Domino's Pizza Complaints & Reviews

I KIRAN s Sarang regularly order dominos pizza from nanganallur Chennai outlet. To date 21 may 16 also had placed order no 227 online at 2056 hrs and waited till 2230 hrs and had to proceed for searching dinner.
This is absolutely disgusting I couldn't enjoy my dinner at normal hrs. Request take action against them n do the needful.
Thanking you
Regards
KS Sarang
[protected]

I have been patient to not complain about multiple late delivery. Last time ny delivery was 2 hour late for order i paid for online. I didnt get refund until i called thrice to manager. Today my delivery is 2 hour late n now it's 11pm so u won't deliver. What the hell.
Order is alredy paid for. U just increased to other level by not delivering order u took money for. Seriously serious pissed.
I called the store on all 6 no likr 10 times no one piks. I calld central 68886888 no amd he puts me on hold and then after 5 min call is disconnected. Now its 11 i cant call as well. I have details of order though.

Hi team,

I made a complaint on my order which i did on 20th may ([protected]) through the registered number... Order no.202. It was the worst pizza i had... Received the order after 50mins of ordering. It was chilled pizza and not hot as you advertise or promise. Brigade metropolis mahadevapura, branch is making the worst pizzas... This is my 5th or 6th experience from that centre. If continued i will take further actions.

I need the fresh order to be issued to me. Else i will take next steps to resolve this issue.

Need your reply at the earliest. Call me for any queries.

Thanks,
Spandana
[protected]

Dear sir/ ma'm

This is to inform you that i have made a transaction of rs1166 via paytm wallet to book dominos pizza online (Please refer attachment). But dominos pizza informed me that there is no receipt from their end and hence no order placed, i would request you to kindly look into the matter and refund my money as soon as possible. Now billdesk payment gateway has confirmed that transaction was successful and payment credited to merchant.

With warm regards

Anup kumar das
Mob-[protected]

I eat dominos loaded pizza from my the outlet situated in jyoti mall . My order was take away order so they just have cheese burnt no chicken in it everytime I have to tell them that for please make my order good but they always make mysel[censored]nsatisfied last time they provide me a subwich of which the bread was so hard that I have to throw out my all money goes waste .so kindly think about your customer satisfaction .

I've ordered peppy paneer pizza from dominos store murugeshpalaya, old airport road,, bangalore on 05/21/2016 at 04:40:54 pm. Their offiical website the status of the order was updated as delivered but we didnot get the order. Zthats when we called up their store. Their manager told us that the status update was an it issue and apologized for the late delivery. He also promised for a discount of rs.300 for the late delivery. Later at around 8:30pm on the same day we called up the store since we didnt get any confirmation on the discount, the store manager changed his colors saying he has not promised us anything and there will be no discount given. He was also very rude in his behavior. Behaved as if it is our mistake for his late delivery. It was an extreme dissatisfying experience of dominos we ever had.

Respected sir/ mam,

This is to bring in your notice, dominos front desk person whose name is jaspreet (Female staff) misbehaved with me and insulting indirectly in front of her colleague while taking order. Today incident i am sharing with you. I am working in lovely professional university and i place my order in uni mall-dominos for 1 onion veg singles 1 golden corn and she denied they do not have onion veg single. Then i ordered 2 golden corn veg singles in normal base and she said they have only pan base no normal base pizza and smiled front her colleague. Is this is way to deal with your customer we know it very well what is normal base and pan base? She did this kind of cheap activity only because of we are ordering for veg single normal base and she is not getting incentive or bonus on it. Is this is the rule of dominos where i am not getting incentive or good money we will not deal properly with customer and what you want in low price where i am not getting incentive we don`t have that item. This is not first time it happened two or three time. She did because of only this we always placed same order according to our taste.

This is too much embracing and shameful thing to dominos brand values. Or otherwise dominos pass the rule if you placed 1 order once you cannot place again for the same where we are not getting any kind of incentive. Kindly take strict action against her other wise she will

If you wish to talk with me related this incident then contact me with below mentioned contact number. Feel free to contact.

Thanks,
Gurpreet singh
+91-[protected]

Pizza ordered got delivered very late. Bill amount is Rs. 361. And the delivery boy, told that 300 will be refunded to your account within a week and he promised it, since it got delayed more than an hour. But no refund happened.
Details of the order are given below[protected][protected][protected] Hi Pradeep Miller, Thanks for placing order with Domino's. This email contains important information regarding your recent purchase. Please save it for reference. Domino's Restaurant Address Begur-hobli Hosur Road, 5, 9 &10 Ground Floor, hosapalya Layout Garebhavi Palya, hosur Main Rd, bangalore - 560068 Ph.no.[protected]/ 13/ 14/ 15/ 16/ 17/ 18, [protected] Guest Name : Pradeep Miller Guest Mobile :[protected] Guest Address : 491 8th cross, Raghava apartment- 560100 HOSA ROAD JUNCTION BANGALORE INDIA Txn No : FHMP[protected] Order Number : 41 Time of Order : 05/08/2016 01:09:04 PM Final Total : 361 Payment Type : credit Trace No. : dc[protected] Garlic Breadsticks[Qty-1] - Rs. 89 Chicken Lovers[Qty-1] Toppings : Bbq Chicken + Crisp Capsicum + Red Paprika Crust : Cheese Burst Size : Regular (serves 1) Rs. 310 Cheesy Dip[Qty-1] - Rs. 25 [MOT30] 30% off! : Rs. -119.7 Net Price : Rs. 304.3 Service Tax : Rs. 16.20 Vat : Rs. 40.50 Total Price : Rs. 361

See, I visited dominos at soul space arena, bangalore last day(20.05.2016) I ordered and one o[censored]r person has made my transaction. Money got debited frm my account, I hv msg and transaction details too. He said money will be refunded by 11pm yesterday. But I didn't get any so far I fed up calling u too. I want my money back by EOD. Ur quick action in this in higly appreciated. Other wise I will definitely approach consumer court how you guys are cheating customers. I'm very serious on this issue. I[censored] want me to send screenshots of the transaction I will send.

I had ordered 2 pizzas on 20/05/2016 at 10:17 pm and received an order confirmation at Dominos branch Brookefield first floor plot no 70, brookefiled road, doddanekkundi village, Whitefield, Bangalore-560048 ph no[protected]order number 307).We haven't received the order yet.it is 12:40 am now and we still haven't received the order.We called the branch and didn't receive any proper response and the people just cut the call .I am agonized and angry by such pathetic and horrible service. Look into the issue .

They deedi red money from my credit card but did not deliver pizza
Their helpline number was almost invalid - not responding- auto cutting itsel[censored]pon connection plenty of times.

We waited and waited in phone, thief calling them but there was no response from their side, but the only downside was that due to current online debit facilities that my credit card was deducted by the restaurant of the desired amount and we were left food-less...!!!


Please help

I ordered a Pizza Mania Extreme and the veggies that have been put into it are all rotten. From tomatoes to mushrooms and capsicum, every piece of the vegetables is rotten. This isn't the first time that we've been served with something like this from Domino's.
Date: 20th May, 2016
Domino's Pizza, Punjabi Bagh, New Delhi

I request a refund and assurance that the pizza that the company serves are as good quality as they are shown in the advertisements.

I've ordered two medium pizzas under 1 on 1 offer, one chicken mexicana and other chicken lovers but the italian sausage topping was missing from the chicken lovers pizza, also i ordered cheese burst but there was hardly any cheese inside the crust, this very very disappointing, it totally ruined my mood and evening, tried to call the store but unable to connect with them, very poor customer service. I doubt if i ever will order from dominos after such bad experience.

At around 20:18:38 hrs on 20.05.2016 i had orderes pizza n sides worth rs 865/- from dominos app from jaipur. But somehow due to technical glitch it went to maharashtra outlet. A dominoz representative called me and asked for diection of the address. When i told him that its in jaipur he said that you have ordered wrong and the order has been booked in mumbai. I have the mail as a proof where it is shown that my address is in jaipur and the retail address is in mumbai. But somehow he kept on saying that it has been my mistake in ordering. I can't understand how a literate person can say that knowing the fact that the choice of retail outlet is nowhere in the hands of the customer. It automatically gets re-directed in the app to the nearest retail outlet. However, he told that the order will be cancelled and the money will be refunded into my account within 7 working days but still i haven't got any confirmation regarding the cancellation of the order through mail or any kind of other media. The copy of the mail is attached for your ready reference.

I ordered two pizza with the frazer town branch, coles road, Bangalore on[protected] around 5.13 p.m . The delivery boy brought the pizza at 6.12 pm.his mobile number [protected]. I told him about the late. He called his manager and the manager told me that there is no time guarantee. If he is correct, why you are giving false advertisement claiming that you will deliver in 30 minutes. You are giving wrong and false advertisement. I need the reply from within seven days failing which I will take legal action against you both civil and criminally for misinformation and misrepresenting the general public. My Mobile no is [protected]

The double cheese margarita pizza had no cheese at all. Only a thick layer of maida/flour. It was indeed the most worst & horrible pizza i have ever had. I don't understand where are your standards going. And why the hell do you charge so much. A person won't eat for free also if you deliver such pizzas. Very poor quality of the pizza. Very disappointing seriously.

Hey dominos team

I was trying to order on may 14, 2016 - sunday pizza online from dominos and i selected paytm as payment gateway. Ordering from [protected]@gmail.com.
Rs. 754 were deducted from my paytm wallet but dominos messaged me on [protected] saying this, "sorry, your order could not be processed to our restaurant due to a technical reason. Money will be auto refunded in 7 working days for paid orders."

Please process the refund as soon as possible.
Fyi the screenshot for payment details of the same transaction.

Regards,
Dheer
[protected]@gmail.com

[dominos india] - order placed - denied to deliver
Vinyas b. V. 13:27pm
To: [protected]@gmail.com bcc: vinyas b. V., vinyas. [protected]@hotmail.com, vinyas. [protected]@outlook.com

Pathetic service from domino's outlet in kasturi nagar. They denied to deliver my order. I have been a customer with domino's from past 3 years and i really hate the service provided to me by kasturi nagar domino's outlet. Store manager is not even bothered to listen to me. Vinyas [protected] / [protected]

Complaint number: 1284850
Order number 4
Outlet: domino's outlet in kasuri nagar, bangalore.

Pathetic service, i will inform my company, friends and relatives to stop ordering from domino's.

I have posted in facebook as well!

Store manager didn't even bothered to listen to me and was very very rude.


Regards,
Vinyas b. V.
Mob: [protected] /[protected]


Date: wed, 18 may 2016 12:36:41 +0530
To: vinyas. [protected]@live.com
Subject: [dominos india] - order placed
From: [protected]@dominos.Co.In


Hi vinyas bv,

Thanks for placing order with domino's. This email contains important information regarding your recent purchase. Please save it for reference.
Domino's restaurant address
Kasturi nagar, ombr kasturinagar main road bangalore karnataka-560033 ph. No.[protected], [protected]
Guest name :
Vinyas bv guest mobile :
[protected] guest address :
307, 1b c near vijanapura underpass, east of ngef kasthuri nagar bangalore india
Order number :
4 time of order :
05/18/2016 12:37:26 pm final total :
545 payment type :
Cash trace no. :
Cash[protected]
Cloud 9[qty-1]

Toppings : babycorns + crisp capsicum + onion + jalapeno + paneer + fresh tomato crust : double cheese crunch
Size : medium (Serves 2) rs. 540
Coke mobile[qty-1]
- rs. 55
Veg parcel[qty-1]
- rs. 29
[olo30] 30% off! : rs. -162
Net price : rs. 462 service tax : rs. 23.61 vat : rs. 59.02 total price : rs. 545

Following order was not delivered by dominos and also money was not transferred back

Guest name :
Usha pingale guest mobile :
[protected] guest address :
C-17, vatsalyanagari coop hsg society, near guru ganesh kothrud right bhusari pune india txn no :
Fam[protected]
Order number :
116 time of order :
05/17/2016 08:15:50 pm final total :
544 payment type :
Credit trace no. :
Cc[protected]

Hi

This is sheetal. On 30/4/2016, i went to one of your outlet in mahagun mall, ghaziabad, up for dine in. They swiped my card twice but told me that card is not working, so i paid them cash that time. Afterwards i found out that rs 608 have been debited twice from account for pcd:[protected]:02pl[protected]:jubilant fo. Its been 18 days but yet the amount is not refunded. Kindly look into the matter.

Sheetal
Email id - [protected]@gmail.com