Domino's Pizza Complaints & Reviews

I ordered online pizza from dominos on 24 may16 at 7:45 as it was late by more than 20 min i asked for refund as it was paid already first the store manager(dinesh- vasant vihar-delhi) talked to me very rudely and refused to refund and started arguing.later when he saw m not gonna convienced he said ok it will be refunded and just hung up.he did not even bother to confirm the time frame or apolozise.it has been more than a week neither i got my refund nor any confirmation from their side.its just pathetic how some people spoil the entire brand's image..i have written an email again for the refund, but no responce yet.

Hi

I have made a transaction (Reference number fpt[protected]) of 363 rupees on[protected]:27:02 pm to order dominos pizza.

Amount was deducted from my paytm account but i recieved a message saying that transaction was not successfull.

When i checked with paytm they said the transaction was successful.

I have attached the error screenshot as well.

Please check and refund my money back

Regards
Dinesh v

Hello,

Recently our company, fujitsu consulting india pvt. Ltd. Has entered in corporate tie up with domino's pizza. The tie up is 15% discount on bill value between rs. 350 to 1000 and 20% for bill value above rs.1000.

I had been to domino’s pizza joint at below mentioned address on 30th may 2016.

Store address : basement, ground floor and first floor, padale palace, 11 erandwana, padale chowk, near sharda center, karve road pune, maharashtra

This is to bring your kind notice that discount was not made available as per corporate tie up. I displayed my company id card as per tie up conditions, but counter staff said that there is no tie up with fujitsu and can’t offer discount. The domino’s staff further told that the corporate discount offer is for infosys and wipro employees. The domino’s staff did not take any efforts to check with higher management about the tie up and just denied the discount. Also the order was not taken correctly and hence you can see there are two bills for one order.

Following are bill details for your ready reference.
Order no invoice no date amount server
88 dpi66235/[protected]/9866 30-may-16 430.01 akash k
95 dpi66235/[protected]/9873 30-may-16 230.01 akash k

It was quite embarrassing situation for me in front of my family members and other customers. Can you please look into this and let me know further course of action?

Thank you,
Sameer bansude
Emp id : 18171
Conatct : [protected]
Email : sameer. [protected]@gmail.com

To whom it may concern
I am very disappointed with my order
I ordered, personal (create your own) ham, mushrooms, mixed Peppers and red onions. Strippers combo, coleslaw and 1.25 litre bottle of coke
What I received was
Chicken and ham pizza
Half burnt wedges in the strippers combo
1.25 litre bottle of diet coke

Only thing the pizza deliver said to me was that thay had no coleslaw due to it being bank holiday, so thay have put in 500ml bottle of coke
I did try phoning Strood store about there error but had no reply
My bill came to £19.76 and I paid by card
I am very, very disappointed. I have had no problems with dominos before now and use often for myself and my children.
Please can you inform me what can /will be done about this.
What I would like is my order or money back
Denise roberts

When it come to home delivery, dominos proved that they are the worst. Its been a mnth since i've raised an issue over twitter wid u guys but till date no one turned up. You dnt give a damn to the customers. I've orderd some pizza from the shahdara jyoti nagar branch on 9th may, you guys deliverd a piece of rotten pizza. Your world class customer service dnt even bother to reply. Seriously i've never expctd such kind of pathetic experience. I could've bought the pizza from the local pizza shops. M gonna publish my experience everywhere and will nvr use ur services

‪#‎dominos‬ ‪#‎experience‬ ‪#‎sunday‬ ‪#‎pathic‬ experience.. So this is wa happened.. Asked for home delivery from domino's. Waited for 2 hours didn't recv the order.. Tried calling customer care but no help. Everytime they tried connecting me to the store.. The store guys never received my call... Me and my friend decided to go to store itself.. We were not calm but we didn't knew this will come.. The restaurant guy attacked us.. And when i tried recording this they tried to attach me as well.. Domino's team yu can view ur cc tv footage. I am still trying to raise concern with dominos but the concern department is not answering.. I wish i could have recorded this completely. Anyways dominos thanks for spoiling my sunday and ‪#‎ipl‬ match as well.. When we started recording he tried speaking softly and later all of the sudden he tried snatching the phone. Sorry for the typos i'm pissed. Plese share. Hopefully ppl from domino's can be reached through this. #dominos ‪#‎cv‬ raman nagar.

Your delivery range of 30 minutes is good but what for those who are not in range. Atleast take more time and provide them online orders. So that they can avail their e-coupons. Some o[censored]s can afford late delivery but they want DOMINO'S PIZZAS and they also want to avail e-coupons provided to them by tata sky recharges, paytm wallets, hike etc.

Therefore, PLEASE DO SOMETHING FOR THEM OTHERWISE THE COUPONS PROVIDED ARE USELESS.

-i ordered from my app from phone made online payment
- but the amount debited to my account but pizza not delivered
- i enquired from local office but they say no order received
- my payment of 733 still not credited to my account
my details are as follows
phone [protected]
name harmit singh
add A3/233 third floor janakpuri
new delhi 110058
bank state bank of indid rajouri garden branch
Ac no [protected]
ref no FSB[protected]GOCBIRXV9
AMOUNT --- RS 733
DATE[protected].05.2016

This is a complain against your store and store manager in SARJAPUR ROAD.This is the fourth time i have ordered through this store and my dissapoinment has only increased. For all my four orders the pizza has never arrived before 1.5 to 2 hrs. Yesterday it arrived in 1 hours 15 minutes. When questioning the store manager on why should we pay for the pizza he replied that i am not running a trust for you but still you can keep the pizza as a charity from my side. With this kind of service i am not surprised why your order volume is going down everyday and why we will never order with Dominos again, pizza hut is any day much better in service. I had 6-7 guests yesterday and we all plan to take it up in social media and bring this to the notice of everyone particularly against that store of yours. It goes without saying that i did not pay for the pizza and in the words of your reputed store manager kept it as a charity from his side, since it was 11:15 in the night i was left with no choice.
With so many online options available these days, will make sure that the people that i know do not order pizza atleast from that store.

(Store Address - NO. 18/2A, ANMBALIPURA VILLAGE, VARTHUR HOBLI, BELLANDUR GATE, OPP. IDEB SPRING FIELDS, SARJAPUR MAIN ROAD, , BANGALORE - 560034 PH.NO.[protected]

I still dint received my pizza, it's more then 12 hours now
And you people are not attending my call also.

You sucks all time, refund my money right now or else i'll come to your store and blast all in front of all.

You say 30 mins delivery time. And taking more then a day.. Because o[censored] all o slept with no food last night.

Kindly respond now u guys.

Regards,
Purshottam kurade

I ordered pizza from dominos on friday 27th may @ 9:27 pm.. I literally waited until 11:20 pm to receive my order... After continuous calls on # 68886888, since 10 pm i neither received a call from the person to deliver my order.. Only after 10:30 pm i recieved a call saying that my order is on the way.. Though the store is 15 min from my place i recieved the order at 11:20 pm.. There is no customer satisfaction.. If the delivery is delayed least there should be some tendency to keep the customer informed rather putting them on a jeopardy.. This is ridiculous!!!

Ihad. Worst. Experience. With. Dominos, of, my, order, no.257. Yesterday. At. Badlapur. East. Office. Staff. Is. So. . They. Have. Waited. Us. For.50. Minutes. And. Sofar. With. No. Respect

We. Have. Waited. Just. Stupid. People. Over. There. Staff. Is. So. Irrelevant

I. Will. Never, go, for, these, in. Future. And. Also. I. Will. Suuget. Not. To. Go. For. Dominoss. Ever


Regards
Mitesh
[protected]/[protected]

I bought a regular pizza and chicken wings yesterday from Joka, Ridhisidhi park outlet. They arrived 50 minutes late. After delivering the pizza at 8 pm they call me back at 12.05 am. WTF is this? Why they called up at midnight? I received the call and utter surprise and disgust disconnect it. I can give you call detail if you want. What kind of hospitality is this. I took it very very seriously. And decide to not buy any product from domino's further. I will also take serious step on this.

We placed a order at dominos of samachar market mayur vihar extension.
We placed it at 9:20 and they delivered it at 10:30 in a worst condition and the order was wrong as well! The pizza was not hot at all and there was very less cheese in it! When we complained them they asked us to wait for an another hour! They spoiled our evening and made us embarrass in front of our guests.. Worst experience ever.. we want a strict action against them as early as possible ! We are very dissapointed with thier this behaviour! We will never again order pizza from dominos!! Phone no - [protected]

I ordered a large chicken fiesta pizza in Jaipur on 27th may, 2016.To my dissappointment, it contained mutton topping instead of chicken.So as the next logical step I called up the concerned dominoes branch, after hearing the complaint once they cut the phone and ignored the subsequent calls...Aggrieved by such irresponsible and disgusting behaviour on part of dominoes!!

Hello...My name is Sanu. Phone number [protected]. I ve done an online order (order id 267 dated[protected] time 8 46 pm) to buy two pizzas from sasthamangalam, trivandrum, kerala outlet of dominoz. When i went there to get it they have not provided any cover to carry it to my home even if was willing to pay and since i was on my bike i had no way to carry them. A girl told me it was out of stock. I came back to my home and went again on my car to take that order. There were a lot of employees but none responded to me. i was there for around ten minutes. i requested to atleast five to six of those employees to give me my order. Two of em were busy billing orders of other customers. That was fine. But some were just chit chatting about their personal issues. It was so annoying and frustrating. Thank God i have not paid for the order and was so pathetic experience. I dont know why they put so many employees. If they atleast mind the customers it was okay. But it was so bad...

I placed an order with a gift voucher worth rs. 500 that i purchased from nearbuy and it would not let me pay online for the remaining amount. So, i canceled the order. Now it is saying gift voucher is already used. There is no contact number or email address of customer service to address my issue. I always get connected to the same store manager who canceled the order but had denied to help me.

I have been eating pizza for years.

Faced many problems whenever i order pizza from dominos
The outlet in vasco (The staff are very rude) especially the ones that take the orders.
Once i ordered a pizza with cheese burst. It came without. When i called the dominos helpline back she said i knew you would complain that is why i we put extra cheese. Firstly is this the way to talk to staff? Secondly there was no cheese burst.
I have eaten so many pizzas all over the world. I am the number 1 fan of dominos. Please don't let me change my mind...

(Calangute) once i ordered. The pizza came like a landslide
I guess the delivery boy kept it at a tilt... I tried calling back. But nobody was answering the number. I don't know how dominos will run when nobody in calangute is picking up the calls... I was so hungry. My partner said leave it. So i quit calling and ate the misfit of a pizza...


These complaints are to get to your notice. And please find out the lady who is on the front desk in vasco. She deserves to be let go
I ordered pizza from vasco 4 days ago. So do find out.

[protected]

I ordered for two taco mexicana and two chicken parcel from the app. I entered the exact location. I don't 've any idea what your app fetched from it. After 45 minutes i get a call from the delivery guy saying we don't service in this area. Then i talked to manager and he assured me the delivery in half an hour. But then i waited for 1 hour and call them only to know that the order has been cancelled. And customer care executive was arguing with me me "sir, not our fault. You entered a wrong area". I called again to talk to a manager only to hear the same arguments. "don't worry sir. We are not keeping your money. You 'll get it in 7 days" service. I tell you. You should teach your executives at least to inculcate some politeness in then.

I had ordered pizza today at 20:38, order number 87, dey delivered pizza after 1 hour and charged me 275 Rs from total bill of 575 Rs. Is this the right thing to do after giving promise to deliver in 30 minutes and even after that how can u charge like this???? What is the exact rule of deduction???? Or are your workers are fraud?????? Please look into this matter. Thank you