Domino's Pizza Complaints & Reviews

The online website and app is not working properly from the last two three months. Last time when i used, all the pizzas were not shown, only the ones with maximum price were shown. And today the choice of quattro formaggi crust choice is not available. Please make it available as it is one of the best crust and people would like to order it online. Otherwise, unfortumately for dominoe's, pizza hut will prevail.
Please see to it and do the changes as soon as possible

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Address: Kolkata, West Bengal, 700007

On 3/8/2017 i recieved a coupon stating 'buy 1 medium pizza get a choco lava free". However when i ordered a medium size pizza first of all the were charging rs 100 (Approx) extra. Secondly there were charging double gst. Secondly on contacting the nearest branch it did not respond to the complain and disconnected the call. Kindly look into the matter as it is a violation of law and cheating on the part of consumer. All records shall be provided at the time of solving the case which includes audio record of dominos official as well as proof of double gst

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shruti@333

from Delhi, Delhi

Aug 4, 2017

Hello i have ordered pizza of 1293 rs from mobile domino site but while i payment done online but i have not received any mail or order id but from my bank money cut.

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Address: 175101

Website: www.dominos.co.in

I placed an order and amount got deducted but dominos kullu is saying no order reflecting t their end.
Amount is 577 and my phone no is [protected] and email is sahilsharma.[protected]@gmail.com.
Please help as the money is deducted and i am not getting any order delivered.
Moreoverâ€‹dominos has no complaint cell which is a huge issue to address our concerns and grievances.

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I ordered medium pan pizza on 25 march 2017. Worth rs 350.
They send me small one.
I called up about this they said mam. Its too late. Our delivery staff gone. We will give discount on your next order.
I orederd my pizzza today they said our system is upgraded and your complaint is not registered.
But they remembered my address and all details (But about discount they forget all)
I want my money back
Please do the needfull

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Hi team,

I have made order from dominos app. Order was of 1010, amount got deducted from my account. But was order was not placed successfully.
Kindly let me know when will i get my refund. I have ordered 4 items and opted for everyday value offers. This is the second time the same issue has happened though i m a frequent customer of the dominos and always prefer app orders

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[email protected]

from Visakhapatnam, Andhra Pradesh

Aug 2, 2017

Dear sir,
My online order no 36 & trace no. cd[protected].
I received pizza but pizza in paneer Quality so bed .
So smell in paneer, we wast this pizza.
Pls take action in this matter as soon .
My number
[protected]

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A

Abhinav Yash Verma

from Atraulia, Uttar Pradesh

Aug 2, 2017

I ordered my order, 4 items. Money got deducted from my account and there was no order placed then I ordered again and my order came... Actually it git me deducted double. Please help me before 10 aug

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Address: 141008

I placed an ordering pick at about 9:30 p. M. They said that our order will be ready in 15 to 20 mins. By the time i reached there my order was not ready. I waited for about 1 hour there and finally got my order after about 1 hour. The pizza given to me were cold. Even the staff that took my order seemed to be very unprofessional.
Completely unsatisfied today and disappointed.

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Address: New Delhi, Delhi, 110001

Website: www.dominos.co.in/store-location/new-delhi/connaught-placeGo

Domino's pizza â€” double deduction
In cp on saturday jul 29, 2017, 3:pm
Dominos,

I have ordered amount of 671 /- one time. The money got deducted double from my account by mr. Sandeep.
I have a bill and account statment

I haven't got refund 671
I haven't received any refund
Please return my money back.

Customer name - jeet upadhyay
Locality - canaught palace delhi
Dominos executive - mr. Sandeep
Contact - [protected]
Refund amount - 672

M-42, connaught circus, hanuman road area, connaught place, new delhi, delhi 110001, india

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Address: Chennai, Tamil Nadu, 600119

Website: www.dominos.co.in

Hi, i have ordered pizza on july 21 by the name "kaustav pal" but got response
"sorry, your order could not be processed to our restaurant due to a technical reason. Money will be auto refunded in 7 working days for paid orders."

So my friend ordered again by the name "osheen" but he also got same response as message.

After few minutes we recieved call from them confirming order for both, so we asked to cancel one by the name "kaustav pal" but for this we didn't recieved any refund yet. Its been more than 7 days.

Name: kaustav pal
Mob. No. : [protected]
Amount: 442
Menu: pizza mania 4 veg (3 golden corn and 1 onion) + 1 non veg loaded

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Address: Kanpur, Uttar Pradesh, 208027

Sir,
We dint recive order
We called south x kidwai nagar kanpur mall
The member pic the call telling his name jitendra and misbehave with me talking rubbish and drop the call
I want to raise complain againt him i am not sure about name that man can lie.
Look in to the matter this is not first time we receive pizza after 1.45 hrs with in distance of 4.5 km quality i cant define its so rough andnot fresh
This time i want take harsh reacion to whomever that guy.. Delivery boy name is shubham misra and the call attendent is part of this issue

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Address: 110032

Dear sir,

I would like to inform you that, i visited domino's outlet on 15th of july'17 krishna nagar branch. I ordered a pizza mania with paneer toping and veg zingy parcel. For pizza there is 4 big sliceon pizza and very low cheeze content in it. When i asked to the representative he said sop has been changed and its like that only. For zingy parcel, it was too too oily which was earlier too good. We left that parcel as it was and probably went to dustbin only. Attaching pic of that parcel as well.

I request you to please make required action against this as i felt robbed at that time in case of pizza and parcel.

Thanks,
Ca. Gaurav jain
+91 [protected]

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Aug 12, 2017

Updated by CA. Gaurav Jain Dominos called me for the refund, I don't know how but till now there is no action. Really not acceptable.

Oct 17, 2017

Updated by CA. Gaurav Jain no response for the above compliant

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Address: Mumbai City, Maharashtra, 400061

Website: www.dominos.co.in

I ordered pizza online and also the money got deducted from my bank account but it did not give me any order id and did not get the delivery... Kindly get issue resolved as soon as possible if it is happening with me that means there are others also who have faced the same issue. If this is happening then they should have a cash on delivery as well.

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Address: 500015

Website: goo.gl/CQThqp

Used discount coupon code crmb287c3b5d9 and paid rs. 363 through credit card. Money was deducted from card but transaction error occurred while redirecting from payment site to domino's site. So order could not be placed. Upon second attempt the discount code was declared invalid however it was not used as the order was not completed.
The coupon code should be made automatically activated upon failure in placement of any order or a new code must be sent to registered mobile number in such special cases.

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Address: Madurai, Tamil Nadu, 625020

I am revanth.. I went to dominos in kknagar, madurai, tamil nadu with my friends.. We wanted to see the live match that was being telecasted at that time.. But when i asked to change the channel they said they can't.. And there was no customers in that branch at that time to.. Please look in to this.. I have been a regular customer in your company for a long time..

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Address: Chennai, Tamil Nadu, 600042

Hello sir,

This is christopher i placed an order id online at 114. At velachery, chennai. I have placed at 8:46 pm. And at 10 pm they are calling and informing that pizza ll be delivered late due to rain. Why can't they inform before if it's a delay. I asked for refund they says i ll get only 300 ruppees out of 465 for my order. U guys ll delay it. And ask for the refund u ll says u will get less only. I want to sacrifice money for the delay nd late inform by you guys.

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Address: 380063

When i visited dominos branch in himalaya mall, ahmedabad i placed order of margarita plain base to which i was told it is not available and forced me to buy margarita pan pizza which cost 20rs more than my order. The lady who was taking my order was clearly forcing me to buy pizza which costed more. Her name written on her badge was minal. I want dominos to take strict action on this lady. This behaviour was not expected from a brand like dominos. Look in to this matter soon.
Thanks.

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Address: Thane, Maharashtra, 400601

Date of incident - 15th july 2017
Client number - [protected]
I have ordered pizza at dominos store at r mall, thane at 10pm and the delivery was done at 11pm. Surprisingly the delivery person was not carrying the bill of rs 1000+ value. The bill no. Is 415. I have called the store and spoke to the evening shift manager. He stated that he cannot send the bill, he will whatsapp me the invoice or send me and excel which i haven't...

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Address: Mumbai City, Maharashtra, 400055

Website: Xrbia

I had ordered for a pizza on 6th from bandra east government colony, it was 1.5 hours late and they didn't inform me about the delay
I called the customer care and told them about the refund policy and they said 300rs would be transferred back to my account and they took the bill with them
Its been almost 20 days i haven't got my refund
My concern #3071255

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Himanshu Dayal

from Mumbai, Maharashtra

Jul 26, 2017

I oredered two veg singles in a dominos outlet which is in kalyan west maharastra near birla college .. their is difference in price in menu and the bill which they gave me they charged rs 20 on each pizza when asked they said that this is pan pizza and tax was charged in separate

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Address: Mumbai City, Maharashtra, 400097

Purchased 2 gift vouchers of rs 500 each for dominos from the little app in the month of june 2017.

However, when i tried to redeem them it was not getting through. After multiple calls and email over a month they replied that the same has been redeemed by some person in kolkata and surat.

I have contact details of the person who have used the same gift vouchers that was issued to me and also paid to the vendor for buying the vouchers.

I want new vouchers of the same denomination

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Address: 411051

I had ordered from sinhgad road, pune dominos outlet vide order no. 380 on 23/07/2017 at around 09:16 pm., bill total was rs.575/-.

I received the order at 10.16 pm. Which was half an hour late than the committed delivery timing of 09.46 pm. During this period, there were no rains in the said area.

The content i received was absolutely cold and inappropriate for consume.

I immediately brought this fact to the notice of delivery boy and same was conveyed to the sinhgad road dominos outlet over phone. However very rude and arrogant replies were received from both the end. I told the person over phone about the late delivery and let him know about the complaint to be put. And told him to process for entire amount refund.

I sincerely request you to take immediate action in this regard and process for the refund. And i may not order again from dominos hereinafter.

Thanks in advance.

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Address: 208011

Website: Www.dominozpizza.com

There food was very very bad. Instead of cheese burst pizza they delivered plane pizza... Then toppings of them pizza was also not good it seemed as if the food was rotten...in fact the coke which they delivered was also expired...
The quality of food was very bad and i just want that my complaint should be taken seriously!!!
Such thing was not expected at all this should be taken care of in future

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Alisha kochar

from Noida, Uttar Pradesh

Jul 24, 2017

It was on 14th of july i ordered 2pizza and pastaa at vasant kunj.. pasta was watery and smelt like hell.. i threw both d pizzas bcoz bread was rotten ..i have that bill with me ..i want u people to refund my amt ..i also have a picture of that pasta.. it was the worst pasta and pizza i ever had from dominoz ..bread must be very old

Domino's Pizza Complaints & Reviews

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Domino's Pizza reviews & complaints page 150

online order doesn't contain all the options

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false promotion overcharging and double gst

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order

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dominos paschim vihar

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transaction was done but order was not placed

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complaint against jubilant foodworks limited

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double account deduction

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refund for order

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delay in pizza delivery along with miss behave of employee

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pathetic veg zingy parcel and others

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payment made but no delivery

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discount coupon invalid in second attempt

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lack of courtesy

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delay of delivering

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staff behaviour

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bill not received

refund not yet transferred

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gift voucher with same number issued to multiple persons

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poor service / late delivery / arrogant replies

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quality of food

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