Domino's Pizza Complaints & Reviews

An order was placed on Jan 20 amounting to 455 via SBI netbanking. Since the order has not been placed, please do the needful and return my money.

I placed the order and paid through paytm wallet on 20-Jan-16 at 2:53 PM. The amount got deducted from my wallet but did not receive any confirmation from Dominos, contacted the local outlet in Sector 4 (Gurgaon) but they said that they have not received any order. I have also checked with Paytm, the amount was processed under transaction ID EPT[protected]. So, kindly refund the money (i.e. Rs 627). My Email address is [protected]@yahoo.co.in.

I placed the order and paid through paytm wallet, the amount got deducted from my wallet but did not receive any confirmation from dominos contacted the local outlet in east anandbagh but they said that the order was not confirmed and will receive my amount back can u pls help me in this issue. [protected]@gmail.com is my mail id. And [protected] is the transaction id of my paytm wallet

This is in regards to my frustrating experience with DOMINOS, Sector 4, Gurgaon where I placed Order No: 501 on 20th Jan’16. The entire experience starting from booking, delivery and even the food was horrible. I wanted to highlight this as this is something that you would never expect from DOMINOS.

I placed my order and I was not communicated any timeline for delivery, when I called back after 40 minutes, I was told that order will take approx.. 90 minutes as they are offering a free pizza as well. When I went to collect my order outside, I was shocked to see that there was no hot case for my PIZZA, and when I told that it’s not HOT, delivery guy said don’t worry sir I ran out of Hot Case hence this is your order. When I opened my PIZZA it was freezing cold which did not leave any room for me to even try this out. I called back the store to complain about the same and they did not even care to hear this and said sorry it was a busy day for us today, so we can’t help you.

I was totally ashamed in front of my guests and felt so cheated about this experience at DOMINOS, Gurgaon.

Thanks
DEEPAK JAIN
mobile +91-[protected]

I have place order on 10 january 2016 from payatm but due to some technical reason order is not placed bt my money is deducted frm account bt i got the message i will get the miney return back in 7 days but i didnt my transaction no is cd[protected].so i kindly requested please return my money back otherwise i will take severe action.

I have place order for single nonveg pizza on 10 january 2016 through payatm but due to some technical reason order is not placed but 391 money is deducted frm my account, and transaction no is cd[protected].and i got the message i will get the money return back in 7 days but i didnt so please i am kindly requesting to u return my money back oderwise i ll take severe action about this

From the telecaller who did not give proper information to delayed delivery of my order to wrong delivery and missing out on an item ...nothing went right with Domino's, Faizabad Road, Lucknow. It's unfortunate that not a single process was followed at any step by Dominos. I need a call from Dominos for grievance redressal.
Tasneem Mahmud
Image Consultant and Soft Skills Trainer
[protected]

Um a regular consumer. Today i ordered a pizza from ur Indira Nagar Lucknow oulet. She said only on mediam pizza offer available buy 1 get 1 free. Bt i ordered a small size pizza nd i have been told dat a garglic dip nd cok is free. D order delivered to me after 1 hrs nd d pizza's crust were half burnt nd there were no complementry items. I disappointed.

Hi,
Since about a year I have been receiving unsolicited and annoying SMSes about your offers, even though I do not order pizzas from you, or have never explicitly asked for offers to be sent to my mobile number. Now, I am a subscribe to the Do Not Disturb Service (DND) and you are definitely not authorised to send me SMSes. I have tried sending a message to 56767 with the keyword "DOM UNSUB" many times and have lost about 40 rupees as a result of sending this message to the number above. I would like you to discontinue sending me such SMSes and compensate me (40 rupees) for the same, the amount may not sound significant, but who gives you the right to charge for people trying to unsubscribe from your SMSes? I have also tried contacting your support many times and they claim not to have a clue about this. I am even unable to block these SMSes as the number from which these SMSes are being sent is not shown.

I had ordered a pizza combo. Pizza boy refused to deliver pizza at my location at which he delivered pizza earlier, that is really inconvenient for me and also have a bad experience. please send refund of my paid amount as soon as possible in my account. Date of incident - 19.01.2016 Number - [protected] Order number - 17

Today[protected] We orderded for pizzas at Jubilant foodworks limited, N/24, ground, barasat, kolkata-700124, invoice no. DPI 66269/[protected]/52355 order no 17, server lima n at around 3 pm. After I put my pin for my sbi card, I was told there was a problem, transaction failed, I have to pay Rs 1349 in cash. I paid the cash. Now, I find sbi has deducted the amount at 3.03pm for the order, and I was asked to pay again at 3.04 pm in cash. The haste in asking for cash makes me think rather unkindly about the people in the organisation I used to trust for so many years. SBI transaction id is [protected]. My mobile no is [protected]. I would request Domino's to take immediate step to resolve this issue.

I had ordered pizza through dominos app..An amount of rs 266 was deducted from my account but the order was not placed..I made a payment through HDFC NET BBANKING, TRANSACTION ID IS:[protected]... pls process my refund...

Hi, i had ordered pizzas online through your app on 8th jan. but i got an sms that due to technical problem my order was not placed. but money was deducted from my account.(i have the bank statement and sms as proof). it has been 10 days since then and i have not received my amount of Rs 720. can you please explain the delay here. customer name :shikha ([protected])

I had ordered Pizza on 15/01/16 and the pizza got delivered after 45 Minutes. As per Domino's policy(30Min or Free), I am entitled for full refund of the amount. As of now I haven't received any such. Order ID:179

My order came 50 minutes late placed at 10.57 pm and came at 11.47pm, i asked for refund of my money, but they are saying money can be only refunded if i would i have lodged a complaint before 11, how is it possible to lodge complaimt before 11pm, how i am suppose to know the future that my pizza delivery will get late so i have to lodge a complaint before 11pm they havenot written anything in terms and conditions about it.This is not acceptable and is tarnishing the image of company, i am afraid what is wrong with dominoz they are not fulfiling customer needs properly .

I have done an online order for dominos pizza today but the order got wrongly gone to some far away location at aluva. They never show any courtesy to deliver it nor intimate us about the cancellation.Have waited so long and then finally i called up them to know the status as its showing as delivered while tracking the status online. Really pathetic...

I have placed an online order of Veg singles combo around 8:39 pm but my money got deducted Rs 266 but no order has been placed in Krishna nagar outlet (east delhi) after that I have called up your customer care and they have told me ur money will be returned and credited into my account within 7 days. Please refund my money asap. Regards, Aditya Mahajan [protected]

I orderd pizza online worth Rs601 on dated 8th january, 2016 and this is the reply i got from them (Oops! We were unable to place your order to the kitchen due to some technical reason. If you chose not to try again, or we are not able to place it in the next attempt, your payment will be refunded to your account/card within 7 working days. In case you have applied an unique coupon, it will be automatically reactivated after 1 hour. We sincerely regret the inconvenience. Your transaction number is cd[protected] dated[protected] amounted )and you didn't give my refund so i want my refund as soon as possible.

An amount of INR 602 was deducted from my PAYTM wallet towards "BILLDESK" for an order from domino's pizza on 14th JAN 2016 around 12PM, Chennai (Store Details: DLF IT Park, Manapakkam PIN-600089)and the order wasn't acknowledged by Dominos, and hence i didn't get the pizza. i again made a payment and on second time my order got confirmed and got pizza. my concern is that still i didn't get any update on my first transaction refund. The reference number is "BILLDESK Order #EPT[protected]". i struggled to find the customer care number but no response. I expect a refund as quick as possible.

I purchsed a combo pizza and a garlic bread on 9th January, 2016. But I doubt that they are charging Taxes wrongly. I contacted the store manager but they were unable to resolve the query. I even filed my complain on Ur feedback portal but I didn't received any response from your side. I am enlosing the copy of My bill with this message. As per the store manager in Ajmer the Bill is generated by charging VAT on Service TAX AMOUNT also. But as per laws VAT is only charged on commodity alue and not on service tax amount. Store manager even showed me a bill of some other customer and they were following the above mentioned calculation.