Dear Team,
Would like to bring to your notice on[protected] was my son's birthday and he wants to have the Pizza from Dominos, so I went to your outlet at Deep Shikha Complex, Shop No. 114/23 G, Wazirpura Rd, Near Sanjay Talkies, Sanjay Place, Agra, Uttar Pradesh 282003, and I was standing there for 15 minutes to place the order when the girl at the reception told me that it will take time to order at the counter, so I should download the app and order through it, so I wasted the time again to download the App and then to place the order, and I again should her the order this time on the App, and ask her what is the problem there, so instead of getting that rectified, she asked one of her senior to make the offer applicable -then that person came and told that he will just come back in 2 minutes and will see into it -so after almost wasting around 25-30 minutes I was not able to place the order and I walked out and ordered from PIZZA HUT, just next door.
My purpose of writing this is not to put anybody in trouble, but I just want to know how you claim 30 MINUTES or free, when you are not having the capability even to take the orders or to solve the query of a person in 30 minutes .
I hope I will at least get a reply on this email -and again it will not be left like this, and this is for several times I have faced this problem with Domino's in Agra.
Domino's Pizza customer support has been notified about the posted complaint.
I contacted their customer care, they asked me to wait further, (knowing that it took 2 hours of futile wait), they were helpless, blunt and had no concern whatsoever was a customer going through.
The customers executive asserted that due to some technical surfacing, the Rajouri Garden, outlet will remain closed, that day. The concern is that if they are aware that the outlet won't accept online orders, why at first place, they showed the time slots that were accepting online deliveries for those slots for yesterday. We wouldn't have paid the amount at first.
Neither did I got my refund, nor the time, and not the food even.
Despite me calling their outlets for 3 times, they were reluctant to initiate the refund and keep on mocking the customer for the bestowed faith.
The degree of the stubbornness was such that till today, I didn’t get my refund and I feel completely awestruck to describe that the entire day went futile but it reaped no fruit as they have the policy of whiling customers’ money and time both.
Unlike Swiggy and Zomato, Dominos not even once thought to give a message stating the initiation of refund.
It was utter mockery of money, faith, time and hopes on a weekend to have a feasty meal.
I request the consumers to not go gaga over social media hype, that’s just one of the ways to ensnare customers and trickering them.
Off the hassles and concerns, I have decided to take a stringent action unless they won’t initiate my refund.