Domino's Pizza Complaints & Reviews

The outlets in the city, even the one which is just a 10 minute drive away refuses to deliver at my address. They did, until around 2 years ago, but suddenly stopped because of some "company policy". We were loyal customers, and never complained if the pizza was late, and yet, even after saying that, they still refused to deliver. But whatever, we got over it and moved on. That's not the reason behind this complaint. The reason behind this complaint are the numerous promotional phone calls and text messages they send. Twice or thrice a week I get text messages, and once a month, a phone call. Why bother with this crap if you're not willing to deliver? It's annoying and a waste of time. And I'm unsure on how to get the text messages to stop. The calls have stopped due to a stiff speech on my behalf. But you guys either need to expand your delivery zones (which are ridiculous btw! The damned place is an almost walkable distance away), or stop with the annoying texts. It is not cool when you hear they're giving out pizzas for free and you know you can't get one anyway.

Hello few days back I went to the dominos outlet. We ordered Chefs veg wonder (cheese burst) pizza. But the pizza be got had all together different toppings. When asked about it to the manager, he was just laughing and said that it was just a mistake. It was really disappointing for us as he could have offered us the same pizza or money back, but he did nothing. Very poor service. Never want to go there again.

Today I ordered a pizza from Sector 61 outlet Noida - ORDER NO 65 amount 2281. The Pizza's served are poor & not good quality & against the standards of dominos (Cold / Burned & not Semi cooked) on the executive taken the order have no courtesy for the client. he banged the phone over me before i completed when called second time to confirm my order no.

this is not the first time it was happened the other day on 17th march order no 35 was placed the same condition was there earlier & a complaint was logged. you can check for reference.

Hi, yesterday I was trying to order pizza from your application but somehow I couldn't do it, hence I ordered it on call. My orders were 1Veg doubles, 1Garlic bread and 1 cheesy dip. Some girl from PVR, Anupam Saket Delhi called me for confirmation . her way of talking was ridiculous like I was talking to some paan bidi shop waala. I neglected it. When my order arrived Garlic bread was missing when I asked for the bill Delivery boy just say They don't have copy and other copy which he was having he has to submit to the store. This actually irritated me. Somehow we asked for the bill and he provided the bill which was ₹493 without Garlic bread. The price for Veg doubles mentioned in the bill was ₹395 whearas on your website and app it was 315₹. And when I called on the store, one of the store agent told that Veg doubles prices have been increased. That was completely intolerable. Is it for achieving March Targets or bluffing Customers. I will put a complaint in Consumer forum too.
This is not about money, this is how Dominos do their customer service. Images are attached for reference

I have ordered a pizza from dominos today i.E. 03/27/2016. Pizza was delivered from this address - uttam palace, no. 3 sapru margin hazrat gunj, lucknow 226001. Their contact number is [protected]. The printed time on a receipt is 04:38 pm. It was delivered by a delivery boy durgesh who acted so rudely with me in front of my family and there was guest in my house and they heard it all. It was a great emotional damage which i have experienced at that moment. The delivery guy was arrived at 05:15 pm which was a clear cut violation of dominos 30 min policy. Later on, for registering a complain regarding this i called at their branch and got to know that delivery guy told them that i locked my door for just for the sake of 716 rupees. Guests were watching this so by facing a great embracement i played him the amount because i was talking politely and he had started shouting at me. The tin no. On a receipt is [protected]. I have experience a lot of emotion damage it was like i have been harrased and in this matter i am seeking some help from you guys.

I have bought pizzas frm one o[censored]r shops n as per ur rules if it takes MRE than 30 minutes its free BT I didn't njoy DAT priviledge despite ur delivery man confessing it in front o[censored]r other representative .it was really a bad experience n I ll lyk to have my money back become it WS ur brand who promised it n not I so plz look into d matter n kindly inform me about d actions taken by you

Im Gurpreet singh leave in New Delhi west side mukhram park today my family plan some fast food like pizza so will call to domino centre he is transfer to my line in my near by area domino centre that person told me this order not delivery at your home bcoz of out branch when I'm leave
but yesterday my cousin brother has replaced the order as well the same area & domino centre also delivered properly but today he's told will not take ur order at ur home as your domino centre is near by in 800 meter today I'm so appset

Sir
It is kindly submitted that an Order the details whereof are attached herewith was placed online today.
The delivery boy was supposed to deliver in time. When he reached my place, I asked him to come up and give the pizza at second floor as I live in rental accommodation. It is pertinent to mention here that I usually receive the delivery of dominos here at.

He refused with very harsh words nd showed arrogant attitude as he was bossing on me. It was very unethical and shows very unprofessional nd naive behaviour on the part of employees.

He didn't deliver at that time and went back without delivering the order.

Later I made a call at the respective dominos branch at Model Town and mentioned the happening. Nd they managed to sent the order again but with adequate delay.

The matter was brought in knowledge of the manager of that branch.

This is nothing but a low and unprofessional act at the part of dominos team.

I ordered domino's chicken golden delight pizza, cheese burst and tomato topping from the closest domino's outlet in my area. Delivery is expected to be within 30mins and if it is beyond the given time, it is supposed to be free. I recieved it after 1hr and still had to pay 730rs as the delivery guy gave stupid reason for not being on time. As i said i ordered cheese burst pizza, There was no cheese in it at all. I called the domino's again n asked for replacment which they agreed to but it took another 1hr to replace. So, in total i had to wait 2hrs for 1 pizza.
I called them 3-4 times in between but got no good replies for late delivery. It is troublesome when one is hungry and good food is expected to be delivered on time but it takes around 2hrs and still have to pay for it. Poor service and fake promises by big brands.

Just now talked to someone named randhir at ild mall. He says guarantee of 30 min doesn't hold. Says u will get ur money in 6 working days. Very poor service and new way of cheating.


-------- original message --------
From: pravin goel
Date: 23/03/2016 21:47 (Gmt+05:30)
To: dominos india
Subject: re: [dominos india] - order placed

Dear sir


I have not received the pizza yet and no one is picking the phone at [protected]/ 2650099

Very poor service. You have conducted fraud by taking payment and not delivered yet.


Meenu


-------- original message --------
From: dominos india
Date: 23/03/2016 21:07 (Gmt+05:30)
To: [protected]@hotmail.com
Subject: [dominos india] - order placed

Hi meenu goel,

Thanks for placing order with domino's. This email contains important information regarding your recent purchase. Please save it for reference.Domino's restaurant address
Ild trade centre, sector - 47, unit no. 30, ground floor, ild trade center, sector- 47, sohna road, gurgaon, haryana ph no : [protected]-99, [protected]guest name :
Meenu goelguest mobile :
Guest address :
Uppal southend sohna road sector 49 gurgaon indiatxn no :
Fhmp[protected]order number :
298time of order :
03/23/2016 09:06:13 pmfinal total :
427payment type :
Credittrace no. :
Dc[protected]farmhouse[qty-1]
Crust : classic hand tossed
Size : large (Serves 4)
Toppings : onion + crisp capsicum + mushroom + fresh tomators. 510[crm[protected]] 30% off! : rs. -153net price : rs. 357service tax : rs. 20.71vat : rs. 49.55total price : rs. 427thanks,
Team domino's pizza india.You can also order through our new mobile sitem.Dominos.Co.In or download our mobile app.Talk to us - it is faster to write to us

Www.Dominos.Co.In/feedback

Order with domino's mobile app

As Per Dominos rules if late delivery then they will give 300Rs off, however even after taking to their Outlet Manager - Syed... he was rude and argued stating that the delivery guy reached near main gate on time, I informed that in that case he would have called me and informed the same, He kept on arguing stating that "I don't believe you"

Need you to support on this and take necessary action on this, this is not the 1st time we faced multiple such issues with this TC Palya Outlet earlier also.

Order Date: 23rd march 2016
Order Branch: TC Palya
Order # : 121
Order Amt: 732

As i order one cheeze burst pozza the order no 44 by the name of anshul .. as the order came up by 45 min late and the delivery boy and branch manager was misbehaving .. they gave the cold pizza .. The store manager was abusing and didnt resolve the complaint and ask the delivery boy to take the pizza back also.. plz look jnto the matter . I[censored] cant i will go to the higher authorities. Cknt me [protected].

Hi Team,

I had a bad experience ordering from Dominos on 20/03/2016. I had placed an order at 19:12 with the order no.136. I have received the order confirmation (SMS screenshot attached) from the Dominos saying that the order is being prepared. To my surprise, I haven't received the product and I started calling the customer care and Feedback division[protected] about this issue, from 20:00 onwards (attached call logs and duration screenshot).

They ensured that the product will be delivered and started talking to other stores, keeping my call on hold. After few minutes, the call is used to either get dropped or transferred to a new customer care executive. This made the explain all the history to the new person, which did not solve the purpose. Finally, I have ordered another product (from another vendor) after 21:30. This is a loss of 3 hours for me just because I choose Dominos.!

The next day I received a call saying that the order is cancelled and the money will be refunded. They also mentioned that 30 minutes delivery promise is not applicable, as I have not received the product.! This is a cheap trick played by Dominos to avoid giving my order for free, as they crossed the promised time.

I feel this is against the business ethics. Please look into this issue.

I want to draw your attention toward two follwing things which make me unable to put up an order neither online nor by phone calls.

First of all dominos franchise at ravipuram, MG road, erankulam, kochi is not responding the customers calls.I called on all the numbers of the restaurant on 22 Mar from 2040 hrs to 2100 but no one picked up call.

Second one, when I tried through dominos.CO.in after selecting the kochi city, its not showing the ravipuram outlet.

As it is the basic service to accept order and deliver but the reputed organisation like Dominos also failing in do so.

Please look into the matter and never disappoint the customer. Would like to know the reason behind such pathetic services by Dominos.


Thank you

Hello..I am Dr Fakhruddin..Dominos Pizza charges Rs 55 plus taxes for a 600 ml Coke bottle claiming that it is the MRP.But the actual MRP of a 600 ml Coke bottle is Rs 37 all inclusive. This is absolutely cheating the customers..I have attached the Bill photo and the photo of the actual 600 ml Coke bottle..Kindly look into the matter..Thank You

Dear Sir/Madam,

I am an Airtel Customer. I have subscribed for DND on my no. Even after Subscribing for DND i keep receiving Telemarketing Text from Dominos. I would request you to look into the matter.


Thanking You.
Rickson D'sa

Store persons not delivering on time, asking for full payment after delivering after 30 minutes and then threatening to return the order

I ordered pizza online worth Rs 271 (order#6) on 14th March 2016 for home delivery at Mysore branch i.e Temple Road, VV Moholla- 570002

The branch office called me and said that they can't deliver pizza home due to some riots and it would be good if you can come and collect the pizza.

I already had paid the amount online.

I could not go therefore I cancelled my order. I have not yet received my money back- it's been more than a week.

This is very bad cancellation policy at your end. I won't ever pay online to dominos-infact will avoid having pizza from dominos.

The policy should be that money should get refunded that day- no one has that much of time to see if money has been refunded or not.

Please look into this ASAP.

I ordered pizza worth 2060 RS and selected Cash on Delivery, But it failed.Then I paid the amount with Debit card, After successful payment of Amount I got a message that I need to pay 2060 RS.I went to store to complain this issue but store people told that they have got order for COD and I need to pay the money .Which I have paid .Now when and how do I get the money paid via my debit card .
My Contact number is :[protected]
Attached bill for reference

Hi,

Today I have placed an order for home delivery around 9:29 PM and I have waited till 10:10 PM but I didnt get any call from the delivery boy. But in the app it was showing the driver is on his way.

I have reached the restaurant at 10:15 PM which is near by and when I inquired the reply from the restaurant boy was they forgot the delivery and they have handed over the pizza box to me. the pizza was not at all hot and also the garlic bread sticks.
Restaurant Manager was beside to the boy but looks like he don't have any concern when customer is raising a complaint in front of him

THis is not at all from Dominos. I am a very regular customer for Dominos and this kind of service may affect your customers coming to restaurants or ordering online.