Domino's Pizza Complaints & Reviews

I ordered a pizza from the dominos website on 2nd june 2017.
The bill amnt 519 inr was paid through net banking.
The transaction was successful however the page did not go back to the order confirmation window. I raised this issue with customer care twice.
Reff ids as follows:
2872292
2904975
I was promised refund in 7 days.
Have not received amount yet....

I have placed an order on 09/06/2017 at 8:18 pm, the order number is 151. The order received after 35 minutes i. E on 8:53 pm. As per company policy delivery after 30 minutes is free but the delivery guy and store manager denied to give the free order by saying your area is not under 30 minutes guarantee. Inspite of giving free order he even denied to give order by paying full amount, the delivery guy took the order back and manager talked...

I placed an order on dominos website with order number 306. I got a confirmation message at 21:48 for the order and that it's being prepared. However, the customer representative who was supposed to deliver my order within 30 minutes, called me after 32 minutes of placing and confirmation of the order. The person delivered the order atleast 7 minutes after the maximum delivery time. I called the store and the store manager was extremely rude....

I made an online payment on monday i. E 5th june using netbanking to domino's pizza, my money (Rs 1412) got deducted but order number was not generated and the order didn't get placed. I know the money should be refunded within 7 working days, but if it doesn't what should i do?

And i would also like if my problem is resolved as soon as possible....

Sir
I m anubhav siddhu i had made a order of pizza on 7/6/2017 of rupees 530. Payment was successful but order not been placed... Payment was done by the debit card of my wife with transaction no "bil/[protected]/hi/dominos_jici541" from icici bank.
I need a refund o[censored]nsucessful transaction

I hope u will look at my issue with dominos

Thanking u

Anubhav siddhu
[protected]...

Sir
I m avinay agarwal i had made a order of pizza today of rupees 500 payment was successful not order not been placed... Payment was done by the debit card of my own of punjab national bank by the account number [protected]
I need a refund o[censored]nsucessful transaction

I hope u will look at my issue with dominos

Thanking u

Avinay agarwal
Asansol
West bengalbr...

I order my pizza with specific topings but when i recieved that that was regular pizza without that specific topping and before this i had also face this problem with e - invoice e - invoice was rs. 60 and when i recived hardcopy of bill that was rs 180, when i m not getting any resolution from dominos side about my concern no 2870904, than how they can send me below mentioned msg about my concern resolution:

Thanx for giving...

Hi, i have placed an order yesterday i. E; 06/07/2017 from dominos site, payment got deducted from my card but i haven't received the confirmation of order. After providing the details it is redirecting again to the payment gateway page. I need my payment back refunded to my account and in how many days will my complaint be resolved and how would i know about these details...

Hi i have already raised a complaint about refund. I have raised several feedbacks and tickets, however refund not credited even after 12 working days. Dominos customer service keeps only telling it will be done and closes my complaint.
Please the appended mails for details.

Thank you!
Dear sharmin basu,
Your guest feedback reference id is: 2886798
It is our endeavor to provide our guests with...

Really fed up. Again and again frustrating a consumer. I ordered today and after ordering i haven't received any call of confirmation. I called them after 10 minutes and they said you order is on the way it will deliver you. After 45 minutes of wait. Again i called them to know status about my order. And what they said that sir. We cant deliver at your location. Seriously man then from last 45 min where you are delivering it. No apologies...

I order pizza from sapna sangeet indore domminos.. But they give me wrong commitment that they deliver pizza in just 30 min.. But they deliver in 50 min and when i try to call they not recive my call and yogesh deliver boy he tel me that we not delivered.. The distance betwwen dominoss and deliverd adresss is just 200 meter and he deliverd in 50 min.. And delivered wrong pizza.. And manager are not recive my call.. And deliver boy give me...

I had a issue when applying gift vocher, got a technical error and later vocher didn't work. I took a screenshot of the same and mailed domino's customer care about the issue and value of that voucher is 2000. Back end team called and stated me to mail the same to another mail id, which handles gift voucher issues, did the same and no call or mail i got from that team. All this happened 2 months ago and still no response for this.
When...

Hi,
Ordered 2 pizza online. Called at restaurant to confirm the order and request not to add any toppings with onion or garlic. He said that he did not have Choco Pizza and hence instead offered us stuffed garlic bread (without garlic topping) with cheesy dip and choco lava cake. We agreed for it. The order was placed at 4:31 PM on 6th June 2017 and after that we called and finalized the order at 4:35 PM. Have the following concerns....

I had booked some 5 items for rs 645 through dominos phone app on 3.6.17 and paid thrice through credit card of two different banks around 1.13 pm. I got a message payment unsuccessful message each time but amounts have been deducted from card. I raised a query through the app feedback option (No 2873456) but am still to hear back regarding refund. My details are prabal thakurta, kolkata, email [protected]@indianoil.in & contact no [protected]...

On friday we have ordered burger pizza n taco mexican both non veg... N it was a prepaid order... N my order was cancelled with the reason my location is out of delivery area n they dont have service to our location... My question here is if its such why was my order placed n i have 500 rs my pocket money outta which i paid 335rs for my order n at the end i din get order nor i got food to eat... N am yet to receive my refund... I was not...

I have ordered pizza yesterday (4th june 2017) for rs. 413/- through mobile application and made the payment through hdfc online banking.. The payment got debited from my account immediately but the order not generated.

After waiting for some time i have called your pimple saudagar rahatni outlet where they have suggested me that the amount will reimburse in 7 working days.

May i request you to please refund...

We had given order at 8.45 pm and our order no was 302. For more than one hour status of order was as 'Thank you for the order'. Thetefore, we tried to contact the restaurant. But there was no response. After desperately trying the phone was picked up, but the lady who picked up the phone, she informed that the order is not placed with them. You try at Dahisar Franchise. She gave Dahisar franchise number. Here at Dahisar again we had to call...

I ordered pizza at 9pm yesterday and paid the whole amount through my debit card of amount rs 564 and my account was too debited but order not received.
I visited your store too but they didn't find my order and told me that your order could be cancelled so wait till a week to get refund of that amount but I still not get any mail or any SMS from domino's regarding cancellation of order. So what about your services?
Will you...

We have ordered pizzas at 8.11pm and received at 9.7pm when wo complained your staff dhirendra told us that if we are unable to deliver in 30 min we can also deliver in 1 hr and also asked us to checked the rules on google he misbehaved.
I m from kolkata and my experience at gkp was worst. He told me that u must have ordered pizza from near by branch in kolkata so u get the delivery in time... We have paid the bill but this behaviour...

We have ordered medium cheese burst pizza at 12 pm and set delivery time as 1.30 pm same day. Pizza tracking status isn't changing from 'order received' to next stage. From 1.30 me and other colleague were calling hitech city hyderabad store to which our order got received, there was response at 2 pm and person said he will call back with our order status. It went like 2.30 pm still no response and we were calling n number of times to the...