Domino's Pizza Complaints & Reviews

I have ordered a pizza twice from the mobile app and the money got deducted how ever the order was not placed. I have been trying to contact customer care but they take all my details and put me on hold and finally disconnect the call. I want my complaint to be taken seriously and my money to be redunded as soon as possible. Its been 21 days m trying to contact someone and i have lost patience.

This is in regard to dominos two worst service i faced on 20/jul/2017 & 21/jul/2017,

1. I have tried to order pizza through online on 20/jul/2017. I successfully placed order and when come to payment i have used e voucher, when i entered e-voucher on giftcard/e-voucher option, it was successfully accepted and it taken 2-3 minute then i received message as "oops your order not placed successfully due to technical issue",
Immediately i called customer care regard this issue, your customer care person are not ready to answer the customer, i have simply put me in hold by saying "i will take to retail outlet and get back to me" and i was in hold then they have disconnected the call without any information, this same situation happened 6 times, 6 times i have called customer care and explained my situation 6 times and 6 times they put me in call and my call wantedly disconnected without proper answering. Nearly i took 3 hours to spend my 6 calls, i have waited and wasted 3 hours instead i didn't get any proper solution or answer for your domino's site technical issue.

I purchased dominos e-voucher in hdfc. Please find the details below:
Purchased time, code and date.
E-gift card code :
[protected]
Brand:
Domino's pizza online
Date :
Thu, jul 20, 2017 at 7:35 pm

Pay back my redeemed my epoint's soon and i need valuable special offer which compensate my times and energy spent,

2. I just want to know when customer calling from support team why they are dropped off call without proper response.
Today 21/jul/2017 i received call from ([protected]) and female executive spoke to me and i just asked what you going to offer me for dominos site technical issue, you should satisfy customer by providing an offer, she said that they are not going to provide any offer i asked reason why you are not going to provide offer. It not customer mistake it dominos technical issue, dominos should accept this issue and provide offer to me. She started talking rudly, sir please don't talk louder, speak little bit low, again i asked why should i talk in low tune?
She dropped off the call with out proper response again at 7 th time.

So, for dominos technical issue customer should suffer?
Let me know, shall i place case for this issue?

Kindly check all call (7 calls) recordings i have made from yesterday, details as follows,

"i made call to customer call by using phone number[protected] from 7:35 pm onwards - jul 20, 2017"
"i have received a call on jul 21, 2017 to the mobile number[protected] at 10.23am"

I want to know the girl who spoke to me morning and why she dropped off call with out proper answer?

I just want to escalate her as well this issue and proper customer care support happen within 6 hours.

—
Venkata krishnan. P
Cell no - +91-[protected]

Made an order and had to pay in cash as my debit card transaction did not take place as poor connection.. But then i paid in cash also got deducted from my balance.. Was told to get refunded.. But never got refunded.. Poor service.. Never gonna visit domino's ever again.. Raised complaint no use.. Bad service.. Worst service... I need refunding.. Do refund me soon

Ordered pizza and 2 chicken wings online. Chicken wings were not available. I asked to provide pizza alone. They refused as it was against to the rules. They asked me to take the alternatives which i don't like and asked to cancel the order. Cancellation will only be processed after seven days, it seems. Why the hell i should wait for 7 days to get back my money for doing nothing. All i did was ordered and cancelled because of your mistake. Why should i wait 7 days for your mistake.

Hi,
I ordered pizza online on 7th july 2017 around 12:59 pm and order no was 12.
Due to some address issue the order was cancelled
I want my refund immediately credited to my account.
Please find the txn no - jhmp[protected]

You guys just gave the reference nos saying that some manager will be calling you. But guess what! No one called me yet. There is no way to speak to your customer care.

Work on this guys. Get your head at right places and refund my money.

Regards
Shikha. S
Shikha. [protected]@minehrservices.com

I am sick and tired of domino's advertisements several times daily on emails, text/sms and especially my mobile phone face page!

I already opted out of sms/texts, emails, but still get mobile phone advertisements!

Worst part is i pay a yearly fee to not get any advertisements on my phone and computer so why can domino's continue? I called my local domino's but of course they have no clue how to stop it or where it comes from.

Because of this, i will no longer order from them! Plenty of other good pizza places that don't pull this kind of crap on their customers!

Sir
I have received a message a discount of 40% on regular cheese burst pizza i order from ur app as pick up dd puram branch bareilly placed an order nd payment done by card transaction is done but order didnt placed they said that ur this money will be returned back within 15days i said ok then i am placing another order with this discount when i placed it was not taking that coupon code... Either u r making ur customers fool or ur branch i dont knw... Neither got offer availed nor pizza... Nd money has also gone so plz will uh help me to solve this...

This is to inform you that i have order the dominos pizza on 16 th july at 9 pm from singapore mall lucknow. The pizza was not deliver till 1 hour. When i contacted them nobody was hanging up my phone. After that i call another dominos store amd tell them to please give me some other number of singapore mall. Another half nd hour they contacted me and found that my
Order was not placed. The store manager there was mr anurag. Worst experience of dominos. After telling the details and amount confirmation of my order they told me that my order was not placed.

Somya arora
[protected]

I checked into Dominos pizza, Vijay Nagar, Jabalpur and ordered my pizza. I waited for 40 mins. and went to the counter to inquire about my order. Because of the fault of the staff, they delivered my pizza to some another customer.

Afterwards, due to wastage of my time, I had to place a new order.
I am attaching the picture of the original order placed. pfa.

The details of my transaction are as follows:

Centre - Dominos Pizza, Vijay Nagar, Jabalpur
Day/Date - Sunday,[protected]
Invoice Number - 66408/17/17468
Order No - 162
Time - 8:26 pm (IST)
Server - Pushpendra 3

Dine In - MR Rajak

Corrected Client Name - Rajat Kathal
Client Mobile No - [protected]

Please see into the matter at the earliest and register the complaint very seriously so that it does not happen to any other customer in the future and refund me with the appropriate reimbursements to make up for the same.

Today i visit dominos (16/07/2017) and i have ordered 4 pizza mania & my total amount 401 & cashier (Sachin) charged me 401.20, when i talked with manager (Sanjay) he rudely said to me do whatever you want to do. So i want to know is this right.. I will never suggest to my any of friends for domino's pizza. I am very disappointed with dominos hospitality..

Laxman singh
[protected]

Today i visit dominos (16/07/2017) and i have ordered 4 pizza mania & my total amount 401 & cashier (Sachin) charged me 401.20, i just want to know is this right. When i talked with manager (Sanjay) he rudely said to me do whatever you want to do. I will never suggest to my any friends for dominos, am very disappointed with dominos hospitality..

Laxman singh
[protected]

My order no. 111 server no.333866, 15 july 2017 at 17:37. When i received my order everything was ok except the choco lava cake. It was in horrible condition when received. It was totally scattered in the box because there no foil covering on it. When i called dominos to complaint about it, he denied that we never cover it. I have always received choco lava cake with covering. This the 1st time i've faced this type of problem. Just do something to this problem...

Hi. I have ordered a pizza at hyderabad suncity branch on 13 th of this month. By the time of order only i have paid rs. 188. Delivery time mentioned at. 6.30 pm. By the time of pizza delivery that person collected amount again. When i realised on satarday by evning i went the store. When i was asked that lady who was taken my order on that day she sed we will enq. And inform to you. But no replay i got as of now.

No one picks up phone from 1030pm.. Called your 68886888.. They gave mahesh kumar no..[protected].. He has no clue when called.. Got to speak to arun kumar who claimed as branch in charge o[censored]ttarhalli... To speak to me he took 15 mts to come on line.. Pls understand your in a service industry especially hospitality.. No chance of error.. I had to order locally for a small party organized at home and you people be denied my attempt of ordering pizza and had to struggle for 1 hr.. I need reasoning as why was your contact not approach able nor ur staff friendly to solve my query.. Pls respond.. Call me [protected] or [protected]

I called domino's on 14th july 2017 at 9.50. Executive received and started taking the order.in middle he asked me to hold and then cut the call. I tried calling again but no one responded. Is this the way they treat their customers? If he couldn't take the order he should have said the same.

I called at domino's, road no 5, jubilee hills, hyderabad.
Contact no was - [protected]

Order no. 187
Date 7/7/2017

we have ordered a pizza on offer and we was told that we will get that on 30-40 minutes, however we have received at about 1 hour and when we have called them. when we ate that was not hot and not at all tasty and we are ate like rubber. I have raised a feedback(attached) but there was only a msg received that the manager will get back but there was no response from manager or dominos for this complaint. that was pathetic and unavoidable behaviour from dominos, in future I might be order anything from them and refer to anyone as well.

The service at domino's pizza manesar is very very worst and bad. Company says 30 minute service or pizza free but they tells lie. I get late delivery two times once they said that you will get 30 percent discount but no free pizza. And today when i ordered by phone to manesar branch they did not respond to my order and put my phone on hold which shows that how domino is serious and helpful for their customer. Very very bad experience.

Dear team,

On[protected] i have made a transaction on dominos liluah, bigbazar via pos machine, but it goes failed. The executive said that it will automatically credited in my a/c. But after 11days over still it not credited in my a/c. Kindly find the attachment for the same.

What should i do now?

Rgds

Gopal majumder
[protected]

We ordered pizza at dominos vasant kunj at vasant square mall, new delhi at 7.50 pm to girl called sonam order number 295 dated 12.7.2017 and after an hour she called back and ask whether we can come to the shop to collect pizza. What kind of professionalism is this?? How can you hire people like her who don't know basic rule of business. My kids wait for over an hour and still no food. If you guys don't improve you should be out. Extremely sad and disturbed by dominos. What's the compensation?? Deepak

Very bad experience, i order on 8 july 2 medium pizza at 8.19 i receive 9.20 and quality of pizza very bad, as your policy its has to be free but i pay the amount 582 rs my order no is 373 and you excutives argument with me its a pick time no commitment any kind of 30 mints aur 40 mint all things is ok delay delivery but quality is very bad pizza is cold not bake properly n topping of veg pizza was not good and your representative not help full n not skill customer handling attitude you person call me at morning 9.30 on sunday i dont think this the right time to call on sunday n after that no body call me
Plz take necessary action
I hope you revert on this feedback