Domino's Pizza Complaints & Reviews

I placed an ordering pick at about 9:30 p. M. They said that our order will be ready in 15 to 20 mins. By the time i reached there my order was not ready. I waited for about 1 hour there and finally got my order after about 1 hour. The pizza given to me were cold. Even the staff that took my order seemed to be very unprofessional.
Completely unsatisfied today and disappointed.

Domino's pizza — double deduction
In cp on saturday jul 29, 2017, 3:pm
Dominos,

I have ordered amount of 671 /- one time. The money got deducted double from my account by mr. Sandeep.
I have a bill and account statment

I haven't got refund 671
I haven't received any refund
Please return my money back.

Customer name - jeet upadhyay
Locality - canaught palace delhi
Dominos executive - mr. Sandeep
Contact - [protected]
Refund amount - 672

M-42, connaught circus, hanuman road area, connaught place, new delhi, delhi 110001, india

Hi, i have ordered pizza on july 21 by the name "kaustav pal" but got response
"sorry, your order could not be processed to our restaurant due to a technical reason. Money will be auto refunded in 7 working days for paid orders."

So my friend ordered again by the name "osheen" but he also got same response as message.

After few minutes we recieved call from them confirming order for both, so we asked to cancel one by the name "kaustav pal" but for this we didn't recieved any refund yet. Its been more than 7 days.

Name: kaustav pal
Mob. No. : [protected]
Amount: 442
Menu: pizza mania 4 veg (3 golden corn and 1 onion) + 1 non veg loaded

Sir,
We dint recive order
We called south x kidwai nagar kanpur mall
The member pic the call telling his name jitendra and misbehave with me talking rubbish and drop the call
I want to raise complain againt him i am not sure about name that man can lie.
Look in to the matter this is not first time we receive pizza after 1.45 hrs with in distance of 4.5 km quality i cant define its so rough andnot fresh
This time i want take harsh reacion to whomever that guy.. Delivery boy name is shubham misra and the call attendent is part of this issue

Dear sir,

I would like to inform you that, i visited domino's outlet on 15th of july'17 krishna nagar branch. I ordered a pizza mania with paneer toping and veg zingy parcel. For pizza there is 4 big sliceon pizza and very low cheeze content in it. When i asked to the representative he said sop has been changed and its like that only. For zingy parcel, it was too too oily which was earlier too good. We left that parcel as it was and probably went to dustbin only. Attaching pic of that parcel as well.

I request you to please make required action against this as i felt robbed at that time in case of pizza and parcel.

Thanks,
Ca. Gaurav jain
+91 [protected]

I ordered pizza online and also the money got deducted from my bank account but it did not give me any order id and did not get the delivery... Kindly get issue resolved as soon as possible if it is happening with me that means there are others also who have faced the same issue. If this is happening then they should have a cash on delivery as well.

Used discount coupon code crmb287c3b5d9 and paid rs. 363 through credit card. Money was deducted from card but transaction error occurred while redirecting from payment site to domino's site. So order could not be placed. Upon second attempt the discount code was declared invalid however it was not used as the order was not completed.
The coupon code should be made automatically activated upon failure in placement of any order or a new code must be sent to registered mobile number in such special cases.

I am revanth.. I went to dominos in kknagar, madurai, tamil nadu with my friends.. We wanted to see the live match that was being telecasted at that time.. But when i asked to change the channel they said they can't.. And there was no customers in that branch at that time to.. Please look in to this.. I have been a regular customer in your company for a long time..

Hello sir,

This is christopher i placed an order id online at 114. At velachery, chennai. I have placed at 8:46 pm. And at 10 pm they are calling and informing that pizza ll be delivered late due to rain. Why can't they inform before if it's a delay. I asked for refund they says i ll get only 300 ruppees out of 465 for my order. U guys ll delay it. And ask for the refund u ll says u will get less only. I want to sacrifice money for the delay nd late inform by you guys.

When i visited dominos branch in himalaya mall, ahmedabad i placed order of margarita plain base to which i was told it is not available and forced me to buy margarita pan pizza which cost 20rs more than my order. The lady who was taking my order was clearly forcing me to buy pizza which costed more. Her name written on her badge was minal. I want dominos to take strict action on this lady. This behaviour was not expected from a brand like dominos. Look in to this matter soon.
Thanks.

Date of incident - 15th july 2017
Client number - [protected]
I have ordered pizza at dominos store at r mall, thane at 10pm and the delivery was done at 11pm. Surprisingly the delivery person was not carrying the bill of rs 1000+ value. The bill no. Is 415. I have called the store and spoke to the evening shift manager. He stated that he cannot send the bill, he will whatsapp me the invoice or send me and excel which i haven't...

I had ordered for a pizza on 6th from bandra east government colony, it was 1.5 hours late and they didn't inform me about the delay
I called the customer care and told them about the refund policy and they said 300rs would be transferred back to my account and they took the bill with them
Its been almost 20 days i haven't got my refund
My concern #3071255

Purchased 2 gift vouchers of rs 500 each for dominos from the little app in the month of june 2017.

However, when i tried to redeem them it was not getting through. After multiple calls and email over a month they replied that the same has been redeemed by some person in kolkata and surat.

I have contact details of the person who have used the same gift vouchers that was issued to me and also paid to the vendor for buying the vouchers.

I want new vouchers of the same denomination

I had ordered from sinhgad road, pune dominos outlet vide order no. 380 on 23/07/2017 at around 09:16 pm., bill total was rs.575/-.

I received the order at 10.16 pm. Which was half an hour late than the committed delivery timing of 09.46 pm. During this period, there were no rains in the said area.

The content i received was absolutely cold and inappropriate for consume.

I immediately brought this fact to the notice of delivery boy and same was conveyed to the sinhgad road dominos outlet over phone. However very rude and arrogant replies were received from both the end. I told the person over phone about the late delivery and let him know about the complaint to be put. And told him to process for entire amount refund.

I sincerely request you to take immediate action in this regard and process for the refund. And i may not order again from dominos hereinafter.

Thanks in advance.

There food was very very bad. Instead of cheese burst pizza they delivered plane pizza... Then toppings of them pizza was also not good it seemed as if the food was rotten...in fact the coke which they delivered was also expired...
The quality of food was very bad and i just want that my complaint should be taken seriously!!!
Such thing was not expected at all this should be taken care of in future

I am in the Domino's VIP Road, Surat branch right now and the air conditioning is not working at all. I do not expect such service when I am paying a premium price for your product.

Date 23/07/2017
Time 21:29

Order details:
Thx for choosing Domino's. Your order no is 243. Click http://piza.store/di/[protected].Png to check if we got your order right.

Today evening at 07.15 pm stepped in to lal ghati, bhopal domino's pizza store.
Receptionist asked order and contact nos. I have given the same and again he asked my name which i refused to give as i am an old customer of store. He refused to take order and said the name is compulsory.
My simple query is if this is must and store have mentioned this anywhere that it is necessary.
The way store person treated me is hurting as well as insulting.
I refused to have pizza from domino and purchased from nearby pizza hut.

I just wanted to know if domino's have the policy to treat customer in this way.
With this you have lost your an old customer.
Thanks.
Sunil kumar mittal
[protected]
[protected]

I did register a complaint prior on d same day of incident on 15/07/2017 concern ref 3111173... Didn't get a satisfactory resolution to it...
I have been a regular dominos customer since past 5 years... N this behavior was not expected...
I started placing the order on call and i didnt have cash available so i was willing to pay by card... They didnt have machine infact this outlet doesnt have card machine working in the store aswell most of the times... Then instead of providing a resolution these people chose to speak rudely even the first manager i spoke to was rude... I gave up cuz i wanted to go to work and i was running out of time... I was trying to place order online but the pizza i wanted wasnt available there... So i called complaints... The person was helpful he said we will take payment through paytm... But we got disconnected...
I called back again but another rep said its not possible i will connect you to store... After explaining why i dont want to speak to store he got me really helpful manager name suchit... He guided me to wat can be done and order was placed... After order was placed i had 35 mins left to leave for work... However my pizza came after 40 mins of placing an order... And dat is totally not exceptable...;

I ordered 1 reg bht farmhouse pizza with extra cheeze but while consuming the pizza i can see there is no cheeze at all wheareas i have been charged for that.

Order date-22july 2017 time - 5:56 pm
Order number-187
Invoice number-66535/17/36368

Name - satish pathak
Cont number - [protected]
Location - new ashok nagar new delhi 96

Please resolve this prob asap otherwise i will escalate this issue. You people are cheating the customer. Please look into it immediatelly.

Dominos,

I have ordered twice for amount of 1928/- each time. The money got deducted but order not placed so we walked into nearest shop.

I haven't got refund initiation message only for one order that is 1928/-
I haven't received the other refund initiation message.

It is supposed to come right after the first refund but haven't.

Please return my money back.

Customer name - pooja
Locality - hinjewadi phase 1, pune
Contact - [protected]
Refund amount[protected] +1928)