Domino's Pizza Complaints & Reviews

Hi
I use dominos app while placing my orders at dominos and as you know there is no option available for store selection. Whenever i place my order, it is placed at the nearest store which is rajouri garden store for me. But today when i order was placed at the rajouri garden store, the manager of the store called me and talked to me rudely and without my permission cancelled my order . He told me that rajouri garden is not your store and he told me to manually select some other store which is not possible on the app. He was not ready to listen and rudely he cancelled the call.
This type of rude behaviour is not expected from dominos . I am really disappointed . I want an explanation to this as soon as possible

I am Arun.B, from trivandrum, I ordered through online and my address was approved in site, but the local franchise, denied delivery. As my home is very near to main road and comes under pangapara(p.o).

I have already paid the amount through netbanking, the order is cancelled, and I got no official confirmation from domino's.
The franchise staff told it will be refunded in 7 working days, or use ur bank transaction detail further, what's this man,

Phone
[protected]
Arun

We ordered for 2 pizzas chicken fiesta (Medium), chicken lovers (Medium), double cheese crunch vide order number-46, and paid extra rs.100/- cash and rs.533/-on line paid, but very bad experience had ever, pizza was not crispy, no liquid cheese inside this, slices was not cut properly and uneven slices too, topping was also not evenly on all slices of pizzas. Very pathetic product which i had thrown in to the dustbin reason being was not eatable and i was also not received my revised bill of rs.633/- too. Kindly look in to this. Very disappointing from this ordered from some where else for the hunger. Since i have regularly ordered for dominos, pizza lovers
46 time of order :
06/10/2016 02:46:05 pm final total :
533 payment type :
Credit trace no. :
Nb[protected]

Hi,

I dont have any hope that I will get justice or someone will resolve the frustration I received. But just trying my luck. I am ordering pizza for last 6 years from Hormavu outlet. As usual I ordered pizza today (Order no - 131), but to my shock Manager told they wont deliver to my area. Then I asked how come they delivered till recently (Last order on May 21st 2016), the first guy told dont know about that.Since could not answer he gave the phone to Manager Ashish. He first told for past 6 months they are not delievring in this area. Then I asked about how they delivered on May 21st. Then he corrected telling that till May 15th they delivered. Using zipmapper dominos website itself redirects to this website and I paid money online. And to my surprise the website showed the order has been dispatched. And the manager calls me and tells he cant deliver. Its utter disappointing. Wy are you fooling customers like us? Where will get justice? I called customer care twice and both times call got disconnected after asking me to hold. Please help and when will I get the money back. And Managers like Ashish speaks very rudely and a great asset for your company.

Regards
Mathew

HI team,

i bought a dominos voucher online in the month of March which never got delivered on the email ID i had put it for. I have had multiple rounds of discussion with the team and they every time tell me that they are looking into it. I have had enough and demand an interest on my money and the money back too. I dont want the voucher anymore

Reference ID is:: 1302542
Reference ID is:: 1127338

Hi

I placed an order on 5th June and made online payment successfully but Order was cancelled by the restaurant (Vasundhara, Ghaziabad branch) afterwards.
I haven't received the refund yet of RS.468.64

Transaction details : VIN/dominos_Pay/[protected]/0

I would request Dominos to kindly look into this matter and refund my money back asap.

Went to pick up my free pizza at web plaza 345 8thst south saint petersburg fl[protected] .. That i had already redeem through the t-mobile free tuesdays app for a free medium two toppings pizza on 6/07/2016. Had pickup for 06/08/2016 at 8pm remind you i had ordered a pizza on 06/07/16 that i paid for..So the next day when i went to get the free one thru the t-mobile app the manager name david said that i have to buy a pizza in order to get the one thru t-mobile free tuesdays..I showed him my online order...My code.Everything...My email.. David did not give me my free pizza unless i bought one.. No ...So i called t-mobile c.S. The lady told him on speaker since he didn't want to get on the phone that i don't have to purchased anything.. David still didn't give me a free pizza so the t-mobile rep..Noted everything that david didn't do... Love dominos this experience made me question... My name is regina kirkland email is...Mrs.[protected]@gmail.com... I am a christian i don't curse but i was very upset .. Thank you be blessed..And david need jesus.. Don't know why he was like that .. Guess the free pizza was coming out of his salary... Sorry

Hi
I ordered a farmhouse regular pizza on 8th June at lanship mall dominos outlet in Calicut. After I Recieved the delivery I realised there were not even 1 single mushroom present and when I called up to ask they said that the mushroom is out of stock. So kindly look into the matter n refund me the required amount because of your poor service as they didn't inform me earlier.
Thankyou

I hv ordered 1 regular chicken dominator pizza.when the pizza delievered to my house i have checked that the toppings was not available on it.i have complaint to the delevry boy they call his manager and the i spoke with him they told me it was happen by mistakenly an dis will not happen again.I m alrdy gettng late for my ofc so at that time i m nt able to to discuss more regarding this.but i have told the deleivery boy n manager that i want refund for this order and also i have wrote the whole message on the invoice which delievry boy need to submit in his outlet.but still no respond from your side. Its really frustating and guye you are providing worst service. But now i will never prefer dominos for pizza.you guys are just fooling your customers...I WANT IMMEDIATE REFUND FOR THIS ORDER OTHERWISE I WILL GO TO YHE OUTLET AND PUT COMPLAINT IN CONSUMER FORUM...I have put 350 rs for this poor quality pizza...

I have tried to order pizza from dominos, they give me the number and i have called there, but later on they said this is not our area so they provided me a different number which was under the area of huda city centre.And i tried to call there also they said call to M.G area they provided services in my area . i called there also, but they said the same things . this is vary bad experience i have ever experienced with this kind of company. i will not recommend this to any one in my friend circle.

i'll go for KFC now.

I had placed an online order on dominos website on 26th march 2016 for a delivery to be made at press enclave, saket, new delhi at around 8.11 pm. After the order was placed through net banking, i received a call from dominos stating that they cannot deliver to press enclave as they are the green park branch, the saket branch of dominos would be able to deliver to press enclave.

I explained to them that the money (Rs 285) had already been debited from my account. I was informed that the moeny would be refunded to me within the next 10 days. Believing their words, i went ahead and placed an order online once again with the saket branch through net banking immediately after the call, which got delivered to the desired address.

On 27th march i got this mail -

Dear veronica,
Your refund request for following transaction is being processed
And the money should reflect in your account within 5-7 business days.

Transaction id: bb73e83dada97fa9a534
Refund amount 285.00
Merchant: www. Dominos.Co.In

Please quote your reference id:[protected] for any future communication.

Thanks and regards,
Payu on behalf of www. Dominos.Co.In

It has been more than 2 months now and my money has still not been refunded. I waited for it patiently thinking the transaction might be taking time. But now, this has stretched far too long. I do not understand how dominos could forget about refunding their customer's money on time or take this issue so lightly. They have not even had the courtesy to notify regarding the delay. I want immediate action to be taken and my money to be refunded right away. Please have a look at this matter immediately.

Thank you. Hoping for a quick response.

I had purchased e-voucher of rs.250/- of domino's from crown it application. When i tried ordering food from online domino's site i received error which is "sorry your order could not be processed to our restaurant due to a technical reason. Money will be auto refunded in 7 working days for paid orders" (Refer image 1). On inquiry with outlet i was intimated that the no refund process will be proceeded for e-vouchers. Refer image 2 for invoice copy.
Kindly guide to receive refund of the e-voucher.

The outlet at ellora park subhanpura in vadodara gujarat kept me waiting for taking order's from 8:45 to 9:10. The waiter kept on taking other's orders who came much after me. Plus the ac cooling wasn't proper and also the outlet was very dirty and smelly.
The other outlets in vadodara are at par with service and cleanliness.
Please do the needful
Thanking you
Rutvi vyas
[protected]

Hi team,

I want to raise a concern that i am facing related to “mygyftr” e-voucher (Dpc3azs54716) and i am very disappointed with dominos services.

Will give you the background of the issue. I was trying to order online pizza on 20th may’16 and unfortunately i was not able to make it, however when i tried to book it another day using my e-voucher as mentioned below it shows that i have consumed it, what rubbish.

I have contacted dominos couple of times and got call as well and told we are checking with our technical team on this issue and will get back to you, now it’s more than 10 days no update.

Can someone from your end please have a look and confirm if this e-voucher has been used at dominos website then please confirm me the order number or give me in written that this e-voucher has not reached to dominos account, so i can take it forward with “mygyftr”.


Awaiting your prompt reponse.

Thanks & regards,
Vikas prasad

Mobile +91 [protected]

Gk-2 manager was rude & abusive..(Manisha sharma., employ id-136325)
The payment is debited from the account nd the order is not place..
She bluntly said that she don't care about anything what we are talking, i[censored] want the order then reorder it nd pay for it otherwise she can't help.. She was very rude in the whole conversation.
I was also put on hold for 20mins.. Without any response.. I have to dieconnect the call and call them again.. But they were not ready to talk properly. Then i call[protected] thinking that will get connected to the south zone head some arum sirosi cam on the call..
I was telling him the behavior of his colleag but he was trying to defend her by saying again nd again that place the order nd pay cod..
But again he was not understanding my concern as the gk-2 manager was rude & abusive towards me..
At the end when i said that r u able to do something about her behavior he said we will see..
Is it a way to behavie with the customers..
Is it professional to abuse on call..

The complain is regarding the delivery of pizza in khanpur shiv park or khanpur ambedkar nagar. I called on one of your dominos out regarding home delivery of the pizza they mentioned that they do not deliver the pizza in our zone and he provided me the number of the other dominos outlet. When i called to the other outlet to order they mentioned that they also do not deliver pizza in our zone.

It is worst and pathetic service of dominos. People trust blindly on you and you people treat them like nothing. At my own i saw one of the pizza delivery boy who was delivering pizza there and that was not too far from my home. I will post on facebook and twitter that how pathetic your service are. I want to get the issue resolved as soon as possible.

My pizza was not delivered at all today. I had placed order around 7:45. I waited till 11 pm. No delivery happened. Dominos even didn't reach out to me nor anyone was picking up the phone on the numbers mentioned in the mail.
So disgusting.
Never gonna order pizza from Dominos especially the Ramgondanhalli branch in Whitefield Bangalore. I want my refund asap.

PFA

I placed an order yesterday at above mentioned outlet for 4 veg singles. Time recorded at Outlet id 9.43 PM.

Delivery was late, it came to me at 10.28 PM. The delivery boy called me at 10.23 PM (after 40 minutes. The screen shot of call timings is attached also herewith) for the location. Thereafter after talking and guiding with him he came to me after 5 min. The delivery boy was confused about address (although I keep on ordering from your same outlet, for same delivery address and never I faced any problem).

He was late- and I just asked him what to do !

But surprisingly and shockingly - he started fighting with me that I have intentionally given wrong address (PLEASE CHECK YOUR RECORD OF MY LAST ALL ORDES AND ITS DELIVEEY STATUS). I was shocked at his behave and called at your outlet - that boy also told me that I have intentionally given wrong address.

And top of all - he packed all pizzas back to his basket - he didn't bother even to talk.

I was really shocked about his behave and was in a strange situation as my family was waiting for dinner at late night hours.

He took the pizzas back.

It was a very bad experience and surely I will think in future about ordering from Dominos.

There is an outlet of Pizza Hut next to your outlet. But earlier I always preferred Dominos but I cant do at the cost of my insult - in future.

Do remember that how frequently I used to use to your different outlets in West Delhi area.

I "NIHIT PARASHAR" am a regular dominoz customer and was really disappointed and disturbed yesterday by the service of your store at Vidyadhar Nagar, Jaipur, India.
I ordered a Veg. combo of your new pizzas that contains a total of 4 pizzas.
The order was placed.
I received my order and started to have my meal with my friend.
(As my name states we are pundits and do not eat or even touch non veg.)
What happened was that one of the 4 pizzas was a non veg pizza and with a blind faith in dominoz that i regret now i never thought it would be a non veg pizza if i have ordered a veg. combo and we ate it. It was really very disturbing and annoying and i feel so helpless about it that because of leniency of your employees we did something that our religion does not allow. My friend is so upset with me that she is not even talking to me right now and blame me for what happened.
I called up the store and the staff was sorry and offered me something free to order for.
Does offering something free counts for what happened with us?

Order no. - 28
Order time : 12.52
Ordered through number registered at dominoz - [protected]

Today I ordered a medium seventh heaven pizza with extra cheese burst topping along with chicken wings n chicken white sauce pasta.. And a Sprite amounted to 1131₹. transaction failed but amount was deduced (Thank you for using your SBP Debit Card 521XXX9979 for a purchase worth Rs1131 on POS 50000135 at DOMINOS MUMBAI MAHIN txn# GT[protected].) kindly refund the same. I'm mentioning the txn no n card used. It's not a good thing to harass customers on these grounds