Domino's Pizza Complaints & Reviews

Hi

Last weekend (19 aug 2017 @ 4.56pm) i ordered a pizza from home and my payment got deducted from my card (Card no ending with 0727) but order failed and i got a msg from dominos that the amount has been deducted, i also took mini statement from bank which showed the debited transaction of rs.1025. When i called dominos coles road bangalore branch they told me the order is not received & the amount will be reversed to my account. They i had to submit another order for cash on delivery order # 106 which was delivered & i paid the cash for this order.

Please refund my amount asap.

Regards
Kavitha

Dear sir/madam i am an active user of dominos online app so i fired up the app on 20 the august for ordering pizza. But due to some reason the order couldn't be placed as i was paying through paytm wallet the amount got deducted but order was not confirmed. I have generated a reference no as follows br0000536log.
My contact no is [protected]
Please resolve the issue as soon as possible.

I ordered a regular margherita from dominos sheikh sarai outlet on 19th august 2017. You wont believe there were bunch of hair in 2 slices. Iam wŕiting a mail to you because i know only you people can do justice and like me other people dont go through this and get sick. My name is akshay abbott & my phone # is [protected]. I hope you wil take action asap. Please check the attachments. This is how you do justice for the consumer.
Thanks...

We have given order : 366 (Invoice number: dpi66958/[protected]/115290) on 20.08.2017 at 8.02pm. However we received our order at 8.45pm. Delivery boy was not giving bill. So i have to specifically ask for bill. We tried to contact dominos wakad branch but nobody picked our call. We called customer care but they disconnected our call multiple times.

We want refund of our money as order was very late. It has been written in the bill by delivery boy that it is late delivered with his sign.

Please give us reply asap.

Customer care not responding to our call.

Dear Sir/Madam,

I placed today : (20th aug 2017 ) online order of total Amount Rs: ₹ 548 on https://pizzaonline.dominos.co.in. The site has options to pay via wallets like Paytm, MobiKwik. I opted for MobiKwik wallet .The wallet shows deduction of Rs 548 with transaction details as follows :
Aug 20, 2017 8:01PM
Paid to DOMINOS
Transaction Id: JMBK[protected]

Refer attachment :
1: dominos_pizza.JPG
2: mobikwik_deduction.JPG
After payment the Dominos site is supposed to provide us order number and confirmation. But we did not receive any order number from dominos. We tried calling their customer care number, but receive no appropriate response.
Request you to please look into the matter and do the needful.

Yours Sincerely,
Meghana.
Location : Pune, Maharashtra, India.
email : [protected]@gmail.com

I had placed an order for pizza mania at domino's yelahanka, bangalore around 1:31pm today (Sunday 20 august 17). Order no was 80 and i paid online bill of 361/rps. But we couldn't get the delivery even after 1hr 30mins. This is not the first time that domino's delivery was not on time frequently this happens. I am not at all satisfied with such # service provided by domino's. I want my amount 361/rps to be refunded asap to my account. Also improve your such # service too.

Respected u bought pizza from muzzaffarnagar. Firstly asking for the bill they said that they will give it with the delivery. Ok.. At the time of delivery i checked the amount and found 50rs less from the refunded money. They said that by mistake it happened. Checking the bill later on i found that the tax for the different amount of artical is same that is 18%. Means that one artical is of 69 and second one is of 119 for both the articals they are charging same price i. E.17.16rs. Now my querry is how is it possible. Plz help me out

I had ordered pizzas worth rs 1395 from dominos app. Somehow due to technical reasons the order failed to place and money got deducted. I got the mail that money will be refunded in a week. However i haven't received any money. Its been a month now. I tried calling dominos like 10 times. But in vain. They are saying they are trying to fix the issue.

Last night i ordered a regular margherita from dominos sheikh sarai outlet. You wont believe there were bunch of hair in 2 slices. Iam wŕiting a mail to you because i know only you people can do justice and like me other people dont go through this and get sick. My name is akshay abbott & my phone # is [protected]. I hope you wil take action asap. Please check the attachments.
Thanks

Hi,

On 6th august 2017, i ordered 1 cheese burst golden delight (Medium) and 1 sprite through the app of dominos. The total amount was inr the order landed to the lake town dominos center, then they called me and said that they are transferring the order to the dlf center. I received the pizza after 1 hour 15 minutes and also i just received the pizza and they forgot the cold drinks. I called up the customer care and they said that they will refund inr 300/- for late delivery and will also refund the 60 rs. Which i had paid for the cold drinks. But i received an email today that refund of inr 299/- will be processed within 3-5 working days, but why 299/- when i was told that i will get 360/- refunded (300 for late delivery and 60 for not receiving the cold drinks). I have attached the screen shot of the order.

I want my money back in my account, what kind of this service is this??? Whenever i call the customer care they say that it will be refunded within 7 days, but their 7 days never get over.

Please look into this issue and resolve it as soon as possible. I want my 360 rs. Back in my account.

Hi,

Last night i ordered a regular margherita from sheikh sarai outlet. You wont believe there were hair in 2 slices i wanted to wŕite a mail to consumer forum but i thought i should tell you first if you will not resolve the matter asap il file a case against dominos and i will publish the photograph of your hairy pizza in all the newspapers. My name is akshay abbott & my phone # is [protected]. I hope you wil take action...

I used dominos mobile app to place my order on 14th Aug. the payment failed but the money was deducted from my account. I went to my nearest dominos. They said that if you haven't received any order no. the money will be refunded back to your account within 48 hours. Today is 18th Aug but still no refund.
Adress-96A, Shakti Khand 3, Indirapuram, Ghaziabad
I need a revert on the same.
Please take some serious action
Shelly Sharma.
[protected]

Kindly refund the amt soonest possible.. I had order food worth 502 n didnt get it dekivered.. I had made payment via debit card... Under my no [protected].. Kindly get back asap. I need to know when it gets refunded as i have the receipt of payment i will undoubtly take an action if not reveeted back soon. Its really annoying that dominos works this way.

On 15 august 2017 around 9:10 pm, i have place an order from domino's and made payment online of rs 481. Right after making the payment, a message displayed on my screen saying "your order was unsuccessful", but the money was deducted from my account at 9:18pm (Payment mode - through paytm).

Since then i'm trying to contact customer care, but no one is there to respond and also i've dropped an email to domino's pizza india on the same date where i have been given reference id : 3223043 for my complaint and told me that in the next 48 business hours they will respond but they haven't replied my email yet.

Because my order was not successful, i don't have any order or tracing number.
I am requesting a refund of rs 481 (Inclusive of gst) deducted wrongly by the dominos pizza team.

Bank transaction of 15 august 2017 is attached.

Please take corrective actions.

Regards

I have discontinued my job around 2 months ago. But if i ask about pf to the store shift managers they are just ignoring and giving some mischief reasons. So what is the next step should i take? Please reply... As it may help me a lot. If i call the store and enquire they does not reply anything and disconnect the call right there. Now they have started to block my calls on their cellphone please help me out of this.. Thank you

I am living in nadiad gujarat. Its a small city. There is only one dominos outlet in college road area. And i am living in pavan chakki road area. They cant provide me home delivery of pizza because my area is too far. I cant go because i have a small baby. Make policy of taking delivery charges i[censored] feel its too far. But not providing delivery in selected area is very very wrong. Highly disappointed and dissatisfied.!!

On[protected] i ordered a pizza for this i paid 500 from my e-voucher i. E - [protected] and remaining amount cash on delivery. But some problem occur and msg arrived that the voucher could`t be redeemed. So i paid through card which was clearly shown in my statement. For 1 order i paid twice through card and e-voucher along with cash to delivery boy. When i called kaushambi ghaziabad dominos outlet they said that your credit card amount will be refunded. I assured myself with there commitment but when the bill generated i saw the amount was not refunded and they ask for the payment.

Please clear my query else next step i will go to consumer forum and show this complaint as a proof an all the related proof that i have

Hi this is santosh paikaray and today i am not satisfied from dominos gajuwaka branch visakhapatnam.

There are two things i would like to share..

1. I order pizza online like always i do but this time i was not able to pay online, so i called dominos for the same and they sent me link for payment.

Link is: https://api.zaakpay.com/api/su/bulWMTzFI.

And i made the payment online through my icici credit card for amount of rs.537.00, order id 82, cell no [protected].

I recived the order and this delivery guy started asking me for the payment, so i told him that i have made the payment online, so he said no sir you haven't paid.

Then i shown him the transaction details,
So this guy called the manager abhijeet at dominos gajuwaka branch visakhapatnam.

And i told him the same thing and he said amount is not reflecting on our database.

Then i told him that i have made the payment online so please check it one more time but he refused,
Then i tried to conveince this guy, and even told him that if he wants i can even share the transaction details, but he wasn't listening.

Finally he realized that he was looking onto some other order id...

So my question is, is it not his responsibility to check the order id before the delivery asking for payment rather arguing.

The manager didn't sounded professional at all... And

2. There was a fly on one of the pizza i ordered, i even took the snap at the same time my children shouted that there is a dead fly on the pizza, now thats even more disgusting part.

I was in hyderabad for more than 7 years and i have always prefered dominos for pizzas.

But this time i think that i should change my opinion and look for some other option rather than going for dominos.

We are not taking it for free, its just we expect a little of hygienic food and good service.

This were the two things i wanted to share.

Thankyou and regards,
Santosh kumar paikaray.

This is to bring your kind notice that yesterday I ordered a pizza from local Domino's, on dwarka branch distance from my house maximum 2 km but your executive denied for pizza delivery. Now you are delighted to lost a customer because a poor and unprofessional services

So i want to know that how much distance you should caters for pizza delivery

Subhash Kumar

Hi team,

I have made 3 transactions on 06/08/2017 of rs 514 and my 2 transaction are faild and i have received only one transaction amount of rs 514/- still i can't receive refund of my 2nd faild transaction amount of rs 514/- in my hdfc credit card account.

Thanks and regards
Rajkumar patiyar
[protected]