Domino's Pizza Complaints & Reviews

Hi Team,
This is highly disappointing that food giants like you are providing this kind of customer service.
Anyways, today I tried ordering food online, a sum of Rs.416 was deducted from my debit card but order is not placed.
Kindly revert ASAP as I do have the deduction message and the call recording of your colleague saying no order was placed.
Solve it ASAP or else I have to report to bank to take legal action...

I am writing this complaint after not getting satisfactory resolution inspite of contacting and raising a concern on Domino's website and mail id: [protected]@hublfood.com for more than 5 times. My last concern number raised on the website was 2792239. The incident details are as follows

- Incident date - 04th April 2017
- Order No - 43, Online order placed on Bytco Point, Nasik Road, Dominos Outlet
- Online...

I am really very disappointed by the quality of the pizza delivered to us. Today i order pizza for home delivery from jyoti nagar branch, loni road branch any my order number was 247. The pizzas were totally stale and it was tasting sour as well and it was delivered totally cold. I didn't expect this kind of quality from dominos, it was total disappointment for us and now i will think hundred times before placing any order as that proved...

My son downloaded your mobile app and order the pizza and amount dected from my credit card on 14/03/2017 evening. Pizza delivery failed and on compling i told it will be refunded with in 7 working days. It is still pending. I spoke twice to customaer care no but it remain unsolved. Amount is rs. 520 and went to your gurgoan branch according to card statement....

Hi,

I have paid twice for the order of 450 rs but in the app it showing payment not successful.

My restaurant is dominoes katraj.

Both the times the amount has been deducted from my credit card.

Screenshot of my order details has been attached along with this complaint.

Kindly help me getting refund of rs 900.

Regards,
Mohit dave...

Hi this Rahul Yadav I have place order on 20/04/2017 thro online and delivered was was not eatable at all I have compliant regarding same pizza guy said sorry today not possible to deliver will process tomorrow however I have compliant thro online with snap still not getting any response from them finally make call on 25/04/2017 manger Ankit shrma (sector 132 Noida branch) told me bluntly it would not possible to deliver or refund you, ,...

Dear domino's,

Order no - 411
Transaction no - 4951109
Order place - shipra mall (Gzb)

I m a customer with you from last 6-7 years and today i ordered for veg-extravaganza cheese burst pizza which was not looking like cheese burst & its doe was also not fresh & was not in round shape for which i felt bad & i m writing to you, i had a lot of pizza's in domino's with my family & friends in the past...

On 23rd April 2017, at 7.02 pm, a Medium Cheese Burst Pizza was ordered under order Number 309 at Elante City Centre Food Court, 3rd Floor, under invoice by Jubilant Foodworks Limited.
When the Pizza was served, to our utter surprise there was no cheese burst and it was an ordinary pizza. A complaint was immediately done after the first bite, but then the same pizza was returned saying that they have checked it was okay. Then a second...

I live in New Delhi. Recently visited my hometown Kanpur and decided go for a pizza from dominos and tried to search my location Lal Bangla for home delivery. I was extremely disappointed to find out that my location which is covered under Kanpur City, does not come in your delivery area. I think that I won't buy a dominos pizza ever in my life again and would suggest my friends the same....

Placed order for Peppy Panner Reg and coke for the total amount of 388/- at 08:06pm[protected] and received order at 10:16pm[protected], 2 hrs late. Oder Details : order no 127, Himayat Nagar, hyd. Pizza was cold and not in state to eat, totally unhappy with the delivery and quality of pizza. Delivery guy was not well versed with locality and in this time he called me only twice to locate my address. This kind of service is not expected from...

Dear sir
We ordered a thin crust pizza bearing bill no 8947 in the name chandan verma from your sardar patel marg civil lines allahabad outlet.
To our shock it was served with very less toppings and cheese.
Why it is that u delivered cheap quality pizza by delivery at home as compared to eating at the outlet.
Felt very bad to received cold pizza....

Sir
I tried to place order at dominoes and paid money online. Money of Rs 635 was deducted but order was not successful. Still refund has not been done by dominoes as on 19.04.2017.Details are as follows.
Address:Prajay Princeton towers, shop no 5B, ground floor, LB Nagar main road, Saroornagar, Doctors colony, Hyderabad 500074. Telangana
Amount deducted Rs 635/-
Date:15.04.2017
Name:V Madhurima
Phone...

I purchased an e-Voucher from Dominos. I tried to use it but I was not able to. I contacted dominos. After following up for three-four days they said they have reactivated the e-Voucher. I tried using it again but it showed me an error message. I contacted them again, this time they told me that someone named xyz in Thane, Maharashtra has already used this coupan. How can someone whom i don't even know use my e-Voucher. I have tried following...

I was been told that refund will be there by 7 working days it's been more that a week now refund is not here yet
I have even filed a complaint before also but have not seen any update from the Domino's side even the customer care is not reachable ... This is highly disappointing and disgusting ... Very poor experience... The money should have been refunded to me by now ....

I have ordered piza for Rs 375 with your sector 119 noida outlet at 10.17 pm but delivered. When contacted i was told thst my order has been cancelled and cannot deliver I have paid Rs 375 thru paytm
Show cause notice is issued on why my order was not delivered
Please reply immediately the reason for not delivering my order. I want your reply within 24 hours and seek compenstion from Dominos as i had to sleep without dinner...

We placed an order with our correct address according to your app format and we got an order confirmation at 8.57 pm IST .The delivery boy got confused and so he called us to ask for the address again we explained in extreme detail where he has to come.The delivery boy turned up 35 mins after we ordered then refused to acknowledge your 30 minute policy blamed traffic and us saying we took time to open the door.Our pizza toppings and pizza...

I ordered pizza online on 7th april 2017 worth Rs 665/- . Money was deducted from my paytm account but ordered was not confirmed and still my money is not refunded. My transaction id was cd-1331479 dated[protected]. Plz refund my money soon. As your mail i received was given that u will refund the same with 7 working days but its not being updated yet plz work on it......

I have ordered pizza worth rs 375 from my mobile app through paytm order id :[protected] jubliant order :fc2d98cf528e52cf1f8edddeae970130 and that got connected to the charkop kandivali 67 outletas i also stay at charkop i had place the order for 4 small size pizza on order no 70 at 4.34 pm i had got the receipt print of my order and address over it so i was tracking the order on the app which was to be delivered by chandra prakash from the...

I was booking Domino's Pizza online on 14 Apr 17 from Santosh Nagar, Hyderabad Branch, when for some reasons the order got cancelled though the transaction was through. On contacting Domino's helpline I was told that the amount Rs 847/- would be credited back in my account within 24 hrs and that for the extant order I could pay in cash, which I did. However, to my surprise I now realize that the said amount which was in suspense till the...

I ordered pizza online on 13th april 2017 worth rs 368/- at 3:30 pm at sanjay place branch, agra. Money was deducted from my sbi debit card but ordered was not confirmed and still my money is not refunded. I also called on sanjay place branch on 15th april regarding this issue and the person on other side said that money will be refunded by evening but till now their is no response from dominoz pizza and money is also not refunded. My transaction...