of my late delivery.

Hope you understand this concern.

Thank you.