Claimed

Domino's Pizza Complaints & Reviews

1
Updated: Oct 27, 2025
Complaints 6574
Resolved
725
Unresolved
5849
Contacts

File a complaint to Domino's Pizza

Having problems with Domino's Pizza?

File a complaint and get it resolved by Domino's Pizza customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Domino's Pizza reviews & complaints page 149

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
J
Jatinder Kumar New Diamond fabrics
from Srinagar, Jammu and Kashmir
Aug 1, 2017
Report
Copy

Address: 141008

I placed an ordering pick at about 9:30 p. M. They said that our order will be ready in 15 to 20 mins. By the time i reached there my order was not ready. I waited for about 1 hour there and finally got my order after about 1 hour. The pizza given to me were cold. Even the staff that took my order seemed to be very unprofessional.
Completely unsatisfied today and disappointed.
+2 photos
Domino's Pizza customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    J
    Jeet upadhyay
    from Delhi, Delhi
    Jul 31, 2017
    Report
    Copy

    Address: New Delhi, Delhi, 110001
    Website: www.dominos.co.in/store-location/new-delhi/connaught-placeGo

    Domino's pizza — double deduction
    In cp on saturday jul 29, 2017, 3:pm
    Dominos,

    I have ordered amount of 671 /- one time. The money got deducted double from my account by mr. Sandeep.
    I have a bill and account statment

    I haven't got refund 671
    I haven't received any refund
    Please return my money back.

    Customer name - jeet upadhyay
    Locality - canaught palace delhi
    Dominos executive - mr. Sandeep
    Contact - [protected]
    Refund amount - 672

    M-42, connaught circus, hanuman road area, connaught place, new delhi, delhi 110001, india
    Domino's Pizza customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      O
      osheen1008
      from Bhubaneshwar, Odisha
      Jul 31, 2017
      Report
      Copy

      Address: Chennai, Tamil Nadu, 600119
      Website: www.dominos.co.in

      Hi, i have ordered pizza on july 21 by the name "kaustav pal" but got response
      "sorry, your order could not be processed to our restaurant due to a technical reason. Money will be auto refunded in 7 working days for paid orders."

      So my friend ordered again by the name "osheen" but he also got same response as message.

      After few minutes we recieved call from them confirming order for both, so we asked to cancel one by the name "kaustav pal" but for this we didn't recieved any refund yet. Its been more than 7 days.

      Name: kaustav pal
      Mob. No. : [protected]
      Amount: 442
      Menu: pizza mania 4 veg (3 golden corn and 1 onion) + 1 non veg loaded
      Domino's Pizza customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        Swaati srivastava
        from Kanpur, Uttar Pradesh
        Jul 30, 2017
        Report
        Copy

        Address: Kanpur, Uttar Pradesh, 208027

        Sir,
        We dint recive order
        We called south x kidwai nagar kanpur mall
        The member pic the call telling his name jitendra and misbehave with me talking rubbish and drop the call
        I want to raise complain againt him i am not sure about name that man can lie.
        Look in to the matter this is not first time we receive pizza after 1.45 hrs with in distance of 4.5 km quality i cant define its so rough andnot fresh
        This time i want take harsh reacion to whomever that guy.. Delivery boy name is shubham misra and the call attendent is part of this issue
        Domino's Pizza customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          C
          CA. Gaurav Jain
          from Delhi, Delhi
          Jul 30, 2017
          Report
          Copy

          Address: 110032

          Dear sir,

          I would like to inform you that, i visited domino's outlet on 15th of july'17 krishna nagar branch. I ordered a pizza mania with paneer toping and veg zingy parcel. For pizza there is 4 big sliceon pizza and very low cheeze content in it. When i asked to the representative he said sop has been changed and its like that only. For zingy parcel, it was too too oily which was earlier too good. We left that parcel as it was and probably went to dustbin only. Attaching pic of that parcel as well.

          I request you to please make required action against this as i felt robbed at that time in case of pizza and parcel.

          Thanks,
          Ca. Gaurav jain
          +91 [protected]
          Domino's Pizza customer support has been notified about the posted complaint.
          Aug 12, 2017
          Updated by CA. Gaurav Jain
          Dominos called me for the refund, I don't know how but till now there is no action. Really not acceptable.
          Oct 17, 2017
          Updated by CA. Gaurav Jain
          no response for the above compliant
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            P
            Pereira Nigel
            from Chennai, Tamil Nadu
            Jul 30, 2017
            Report
            Copy

            Address: Mumbai City, Maharashtra, 400061
            Website: www.dominos.co.in

            I ordered pizza online and also the money got deducted from my bank account but it did not give me any order id and did not get the delivery... Kindly get issue resolved as soon as possible if it is happening with me that means there are others also who have faced the same issue. If this is happening then they should have a cash on delivery as well.
            Domino's Pizza customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Sanjiv Upadhyay
              from Visakhapatnam, Andhra Pradesh
              Jul 29, 2017
              Report
              Copy

              Address: 500015
              Website: goo.gl/CQThqp

              Used discount coupon code crmb287c3b5d9 and paid rs. 363 through credit card. Money was deducted from card but transaction error occurred while redirecting from payment site to domino's site. So order could not be placed. Upon second attempt the discount code was declared invalid however it was not used as the order was not completed.
              The coupon code should be made automatically activated upon failure in placement of any order or a new code must be sent to registered mobile number in such special cases.
              Domino's Pizza customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                R
                Revanth Ganesh
                from Nattam, Tamil Nadu
                Jul 27, 2017
                Report
                Copy

                Address: Madurai, Tamil Nadu, 625020

                I am revanth.. I went to dominos in kknagar, madurai, tamil nadu with my friends.. We wanted to see the live match that was being telecasted at that time.. But when i asked to change the channel they said they can't.. And there was no customers in that branch at that time to.. Please look in to this.. I have been a regular customer in your company for a long time..
                Domino's Pizza customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  C
                  Christopher Prem
                  from Chennai, Tamil Nadu
                  Jul 26, 2017
                  Report
                  Copy

                  Address: Chennai, Tamil Nadu, 600042

                  Hello sir,

                  This is christopher i placed an order id online at 114. At velachery, chennai. I have placed at 8:46 pm. And at 10 pm they are calling and informing that pizza ll be delivered late due to rain. Why can't they inform before if it's a delay. I asked for refund they says i ll get only 300 ruppees out of 465 for my order. U guys ll delay it. And ask for the refund u ll says u will get less only. I want to sacrifice money for the delay nd late inform by you guys.
                  Domino's Pizza customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    T
                    Tapan Darji
                    from Ahmedabad, Gujarat
                    Jul 26, 2017
                    Report
                    Copy

                    Address: 380063

                    When i visited dominos branch in himalaya mall, ahmedabad i placed order of margarita plain base to which i was told it is not available and forced me to buy margarita pan pizza which cost 20rs more than my order. The lady who was taking my order was clearly forcing me to buy pizza which costed more. Her name written on her badge was minal. I want dominos to take strict action on this lady. This behaviour was not expected from a brand like dominos. Look in to this matter soon.
                    Thanks.
                    Domino's Pizza customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      Arunaday
                      from Mumbai, Maharashtra
                      Jul 26, 2017
                      Report
                      Copy

                      bill not received

                      Address: Thane, Maharashtra, 400601

                      Date of incident - 15th july 2017
                      Client number - [protected]
                      I have ordered pizza at dominos store at r mall, thane at 10pm and the delivery was done at 11pm. Surprisingly the delivery person was not carrying the bill of rs 1000+ value. The bill no. Is 415. I have called the store and spoke to the evening shift manager. He stated that he cannot send the bill, he will whatsapp me the invoice or send me and excel which i haven't...
                      Helpful
                      4 other people found this review helpful
                      4 found this helpful
                      1 Comment
                      Report
                      Copy
                      D
                      Darrel Serrao
                      Jul 26, 2017
                      Report
                      Copy

                      Address: Mumbai City, Maharashtra, 400055
                      Website: Xrbia

                      I had ordered for a pizza on 6th from bandra east government colony, it was 1.5 hours late and they didn't inform me about the delay
                      I called the customer care and told them about the refund policy and they said 300rs would be transferred back to my account and they took the bill with them
                      Its been almost 20 days i haven't got my refund
                      My concern #3071255
                      Domino's Pizza customer support has been notified about the posted complaint.
                      I oredered two veg singles in a dominos outlet which is in kalyan west maharastra near birla college .. their is difference in price in menu and the bill which they gave me they charged rs 20 on each pizza when asked they said that this is pan pizza and tax was charged in separate
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        R
                        rahulrungta
                        from Bengaluru, Karnataka
                        Jul 25, 2017
                        Report
                        Copy

                        Address: Mumbai City, Maharashtra, 400097

                        Purchased 2 gift vouchers of rs 500 each for dominos from the little app in the month of june 2017.

                        However, when i tried to redeem them it was not getting through. After multiple calls and email over a month they replied that the same has been redeemed by some person in kolkata and surat.

                        I have contact details of the person who have used the same gift vouchers that was issued to me and also paid to the vendor for buying the vouchers.

                        I want new vouchers of the same denomination
                        Domino's Pizza customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          O
                          Omkar Tonape
                          from Pune, Maharashtra
                          Jul 24, 2017
                          Report
                          Copy

                          Address: 411051

                          I had ordered from sinhgad road, pune dominos outlet vide order no. 380 on 23/07/2017 at around 09:16 pm., bill total was rs.575/-.

                          I received the order at 10.16 pm. Which was half an hour late than the committed delivery timing of 09.46 pm. During this period, there were no rains in the said area.

                          The content i received was absolutely cold and inappropriate for consume.

                          I immediately brought this fact to the notice of delivery boy and same was conveyed to the sinhgad road dominos outlet over phone. However very rude and arrogant replies were received from both the end. I told the person over phone about the late delivery and let him know about the complaint to be put. And told him to process for entire amount refund.

                          I sincerely request you to take immediate action in this regard and process for the refund. And i may not order again from dominos hereinafter.

                          Thanks in advance.
                          Domino's Pizza customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            D
                            Dharmendra Sanchlecha
                            from Kanpur, Uttar Pradesh
                            Jul 23, 2017
                            Report
                            Copy

                            Address: 208011
                            Website: Www.dominozpizza.com

                            There food was very very bad. Instead of cheese burst pizza they delivered plane pizza... Then toppings of them pizza was also not good it seemed as if the food was rotten...in fact the coke which they delivered was also expired...
                            The quality of food was very bad and i just want that my complaint should be taken seriously!!!
                            Such thing was not expected at all this should be taken care of in future
                            Domino's Pizza customer support has been notified about the posted complaint.
                            It was on 14th of july i ordered 2pizza and pastaa at vasant kunj.. pasta was watery and smelt like hell.. i threw both d pizzas bcoz bread was rotten ..i have that bill with me ..i want u people to refund my amt ..i also have a picture of that pasta.. it was the worst pasta and pizza i ever had from dominoz ..bread must be very old

                            quality of food - Comment #2796154 - Image #0
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              P
                              Punit Kukreja
                              from Ahmedabad, Gujarat
                              Jul 23, 2017
                              Report
                              Copy

                              Address: Surat, Gujarat, 395007

                              I am in the Domino's VIP Road, Surat branch right now and the air conditioning is not working at all. I do not expect such service when I am paying a premium price for your product.

                              Date 23/07/2017
                              Time 21:29

                              Order details:
                              Thx for choosing Domino's. Your order no is 243. Click http://piza.store/di/[protected].Png to check if we got your order right.
                              Domino's Pizza customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                sunilashwini
                                from Amla, Madhya Pradesh
                                Jul 23, 2017
                                Report
                                Copy

                                Address: Bhopal, Madhya Pradesh, 462032
                                Website: www.dominos.co.in

                                Today evening at 07.15 pm stepped in to lal ghati, bhopal domino's pizza store.
                                Receptionist asked order and contact nos. I have given the same and again he asked my name which i refused to give as i am an old customer of store. He refused to take order and said the name is compulsory.
                                My simple query is if this is must and store have mentioned this anywhere that it is necessary.
                                The way store person treated me is hurting as well as insulting.
                                I refused to have pizza from domino and purchased from nearby pizza hut.

                                I just wanted to know if domino's have the policy to treat customer in this way.
                                With this you have lost your an old customer.
                                Thanks.
                                Sunil kumar mittal
                                [protected]
                                [protected]
                                Domino's Pizza customer support has been notified about the posted complaint.
                                Jul 23, 2017
                                Updated by sunilashwini
                                Today evening at 07.15 pm stepped in to Lal Ghati, Bhopal Domino's Pizza Store.
                                Receptionist asked order and contact nos. I have given the same and again he asked my name which I refused to give as I am an old customer of store. he refused to take order and said the name is compulsory.
                                My simple query is if this is must and store have mentioned this anywhere that it is necessary.
                                the way store person treated me is hurting as well as insulting.
                                I refused to have pizza from Domino and purchased from nearby Pizza Hut.

                                I just wanted to know if Domino's have the policy to treat customer in this way.
                                With this you have lost your an old customer.
                                Thanks.
                                Sunil Kumar Mittal
                                [protected]
                                [protected]
                                Jul 23, 2017
                                Updated by sunilashwini
                                Today evening at 07.15 pm stepped in to Lal Ghati, Bhopal Domino's Pizza Store.
                                Receptionist asked order and contact nos. I have given the same and again he asked my name which I refused to give as I am an old customer of store. he refused to take order and said the name is compulsory.
                                My simple query is if this is must and store have mentioned this anywhere that it is necessary.
                                the way store person treated me is hurting as well as insulting.
                                I refused to have pizza from Domino and purchased from nearby Pizza Hut.

                                I just wanted to know if Domino's have the policy to treat customer in this way.
                                With this you have lost your an old customer.
                                Thanks.
                                Sunil Kumar Mittal
                                [protected]
                                [protected]
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  P
                                  Pradnya Kolte
                                  from Mumbai, Maharashtra
                                  Jul 23, 2017
                                  Report
                                  Copy

                                  Address: Mumbai City, Maharashtra, 400701
                                  Website: www.dominos.in

                                  I did register a complaint prior on d same day of incident on 15/07/2017 concern ref 3111173... Didn't get a satisfactory resolution to it...
                                  I have been a regular dominos customer since past 5 years... N this behavior was not expected...
                                  I started placing the order on call and i didnt have cash available so i was willing to pay by card... They didnt have machine infact this outlet doesnt have card machine working in the store aswell most of the times... Then instead of providing a resolution these people chose to speak rudely even the first manager i spoke to was rude... I gave up cuz i wanted to go to work and i was running out of time... I was trying to place order online but the pizza i wanted wasnt available there... So i called complaints... The person was helpful he said we will take payment through paytm... But we got disconnected...
                                  I called back again but another rep said its not possible i will connect you to store... After explaining why i dont want to speak to store he got me really helpful manager name suchit... He guided me to wat can be done and order was placed... After order was placed i had 35 mins left to leave for work... However my pizza came after 40 mins of placing an order... And dat is totally not exceptable...;
                                  Domino's Pizza customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    Satpat27
                                    from Delhi, Delhi
                                    Jul 22, 2017
                                    Report
                                    Copy

                                    Address: New Delhi, Delhi, 110096

                                    I ordered 1 reg bht farmhouse pizza with extra cheeze but while consuming the pizza i can see there is no cheeze at all wheareas i have been charged for that.

                                    Order date-22july 2017 time - 5:56 pm
                                    Order number-187
                                    Invoice number-66535/17/36368

                                    Name - satish pathak
                                    Cont number - [protected]
                                    Location - new ashok nagar new delhi 96

                                    Please resolve this prob asap otherwise i will escalate this issue. You people are cheating the customer. Please look into it immediatelly.
                                    Domino's Pizza customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      P
                                      Poojaks
                                      from Pune, Maharashtra
                                      Jul 21, 2017
                                      Report
                                      Copy

                                      Address: 411057
                                      Website: dominoscustomercare

                                      Dominos,

                                      I have ordered twice for amount of 1928/- each time. The money got deducted but order not placed so we walked into nearest shop.

                                      I haven't got refund initiation message only for one order that is 1928/-
                                      I haven't received the other refund initiation message.

                                      It is supposed to come right after the first refund but haven't.

                                      Please return my money back.

                                      Customer name - pooja
                                      Locality - hinjewadi phase 1, pune
                                      Contact - [protected]
                                      Refund amount[protected] +1928)
                                      Domino's Pizza customer support has been notified about the posted complaint.
                                      Jul 18, 2017
                                      Harsh Bhanushali's response
                                      a I have add a image of my bill
                                      Pizza ordered fresh pan but we got regular and and took the money of fresh pan and give regular so where I'm in inconvenience of this problem so please resolve this problem they have charge extra 20 rupees on per pizza I buyed 5 pizza so there is loss of 100 rupees. my order number is 142 on 18/7/2017 time 9:01 PM
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit