Domino's Pizza Complaints & Reviews

I visited dominos pizza, ashok nagar, chennai on 16 april 16 and the outlet charged me vat at 14.5% on the gross amount besides 5% service tax, which is irregular. Vat is to be charged as the difference between output vat and input vat. I may be compensated suitably and action may be taken against the company for duping the customers.

1;mr. Omprash delivery boy,
2;bill and order number not to send,
3;i had extra payment to my pizza order,
Mis behavior,
4;one hour ten minutes late to delivered in my order,
5;23.15 that was sent the bill after the complaint to bhikaji cama place domino pizza hut,
Order number is, 171, invoice number is dpi66249/[protected]/3402
16/4/16
Server is shashi bhushan k
My number is
[protected]
Vinod kumar solanki

Hi,
Date order: april 07, 2016.
Transaction number: cd[protected]
Dominos center: sector 48, noida
I ordered online and paid rs 475/- online. After successfull payment, i got an email saying-
"oops! We were unable to place your order to the kitchen due to some technical reason.".
I am waiting till date for refund...

What the hell is this..
Even talked to manager at sector 48 dominos branch, he keeps on repeating that wait for 7 days...

A complaint was made to their HQ in Bangalore for not taking order and not delivering and the argument was it is not in our area. It is found that they deliver very close to where we live but not to our place. It means they are loosing business. After the complaint, a person calls from Domino Bangalore and Listened to the complaint. He advised that he will sort it out after talking to local Domino Pizza. Then again two persons (Managers) from Local outlets call and finally assured that the outlet at Tikra Para Domino outlet located at Panchmedi naka, infront of Colors Mall will deliver as they serve our area. This was agreed by Manager Incharge of all Domino outlets of Raipur, Chhattisgarh. I felt assured.
Yesterday night at about 7:30 pm we decided to order a Pizza and a person of Panchmedi naka Domino picked up and I explained everything to him. He said he will check up his Manager and called back. He noted my telephone number. He never responded. After 30 minutes I called again the same outlet and this time a girl picked up, but she said we will not deliver at our residence as we do not go there.
So all the exercise of calling, writing through emails in last few days went futile.
This is the story of service at Domino.
Hope some one at Domino will read it and try to sort out the delivery problem.

I had ordered pizzas on april 14, 2016 for inr 808(after discount) and made payment through paytm wallet. The dominos website returned a error message but the paytm wallet showed "success" for transaction. I called dominos to check of they received the order and they said no. So, i ordered again(with no discount offline) paid in cash inr 896.
Now my paytm wallet says "succees" and they r askin to contact dominos who r not giving resolution on twitter. Need refund

Complaint Reference No- 1199646 Dated: 14/04/2016

I placed my order (order no. 311, KUNAL CHHABRA ) at 9:14 PM (14/04/2016) and it reached my place at 10:45 PM . It was surprising to see such pathetic delivery services and thus I cancelled my order after numerous reminder calls at your Kirti Nagar outlet (had conversations with Jaspreet, Puja and others).

The website showed that the order was dispatched long ago. This is a sheer piece of cheating with a customer showing him the order as 'dispatched' and making him wait even after he has made a pre-paid payment. This led me to face lot of embarrassment in front of my guests who were standing at my door and were just about to go back their respective homes, that is when the delivery guy arrived at 10:45 PM. It was such a humiliating experience in front of 10-12 guests at my place.

Even while I write this complaint right now, I have NOT received any regret call/text from your end. Such services by Dominos have to be termed as miserable and Dominos is not worth its big name if it is NOT capable to serving its customers who are staying just 200 metres away from the outlet.

I want complete refund and please ask the company to arrange to send a large pizza each to 6 couples who were present at my house today.

I ordered a pizza on 14th april 2016, the order was late so i called in dominos restaurant c-7 malviya nagar office to ask why the pizza hasn't reached. The person at the receiver end had no idea about my order no. 236 and also about dominos website. He said due to navratri puja it can take upto 1 hour to deliver, so i told him that i ordered 1 hour ago and it still hasn't reached here. He said then you should not order from home and next time pick it up from restaurant. No need to order from home and hung up the phone immediately.

I have already raised a complaint and the complaint number is 1183459.this was given some 6 days back.but I don't think you value your customer and if al all you did not read the previous complaint I am writing again.I live in Jaipur near mansarovar metro station in UDAY NAGAR B.and there are three outlets near to my place mansarovar, shyam Nagar and vaishali Nagar but none of them want to deliver to my address as if this address is out of India.can you let me know as to which outlet caters to my address.

As far as per law there should not be service tax on take away.

This is cheating customer & charging extra money on take away. Request government to take strict action. Although I am a regular customer of domino's was having a trust that domino's do a fair business & treat properly customer.

Also their home delivery drivers drive rashly & break all the driving rules specially in Bangalore.

I had ordered pizzas on april 8, 2106 for inr 2536 and made payment through paytm wallet. The dominos website returned a error message but the paytm wallet showed "success" for transaction. I called dominos to check of they received the order and they said no. So, i paid again using netbanking which went through.

Now my paytm wallet says "succees" and i have probably paid amount to dominos twice. Need refund. Here are the paytm transaction details -

Paid for orderbilldesk order #fpt[protected]paytm cash txn id [protected]-04-08 07:57:59 pm

I am a regular customer of domino's pizza.
Today i want to order some pizza from nearest outlet of domino's pizza situated at anand complex, hb road, ranchi. Manager named "mr. Prince" told me that he is unable to deliver pizza to my present location, which is hardly 5800m from my present residence.My current address is
Janadhan apartment
House number--3b
Arvind marg
Bariatu road
According to me 5.8km is small distance, pizza can deliver without any problem.
This is totally disregard towards your customer. Please take appropriate and quick action on this issue.

We visited store fifth time this week and were told regular base is not
available and have to pay extra for pan base. So we had our meal at KFC
and just to check we ordered online and we were confirmed on phone for
our online order that regular base is available after 10 minutes after
confirmation of on availability in store. We had a word with the store
manager also .He was just try to cover it up by saying they will give
pan base on same price but we had already received confirmation of
regular base by the girl who called to confirm the order online. At the
time of placing the order at store the team member replied ' Normal base
yadha bikta nahi toh hum rakhte nahi hai'.
Is this the standard of you service that for 20 Rs you are making fool
of your customers. I will make sure none of my family and friends and
their friends visit dominos because money is what you value for not your
customers.

It's very irritating to see promotional messages about dominos. I complaint to please stop messaging nd irritating.
My ph no. - [protected]
My name - siddharth singh

Hi i m in different country want to place a order online for my near and dear ones. Ur website is not taking internation credit card??really pissed off by this. Is there any solution to this. My name is rahul grover.this is like 5th time i want to place an order and invalid authentication error is coming.such a big company does not take international credit cards . Hows that possible. Please solve this problem and i dont have any other issue

My self jigar patel. I am living at kokar chowk, ranchi, jharkhand and my nearest branch of dominos pizza is lalpur branch.but i don'i get one time online delievery form there.they say that at present online delievery is not possible and they give some asques so i don't get any benifit of online discount of you. I suffer this problem since last 2 months so i request to you that please check your system and take some active action.thank you

Bill provided to me includes incorrect details, where cheesy dip price should be 23 is charged at 25, coke mrp is wrong. Sachets are indicated as 0 rupee and charged 1 per rupee.
Not sure what all adds up to 5.8% service tax as bill looks dodgy

Check the bill attached

I have placed an order on 29th March, 2016 around 2:00 pm. My order number is 21. I received my order 25 minutes late and asked for a refund. I was told that the refund would be credited in my account within 7 working days. I haven't received any refund yet. Please update me with the status of the refund.

So how to start!! I have been avoiding this for so long. But this is it. I don't get it. staffs at Domino's are fraud. Today's case- I asked for 4 veg singles... The lady at other end told me that the total amount is 366. I interrupted her that earlier it was 220. So she ws like Yeah mam that's with the normal Base. When the did I said I want other Base. If you people are so good at begging then we have gt a lot of red lights in Delhi. Stop irritating us. This was just one incident, I could mention 100s like this. Everytym I try ordering at domino's, they do stuffs like this and I regret choosing domino's. Pls kindly look after it or let me know if they have been trained to fool people. I won't, n none of my family or friends will order at domino's.

I had ordered an pizza from domino's, kanakapura road(Yelachenahalli branch).
Due to delay for over an hour I had to cancel the order by calling the branch since thy had told that that it'll take more time to prepare.

So after cancellation I did not receive my refund, this is one branch which has one or other issue in delivery on making delay in preparing pizzas!!

Below are the details and screenshots of order, screenshot of delay in processing and complaints numbers:

Date of order: 03/19/2016
Amount:Rs 373
Date of complaint launched, Reference number:[protected]/03/15
Date of re-complaint launched, Reference number:[protected]/04/15

Address of restaurant: Yelachenahalli Kanakpura Road, Site No 4, Survey No 40/1, 2 & 5, Next To Metro, Yelachenahalli Kanakpura Road, Industrial Layout, 1st Stage, Uttarahalli, Hobli, , bangalore - 560078 Ph.no.[protected] / 69/ 26860133/ 26860131, [protected]

It's a regular practice of Domino's jamnagar branch that cheese burst pizza''s are generally delivered with so little cheese that I feel regret to say that I won't continue using the dominos service's in jamnagar, gujarat.
Today also before finalising the order I insisted on qty of cheese put in cheese burst pizza and after putting the comment "well done" also I got pizza with literally no cheese in it.
I don't know how dominos can help in this regard because it's literally a waste of money.
Attached photograph is self explanatory.

Regards

Parminder Singh
[protected]