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Domino's Pizza Complaints & Reviews

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Updated: Dec 5, 2025
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Domino's Pizza reviews & complaints page 214

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M
Megha Ramesh
Apr 17, 2016
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Address: Bangalore, Karnataka, 560073

Hi Team,

This is to bring to your notice that compared to other branches the quality of pizzas served in Dominos Bagalkunte Branch, Hesarghatta main road, Bangalore is very poor and also we have seen negligence in receiving/attending the calls by the service providers in this branch. We have been trying to place order right from 6PM but we are hearing to busy tone for more than a hour.

Kindly look into the issue and support in providing better service to retain the same goodwill and also customers.
Domino's Pizza customer support has been notified about the posted complaint.
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    vardhamanbn
    from Bengaluru, Karnataka
    Apr 17, 2016
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    Address: Sambalpur, Odisha, 768001
    Website: pizzaonline.dominos.co.in

    Should we pay service tax on take away?

    Took a pizza from domino's, near big bazzar sambalpur.

    As per indian tax rule, there should not be any service tax on take away or home delivery.

    1) request you to let all o[censored]s know why service tax is collected for take away or home delivery?

    2) also your home delivery drivers are so rash, they tend to break all traffic rules. Especially the r.T.Nagar branch, bangalore.
    Domino's Pizza customer support has been notified about the posted complaint.
    Dear Team,

    There is no solution or action take yet. Also the Domino's Team said will call me, but have failed to do so,
    Dear All,

    Still the issue is not resolved, the domino's team is not replying or giving the details in mail. How come the issue is not resolved.
    Also not sure why the ticket is closed.

    Domino's Pizza — balance deducted from account

    I am ordering 244 rs pizza though the online process by my debit card .i am not getting my order. Also the amount of rs 244 has been deducted.please check out the problem and give me correct response as much as possible.

    my balenace is cut but not risev pizz

    my mo no is [protected] name rupa singh

    worst pizza ever tasted and also complaint but no action taken

    I have complaint about the worst pizza been delivered by domino's on 20th July . My complain is still not attended by any official person of yours . Is this your service, then it is the worst and shamefully thing for domino's
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      aarveeraman
      from Chennai, Tamil Nadu
      Apr 17, 2016
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      Address: Chennai, Tamil Nadu, 600033
      Website: Dominos

      I visited dominos pizza, ashok nagar, chennai on 16 april 16 and the outlet charged me vat at 14.5% on the gross amount besides 5% service tax, which is irregular. Vat is to be charged as the difference between output vat and input vat. I may be compensated suitably and action may be taken against the company for duping the customers.
      +1 photos
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        V
        Vinod64
        from Delhi, Delhi
        Apr 16, 2016
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        Address: New Delhi, Delhi, 110066

        1;mr. Omprash delivery boy,
        2;bill and order number not to send,
        3;i had extra payment to my pizza order,
        Mis behavior,
        4;one hour ten minutes late to delivered in my order,
        5;23.15 that was sent the bill after the complaint to bhikaji cama place domino pizza hut,
        Order number is, 171, invoice number is dpi66249/[protected]/3402
        16/4/16
        Server is shashi bhushan k
        My number is
        [protected]
        Vinod kumar solanki
        Domino's Pizza customer support has been notified about the posted complaint.
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          V
          vm001uec
          from Merta, Rajasthan
          Apr 16, 2016
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          Address: Gautam Buddh Nagar, Uttar Pradesh, 201304
          Website: dominos.co.in

          Hi,
          Date order: april 07, 2016.
          Transaction number: cd[protected]
          Dominos center: sector 48, noida
          I ordered online and paid rs 475/- online. After successfull payment, i got an email saying-
          "oops! We were unable to place your order to the kitchen due to some technical reason.".
          I am waiting till date for refund...

          What the hell is this..
          Even talked to manager at sector 48 dominos branch, he keeps on repeating that wait for 7 days...
          Mar 7, 2017
          Complaint marked as Resolved 
          Manager refunded money in cash at my home after this complaint
          Domino's Pizza customer support has been notified about the posted complaint.
          And No refund till today.
          I Called centre of sector 48 Noida today, Mr Sanjay Bhadoria pics up the call and tells me that,

          "Order was not failed !!! we processed it... "

          What crap and unprofessional behavior from Dominos... You are here to eat up my money ??????
          Ordered for a pizza online. Pizza was not delivered even after one hour. No one contacted to inform about the delay. Got a message that the delivery was made. In fact the food never came. Service and commitment level of employee is sub standard. Moreover they are trying to defraud customers by sending wrong delivery message.
          No dinner for family and guest. Dominos should be ashamed of itself.
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            P
            purnea
            from Mumbai, Maharashtra
            Apr 16, 2016
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            Address: 492013
            Website: www.domnio.com

            A complaint was made to their HQ in Bangalore for not taking order and not delivering and the argument was it is not in our area. It is found that they deliver very close to where we live but not to our place. It means they are loosing business. After the complaint, a person calls from Domino Bangalore and Listened to the complaint. He advised that he will sort it out after talking to local Domino Pizza. Then again two persons (Managers) from Local outlets call and finally assured that the outlet at Tikra Para Domino outlet located at Panchmedi naka, infront of Colors Mall will deliver as they serve our area. This was agreed by Manager Incharge of all Domino outlets of Raipur, Chhattisgarh. I felt assured.
            Yesterday night at about 7:30 pm we decided to order a Pizza and a person of Panchmedi naka Domino picked up and I explained everything to him. He said he will check up his Manager and called back. He noted my telephone number. He never responded. After 30 minutes I called again the same outlet and this time a girl picked up, but she said we will not deliver at our residence as we do not go there.
            So all the exercise of calling, writing through emails in last few days went futile.
            This is the story of service at Domino.
            Hope some one at Domino will read it and try to sort out the delivery problem.
            Domino's Pizza customer support has been notified about the posted complaint.
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              Anshul Pande
              Apr 15, 2016
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              Address: Dehradun, Uttarakhand, 248001
              Website: www.dominos.co.in

              I had ordered pizzas on april 14, 2016 for inr 808(after discount) and made payment through paytm wallet. The dominos website returned a error message but the paytm wallet showed "success" for transaction. I called dominos to check of they received the order and they said no. So, i ordered again(with no discount offline) paid in cash inr 896.
              Now my paytm wallet says "succees" and they r askin to contact dominos who r not giving resolution on twitter. Need refund
              Domino's Pizza customer support has been notified about the posted complaint.
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                B
                bhavya20
                from Delhi, Delhi
                Apr 15, 2016
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                Address: Gautam Buddh Nagar, Uttar Pradesh, 110015
                Website: www.dominos.com

                Complaint Reference No- 1199646 Dated: 14/04/2016

                I placed my order (order no. 311, KUNAL CHHABRA ) at 9:14 PM (14/04/2016) and it reached my place at 10:45 PM . It was surprising to see such pathetic delivery services and thus I cancelled my order after numerous reminder calls at your Kirti Nagar outlet (had conversations with Jaspreet, Puja and others).

                The website showed that the order was dispatched long ago. This is a sheer piece of cheating with a customer showing him the order as 'dispatched' and making him wait even after he has made a pre-paid payment. This led me to face lot of embarrassment in front of my guests who were standing at my door and were just about to go back their respective homes, that is when the delivery guy arrived at 10:45 PM. It was such a humiliating experience in front of 10-12 guests at my place.

                Even while I write this complaint right now, I have NOT received any regret call/text from your end. Such services by Dominos have to be termed as miserable and Dominos is not worth its big name if it is NOT capable to serving its customers who are staying just 200 metres away from the outlet.

                I want complete refund and please ask the company to arrange to send a large pizza each to 6 couples who were present at my house today.
                Domino's Pizza customer support has been notified about the posted complaint.
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                  S
                  SkyDwivedi
                  from Delhi, Delhi
                  Apr 14, 2016
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                  Address: New Delhi, Delhi, 110016
                  Website: www.dominos.co.in

                  I ordered a pizza on 14th april 2016, the order was late so i called in dominos restaurant c-7 malviya nagar office to ask why the pizza hasn't reached. The person at the receiver end had no idea about my order no. 236 and also about dominos website. He said due to navratri puja it can take upto 1 hour to deliver, so i told him that i ordered 1 hour ago and it still hasn't reached here. He said then you should not order from home and next time pick it up from restaurant. No need to order from home and hung up the phone immediately.
                  Domino's Pizza customer support has been notified about the posted complaint.
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                    S
                    Sriyansh000
                    from Jaipur, Rajasthan
                    Apr 14, 2016
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                    Address: 302019

                    I have already raised a complaint and the complaint number is 1183459.this was given some 6 days back.but I don't think you value your customer and if al all you did not read the previous complaint I am writing again.I live in Jaipur near mansarovar metro station in UDAY NAGAR B.and there are three outlets near to my place mansarovar, shyam Nagar and vaishali Nagar but none of them want to deliver to my address as if this address is out of India.can you let me know as to which outlet caters to my address.
                    Domino's Pizza customer support has been notified about the posted complaint.
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                      V
                      vardhaman narasagoudar
                      from Bhubaneshwar, Odisha
                      Apr 12, 2016
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                      Address: 768001

                      As far as per law there should not be service tax on take away.

                      This is cheating customer & charging extra money on take away. Request government to take strict action. Although I am a regular customer of domino's was having a trust that domino's do a fair business & treat properly customer.

                      Also their home delivery drivers drive rashly & break all the driving rules specially in Bangalore.
                      Domino's Pizza customer support has been notified about the posted complaint.
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                        C
                        Chandni5
                        Apr 12, 2016
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                        Address: 122011

                        I had ordered pizzas on april 8, 2106 for inr 2536 and made payment through paytm wallet. The dominos website returned a error message but the paytm wallet showed "success" for transaction. I called dominos to check of they received the order and they said no. So, i paid again using netbanking which went through.

                        Now my paytm wallet says "succees" and i have probably paid amount to dominos twice. Need refund. Here are the paytm transaction details -

                        Paid for orderbilldesk order #fpt[protected]paytm cash txn id [protected]-04-08 07:57:59 pm
                        Domino's Pizza customer support has been notified about the posted complaint.
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                          S
                          Shivangi vats
                          Apr 11, 2016
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                          Address: 843001
                          Website: www.consumercomplaints.in/new_complaint

                          I am a regular customer of domino's pizza.
                          Today i want to order some pizza from nearest outlet of domino's pizza situated at anand complex, hb road, ranchi. Manager named "mr. Prince" told me that he is unable to deliver pizza to my present location, which is hardly 5800m from my present residence.My current address is
                          Janadhan apartment
                          House number--3b
                          Arvind marg
                          Bariatu road
                          According to me 5.8km is small distance, pizza can deliver without any problem.
                          This is totally disregard towards your customer. Please take appropriate and quick action on this issue.
                          Domino's Pizza customer support has been notified about the posted complaint.
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                            R
                            roohibhathal
                            from Behror, Rajasthan
                            Apr 11, 2016
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                            Address: Mohali, Punjab, 160118
                            Website: DOMINOS.CO.IN

                            We visited store fifth time this week and were told regular base is not
                            available and have to pay extra for pan base. So we had our meal at KFC
                            and just to check we ordered online and we were confirmed on phone for
                            our online order that regular base is available after 10 minutes after
                            confirmation of on availability in store. We had a word with the store
                            manager also .He was just try to cover it up by saying they will give
                            pan base on same price but we had already received confirmation of
                            regular base by the girl who called to confirm the order online. At the
                            time of placing the order at store the team member replied ' Normal base
                            yadha bikta nahi toh hum rakhte nahi hai'.
                            Is this the standard of you service that for 20 Rs you are making fool
                            of your customers. I will make sure none of my family and friends and
                            their friends visit dominos because money is what you value for not your
                            customers.
                            Domino's Pizza customer support has been notified about the posted complaint.
                            I have order combo for 2 in which 2 mini pizza 1 coke 1 garlic bread is available i have order 2 3 times i have bill also nehru nagr bhilai doninos service and the way of taking is very badly i have uploaded bill see its delivery

                            Making fool of customers - Comment #2355750 - Image #0
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                              Sidrocks
                              from Kharagpur, West Bengal
                              Apr 11, 2016
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                              Address: Paschim Medinipur, West Bengal, 721302
                              Website: Www.consumercomplaints.in

                              It's very irritating to see promotional messages about dominos. I complaint to please stop messaging nd irritating.
                              My ph no. - [protected]
                              My name - siddharth singh
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                                Rahul2323
                                Apr 10, 2016
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                                Address: Amritsar, Punjab, 143001

                                Hi i m in different country want to place a order online for my near and dear ones. Ur website is not taking internation credit card??really pissed off by this. Is there any solution to this. My name is rahul grover.this is like 5th time i want to place an order and invalid authentication error is coming.such a big company does not take international credit cards . Hows that possible. Please solve this problem and i dont have any other issue
                                Domino's Pizza customer support has been notified about the posted complaint.
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                                  Jigar Mangukiya
                                  from Kolkata, West Bengal
                                  Apr 10, 2016
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                                  Address: Ranchi, Jharkhand, 834001
                                  Website: www.dominos,in

                                  My self jigar patel. I am living at kokar chowk, ranchi, jharkhand and my nearest branch of dominos pizza is lalpur branch.but i don'i get one time online delievery form there.they say that at present online delievery is not possible and they give some asques so i don't get any benifit of online discount of you. I suffer this problem since last 2 months so i request to you that please check your system and take some active action.thank you
                                  Domino's Pizza customer support has been notified about the posted complaint.
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                                    Samir Sumant
                                    from Mumbai, Maharashtra
                                    Apr 10, 2016
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                                    Address: Mumbai City, Maharashtra, 400078
                                    Website: Www.dominos.in

                                    Bill provided to me includes incorrect details, where cheesy dip price should be 23 is charged at 25, coke mrp is wrong. Sachets are indicated as 0 rupee and charged 1 per rupee.
                                    Not sure what all adds up to 5.8% service tax as bill looks dodgy

                                    Check the bill attached
                                    +1 photos
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                                      Aarti Modani
                                      from Hyderabad, Telangana
                                      Apr 10, 2016
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                                      Address: Bangalore, Karnataka, 560048
                                      Website: Dominoes

                                      I have placed an order on 29th March, 2016 around 2:00 pm. My order number is 21. I received my order 25 minutes late and asked for a refund. I was told that the refund would be credited in my account within 7 working days. I haven't received any refund yet. Please update me with the status of the refund.
                                      An early response would be appreciated.
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                                        Kayenat yasmeen
                                        from Mumbai, Maharashtra
                                        Apr 9, 2016
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                                        Address: New Delhi, Delhi, 110059
                                        Website: Consumercomplaints.com

                                        So how to start!! I have been avoiding this for so long. But this is it. I don't get it. staffs at Domino's are fraud. Today's case- I asked for 4 veg singles... The lady at other end told me that the total amount is 366. I interrupted her that earlier it was 220. So she ws like Yeah mam that's with the normal Base. When the did I said I want other Base. If you people are so good at begging then we have gt a lot of red lights in Delhi. Stop irritating us. This was just one incident, I could mention 100s like this. Everytym I try ordering at domino's, they do stuffs like this and I regret choosing domino's. Pls kindly look after it or let me know if they have been trained to fool people. I won't, n none of my family or friends will order at domino's.
                                        Domino's Pizza customer support has been notified about the posted complaint.
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