Domino's Pizza Complaints & Reviews

This is with regards to Zomato order no [protected] dated 17th sept 2022. Order was placed on 3.43 pm and deliver time promised was 4.14 pm being an outlet next door to my Office and I waited almost 40 minutes waiting for the Pizza to be delivered, no attempts were made for delivery then Finally I had to send my person to collect the Pizza since, there were guests waiting at my office and I made them waited for almost 40 min, they had a flight to catch. .Strange.
Also it seems that dominos are least bothered to serve their customer. Order delivered was not at all hot, not cooked properly. Tasteless at all. I think I am losing trust with Domino's.
I collected my order from Dominos Pizza and Unfortunately, they looked as though they had been already cooked long time before and then served handed over the parcel to my person. Further, we ordered a combo of 4 different pizza We received 2 pizza which were similar and other 2 were different. The Pizza were already Rotted and not at all hot, it was a cold pizza which tastes so bad and i had to throw all order in the garbage.

I personally feel that dominos has no place interacting with the public and they lacks the most basic sense of propriety and kindness.

Before getting the delivery, I had been informed that out of 2 items, 1 is not available & if its fine to get the only 1 item delivered & the refund for the same will be done in 24 hours.

Order was placed on 29th Aug2022 order no- [protected] prepaid- BTM 1st stage, BLR

Its 17th sep 2022 today & after multiple calls also no updates from the customer care.

Whenever I call, the lady asks me the issue to reiterate & ask me if she can send that 1 missed item right away ...whether it is day or night. & closing the call everytime saying your issue is forwarded to the higher level.

I have mentioned clearly that it was for a guest & sending the item now wont be of any use...still same question is asked 100 times...

They dont have the efficient team who can handle & update the status to the customer properly.

I just want the refund of my amount to the original payment account ASAP.

I never expected this kind of behaviour from such a big name, really shame that customer has to follow up to get their money back & they are just keeping quiet.

I ordered pizza and fries, Delivery guy only delivered pizza and said they will refund for fries. They did not refund until I called hours after. Without my consent added to Domino's wallet and not to my source account. Upon calling night shift manager Narendra, talked rudely said will not refund for missing item as per Domino's policy. After that some Domino's Delivery guy called lecturing on Domino's no refund policy.

Dear Team,

This to let you know that I had made a payment of Rs. 162.75 /- for order no. 127 on 05.09.2022 at Dominoes store located at Baramunda Colony, Bhubaneswar. Pin 751003

The store incharge insisted to make fresh payment as they claimed they didn’t receive payment for the order but my account was instantly debited (Screenshot attached). They assured me that Domino’s will initiate the refund within 7 working days. It’s extremely frustrating to follow up with the store incharge mr. Sovik since they are not willing to resolve this issue on priority and giving same monotonous replies.

Unfortunately, I haven’t received any payment till date. I am attaching all required details for your reference.

Regards,
Rajat Sahoo
M : [protected]

Mobile number used for payment : [protected]
Name : Chaitali Pramanik

Order 2 choco lava cake on 5 sep got a call from them that sir it is not available you refund will be intiated waited 48 hours no response from there then called customer care they said sir it will take 5-7 days after 10 days just visited dominos nothing response is shown from there side

I have ordered Dominos Pizza (1 Regular BU Farmhouse) and (1 Veg Classic Burger Pizza) on 11.09.2022 from Dominos App. The order was placed on 09:28 PM with Order ID : DPI65813; Order: 257). The order was placed at Ballygunje Circular Road Branch, Kolkata. I have received the order at 11:02 PM. (Exact after 94 mins). It was 30 min guaranteed by Dominos. Still I had to wait. Also, the restaurant at Ballygunge Branch doesn't have any updated phone number. All the phone numbers of that branch has numbers which are out of service. How can we talk to them? And the toll free number provided in the app are useless. Strict Complaint to be made under them.

The Dominos in Mizoram is charging 45% GST of the food item from the customer.
In the receipt the details of certain charge are not mention also they were taking away the receipt after the token no. is issue. Kindly investigate the present issue of the Aizawl Dominos

Sir Mera pf amount not credited in my bank account please help sir hm 2-3 bar form bar chuke hai av to pf nh mila please hmari madad kariye hme paiso ki bhot jarurat hai

Respected sir
I ordered pizza from Domino's Bareilly on 26, aug 2022, which is located in phoenix Mall, bareilly.The cost is around Rs350 but due to non functionality of gas pipe line they cancelled my order.they told me that we could not refund you because I made payment through UPI..The store manager told me that your money will refund within 7 days..But it's 10 sept now my money is not refunded and they didn't give proper reason and proper reply to me..i want my refund back as soon as possible

I was placing an order on 11 September 2022 and money was deducted from my account but order was not placed.

I have ordered(#148) pizza on 8th Sep 2022 at 8.02pm and delivered at 9pm. App shown as 30mints delivery guarantee for every order. They are not delivering even single pizza on time as suggested in the app. My home is located within 1km from the dominos outlet(New No. 51, Old No. 166 Junction of Gandhi Rd. & Mudichur Rd, Gandhi Rd, Tambaram West, Chennai 600045). Still they are unable to make it.
Then what is the point & meaning of 30mins delivery guarantee which mentioned in the app. They not even asking sorry for the late delivery. Simply deliver person telling that as instructed by store manager, cancel the order if you don't want to receive. what behaviour is this?
They think like even if we don't buy, it will not affect their business. they have other customers to sell it.

Dear Domino's Team,

I'm Dinesh Kumar, On 8th Sep i ordered pizza from zomato at Gamma 1 greater noida, details and recipt in attached

There was a kid birthday at my sister home, and we received this order 1-2 hrs late, while we received this pizza it was cold and dry, which is not eatable my sister asked delivery boy this is cold pizza and one item is missing in this order (crinkle fries Rs 75/)

Delivery boy said you should contact to Domino's and he can't do anything,

However we'd received this and called to Domino's on[protected], helpdesk executive said, he will provide us complimantory Rs 300 + missing item refund on your registered number ([protected]) Domino's app wallet.

Today I called they said they has cancelled This request.

Now today is 11th Sep still there is no ammount I have received, even my missing item amount which was mistake of Domino's only

We'd thrown this pizza in garbage.

Pls confirm when I will receive this pending amount

Thanks
Dinesh ([protected])

I went to your Restaurant in sector 38-D Chandigarh yesterday at around 8-45pm for a self pickup of Pizza as I wanted a quick delivery . I went to the front desk and asked the concerned lady to take my order . Her name was Gurleen Kaur . After waiting for nearly 10 minutes she got the time to attend me . I specifically mentioned her twice that I want a spicy Pizza for 2 persons . She suggested me that I should go for Peppy Paneer pizza medium size .I placed the order (order no 258 transaction id 73582599 ref no[protected] and made the payment of Rs 481-95 and kept on waiting for my delivery . After nearly 20 mins of waiting time I got my order . I took it and came home and found my wife waiting for me and asked why it took so long. Anyways to our utter surprise when we opened the box and took a slice we found that it was not the order which she placed for us and infact was a totally non spicy pizza without cheese .My wife had specifically asked for spicy pizza and got infuriated on seeing it . I explained her that I asked for the spicy one but why they sent this one is beyond my comprehension . My weekend got spoiled because of carelessness of your employees and I reported the same at your Toll free number at around 10-15pm.We dont expect such kind of services from a company ofyour status and repute .I expect a prompt corrective action from your side on this issue and resolution of my complaint by either giving refund or replacement
SANJEEV NAGPAL
Phno [protected]
[protected]@gmail.com

We have placed the order at 7.45 pm.. now it is 9.00 pm till now it is not delivered.. when we called the toll free number they are unable to tell that whether it will be delivered or not.. when we called the store..it is switched off...how irresponsible they are to keep their phone switch off during working hours...how irresponsible they are that they will not even intimate us any information about the order...
I would rate it worst...

Sir i was at Domino's outlet at fun mall in lucknow on 31st aug and i had an order DPI[protected] and i paid using Paytm (screenshot is attached with this mail) but i was told that the Paytm wasn't received by them and i have to pay them in cash instead, i was told that i will get my money back within a day or two but I haven't received it yet...please help

My order no is 129.The date at which I ordered was 5/9/2022.Domino's customer service is non responsive.I was missing Butterscotch mousse cake 1 I had ordered 2 and my topping were off.Please Refund my amount or I would not like to order from dominos anymore.This is not acceptable from dominos.We had cooked properly this is your response.I have pictures to prove it.Please refund my amount.Look at the picture.Please respond.

Dominos is just saying please wait we will give a reply shortly and still no reply.I had informed them please communicate through email but they insist on communicating on phone.I don[t want to communicate on phone pathetic service.I have uploaded photos aswell.

I placed a order on dominos through their app and made the payment. The amount rs.336 has been deducted but the order was not received. On the page of track order it just shows Order confirmed.

I had ordered two pizzas, Veg Moroccan spice pasta pizza and Margherita Cheese Burst in regular size each. The quality of the food is abysmal. The quantity of the cheese is not worth paying extra for cheese burst. The pizzas are over baked and felt like we are eating cardboard. The pizza pasta did not have proper seasoning, not was the sauce even evenly spread out on the whole base. A few pieces of pasta was thrown on it, half of them placed where there was even no sauce. Paying the cost and spending time and fuel and money to get this can not even worth a quarter of it. We have had pizzas from Domino's before and we know the quality of your food but today the food was beyond compare today. The service has been the worst. Even after complaining for the almost inedible food that we paid for, we have been offered a 66 rupees coupon, that too from swiggy. How does a 66 rupees coupon compare to us waiting for half an hour for dinner and recieving almost inedible food? We have contacted swiggy and have recieved the news that they can't reach the outlet and your DOMINOS outlet is not even reachable. Is this the kind of service you are offering?

I would like to raise a complaint as a customer. I have been having domino's pizza for a long time. However, today when I received my dominos order, out of four pizzas one pizza did not have a seal, the seal of the other pizza was tampered and the chilli flakes packet was empty. Considering the seal is proof that the pizza is fresh and authentic, the pizzas I received were unacceptable.

I have also sent a mail regarding the same.

Dominos cancelled my order and has not refunded my miney even after several complaints and now one of the customer helpline staff has lied to me regarding the refund and now refuses to pickup my call. Domino's Pizza has harassed me even after calling them several times calling them.