Submit a Complaint
Claimed

Domino's Pizza Complaints & Reviews

www.dominos.co.in
1
Updated: Jan 27, 2026
Complaints 6598
Resolved
726
Unresolved
5872
So far, so good. Domino's Pizza is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Domino's Pizza will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Domino's Pizza

Having problems with Domino's Pizza?

File a complaint and get it resolved by Domino's Pizza customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Food
Domino's Pizza

Domino's Pizza reviews & complaints page 150

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
D
diwakarkulthia
from Kolkata, West Bengal
Aug 3, 2017
Report
Copy

Address: Kolkata, West Bengal, 700007

On 3/8/2017 i recieved a coupon stating 'buy 1 medium pizza get a choco lava free". However when i ordered a medium size pizza first of all the were charging rs 100 (Approx) extra. Secondly there were charging double gst. Secondly on contacting the nearest branch it did not respond to the complain and disconnected the call. Kindly look into the matter as it is a violation of law and cheating on the part of consumer. All records shall be provided at the time of solving the case which includes audio record of dominos official as well as proof of double gst
Domino's Pizza customer support has been notified about the posted complaint.
View replies
Hello i have ordered pizza of 1293 rs from mobile domino site but while i payment done online but i have not received any mail or order id but from my bank money cut.
Reply
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Sahil1860
    from Dalhousie, Himachal Pradesh
    Aug 3, 2017
    Report
    Copy

    Address: 175101
    Website: www.dominos.co.in

    I placed an order and amount got deducted but dominos kullu is saying no order reflecting t their end.
    Amount is 577 and my phone no is [protected] and email is sahilsharma.[protected]@gmail.com.
    Please help as the money is deducted and i am not getting any order delivered.
    Moreover​dominos has no complaint cell which is a huge issue to address our concerns and grievances.
    Domino's Pizza customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      P
      Pylsharma
      from Delhi, Delhi
      Aug 2, 2017
      Report
      Copy

      I ordered medium pan pizza on 25 march 2017. Worth rs 350.
      They send me small one.
      I called up about this they said mam. Its too late. Our delivery staff gone. We will give discount on your next order.
      I orederd my pizzza today they said our system is upgraded and your complaint is not registered.
      But they remembered my address and all details (But about discount they forget all)
      I want my money back
      Please do the needfull
      Domino's Pizza customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        Saby Narula
        from Mumbai, Maharashtra
        Aug 2, 2017
        Report
        Copy

        Hi team,

        I have made order from dominos app. Order was of 1010, amount got deducted from my account. But was order was not placed successfully.
        Kindly let me know when will i get my refund. I have ordered 4 items and opted for everyday value offers. This is the second time the same issue has happened though i m a frequent customer of the dominos and always prefer app orders
        Domino's Pizza customer support has been notified about the posted complaint.
        View replies
        Dear sir,
        My online order no 36 & trace no. cd[protected].
        I received pizza but pizza in paneer Quality so bed .
        So smell in paneer, we wast this pizza.
        Pls take action in this matter as soon .
        My number
        [protected]
        Reply
        I ordered my order, 4 items. Money got deducted from my account and there was no order placed then I ordered again and my order came... Actually it git me deducted double. Please help me before 10 aug
        Reply
        Helpful
        Found this helpful?
        2 Comments
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          J
          Jatinder Kumar New Diamond fabrics
          from Srinagar, Jammu and Kashmir
          Aug 1, 2017
          Report
          Copy

          Address: 141008

          I placed an ordering pick at about 9:30 p. M. They said that our order will be ready in 15 to 20 mins. By the time i reached there my order was not ready. I waited for about 1 hour there and finally got my order after about 1 hour. The pizza given to me were cold. Even the staff that took my order seemed to be very unprofessional.
          Completely unsatisfied today and disappointed.
          Domino's Pizza customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            J
            Jeet upadhyay
            from Delhi, Delhi
            Jul 31, 2017
            Report
            Copy

            Address: New Delhi, Delhi, 110001
            Website: www.dominos.co.in/store-location/new-delhi/connaught-placeGo

            Domino's pizza — double deduction
            In cp on saturday jul 29, 2017, 3:pm
            Dominos,

            I have ordered amount of 671 /- one time. The money got deducted double from my account by mr. Sandeep.
            I have a bill and account statment

            I haven't got refund 671
            I haven't received any refund
            Please return my money back.

            Customer name - jeet upadhyay
            Locality - canaught palace delhi
            Dominos executive - mr. Sandeep
            Contact - [protected]
            Refund amount - 672

            M-42, connaught circus, hanuman road area, connaught place, new delhi, delhi 110001, india
            Domino's Pizza customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              O
              osheen1008
              from Bhubaneshwar, Odisha
              Jul 31, 2017
              Report
              Copy

              Address: Chennai, Tamil Nadu, 600119
              Website: www.dominos.co.in

              Hi, i have ordered pizza on july 21 by the name "kaustav pal" but got response
              "sorry, your order could not be processed to our restaurant due to a technical reason. Money will be auto refunded in 7 working days for paid orders."

              So my friend ordered again by the name "osheen" but he also got same response as message.

              After few minutes we recieved call from them confirming order for both, so we asked to cancel one by the name "kaustav pal" but for this we didn't recieved any refund yet. Its been more than 7 days.

              Name: kaustav pal
              Mob. No. : [protected]
              Amount: 442
              Menu: pizza mania 4 veg (3 golden corn and 1 onion) + 1 non veg loaded
              Domino's Pizza customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Swaati srivastava
                from Kanpur, Uttar Pradesh
                Jul 30, 2017
                Report
                Copy

                Address: Kanpur, Uttar Pradesh, 208027

                Sir,
                We dint recive order
                We called south x kidwai nagar kanpur mall
                The member pic the call telling his name jitendra and misbehave with me talking rubbish and drop the call
                I want to raise complain againt him i am not sure about name that man can lie.
                Look in to the matter this is not first time we receive pizza after 1.45 hrs with in distance of 4.5 km quality i cant define its so rough andnot fresh
                This time i want take harsh reacion to whomever that guy.. Delivery boy name is shubham misra and the call attendent is part of this issue
                Domino's Pizza customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  C
                  CA. Gaurav Jain
                  from Delhi, Delhi
                  Jul 30, 2017
                  Report
                  Copy

                  Address: 110032

                  Dear sir,

                  I would like to inform you that, i visited domino's outlet on 15th of july'17 krishna nagar branch. I ordered a pizza mania with paneer toping and veg zingy parcel. For pizza there is 4 big sliceon pizza and very low cheeze content in it. When i asked to the representative he said sop has been changed and its like that only. For zingy parcel, it was too too oily which was earlier too good. We left that parcel as it was and probably went to dustbin only. Attaching pic of that parcel as well.

                  I request you to please make required action against this as i felt robbed at that time in case of pizza and parcel.

                  Thanks,
                  Ca. Gaurav jain
                  +91 [protected]
                  Domino's Pizza customer support has been notified about the posted complaint.
                  Aug 12, 2017
                  Updated by CA. Gaurav Jain                   Dominos called me for the refund, I don't know how but till now there is no action. Really not acceptable.
                  Oct 17, 2017
                  Updated by CA. Gaurav Jain                   no response for the above compliant
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    P
                    Pereira Nigel
                    from Chennai, Tamil Nadu
                    Jul 30, 2017
                    Report
                    Copy

                    Address: Mumbai City, Maharashtra, 400061
                    Website: www.dominos.co.in

                    I ordered pizza online and also the money got deducted from my bank account but it did not give me any order id and did not get the delivery... Kindly get issue resolved as soon as possible if it is happening with me that means there are others also who have faced the same issue. If this is happening then they should have a cash on delivery as well.
                    Domino's Pizza customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      Sanjiv Upadhyay
                      from Visakhapatnam, Andhra Pradesh
                      Jul 29, 2017
                      Report
                      Copy

                      Address: 500015
                      Website: goo.gl/CQThqp

                      Used discount coupon code crmb287c3b5d9 and paid rs. 363 through credit card. Money was deducted from card but transaction error occurred while redirecting from payment site to domino's site. So order could not be placed. Upon second attempt the discount code was declared invalid however it was not used as the order was not completed.
                      The coupon code should be made automatically activated upon failure in placement of any order or a new code must be sent to registered mobile number in such special cases.
                      Domino's Pizza customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        R
                        Revanth Ganesh
                        from Nattam, Tamil Nadu
                        Jul 27, 2017
                        Report
                        Copy

                        Address: Madurai, Tamil Nadu, 625020

                        I am revanth.. I went to dominos in kknagar, madurai, tamil nadu with my friends.. We wanted to see the live match that was being telecasted at that time.. But when i asked to change the channel they said they can't.. And there was no customers in that branch at that time to.. Please look in to this.. I have been a regular customer in your company for a long time..
                        Domino's Pizza customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          C
                          Christopher Prem
                          from Chennai, Tamil Nadu
                          Jul 26, 2017
                          Report
                          Copy

                          Address: Chennai, Tamil Nadu, 600042

                          Hello sir,

                          This is christopher i placed an order id online at 114. At velachery, chennai. I have placed at 8:46 pm. And at 10 pm they are calling and informing that pizza ll be delivered late due to rain. Why can't they inform before if it's a delay. I asked for refund they says i ll get only 300 ruppees out of 465 for my order. U guys ll delay it. And ask for the refund u ll says u will get less only. I want to sacrifice money for the delay nd late inform by you guys.
                          Domino's Pizza customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            T
                            Tapan Darji
                            from Ahmedabad, Gujarat
                            Jul 26, 2017
                            Report
                            Copy

                            Address: 380063

                            When i visited dominos branch in himalaya mall, ahmedabad i placed order of margarita plain base to which i was told it is not available and forced me to buy margarita pan pizza which cost 20rs more than my order. The lady who was taking my order was clearly forcing me to buy pizza which costed more. Her name written on her badge was minal. I want dominos to take strict action on this lady. This behaviour was not expected from a brand like dominos. Look in to this matter soon.
                            Thanks.
                            Domino's Pizza customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              Arunaday
                              from Mumbai, Maharashtra
                              Jul 26, 2017
                              Report
                              Copy

                              bill not received

                              Address: Thane, Maharashtra, 400601

                              Date of incident - 15th july 2017
                              Client number - [protected]
                              I have ordered pizza at dominos store at r mall, thane at 10pm and the delivery was done at 11pm. Surprisingly the delivery person was not carrying the bill of rs 1000+ value. The bill no. Is 415. I have called the store and spoke to the evening shift manager. He stated that he cannot send the bill, he will whatsapp me the invoice or send me and excel which i haven't...
                              Helpful
                              4 other people found this review helpful
                              4 found this helpful
                              1 Comment
                              Report
                              Copy
                              D
                              Darrel Serrao
                              Jul 26, 2017
                              Report
                              Copy

                              Address: Mumbai City, Maharashtra, 400055
                              Website: Xrbia

                              I had ordered for a pizza on 6th from bandra east government colony, it was 1.5 hours late and they didn't inform me about the delay
                              I called the customer care and told them about the refund policy and they said 300rs would be transferred back to my account and they took the bill with them
                              Its been almost 20 days i haven't got my refund
                              My concern #3071255
                              Domino's Pizza customer support has been notified about the posted complaint.
                              View replies
                              I oredered two veg singles in a dominos outlet which is in kalyan west maharastra near birla college .. their is difference in price in menu and the bill which they gave me they charged rs 20 on each pizza when asked they said that this is pan pizza and tax was charged in separate
                              Reply
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                R
                                rahulrungta
                                from Bengaluru, Karnataka
                                Jul 25, 2017
                                Report
                                Copy

                                Address: Mumbai City, Maharashtra, 400097

                                Purchased 2 gift vouchers of rs 500 each for dominos from the little app in the month of june 2017.

                                However, when i tried to redeem them it was not getting through. After multiple calls and email over a month they replied that the same has been redeemed by some person in kolkata and surat.

                                I have contact details of the person who have used the same gift vouchers that was issued to me and also paid to the vendor for buying the vouchers.

                                I want new vouchers of the same denomination
                                Domino's Pizza customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  O
                                  Omkar Tonape
                                  from Pune, Maharashtra
                                  Jul 24, 2017
                                  Report
                                  Copy

                                  Address: 411051

                                  I had ordered from sinhgad road, pune dominos outlet vide order no. 380 on 23/07/2017 at around 09:16 pm., bill total was rs.575/-.

                                  I received the order at 10.16 pm. Which was half an hour late than the committed delivery timing of 09.46 pm. During this period, there were no rains in the said area.

                                  The content i received was absolutely cold and inappropriate for consume.

                                  I immediately brought this fact to the notice of delivery boy and same was conveyed to the sinhgad road dominos outlet over phone. However very rude and arrogant replies were received from both the end. I told the person over phone about the late delivery and let him know about the complaint to be put. And told him to process for entire amount refund.

                                  I sincerely request you to take immediate action in this regard and process for the refund. And i may not order again from dominos hereinafter.

                                  Thanks in advance.
                                  Domino's Pizza customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    D
                                    Dharmendra Sanchlecha
                                    from Kanpur, Uttar Pradesh
                                    Jul 23, 2017
                                    Report
                                    Copy

                                    Address: 208011
                                    Website: Www.dominozpizza.com

                                    There food was very very bad. Instead of cheese burst pizza they delivered plane pizza... Then toppings of them pizza was also not good it seemed as if the food was rotten...in fact the coke which they delivered was also expired...
                                    The quality of food was very bad and i just want that my complaint should be taken seriously!!!
                                    Such thing was not expected at all this should be taken care of in future
                                    Domino's Pizza customer support has been notified about the posted complaint.
                                    View replies
                                    It was on 14th of july i ordered 2pizza and pastaa at vasant kunj.. pasta was watery and smelt like hell.. i threw both d pizzas bcoz bread was rotten ..i have that bill with me ..i want u people to refund my amt ..i also have a picture of that pasta.. it was the worst pasta and pizza i ever had from dominoz ..bread must be very old
                                    Reply
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      P
                                      Punit Kukreja
                                      from Ahmedabad, Gujarat
                                      Jul 23, 2017
                                      Report
                                      Copy

                                      Address: Surat, Gujarat, 395007

                                      I am in the Domino's VIP Road, Surat branch right now and the air conditioning is not working at all. I do not expect such service when I am paying a premium price for your product.

                                      Date 23/07/2017
                                      Time 21:29

                                      Order details:
                                      Thx for choosing Domino's. Your order no is 243. Click http://piza.store/di/[protected].Png to check if we got your order right.
                                      Domino's Pizza customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit

                                        Related businesses

                                        Lion Dates
                                        1.3
                                        (134)
                                        Biteclub
                                        1
                                        (32)
                                        Ganguram Sweets
                                        1.3
                                        (4)