Domino's Pizza Complaints & Reviews

Yesterday i called up dominos for ordering pizza 4-5 times but no one picked up the phone, this was the first time was facing this, angrily when i went up the store and asked the reason for it (mr vinod ) who was incharche answered in a very mannerless way " phone nahi uth rahe h, time nahi hai"
He even repeated the same twice and thrice and was not guilty at all

Store address: punjabi bagh west
Phn no :[protected]

Hi, last sunday on july 2nd 2017, I ordered pizza using my Card and the amount was deducted twice for my order and they said there is a network problem so that amount is not paid so they asked me to pay again and they also said the unpaid amount will be refunded in 24 hours, but it is almost 3 days, my amount of Rs.524.00 is not yet refunded. So can you please take necessary actions as soon as possible.

Thanks.

Last night at 11, I went to Domino's place in Vasant Vihar and ordered 4 pizzas, I received those pizzas on time but when I took them home they were tasteless and except for one pizza none was found to have any cheese and that one wasn't even cheese bust, cheese bust also doesn't had enough cheese, peepy paneer had very rubber type paneer, Even topping was very less, I want all my pizzas again as I spent Rs. 1557 worth of money on them and I wasn't even satisfied and also was humiliated by my family.

Today 3rd july, i (Mobile - [protected]) ordered food (Order no - 149) from dominos indiranagar. Received the pizzas, but didn't received the chocolava cake. Everytime i called the store, they said the food is on its way. But it has been 2 hours now i still haven't received the food. My cousin was only waiting for this particular item, but he couldn't have it.
I was harassed with all wrong information. Worst management and its crap service. Completely a disaster.

Ultimately i didn't received the order.

I know its a waste to give you feedback, as its unheard and ignored everytime.

You charged me for something, which i didn't received. Well done... Very well done.

Hi
i ordered stuff from the dominos online website on 3rd july, at the payment counter i selected debit card to pay for it. the money was deducted from my account but the order was not received to dominos as i called them for it.

this has happened before when i used mobile wallets to pay

kindly look into this matter as Rs.264 was deducted from my bank account.

I am divanshu arora a regular customer i am really very much loving to dominos ur franchise a has done three days regulary a problem finally on fourth day i am complaining u r dilery boy was drunk and he didnt even return the change and the order was also not the same i ordered
This mistake is rapidly happened fourth time
But as we all know india cannot give the service as the service is recieved in abroad that is why india cannot compete other countries
Now the main thing is i am telling my problem to store manager he is not giving a soluttion instead he is begging me to let it go but i am not doing so i have talked to your store manager that was my first step i have mailed u my second step and now i am gona file a consumer complaint and give it in newsapaper my third step
U r a reputed company but according to your behaviour u r not even invited to homes for delivery u and ur brand is not safe for us
My contact and registere no is [protected]
And store is in model town jalandhar todays order

On 2nd July 2017, around 9:16 pm we ordered a pizza and a garlic bread. It got delivered around 10:50pm..we called them thrice and every time they said it will reach us in 5 minutes..it reached us very late and pizza was not hot.we all love dominoes at home n the services provided by your team yesterday has disappointed us. I will never order dominos pizza.

Hi,

I was a big fan of dominos until they have got their new setup in Raju Park, Devli Khanpur. Whenever we place the order from dominios it comes from either Saket or Maliviya Nagar and we love to enjoy the services. But our experience went worse as soon we start receiving order from our nearest setup which is hardly 200 metres from our home.

We find the taste difference, it was not cooked properly, cheese was even not melted, we had stopped ordering. Else we could have order dominios twice or thrice a month and now we hardly order once in 3 months just because of this setup,

Today (01-July2017), I got a deal of 25% discount, so I thought may be they people have learnt but I was wrong, I placed the order at 6.56pm in advance and set the time of 8.15PM to avoid any hassles as everytime they reach late.. AGain same thing happened, I have not got even a single call (No confirmation call about the order) even at 8.10PM. So I just call them up and asked about the status, the lady said your order is on the way and will reach in 2 mins, as its very near to our house.

No order received even around 8.30PM, I just call them again and this time a Man responded you'll get your order in next 2-5 Minutes, I was so angry but I hold my angerness and waited. I have got a call at 8.45PM and the delevery man rushed my order. As I recieved the Pizza and other stuff it was badly pressed. I asked what is this, He replied sir due to heavy orders it may be pressed, I was really feeling unhappy as I know debating with this guy won't help, I just checked my order which includes Peppy Paneer Medium, 3 veg parcels, 1 Garlic Breadsticks and 1 Cheesy Dip.

As checked Cheesy Dip wasn't available, I asked him where is it, the guy said no problem, I'll get it for you in 2 mins, I said okay.

Once I opened my Pizza Panner it was shattered and almost topells were stuck with the cover.It was feeling like I shouldn't eat but we don't disrespect food. So keeping our bad faces aside we start eating this one, our child who loves Cheesy dip with Garlic start crying how long does it take.

The guy left at 8.48PM and asked for 2 mintes, I called him around 9PM and he said, I am on another order and will come once delivery done. I was feeling like what the hell I placed the order with Dominios today. Here, my child was behind me give me Cheesy dip else I'll not eat. I then contact 9.05PM Dominios Raju park and the gentelman said. It'll reach in 2 mins. 2 Mins never came and I asked my son to eat with tomoto ketchup, we're done around 9.15 and the guy comes at 9.17PM with Cheesy Dip.

I Thanks to Him for bringing Cheesy dip and ignored to accept it coz there was no reason to take this.

Details about my order :-
Order Number : 172
Time of Order : 07/01/2017 06:56:53 PM
Trace Number : nb[protected]
Advance Order Date/Time : 07/01/2017 08:15:00 PM

Net Price : Rs. 474.75 GST : Rs. 80.95 Total Price : Rs. 556

Even paying my First GST, I have been cheated by Dominos, I request please take necessary action against Dominios, Raju Park setup. Just because of this experience, I'll never order any pizza with domiois.

Thanks

Yesterday (30.6.17) night around 9:30 pm we ordered a pizza and a garlic bread. It got delivered around 11:15 pm.. We called them thrice and every time they said it will reach us in 5 minutes.. It reached us veey late and no one was even sorry for the delay.. We all love dominoes at home n the services provided by your team yesterday has disappointed us.. Kindly look into the matter..

When i call customer care his told me 30 minute delivery but after shop person call me and denied for service and i m also send confirmation from Your Domino's password is 6813 We have received your order no.63 amounting to Rs.889 and its being prepared.You can track your order at http://bit.ly/1PfGWYl Thank You! now they denied to deliverd my order

It is to keep in your notice that I tried placing an order at Dominos Gillco, Mohali at [protected] and I had a conversation with Ms. Sukhbir . The way she addressed me was so rude, I cant even explain. I just asked for help while placing order and total amount query and her pitch got up in a very wrong way. During our conversation I even asked her to be polite . As per our conversation, she let me know her name is Sukhbir . Please check into this and take necessary action.

Placed a online order using payzapp. Amount was debited but order was not placed.but when conatacted the store they confirmed that the order is placed. We waitied for more than 2 hours but didn't receive pizza.we called back the store again and they apologised that the order was not placed and it was miscommunicated. We Have made a complaint and the Helpdesk person confirmed that the amount will be credited back in 3 days. Amount was not credited even after 10 days
We contacted the second time and the helpdesk person ensured that amount will be credited back for sure this time.
Still we are yet to receive the Amount .no response for our email.

Your guest feedback reference id is: 2858929

Ordered pizza came very late like 40min

Asked refund but no response

In email they say
It is our endeavor to provide our guests with a great pizza experience. You are a valued guest and we appreciate the fact that you have taken out time to let us know that we can do things better.
We have taken a note of your concern and you will hear from us in the next 2 working days on your mentioned contact number.

Hi,

I visited on dominos shimla the mall 27 may with my family & i ordered some,
First i tried to pay with my debit card & girl said the payment with not process so pls u pay by cash. Than i paid in cash,
She told me if payment is debit from your account you may cal us & we will refund you back.
As after fews day i checked my account statement the payment was debited from my account. Which was rs 1352.,
As i called on land line [protected] she told me to whatsapp the statement on [protected]. So did same.
I have also called many time but no response from there side.

Pls suggest as earlier or i have to write to costumer court.
Order no-159
Time-16:40
Pls find the attachment..
Waiting from quick reply.

Thanks
Kushal raina
[protected]

I ordered online one farmhouse cheese bust + stuffed garlic bread + cheesey dip on 10.6.2017 evening. Transaction of rs. 567 was made from my sbi credit card and the same amount was deducted but order failed to be placed in dominos bhikhaji kitchen, new delhi. When i call dominos bhikhaji to enquire about he same, manager told me to place the order again by choosing cash on delivery option and told me that amount will be refunded with in 7 working days. But even after 17 days amount was not credited back in my credit card.
Kindly look into the matter asap.

Regards,
Meenakshi tomar
Date of incident - 10.6.2017
[protected]
Email - [protected]@yahoo.co.in

Hey,
I have ordered pizzas on 10 june but after placing the order at the stage it poped up that order is unsuccessful but amount from my debit card deducted. That day i have mailed dominos regarding my refund then after a week manager called and said that amount will b refunded in 6-7 days and till now i haven't got any refund. Amount was 452rs. Please kindly look into my matter and expecting a revert soon.

I ordered two pizzas one pasta and a desert (ORDER NO.-206)for my guests in fab hotel majestica inn kondapur hyderabad around 9:55 pm on 24/06/2017, the order got delievered LATE AFTER TWO HOURS, after one hour when i called your customer care manager whose name was srikant regarding the delay of the delievery his way of talking was not good, he said as its a bulk order your scheme of half an hour delievery or free wont be applicable(bulk order means more then 5 items ) and when i said atleast their should be some time limit as its already one hour then his reply was it can take hours to get delivered there is no time limit, after making the online payment i expect some type of service after two hours when the pizza got delivered it was all cold and it was such a moment of social embarrasement for me in front of my guests and the way you behaved it was more of a MENTAL HARRASEMENT for me please initiate a full amount refund for me otherwise i have no other option left except for moving to consumer forum

We had placed an pizzas order at your outlet at surme plaza, mumbra - thane on 25th june 2017 @ 21:08 hours.

The order was prepaid.

Even after a wait of 2 hours we couldn't reach the outlet nor any of your contact numbers. Neither the outlet called us for any update.

The entire party at home was a mess and we had to suffer lot of discomfort due to this mishandling from dominos. Even after paying for the order upfront.

None of the call centre numbers are working and after a long wait we could not connect to a single agent.

The support experienced by us was really pathetic and never expected from an internation chain like jubilant.

Order no. 55
Phone number : [protected]

We expect to get a reply from proper authorities at jubilant and an refund and apology issued in writing.

Faliure in getting an respond will force us to take legal action in consumer court.

Regards.
Mustafa rampurawala.

Details of my order are -
Margherita medium size. Worth ₹216 (With tax).
Today at 4:58 pm, i had called for placing my order at dominoes pizza nehru nagar branch, bhilai.
After telling my details for order. The person at reception confirmed my order.
After 40 mins, i called back for asking about my order as it wasn't delivered.
They told that order wasn't placed. But the person in previous shift had confirmed my order. Due to miscommunication between people of different shift my order wasn't place. Hoping for some kind of action from your side.
Call history of my conversation with them is attached below.

I odered 1 mexico veg wave, 1 veg parcel and 1 coke which cost me 645 rs. I had place my order online. After payment, the payment was deducted from my account (Uco bank debit card) but order is not placed. I again placed order now.
Please refund my payment for the order which was not placed.
Place : boisar
Name. Rajat oksiya, taps 3&4